Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.
This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.
Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.
Features are very specific and minimal. Hoping for future updates for additional useful features.
Nowadays every customer query or complaint is attended to promptly
There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect
Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.
Sometimes the program runs slower than expected.
Their case tracker does as it promised. If you track it, it can be reported.
Ease of use.
Great Customer Service and Sales Dept.
Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.
+easy to use - very intuitive
+good reporting system
-low speed when reports are generated
-possibility to protect the reports from edit by other users