ChiroFusion

4.7 (598)
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Complete Practice Management for Chiropractors

Overall rating

4.7 /5
(598)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.7/5

96%
recommended this app
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598 Reviews

Dr. Chris
Dr. Chris
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Overall great quality and always updating.

Reviewed on 2017/12/07

Pros

I love that it is cloud based and that I can access the software on any device. It also means that it is always being updated with new features to make practice easier. Any time I've had a question, the customer services has been fantastic about getting back to me the same day. Even when I submit a question at the end of the day, when they should be home, somebody usually replies back. Once the first visit is in, it's pretty easy to document each visit and enter appropriate charges.

Cons

It's a monthly cost forever. It's the same as paying for maintenance support in some of the other EHR software out there, but it's an expense that I will have forever. I'd like a few more statistical reports, but these are things that can be added in the future with the updates.

Response from ChiroFusion

Hi Dr. Chris! Thanks for your time in giving us such great feedback. Along with the several reports we already offer, we listen to all feedback from our clients and have many more on the way! One of the most invaluable aspects of being subscription based is that we take care of all the hassles of maintaining compliance, safely storing your data in the cloud and giving you full access to tons of new updates and features we release frequently. It's like have a car warranty that never expires and a car that always stays new! can't beat that ;)

Kirk
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Recommended ChiroFusion

Reviewed on 2024/03/21

Pros

We have been using ChiroFusion in our clinic for 7 years. We have been extremely pleased with the functionality of this software, especially considering its very reasonable price point. We have seen no significant limitations with its documentation or billing components. With the little problems we have seen, that I am sure every software would have, the customer service department has always addressed any issue in a timely and effective manner. We plan on using this software into the indefinite future because of its solid performance and ease of use.

Cons

As stated above, we have seen no significant limitations with ChiroFusion.

Response from ChiroFusion

Dear Kirk,

Thank you immensely for taking the time to share your feedback regarding your experience with ChiroFusion. We are incredibly grateful for your loyalty and support over the past seven years.

We're thrilled to hear that our software has met your expectations in terms of functionality, especially considering its affordability. Providing comprehensive documentation and efficient billing solutions are among our top priorities, and it's truly gratifying to know that you have experienced no significant limitations in these areas.

Your acknowledgment of our customer service team's efforts is deeply appreciated. Ensuring timely and effective support is paramount to us, and we're delighted to have been able to address any issues you've encountered promptly.

Knowing that you plan to continue using ChiroFusion into the indefinite future is the highest compliment we could receive. Rest assured, we remain committed to delivering the same level of solid performance and ease of use that

Elad
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Misses the mark in EVERY place that it counts

Reviewed on 2019/11/26

The help is great, the EHR is great but overall if you use paper and have a biller then rest...

The help is great, the EHR is great but overall if you use paper and have a biller then rest assured that they will not use the billing, you wont use the calendar, which means you now still have to do a lot of scanning of paperowork to have the information accesbile and a lot of uploading still to send paperwork to your biller. Overall, its a flashy looking software that is behind in todays time for integrating with other calendars and software. Even having text expansion is not thru them. they use textblaze.com (free for everyone to use BTW) which means you have to remember the little shortcuts you make instead of having buttons in the software so you dont have to. I really wished i would use this software but its a lot of work and memorization to stay organized. My paper way might not be as pretty and detailed but id rather have that then extra work which is what you get with this software. This review will save you the $500 set up fee that they will NOT give back to you. Youre welcome.

Pros

the EHR portion is good and thats about it

Cons

1. The calendar is totally a disaster. If you use google calendar and dont think its great then use the one with chirofusion and you will run back. The ease of accessibility on google on your phone to see what your day looks like is paramount to a business. With chirofusion they tell you to go on your phone browser, go to the site, log in and then go to the calendar. For that reason alone this software sucks. Totally useless because it makes life so much harder.
If you have a biller then they will all tell you that the billing section, although it looks great on the demo, does not work well for them. They did whats comfortable for them and ignored what the billers really needed.
2. No phone app. at least if they had that with access to the calendar I wouldnt be here writing this review

Alternatives Considered

ChiroTouch

Reasons for Switching to ChiroFusion

because of the price, ultimately once you add the other components theyre similarly priced and i wish i went with chirotouch because they did everything to make their software buttoned up. Chiro fusion will bullshit you about we have dedicated people that work on the software when chiro touch hires people and that may be so but they get things done when chirofusion fell asleep at the wheel. If you have any questions feel free to get in touch with me. I can share screen and run you thru my software and you can review it without getting screwed on the price, afterall i already have in for another two months and then ill cancel
Kamie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ChiroFusion is great

Reviewed on 2024/05/09

Overall, ChiroFusion has been great to work with. The customer support was phenomenal.

Overall, ChiroFusion has been great to work with. The customer support was phenomenal.

Pros

ChiroFusion is super user friendly. It's really streamlined so you don't have to click 100 times to get to the page your looking for. You can access patient info from any page your working on.

Cons

I really dislike how multiple patients can't use the same email.

Response from ChiroFusion

Kamie,

Thank you for your thoughtful review! We're thrilled to hear that you've found ChiroFusion to be user-friendly and efficient, especially compared to your previous software.

Streamlining your workflow and making patient information easily accessible are top priorities for us, so it's great to know we're hitting the mark. We're also pleased that our customer support has been able to assist you effectively.

We appreciate your feedback regarding the email address limitation. We're always looking for ways to improve, and your input helps us better understand our users' needs. If you have any other suggestions or need further assistance, we're here to help!

Susan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My EHR of choice after 26 years in practice.

Reviewed on 2024/04/05

Pros

I like that it was an easy transition and affordable.

Cons

At the time I switched my biller had a bit of a learning curve.

Response from ChiroFusion

Susan,

Thank you so much for your wonderful review! We're honored to be your EHR of choice after 26 years in practice. It's fantastic to hear that the transition from your previous software was smooth and that you find ChiroFusion both easy to use and affordable. Your experience and satisfaction mean the world to us.

We're committed to continuing to meet your needs, so if you ever have any questions or feedback, we’re just a call or click away.

Babak
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My feedback

Reviewed on 2024/05/12

overall I am satisfied base on my monthly payment

overall I am satisfied base on my monthly payment

Pros

user-friendly, cloud base, I can access my accounts every where and should not limited to the office only

Cons

still, some features need to develop, still billing parts are very confusing

Response from ChiroFusion

Babak,

Thank you for taking the time to share your experience with ChiroFusion! We're so pleased to hear that you've found our software user-friendly and that you're enjoying the flexibility of our cloud-based platform.

It's great to know that the transition from ChiroTouch has been a positive one for you, especially in terms of ease of use and cost-effectiveness.

We’re here to support you anytime, so feel free to reach out if you need anything!

Jude
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Primary Chiropractic

Reviewed on 2024/04/30

Overall having a great experience using CF.

Overall having a great experience using CF.

Pros

CF is user friendly and support library is very comprehensive.

Cons

CF has only one option for payment servicer.

Response from ChiroFusion

Jude,

Thank you so much for sharing your experience with ChiroFusion! We're thrilled to hear that you find our software user-friendly and our support library comprehensive. Providing an intuitive and efficient user interface is a top priority for us, so we're delighted to know that you find it to be the best among our competitors.

If you have any further feedback or suggestions for us, please don't hesitate to reach out. We're here to ensure your experience with ChiroFusion remains exceptional.

Matthew
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Affordable

Reviewed on 2024/03/16

Pros

The ease of use and ability to generate notes quickly

Cons

I can't compare against other EMR software since this is my first one, I have not seen a dounside to it yet.

Response from ChiroFusion

Matthew,

Thank you for the glowing 5-star review! We're delighted to hear that you find our platform easy to use and efficient for generating notes. Your satisfaction is our top priority, and we're thrilled to have met your expectations. If you ever need any assistance or have further feedback, please don't hesitate to reach out. We appreciate your support!

Daniel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Chirofusion

Reviewed on 2024/04/04

Mid. The provider side was good, but the front desk side presented issues for staff

Mid. The provider side was good, but the front desk side presented issues for staff

Pros

Ease of documentation. I was able to create excellent daily notes

Cons

Front desk software was very difficult to integrate

Response from ChiroFusion

Daniel,

We're pleased to hear that you found our documentation features easy to use and helpful for creating excellent daily notes. However, we're sorry to learn about the challenges you experienced with integrating our front desk module into your practice. I highly encourage you to reach out to our support team with any specific issues or suggestions.

Eric
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New Practice, Same EHR

Reviewed on 2024/04/03

Pros

I used ChiroFusion at a previous employer and loved the ease of scheduling, billing, and documentation. Since starting my own practice I chose to remain with ChiroFusion and the implementation went perfectly.

Cons

Without the help and training videos, the use of the program is not particularly intuitive. Thankfully the mandatory training sessions make that easier.

Response from ChiroFusion

Eric,

Thank you so much for taking the time to share your experience with ChiroFusion! We're thrilled to hear that you found our platform easy to use and that the transition to using it in your own practice went smoothly. Providing seamless scheduling, billing, and documentation solutions is at the core of what we do, and we're glad to have been able to support you in both your previous employment and now in your own practice.

If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help you succeed in your practice.

Eric
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple for Everyone

Reviewed on 2024/04/01

Pros

Simplicity in scheduling and note taking.

Cons

Can't have a schedule up while using other chirofusion features simultaneously.

Alternatives Considered

ChiroTouch

Reasons for Switching to ChiroFusion

I knew how to use chirofusion and thought it was very simple to use

Response from ChiroFusion

Eric,

Thank you for the 5-star review! We're thrilled to hear that you find our scheduling and note-taking features simple to use. Providing user-friendly tools is our priority, and we're glad they're meeting your needs. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!

Carrie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Your money's worth!

Reviewed on 2023/06/03

Pros

Awesome billing system and integrations

Cons

Patient searching function, more customization with schedule features. Fees schedules should be attached per patient not per insurance company.

Alternatives Considered

Chiro QuickCharts, Jane and CHIROSPRING

Reasons for Choosing ChiroFusion

Cost and wasn't overly impressed with their cloud based version. We already had the right clearinghouse and credit card merchant for integration.

Switched From

ChiroTouch

Reasons for Switching to ChiroFusion

Cost and functionality. Jane's price is stiff competition BUT it has a long way to go in the billing part of the software to compete. It will get there though and if they can keep their prices down you will need to worry about them.
Kyle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stop looking and BUY Chirofusion

Reviewed on 2023/04/25

Pros

The product is streamlined, straight foward, practical and easy to use. We see about 800+ patients a month and it could easily handle double that.

Cons

Nothing major, few small changes would make quality of life better but they listen to recommendations and update the program accordingly

Alternatives Considered

ChiroTouch

Reasons for Choosing ChiroFusion

It was absolute shit

Reasons for Switching to ChiroFusion

The support that comes with the program is wildly fast.
Chris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the top Chiropractic Softwares out there

Reviewed on 2019/10/31

This software was easy to launch and start using right away. It makes a decent note for insurance...

This software was easy to launch and start using right away. It makes a decent note for insurance when needed. Stays up to date with no downloads required on my end since it is web-based.

Pros

I like that ChiroFusion is web-based. That way I don't have to maintain a server. In my last software, our computer working as the server crashed, and we were without an EHR for the day and lost data because of the frequency of backup. I can even log into ChiroFusion at a screening and look at my schedule and book appointments live. I like the option of text and email reminders, and the option for online scheduling for patients. The macros work pretty well. Billing is straightforward and easy to use. New update coming soon to make it even better.

Cons

Scheduling a new patient needs info and can take a few minutes. If a patient has been to another office with chirofusion, they can't use the same email address. A little sluggish at times waiting for billing reports.

Alternatives Considered

ChiroTouch

Reasons for Choosing ChiroFusion

The server was acting funny, crashed, then came back. I wanted something web-based to avoid problems. Wanted software that was easier to bill insurance. Quicker making notes, better-looking note at the end.

Switched From

ECLIPSE

Reasons for Switching to ChiroFusion

Better priced and works on all devices.
Adam
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product for the Price!

Reviewed on 2019/10/31

The transition from my previous software to ChiroFusion was pretty seemless. The support is very...

The transition from my previous software to ChiroFusion was pretty seemless. The support is very good and they are quick to respond to any problems I have.

Pros

The software can be set up with as much or as little as needed for your specific practice. You aren't forced into having expensive add-ons that you wouldn't use. As a single practitioner this was what I needed where other companies made you pay for a "system" no matter the size of the clinic which had many pieces that aren't always needed.

Cons

The only issue I've had while using the software over the past year and a half has been some slow processing but only in the billing portion of the software. It's all online so depending on your internet speed things may be faster or slower but since this issue only happens while switching screens in the billing portion it seems that is something that needs to be addressed and I know based on email communications from ChiroFusion that it is something that will be getting updated soon.

Alternatives Considered

ChiroTouch

Reasons for Choosing ChiroFusion

They were ending the software due to a buyout.

Switched From

Revenue Grid

Reasons for Switching to ChiroFusion

They allowed for more customization of the product to my specific clinic size at a more affordable cost.
Greg
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good and Super Easy to Use

Reviewed on 2023/10/10

Great

Great

Pros

I liked the ease of use and the functionality for the cost

Cons

Wish it was more interactive with social media and website

Alana
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product and Service

Reviewed on 2023/06/05

Pros

The system is easy to lean, set-up and use. The SOAP notes are very fast to complete. Scheduler is fast and straight forward. I wish we switched to Chirofusion years ago!

Cons

I wish I had switched years sooner!!!!!!!

Kathleen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good system with great staff for assistance

Reviewed on 2023/07/31

Pros

Easy to use for chiropractic EHR. Staff is always super patient and helpful.

Cons

Can be a little overwhelming but staff is great at helping with any questions.

Siobhan
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great program

Reviewed on 2023/04/26

So far i find it great and easy to use

So far i find it great and easy to use

Pros

I foundnit easy to learn and fing my way around the program

Cons

Nothing! Maybe the colums easier to select times for each doctor

Rachel
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Chirofusion Review

Reviewed on 2023/03/01

My overall experience with Chirofusion is good. It has many functions that I will use between each...

My overall experience with Chirofusion is good. It has many functions that I will use between each patient and the layout of the overall program is very user friendly.

Pros

I like how user friendly it is to use between each patient and how organized it is between each tab.

Cons

What I do not like about this software is if we have longer practice hours and there is only a certain time limit that we can use for patients.

Alexander
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software for small offices.

Reviewed on 2023/02/28

Overall I feel that ChiroFusion is a top tier software. Especially for smaller offices that value...

Overall I feel that ChiroFusion is a top tier software. Especially for smaller offices that value their time. Notes and billing are all done quickly and effectively.

Pros

The ability to bill through software and have ERAs entered in automatically saves so much time. Chirofusion is built for solo or single employee offices to keep things running smoothly.

Cons

The SOAP notes are great for basic chiropractic spinal exams and treatment, but could use some more features and increased ability to customize.

Matt
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value for EHR

Reviewed on 2023/02/20

Pros

The features included in even the cheapest option is fantastic. I love having the billing and EHR all in one!

Cons

Sometimes being browser-based can have drawbacks, like losing internet connection.

Dr.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Old Dogs, New Tricks

Reviewed on 2016/07/26

We decided to wait on this review until we had actually learned the system.....so here goes:

Star...

We decided to wait on this review until we had actually learned the system.....so here goes:

Started out in this business with paper charts, paper claims, etc. etc. Recent EHR changes, as well as electronic billing brought me to medisoft and the other 'fusion' type software, which is less and less free the more you add to it. It was time to look for a comprehensive suite that will enable the billing, scheduling, and documentation all in one suite.

The team at Chirofusion has filled all of the required boxes. I was paying $89 per month for a clearinghouse, and their new annual maintenance fee added another $30 per month. In addition, keeping Medisoft up to date annually was another $40-50 per month. Strictly speaking, this software is saving me money over the prior approach.

Your documentation will be top notch. The transition was a little painful, as everything is interconnected, but once you get used to that fact, and realize that your office is now paperless, you will have no trouble moving forward. The daily reports are comprehensive, and the exam routines are very comprehensive, and will allow you to include as much information as you would really care to have in the file.

Pros

The support team is superb. I mean superb. They work very hard, and hopefully they are fully appreciated for what they are doing for our profession. They have vast amounts of appreciation from this office.

The billing module is also superb. When using Medisoft in the past, which has been a mainstay for many years, the accounting was never fully spot on (no doubt a reflection of how we were using it). This system, however, will allow you to keep track of every single transaction, posting, write off and payment. Patient payments are kept in our system as unapplied credits until the claim comes back, at which point we will adjust the line items, apply patient responsibility, and close the claim. Bang. Done.

****For your medicare patients, make sure that you go through the write offs carefully. One of our big insurers will assign a non covered status to exams, extremities, etc., and the system will automatically follow suit. You will have to manually assign these responsibilities to the patient when posting the EOB. If I can learn this, you can learn this.****

Posting of the remits is as painless as it can possibly be. The integration with Office Ally is superb, and you do not even need an account with them. You will communicate with Office Ally only when setting up your insurance companies for EOB / ERA / EDI, and that's it. If they do not accept a claim, you better figure out why (they will generally tell you), so you can correct and resubmit it.

Cons

This is a newish product. They are still working on it, and there are quirks. It took us a while to learn them. Do not hit the enter key in the payment entry screen, or it tanks the whole affair. From what I can see, they are working diligently to get through these issues, and they do listen.

Note and a claim in 30 seconds is perhaps a stretch. If you are going to be collecting, applying, and accounting for a copayment or deductible payment, that is 15 seconds right there. There is a fair amount of clicking just to enter a payment, and it will not recall anything from previous visits. If you are interested in keeping track of relevent changes in your patient's picture from one visit to the next, it will take you a short while to document this as well. It does pull through information from the last visit, and makes it very easy however.

Some of the screens are a bit disjointed. The software does not have the polish that it will in a year or so, but it does it's job very well, and is perfect for smaller to mid sized practices. Not convinced it is a high volume practice solution, but if that is you, then have someone running around with a laptop behind you, and you will be all set.

Couple of friday mornings, no service. Updates to the servers, etc, which is great. Growing pains, which, given what we are getting, for a very reasonable price........not the end of the world.

***You cannot have multiple unsigned notes open on a patient***

Response from ChiroFusion

Wow! Thank you so much Doc! We are humbled by your kind words about our support staff. We truly strive to offer unparalleled customer service to all of our valued clients & your feedback is exactly the reason why we love what we do!

Cheryl
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sadler Chiropractic Review of ChiroFusion

Reviewed on 2023/01/10

My overall experience has been great.

My overall experience has been great.

Pros

I like the dashboard and the information it supplies, especiall the notifications, it makes it easier to remebmer to go back and check on rejected claims or things that need posting. I like the ease of entering in and scheduling patients, easy to chart notes and bill insurance. I like how customer service reponds to any issues that may arise promptly.

Cons

The only con I have is that I seem to have problems from time to time when going back and refiling a claim it is hard to find or takes it a while to show up in billing.

Tracy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Satisfied customer

Reviewed on 2022/01/03

Very good

Very good

Pros

Integrates easily with clearinghouse, allows for endless macros templates, and has some added features on back end for billing that work well like emailing statements and mailmystatement services. Has excellent customer service, they reach out very fast to fix problems. You can suggest changes and there is an entire board of them, many get implemented if enough people 'vote' for them or if the admins seem to think its a very logical suggestion they'll add it quickly.

Cons

Like any software, you will have to figure out how to best integrate with what you do and your workflow. There isn't a single software out there that allows you to plug and play and magically does everything perfect, or at least I've yet to encounter one. What you put into up front efforts with training and problem solving with your flow will pay off exponentially. 3.5 years in now and we spend VERY LITTLE time every day (minutes..) doing routine admin things that used to take hours to do with staff with previous systems / workflows. Notes are a breeze...and very accurate.