Webex Suite Reviews
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7415 Reviews
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Webex Meetings- Pioneer e-Meet
Reviewed on 2024/09/29
As a manager I need to share thoughts, Ideas and take feedback from my peers while discussing with...
As a manager I need to share thoughts, Ideas and take feedback from my peers while discussing with them .Webex is best medium for me to connect with my peers who are physically not available in office.
Pros
When opportunity comes one need to grab like Webex which was became popular in covid time where organization uses this as meeting platform for employees.
Cons
Although it was started earlier but some features were missing like presentation control, effective background, central control over mice and video for presenter.
- Industry: Construction
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great features and amazing support! Just need to take a long time to learn.
Reviewed on 2024/12/02
Very rich in features that is expected from a company thats been around for a long time. But it...
Very rich in features that is expected from a company thats been around for a long time. But it hasn't been new comer friendly yet.
Pros
Easy to setup and rich features. Comes with a superb customer support that are ready to help 24/7.
Cons
Can be a steep learning curve for people that are new to video conferencing.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
End User woes
Reviewed on 2024/11/20
Good quality video meetings that are a headache for end user. Constantly requiring updates to get...
Good quality video meetings that are a headache for end user. Constantly requiring updates to get into a call.
Pros
The call quality is decent and similar to other team management/video call apps. Every meeting I've been to using Webex has not stuttered or had issues.
Cons
Webex is complicated to get going, especially for a simple user. As a client of a company who uses Webex, it forces me to download and maintain this program in order to have calls with them. There's no web based video calls, it all has to go through their program and can be a hassle.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Organized Meeting Solution
Reviewed on 2024/09/29
Webex Suite is organized, and it makes sharing of every desktop suitable. There are amazing...
Webex Suite is organized, and it makes sharing of every desktop suitable. There are amazing scheduling options, very affirmative.
Pros
Webex Suite has suitable avenues in making virtual meetings, and there are strategic formations that foster video conferencing.
Cons
Webex Suite makes the information management and meetings successful without problems.
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex is the right choice
Reviewed on 2024/11/27
I’ve been using Webex for over 10 years, to host meetings, it has a better quality connection both...
I’ve been using Webex for over 10 years, to host meetings, it has a better quality connection both video and audio then most
Pros
Amazing screen sharing software with the ability to control and record meetings
Cons
Pricey compared to others with similar features
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great software to use for work
Reviewed on 2024/12/12
Pros
Great for video calls and conversations for work. I like that when you're added to a channel you can see all the messages that happened before you were added in.
Cons
The search function isn't always the greatest.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Webex Suite
Reviewed on 2024/12/01
Webex suite is powerful and very complete suite to collaborative experience
Webex suite is powerful and very complete suite to collaborative experience
Pros
Powerful and easy to use suite to improve the team collaboration
Cons
Probably it need a better integration with a email client like outlook
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My experience with webex suite
Reviewed on 2024/12/01
Pros
Webex suite is quite affordable, It is also very useful for employees to communicate effectively especially those on a remote set up."
Cons
It is abit difficult to use on mobile phone but it works best on computers.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Webex suite works!
Reviewed on 2024/11/25
Very easy to set up meetings and connects big workplaces together in one place with chat, telephone...
Very easy to set up meetings and connects big workplaces together in one place with chat, telephone or video conference calls.
Pros
Webex suite capabilities integrates very well with third party ptz cameras.
Cons
I would like to see more personal customization template features.
- Industry: Computer Networking
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best video calling programs.
Reviewed on 2024/12/11
I have been using this program for 5 years now and I am amazed by its capabilities.
I have been using this program for 5 years now and I am amazed by its capabilities.
Pros
One of the best video calling programs. It works so well on both computer and phone.
Cons
There is no such thing, everything is done conveniently and qualitatively. It is so simple and anyone can handle the program
- Industry: Computer & Network Security
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Collab Offer ever !
Reviewed on 2024/08/01
We use Webex Suite as a collaboration software, in every meeting room. The flexbility and quality...
We use Webex Suite as a collaboration software, in every meeting room. The flexbility and quality of audio and camera are awesome.
Pros
Easily integrates with Microsoft Teams. Webex Board and Telephone are very easy to implement and to use
Cons
The earlier versions overlapped with Teams functionality. The new one integrates smoothly.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great application to stay in touch with coworkers.
Reviewed on 2024/10/29
LOVED. Great tool for office teleconferences, telecontacts and instant messaging with coworkers.
LOVED. Great tool for office teleconferences, telecontacts and instant messaging with coworkers.
Pros
Clarity of meetings and multiple options to change status.
Cons
Call option often went straight to voicemail.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Super conference tool
Reviewed on 2024/10/07
Best video conference tool to gets connected with coference
Best video conference tool to gets connected with coference
Pros
Easy way to connect and share with our team
Cons
Without lagging its get connects and easy to share our screen too
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
No intuitive interface, features hard to find
Reviewed on 2023/12/12
I am an experienced user of video meeting platforms. I operator school, and we do all of our...
I am an experienced user of video meeting platforms. I operator school, and we do all of our courses online and we had been using Zoom for years before we decided to switch. I experienced a lot of frustration the first time that I used WebEx. A lot of features that I was used to having on the other platform that I use was not available in WebEx. It feels like an old interface that they’re using and there’s definitely a significant learning curve to get started.
Pros
The video quality of webex was excellent. It has a crystal clear display of all meeting participants.
Cons
I didn’t find it easy to use. Every other video meeting software I’ve used has been super simple. WebEx feels like an old interface and a lot of the features are hidden or not available.
Alternatives Considered
Google MeetReasons for Choosing Webex Suite
Zoom changed their terms of service, and they have a new policy that allows them to use the content that we were delivering inside of our meetings for their AI platform. Because we deliver a lot of sensitive content we decided to stop using zoom.Switched From
Zoom WorkplaceReasons for Switching to Webex Suite
It integrates with the LMS we use in our school - which is LearnWorlds.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex Events (formerly Socio) was a valuable tool for our symposium last month!
Reviewed on 2023/10/19
Webex Events (formerly Socio) was a life saver for our small business in offering the hybrid...
Webex Events (formerly Socio) was a life saver for our small business in offering the hybrid symposium last month!
Pros
Webex Events (formerly Socio) was well received by our attendees, staff, exhibitors, and sponsors. We hosted our Symposium in September, and the event was hybrid. The Webex Events (formerly Socio) app was instrumental in keeping everyone organized. we liked that our sponsors and exhibitors could reach the virtual crowd just as easily as the in-person crowd. Building the app to our specifications was so simple and the help desk was quick to respond with any questions we had. The entire team at Webex Events (formerly Socio) was great to work with! Implementing the app was effortless. Our team was able to customize the app to our color scheme and highlight features of our event. The scheduling function made it straightforward for our attendees to join their session, see the upcoming speakers and overall plan their day based on who they wanted to see speak. The app was used by all involved for two consecutive days. Integrating the Webex Events (formerly Socio) app into our event to keep everyone organized was effortless. We really liked the ticket purchasing feature, this made selling tickets for both in-person and virtual attendees painless. The reporting tool was helpful at the end, we were able to see who and how many people attended each event. The reporting tool and metrics that are available in the end make planning your next event so easy. We also streamed 4 consecutive speakers every and the app records each of those sessions automatically.
Cons
The least helpful aspect of the Webex Events (formerly Socio) app was the training tool on streaming the sessions. The tool is only set up to train you to stream one session at a time. We spent two days training only to find out the day of our event that streaming 4 consecutive sessions was nothing like streaming just one session. It made the morning of day one of our event stressful. We suggest modifying the training for those that make more than one consecutive session so that you can train on streaming at least 2 sessions at a time.
Reasons for Switching to Webex Suite
The ease of use and look. The staff was fantastic to work with when we were deciding as well.Response from Cisco
Thank you for sharing your experience with Webex Events! We're delighted to hear that our platform was well received by attendees, staff, exhibitors, and sponsors during your symposium. We appreciate your feedback on the ease of customization, particularly in aligning the app with your color scheme and highlighting key event features. It's fantastic that the scheduling function made it straightforward for attendees to plan their day and join sessions seamlessly.
We're pleased to have been part of your successful event, and we're glad the ticket purchasing feature and reporting tools contributed to its smooth execution. Knowing who attended each event and having access to metrics for planning future events is a significant advantage.
We appreciate your feedback on our training content, and we apologize for any stress caused on the morning of day one. We'll certainly consider your suggestion to modify the training to share best practices when streaming multiple simultaneous sessions.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex Suite: Iconic, Robusta and Full-featured Call Center Software
Reviewed on 2024/10/21
Corporate meetings have been smooth and straightforward to handle with Webex Suite.
Corporate meetings have been smooth and straightforward to handle with Webex Suite.
Pros
Webex Suite is the most robust call center platform which I have ever used.
I like how it unify webinar, calling, messaging, whiteboarding, BIM and VC in one central location.
Cons
I have over six years of experience with WS and it suits my needs without posing any flaw.
- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
scope nd limitation of Webex
Reviewed on 2024/02/21
All things considered, Webex is an excellent option for companies searching for a dependable video...
All things considered, Webex is an excellent option for companies searching for a dependable video conferencing system. The capabilities are extensive, the UI is simple to use, and the audio and video quality is superb. The cost is the sole drawback, and for certain businesses, it may be too high.
Pros
Webex's design is terrible, and its legacy features are hidden behind highly confusing-to-use additional interfaces that strangely worsen the primary UX's design.
Cons
One of the restrictions of the Webex free edition is the 50-minute meeting maximum. Excessive Resource Usage: On older systems, Webex's high resource consumption may result in freezing or sluggish performance.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A complete build up package by Cisco.
Reviewed on 2024/08/08
Very fine and great performance products I saw as compare to others worked on.
A way it is designed...
Very fine and great performance products I saw as compare to others worked on.
A way it is designed is really simple and makes UI feels attractive as well to work with.
Pros
1. High quality and organized management platform.
2. Features are designed in such a way to make work simplified and attractive as well.
3. Proper detailing of meeting events and agenda with participants details.
4. Taking remote , screen sharing are easy and effective with minimal lag ever noticed.
Cons
1. Not much popular as seen in limited workplaces which is associated with cisco mainly.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Webex - look elsewhere for meeting needs
Reviewed on 2024/09/27
My employer uses this method for all virtual meetings, but I would rather utilize other platforms....
My employer uses this method for all virtual meetings, but I would rather utilize other platforms. The interface also requires lots of clicks to to find the task you are trying to complete.
Pros
The convenience to use Webex messenger, video, and calls.
Cons
It is not user-friendly and during Webex meetings, it makes a weird and annoying sound when participants enter the room.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Suggested
Reviewed on 2024/10/25
My overall experience has been very user friendly and I would highly suggest anyone especially...
My overall experience has been very user friendly and I would highly suggest anyone especially anyone who has a call center to use Webex
Pros
Webex has been very reliable and quick to update any glitches in software
Cons
The only thing I have not liked about Webex is that you cant get a custom ringtone on IOS
- Industry: Telecommunications
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Webex review
Reviewed on 2024/02/18
Pros
WebEx is a cloud-based suite of collaboration tools that includes features for events, messaging, calling, video conferencing, and customer experience. It is a software-as-a-service (SaaS) solution made available via the Webex Cloud, a communications platform designed with real-time online collaboration in mind.
Cons
WebEx is a web conferencing platform developed by Cisco. It facilitates online meetings, video conferencing, webinars, and collaboration. Users can connect from various devices, including computers, tablets, and smartphones. WebEx offers features such as screen sharing, file sharing, and real-time chat, making it a versatile tool for remote collaboration and communication. For the latest details, please refer to Cisco's official website or other reliable sources for the most up-to-date information.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I really do like the smoothness of video calls.
Reviewed on 2024/09/06
Stand for the quality and smooth with video conference calls.
Stand for the quality and smooth with video conference calls.
Pros
The quality and robustness with video conference meeting.
Convenience with sharing of documents and files between different apps.
Cons
Amazing for its customer support.
Great with video conference calls
- Industry: Investment Banking
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Webex Suite Review
Reviewed on 2024/09/30
Pros
high-quality video and reliable call performance, even with larger groups, along with helpful features like breakout rooms and whiteboarding
Cons
user interface can feel outdated and navigating settings sometimes requires too many steps
- Industry: Business Supplies & Equipment
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great team communication tool
Reviewed on 2024/10/06
Overall wonderful experience and useful for team collaboration.
Overall wonderful experience and useful for team collaboration.
Pros
Great team collaboration and communication tool
Cons
It is becoming outdated with other industry leading products
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Keeps the work going smoothly by remote collaboration.
Reviewed on 2024/10/24
Wondrous for remote working through video conference call,remote meetings and successful presentatio...
Wondrous for remote working through video conference call,remote meetings and successful presentation.
Pros
Fosters productivity by remote collaboration by video conference calls and online meetings.
Cons
Convenient with project team communication and got no complaints