The best customer management software that i've used
Nowadays every customer query or complaint is attended to promptly
There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect
Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.
i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.
Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.
i-Sight Case Management for HR Investigations
Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.
This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.
Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
i-Sight is a Great Service
i-Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting. Furthermore, the i-Sight team members were very friendly, accommodating, and were always there to help answer our questions and concerns.
The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight. From the beginning, we were able to design a customized version of the software based on our own processes and needs.
Notwithstanding the high level of customization, there are several features that we would have liked to include, but which we told were not currently supported. A couple of the features include the ability to open/edit documents within the browser and to generate PDF documents from templates.
Valfilm USA i-sight Review
We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.
We have not found reporting to be helpful yet.
Does What it's Supposed to
i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.
Features are very specific and minimal. Hoping for future updates for additional useful features.