DentiMax Reviews

Meets the needs of our dental office, especially in regards to claims and billing.

Nothing really. Again, it meets our office needs. If anything, I would say that there are a lot of things that the software can do that I am totally unaware of and wish I had the time ti learn all of it because i know that it can do a lot.

I like the technical support. I just got a new computer and Denti-Max wasn't saved so Customer support representative was so patient as he helped me set it up and work out all of the bugs. He was personable and very professional. I feel confident if I have an issue that he will be able to fix it for me.

I wish the pages would scroll up and down. Sometimes I want to see in the middle so it would be easier if it scrolled.

We like the email appointment reminders. We recently signed up with ZipWhip (awesome product) so we can text patients using our office landline. $20 unlimited texts. Rumor has it Dentemax is finally coming into the texting age and they will be charging $30 a month for 500 texts. Since we text way over that we will probably stick with ZipWhip since it is so easy to use, unlimited texts and cheaper.
Other Pros......I guess right now I am so frustrated because I know all the issues we have to deal with on a daily basis should not be a problem and it is overshadowing the good of the program.

1.) HUGE, HUGE, HUGE PROBLEM!!!!!...... a dental program that does not allow you to choose prophy frequencies of 2/12 consecutive months. They only allow you to pick 1/___ months. This does not help at all with the people having the 2/12 consecutive months. I decided to write this review after getting another rejection from an insurance company rejecting a cleaning and exam due to frequencies on a patient having the 2/12 months frequency plan. The prophy was done 6 months from the last cleaning but not 12 months from the prophy before the previous one. This makes patients angry having to pay for a check up! They hold us responsible for when their insurance will pay for their cleanings. So either charge the patient and lose them, or write off and lose money. When I called Dentemax about this problem I was told "most people have the 1/6 mos" and the gentleman from Dentemax had never heard of cleanings 2 in12 months. Seriously!!! This should be a STANDARD FEATURE in any Dental Program. You should not manually have to check this manually for every patient!!!!
2) Cores - It is general dental office knowledge that cores are Class III for 99.9% of patients with Insurance. Dentemax has Cores defaulted to Class II. So if you want the program to calculate the core copay correctly, you have to figure it out manually and adjust insurance estimate w on each and every core you ever key in. Or, you can go into every insurance plan and manually classify the code as Class III. (Right now just for Delta Dental we have 200 insurance plans in the computer. So that would mean making that adjustment 200 times for Delta, not including every other Insurance plan we have)
3. Unable to print out an envelope to a Patient or an Insurance Company unless we have a special printer. Come on!!! So we manually write out addresses. Lots of fun!! Plus the Statements aren't aligned to put into a window envelope. You have to do oragami so the address on the Statement shows in the envelope window.
4. Walk out Statements are confusing and hard to understand for Patients. Be ready to try and explain the bill.
5. For some reason when you are in the patient ledger and tell a patient what their balance is, then they give you payment, you go into "Add Patient Payment", the balance is different a lot of the time for no rhyme or reason.
6. When services are keyed in, a lot of the time Dentemax does not take into account the insurance and charges everything to the patient. Then we need to pull out our calculators and manually figure out the copay and then adjust the insurance adjustment for each procedure. this happens about 75 percent of the time.
7. The Scheduler, could we possibly make the Calendar a little smaller!!!!!!! Take a look at their Scheduler Screen, see that little box in the top left hand corner, see the little arrows...... you have to hit those little arrows to get from month to month. Hopefully you didn't have too much caffeine that morning and your hands aren't shaky. There is a lot of empty space on the lower left of the Scheduler Screen. How hard would it be just to have the months listed so you can easily click on the month you want to get to?!?!?!?!
I could go on and on.

Ease of use, great training, good technical support, comprehensive

Have to call in for updates, they aren't automatically sent out

I love the simplicity of the software very user friendly. I've used this software for over eight years and have had the best experience with the Dentimax software and team, from sales to training. We specialize in oral surgery and needed a software that would be used for both dental and medical and they nailed it! We recently purchased the EHR upgrade and the team made sure our transition went smooth and using the new system is simplistic. I greatly recommend this software and team to everyone. Great system, great price and great people!

My office runs much smoother now that we have a high quality dental software program. The design of the software is easy to understand and manoover through. I love putting in bulk payments. The ledger is so easy to read. Adding new patients is a piece of cake. Switching someone's insurance takes seconds. As an office manager it's important to trust your software. We rely on it to calculate balances, generate reports, and schedule our patients. I trust Dentimax. And when I have a problem I trust the people that help make Dentimax. Everyone is so friendly and eager to help.

What do I like least.......that is a tough one. I'd like to be able to edit our reports in a little easier fashion.

dentimax is very easy to learn and use and the support team is very friendly and helpful. It has streamlined our office greatly

that it was not around 20 years ago! I wish that dentimax had some hours of opening on Saturday, even if it was just afew hours.

If you have any fears about the user friendliness of a dental management software, those fears will disappered with the use of Dentimax. It is a fully functioning dental management software with tons of time saving qualities. And in the dental office, time saving equals higher profits.

Everything that I require of a software in the dental office setting can be found in Dentimax. After using Dentimax for over ten years, I have no problems in the software.

Platform looks good and can run reports easily

Software is glitchy. There are little things that can be improved so less mistakes are done by users.

The patient chart feature is better than most other softwares that I've seen. The ability to edit and customize patient charts, reports, prescription, fee schedule and almost anything is the best thing that I found in this software. The feature to add images and record chart is also a plus point.

Learning curve is a little steep. Software is heavy and requires a very high RAM and processor for it to function properly. Otherwise it works very slowly. Another negative point that I found in the software is the inability to save pictures and x-rays loaded in the software to any external location.

Customizable charting and templated clinical notes.

Absolutely horrible customer service. Our IT guy notices that they change the security settings making our system more venerable, without letting us know.

Fast responding very rich with functionalities, the billing is powerful in away that it can meet up to date and even new challenges even with. I need for changes
Most of all the Dentimax team support is flawless and up to speed

No inventory management
The database could be better
No multi location support
Missing integration to medical EMR

Our system is ALWAYS down, we wait for 45 mins to an hour before we can even get anyone on the phone, so we end up having our patients waiting or have to end up rescheduling them.

when i used this software to access the patients information was really easy and fast to use

on this software is very important to put in all the information correctly if not its hard to access the information

It is very user friendly and convenient, demos were very educational and helpful. If you go on youtube, there are a few videos that might answer any question you may have regarding the software. If you need help via phone, you can be certain that they will get back to you that same day. The user guide that they provide you upon purchase is extremely detailed and helpful as well.

Other than a few glitches here and there, which I have found dentimax has fixed, I don't think that there are any cons that we have experienced with this software.

User friendly, help at your fingertips: I love watching the U tube videos. Excellent clinical applications that integrate well with dentimax imaging. The practice management modules are excellent as well, allow for billing, and all financial reports needed to track productivity and revenue.

Great program, not too many glitches, runs smoothly. Complete package when combined with the sensors for radiography. Image quality is excellent.

Certain functions get a little slow at times. Sensors a a little too thick for some patients to tolerate.

Dentimax is very easy to use and reasonably priced. It has all the tools needed to run a dental office.

Would like for it to have an ortho component or and endo component. No other complaints about the software.

Day to day function. Affordability and electronic claim generation.

Not fully integrated even with own document center and imaging software. Claim submission is not what I expected. When we bought the software, we were told that it is integrated with electronic claim submission and electronic attachment submission. It seems not true anymore.

I started a new job the day before they opened. I arrived on my first day with the DentiMax trainer following right behind me. She spent about two hours going through the features and practical use. I have used other dental software in the past, so I had some knowledge of how the software should/could work. The next day we saw patients, and I was good to go! I felt like I was taught well and able to hit the ground running. I did utilize customer service a few times that week, and every once in a while, I was glad I had the user's manual to reference. It's user-friendly, and the assistants to catch on easily. If or when we've had a question or issue, customer service has handled the problem.

Customer service hold time can be slow, but luckily, the issues have not been urgent, and the issues and/or questions have been resolved.

Features and function rich, affordable, user-friendly, provides a great workflow which increases production. Dream Sensors set this software apart from anything on the market. Customer service is top notch!

Nothing. Needs more exposure on the market! Dental practitioners finally have an affordable choice for their offices!

Everything. Charting, accounting, convenience and accuracy.it is easy to learn and use. Doesn’t take too many clucks to go back and forth.

I dont think there are any. wish we had a cloud based software.otherwise all is fantastic.nothing really is bad about this software

Very easy to use. Very easy to learn and master. The report writing department will work miracles. The support department equally as expert.

Dentimax offers great support- and the system is very user friendly.

While this program offers all of the basics necessary to support an expanding dental office, it was not my favorite available.

I like that I have customer support representative just a phone call away and get personalized help. The system is easy to use and simple to understand.

I think that it could look a little nicer, however they are developing a new look, so that should come in time. Also it would be nice to be able to link a calender so patients could schedule themselves from my website.