iVvy Venue Management Reviews

Very user-friendly, great support. All documents are customizable and can contain your won branding. Strong CRM management and good reporting.

reconciling payments with a third party can be challenging.

The cost compared to other products. That it is compatible with our operating systems. Customer service is outstanding. We came in early with the US launch of the product and they have worked tirelessly to make sure the product works as we need it to.

Reporting features are not up to my standards. The contact module is clunky. We were unable to upload our history from our previous provider.

Quotation and Invoicing, you can do a quick quote and send to your client.

Loading information and rates in the beginning are very time consuming.

As a sales tool, the system creates proposals and easy to use templates that makes responding to a high number of enquiries speedy. Reporting is also clear and quick to use.

It doesn't currently include a forecasting tool for sales that could calculate speculative.

It is a very user friendly system. New employees can easily learn the system.

Inputting the menus every time we will update, you have to do that on your own cause it will cost extra if you ask them to do it, same thing with the updates on contract and BEO template, everything has extra cost.

It's very user-friendly and easier to learn than other systems. The flow just works better than other systems.

Integration but hopefully IVvy will integrate with Marriott's new system. Possibly integration with Lightspeed would be great!

It's easy to use and easy to teach others.

The accommodation side could still use some improvement but has made big strides since we started using in 2018.

Its simple to learn and easy to use. I can send proposals very fast .

I cannot highlight anything to appear in bold or coloured on BEO's.

iVvy's support teams are what make it special. Always thankful I have several people I can reach out to with issues and they get back to me within hours if not minutes. The training videos and knowledge center also provide most of what's needed to learn at your own pace.

I wish bookings lived WITHIN Accounts. This setup puts bookings first, but to me it just makes way more sense to start with an Account, and then add bookings to it.

Great support team with quick responses. Easy to use system. Pre generated documents making the sales process easy.

Can't do a recurring block out in the calendar. Time specific split within a space. ie during the christmas time (12-5pm) and (6-11pm). Not being able to hide the "Uncategorised" bar at the top of the spaces.

Very easy to navigate. I love that I can email invoices and allow payments within one program! IVvy truly is an "All in One" package deal even allowing customers to search and book their event (if you choose to have your venue searchable on the market).

There are a few features I wish were more accessible when it comes to set up. It seems that once I input options for drop menu with the food, I cannot remove the options.
If I need to book a room that has already been booked, it would be nice if IVvy offered a notification box the room is already booked and allowed me the option to move an event to a different room from the notification itself. Instead, I have to access the other booking seperately to move the room then I can proceed with my other booking.

I love how easy iVvy is to navigate and utilize as our day to day CRM.

Updating necessary taxes and fees and menus can be a bit of a challenge. We also see some issues with our Reservation system and Ivvy showing the same totals for room block pickup/actualization.

The support service is fantastic, fast and accurate responses.
iVvy covers so many areas in one program

Hard question as I am very happy with this product. The only very small thing I would suggest is more webinar training sessions (free ones)

Simple to use, process makes sense. The users can suggest changes and training is always available.

Tasks do not automatically open on the first page, so easy to forget

Simple to use. I have used Delphi and SalesPro in the past. They take longer to learn.

I would like to be able to use a previous BEO for a different client (if they have the same details).

Efficiency and really helps with all aspects of our department. Great support from Ivvy team

Can sometimes be aimed more towards larger hotels and we are a small company. But not a major factor.

- It's very user-friendly & easy to follow.
- It's not cluttered & confusing to read which helps when you're really busy with event bookings.
- Very easy to add in Food & Beverage items, menu packages etc.

Searching for dates in the diary can be tricky sometimes. Would love more of a monthly view.

The look and feel, how easy the system is to use

Reports not being as easy to manipulate to suite own needs

You can complete bookings, send invoices and create event orders all in the one place.

Some key items are missing- such as being able to put in a winter discount I followed up and they didn't have that feature and being able to pay for an event in installments is not set up yet.

Robust software that can be used in a variety of ways.

Some functions of the software can feel a bit clunky.