Pros
Light weight software, customizable, Very small learning curve, Great customer support, Detailed reporting
Cons
Some modules are only available on the website, or PDA.
Dear Carlos, thank you for your review of TrackStock and how it helped Service America to vastly reduce its cost of service. Having you call out specifically our "Great customer support" is also gratifying as we strive very hard to provide this differentiation. With regard to some modules only being available on the web or the PDA, we made the strategic decision early last year to providing all modules on both Smartphones as these devices seem to be the predominant choice for users. We look forward to your continued input on our capabilities. Thank you.
eTurns management
Gives great visual and control of our warehouse
Pros
The capability to breakdown data into a granular level.
Cons
Software is slow. takes a log time transitioning between pages
Dear Zach. We noticed this slowness too. It is partly driven by our growth. Consequently, we are implementing the following changes: 1) we are quadrupling the size of our database server on AWS, 2) we have switched to Windows SQL server 2017 Enterprise, which will also increase the security of your data, 3) we have moved all of the reporting workload to our Always-on database mirrored server, since all transactions have been instantaneously created there also, and finally 4) we have a Data Base Administrator continuously looking for the slower responding pages to improve response times. We appreciate your input. Please continually provide it on any topic either directly via email to us or through the Contact us page on our Web site.
eTurns management
eTurns has allowed the company to systematically standardize daily sales transactions. The automated EDI process has reduced the labor hours and transaction frequency that would normal be allocated to inventory management of programs. The reporting capabilities allow Gexpro Services to provide additional value adds to our customer by identifying trends and predicting future projects needs. eTurns has a plethora of features and solutions that Gexpro Services as an end user, has yet to fully maximize. My experience with the eTurns has been extremely positive.
Pros
Reporting capabilities
Ability to manage customer owned inventory
Label design feature
Both the pull and order functions remove the internal manual entry process
Cons
The inability to mitigate duplicate scanning across all functions (orders/pulls/requisitions/work orders)
We used eturns to maintain an offshore customers inventory with sight from both sides which worked flawlessly.
Pros
The software was relatively easy to use and provided a user friendly dash board.
Cons
The system needs "updated" better looking interface would be great.
Thank you for your review and input. One of eTurns TrackStock strengths is its configurability without involving developers. As such, TrackStock has a broad array of features targeted to a wide audience. Configuring TrackStock by turning off certain modules, hiding columns of information on any of the transaction grids, using UDFs (User Defined Fields) to further define items and/or transactions to suit your needs, and displaying fewer rather than more transactions all are designed to allow TrackStock to adapt to you, the user, in the most responsive and modern way. We don't believe in "one-size-fits-all" like older applications. The great news is you believe TrackStock is easy to use and has a user friendly Dashboard. Thank you.
eTurns management
Pros
Anixter is a distributor of advanced cabling and we've used eTurns/3 remote stockroom inventory software for over 15 years to help us manage the consigned inventories at our customer accounts. eTurns provides us with a solution that allows us to invoice on consumption, replenish as necessary and use one set of books to reconcile inventory. We are excited to move to eTurns/4 which is a browser-based solution. it is geared to our needs and that's another plus.
Cons
We wish they couldn't sell it to our competitors because it ends up being a good differentiator for us in sales engagements. Due to reasons beyond my control, this used to be the case prior to me joining the team
The capacity this tool has opened up for me is immeasurable. What once was a tedious and manual process is now simple scan and send.
Pros
eTurns is a great tool to streamline our inventory management. It allows for simple and accurate replenishment, optimizing our customer service offering to our customers. It's versatility and customization capabilities accommodate our complex service offering.
Cons
I've had no negative experiences. When we wanted it to do something it didn't have functionality for, the technical team re-engineered it from the back end to suffice our needs.
Dear Jimmy, thank you very much for your review of our software and how it has improved your customer service offering to your customers. Versatility and customization are very nice complements to what we have designed, all with the focus on helping you create a moat around your customers to prevent your competition from taking your business. Your additional complement on how we were responsive in providing a re-engineered solution to your needs, when our original product did not provide what was required, was another fantastic complement. Thank you. very much
eTurns management
A tool that did our job. A job that brought good value to our customers.
Pros
It works. The team is great when we needed modification or technical assistance. Allows at a reasonable price abilities that hard to find.
Cons
We only needed a few of the extensive choice of functions. Added some overhead that is just in the way.
Dear Scott, thank you for your review and thank you for pointing out some of the specific features that benefited Wolf Creek. Combined with complementing our great team and a product at a reasonable price, we are glad that we can provide this kind of value add solution to distributors like you. Thank you.
eTurns management
Nefco is just starting to commercialize the product but this software should increase our business and keep our competition out through inventory management.
Pros
The ability to bill material against multiple jobs thorugh use of work orders
The scan feature and bar code functions are premier and easy to setup.
The platform is customizable to any user level and the ability to take out unneeded information is key
Cons
I wish a master control could be used to set the views (gears - options ) for views. When building many users to a stockroom, it takes a good amount of time to individually go in and customize views.
Dear Jeremy, thank you very much for your review and specific comment about how "premier" our "scan feature" is and how easy it is to setup. That is music to our ears as developers of inventory management at the Point-of-Use. Your follow-on comment about how beneficial it would be to have a template to use to add new customers and users with a given set of permissions and page views as you grow is a spot on request. We are currently in development of that very capability as we believe it will be widely acclaimed and used. Thank you for your support.
eTurns management
Overall has been good.
Pros
orders can be loaded into the system and approved automatically so it is ready to go in our ERP system
Cons
the uploading of new parts took a while. and it was not always friendly. I feel like the format changes every time I need to upload mass number of parts.
Dear Sheila: Thank you for your review. We really appreciate it. Uploading thousands of items at a time can take some time as the system must make sure it sets up each item correctly which can also trigger other transactions, making your inventory management responsibility easier and more productive. Possibly one of the reasons you believe the format changes too frequently is because we were changing it to accommodate more and more automated functionality during any of your company's massive item imports. We would enjoy and appreciate hearing if your more recent imports are now both more smooth and quicker if you would respond at your convenience to our Contact us Page on our web site. Thank you.
eTurns management
Time saving project tracking and expenses, tools tracking
Pros
Serial number tracking abilities, flexibility on modules and customization on fields. Customer support is amazing.
Dear Armando. Thank you very much for your review of eTurns TrackStock, our solution, and our customer support. It is one thing to have a great product, but any great product must be accompanied by fabulous customer support. The fact that you took the time to highlight eTurns customer support is very meaningful to all of us here at eTurns. With great customer support, the product can have some issues that, working together, can be solved. This is clearly how you feel about the One Button and eTurns relationship. We greatly appreciate it. Thank you.
eTurns management
Pros
Ease of use and the ability to use my mobile device.
Cons
I don't have a con to list here. The software delivers.
Dear Ryan, thank you very much for your input and review of TrackStock. Hearing from you that it is easy to use and that you do not have a con to list is, frankly, music to our ears. That is our design point and we delivered for you. Please do not hesitate to contact us using the Contact us form on our website if you determine you could benefit from adding an enhancement to the solution.
eTurns management
It is a very good product that allows to adapt to the needs of the business.
Pros
Inventory control in a simple and practical way, it is simple but robust at the same time, it is a very easy program that gives great results.
Cons
The configuration part at the beginning is somewhat complex but once defined the system works very well.
I really like how easy the app is to use. When I am stocking items it makes my job a lot easier. I don't have to write down items or mess with paperwork.
Pros
Very easy to use. The app is very user friendly and I like how quickly the order go through. It's also very easy to change the location of items.
Cons
Least favorite is the fact that some of the locations weren't listed in the right location. It may be our fault but like I said above the items were easy to fix.
Dear reviewer: Thank you for your review. We really appreciate it. If you would be willing to contact us on the Contact us page on our website to tell us more specifics on "some of the locations weren't listed in the right location, I'm sure we either can show you how to do it or fix it so it is possible for you to do it. Thank you very much.
eTurns management
Pros
It was easy to set up parts on eTurns for my customers.
It was easy to acknowledge my customers scans,
Cons
I did not like how the software would take an hour after we acknowledged their scans to be in our system.
Dear Maggie, thank you for your review of eTurns TrackStock and how it helps you easily manage your customer's material. Please let us know either thru direct email, phone, or our contact page on the website if you are still experiencing this 1 hour time between your scanning and seeing the transactions in your ERP system. This length of time is 30 to 45 minutes longer than we are currently experiencing. Of course, there are multiple systems involved between TrackStock and your ERP, so each can add to the total time required. We look forward to your input on this timing, Maggie. Thank you.
eTurns management
Gexpro Services, a world-class distributor, is all about service. Our business model is to provide onsite VMI to our customers. eTurns provides us visibility into our customers' inventories and automates replenishment which reduces our cost-of-sales to a minimum. Because eTurns helps us optimize our customers' inventories and deliver great service levels, our customers reap the benefits of this value-added service. We have used all 4 of their tracking technologies -- iPhone, eVMI sensors, RFID, and scanners and they've all worked well for getting us real-time inventory status and managing that inventory. Their support is definitely a strong point - the team over there is VERY responsive."
Dear Autrie, thank you very much for the great review. Clearly the most important comment you made was regarding "the team over there" as being most responsive. If a supplier-partner is not responsive to their customer, the relationship falls apart and the value disappears. We enjoy supporting Gexpro Services in all of its challenging needs.
eTurns management
Pros
Ease of use! Ease of data setup and comprehensive reporting. Willingness to customize to fit my business.
Cons
Product is almost ready to go out of the box. Short learning curve!
Pros
Very user friendly and very easy to download info from the system
Cons
All is good. Great support from them. Easy to use product. There is nothing to dislike
Great if you sell your products on consignment or have a random/wide variety of items.
Pros
Very easy to set-up and use from both ends. Our customers were able to learn the system quickly and all loved it. Customer service is quick and helpful.
Cons
Aside from using this with consignment customers and select others during seasonal sample sales, we don't utilize this program much.
Pros
The concepts are simple and the staff is very helpful to implement.
Cons
I would like to have seen more ways to collaborate data, an API, import/exporting methods.
The product is very good. A Little bit cumbersome at the start, but once the kinks were ironed out by the customer service representative works well.
Pros
Tracking the consignment inventory is all done electronically, which is a very nice feature.
Cons
Setting up new parts after initial set-up is a little confusing at first and you need some kind of a "cheat sheet" every time you want to add an item.
Great for startups, and for businesses that are stuck doing manual inventory. I can't stress the ease of use.
Pros
Web based solution that provides access to everything that we need, when we need it. Multiple users at no cost, and the ability to control what they see or do with the software.
Cons
We haven't found any at the moment. Perhaps some minor UI adjustments, but again nothing that would be a deal breaker.
The eTurns system is mostly intuitive to use. The amount of time required for training has been minimal for our internal personnel as well as our customers, who are the end users.
The ability to access the system on the web allows us and our customers nearly unlimited options to access the system, provide reports, and to trouble shoot system or user issues.
The support, from the initial start-up and follow up to operational issues has been very good. The staff of eTurns have been very responsive to our needs and support of the site. They have all been engaged in their support of their system which allows us to better support our customers. There is a feeling a TEAM in our relationship.
We have standardized on the ETurns software to manage out consignment inventories in the field. We feel the ease of use and it flexibility provide us with the tools to satisfy our customer needs as well as balancing our internal systems and audit requirements.
Pros
The ETurns product is easy to use and adapted well to our system. It allows us to manage inventory in multiple scenarios. This flexibility fits well with the many disparate customer systems we encounter.
Cons
Like any new software, it takes a bit to understand the ins and out of using it. It was not a long period before we were up and running
eTurns allows us to invoice on consumption, replenish as necessary and use one set of books to reconcile inventory. eTurns helps maintain control of consigned inventory. eTurns provides a very smooth way to track exactly what the customer used and needs to pay for. Without it, we would have a lot more confusion and negotiations with customers. While eTurns/3 offers diverse functionality it is client based software versus browser based. The new eTurns/4 platform (launched in 2015) is browser-based and offers users the same diversity of scanning options as well as additional functionality.
It has been very easy to use! If I ever have any questions customer service is there to help me out right away!
Pros
Easy to use!
Cons
Goes down on occasion and have to redownload the software.
Our company was using JD Edwards 9.1, and although this ERP did capture usage of materials, it was driven by only manual impute of consumables. With the addition of eTurns, our company was able to provide our 75 technicians with the ability to scan items in and out of our vehicles. This provided our purchasing team with real time, accurate consumption. Furthermore, this allowed us the ability to carry less items on the trucks and lowered our cost of goods carried in doing so. We reduced this average cost on truck from $20K, to $14K, while maintaining the same service levels to our customers. We also gained the ability for automate the managing of our ROP's, and ROQ's. The software managed our replenishment effectively to the point we were able to reduce out procurement staff from 8 reps to 3, moving them into other strategic roles. Our finance team also benefited from the real time reporting modules, allowing them a real time cost analysis of the consumed goods.