BrightHR Reviews

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83 Reviews
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent product and customer service
Reviewed on 2019/03/09
No requirement for physical calendar which is prone to errors, staff can access planner anytime and...
No requirement for physical calendar which is prone to errors, staff can access planner anytime and anywhere, approvals for annual leave are straight forward and managed more effectively
Pros
Very easy to use, straight forward setup, very quick to answer queries, customer support has been excellent so far - definitely the way forward to outsource HR for small businesses!
Cons
Some areas needed a bit more explanation and guidance on how best to use
Response from BrightHR
Thank you for taking the time to post your review! If you need any more support in the future just get in touch.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Product
Reviewed on 2021/08/24
Overall, a fantastic product and system. Very easy to use, and most importantly affordable for...
Overall, a fantastic product and system. Very easy to use, and most importantly affordable for SME's!!
Pros
I decided to implement and tailor the Bright HR for my business. I spent so much time running on excel sheets! This has completely changed my routine, it saves so much time and I feel I'm are far more efficient in managing my staff.
Cons
There's nothing I can say thats negative.
Response from BrightHR
This is brilliant, it's great to know we were such a big help with bringing your HR into the cloud.
- Industry: Primary/Secondary Education
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Move from HR Online
Reviewed on 2019/07/04
We have requested to cancel our contract and go back to HR online which we felt was a much better...
We have requested to cancel our contract and go back to HR online which we felt was a much better platform for our needs.
Pros
Nothing.
There is nothig that me or any of my 75 employees like about this app
Cons
Everything - there is much less functionalitiy than we had with HR Online and this is supposed to be an 'upgrade'
• User interface is complicated and too many clicks needed.
• TOIL must be logged by Managers and not employees.
• Approval notifications can only be ‘all’ or ‘no one’.
• The notes section is not as detailed & does not retain historical information.
• The Managers cant see the notes.
• The salary section does not retain historical information.
• The roster is time-consuming and cumbersome.
• The reports are not as concise as they were and we have less options.
• Leave requests do not seem to take account of the weekends or public holidays as they did on HR Online.
• The app is not downloadable on ALL android phones.
Response from BrightHR
Sorry to hear this. We've contacted you directly to get this resolved.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent
Reviewed on 2021/08/13
Excellent software that allows you to manage the HR process all in one place!
Excellent software that allows you to manage the HR process all in one place!
Pros
The software is easy to use and benefits from intuitive navigation systems.
Cons
Nothing to note at present. The features are well thought out.
Alternatives Considered
Sage HRReasons for Switching to BrightHR
Overall support packageResponse from BrightHR
Excellent, we appreciate you taking the time to fill in this review. We will continue to improve the functionality of the system to better the experience of our valued customers.
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review after help given.
Reviewed on 2020/07/06
Great, clear, help when needed, the team have all set themselves up without any dramas and now...
Great, clear, help when needed, the team have all set themselves up without any dramas and now using daily. Also really handy with the absent request which comes through on my email. Just a lot smoother running.
Pros
The easiness of setting it up and that I can monitor all of the teams clocking in and out. This has helped immensely in making sure we are all on time and what happens when there is an over run.
Cons
Getting used to it, Ive signed up to the seminars as I don't feel like I am using it to its full potential.
In the first form, I could not find our "industry" and have clicked the top one. We work in Arboriculture (trees).
Response from BrightHR
Thank you for your review. Great to hear this is something you're now using daily within your business!
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support
Reviewed on 2020/07/07
If your stuck on anything or unsure how to operate it, the Bright HR team are always on hand to...
If your stuck on anything or unsure how to operate it, the Bright HR team are always on hand to take your call to support you. They are always happy to talk to you, it feels personal.
Pros
its very easy to use, and the dashboard helps you navigate through the platform
Cons
All the features are easy to use and keeps all holidays etc all in one place
Response from BrightHR
Thank you for taking the time to post your review! Great to hear this wonderful feedback.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brightsafe
Reviewed on 2021/08/12
I have switched to PARiM for shift co-ordination (rota)
I have switched to PARiM for shift co-ordination (rota)
Pros
It easy to use, comprehensive and it has all relative information I need for my service.
Cons
I am not able to search specific courses on the eLearning. The software does not give me the option to assign and monitor progress of the employee progress on the eLearning.
Response from BrightHR
Thank you so much for your review, we really do appreciate this. We love to hear how we can improve therefore, I have passed on your suggestion to our developers in the hopes this is something we can see in the future. So that we can pass this on, we would require some additional details from you so we can keep you updated. Can you please contact us at [email protected] and we can get the ball rolling on this for you.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Service
Reviewed on 2022/05/25
brilliant I cannot complain, always happy to help.
brilliant I cannot complain, always happy to help.
Pros
easy to use, simple to understand and streamlines jobs.
Cons
Not applicable, the service is fine the way it is.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Induction call
Reviewed on 2019/08/12
Friendly, efficient service. Ideal for start up companies
Friendly, efficient service. Ideal for start up companies
Pros
Ease of booking online
User friendly
Not too much information to overload and navigating is really easy
Training Manager is really helpful and patient
Cons
Would like to merge the payroll with our current supplier so all in once domain
Response from BrightHR
This is fantastic feedback. We're always working on new features so keep your eye's peeled for updates.
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
This makes HR a breeze!
Reviewed on 2018/09/10
Pros
Asking for time off and coordinating the team's holiday schedules has never been easier. I like how simple it makes it for me to ask for time off and to choose which dates will be my holiday time off.
Cons
I don't like how sometimes there are a couple of minor glitches in the calendar when trying to go back a page.
Response from BrightHR
Thank you for this fantastic feedback! If you do run into any issues just get in touch with us, we're happy to help get these resolved.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Email Support can be slow/poor
Reviewed on 2019/03/15
I've asked twice for help with Bank Holiday and leave carry over concerns and response was slow in...
I've asked twice for help with Bank Holiday and leave carry over concerns and response was slow in the first case and no reply to date for the second ?
Software is easy to learn as both an administrator and user, support issues leave room for improvement.
Pros
Ease of booking holidays and other absences.
Cons
Will not automatically add in Bank Holidays or carry over unused leave to next year.
Response from BrightHR
Sorry to hear about this issue, we're currently reviewing this internally so that we can improve what we do.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software with amazing support
Reviewed on 2021/08/16
Awesome
Awesome
Pros
Everything, I was pleasantly surprised with its capabilities 😊
Cons
N/A its all good 👍 literally nothing bad or even slightly negative to report
Response from BrightHR
This is a brilliant review! we really do appreciate this and love to hear that there is nothing negative about your experience with Bright HR.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Demonstration of system
Reviewed on 2021/08/06
I had a really good call with [SENSITIVE CONTENT] to introduce me to our new Bright HR system....
I had a really good call with [SENSITIVE CONTENT] to introduce me to our new Bright HR system. [SENSITIVE CONTENT] was very professional and understanding during our call. Excellent customer service skills and understanding when the original call time had to be slightly delayed. Really pleased that I now have an understanding of the system.
Pros
Very easy to navigate...................
Cons
Not at this stage.......................
Response from BrightHR
Fantastic! we always aim to provide an excellent service to all our clients and are very happy to hear of this exceptional example.
Please do feel free to contact any one of our super-friendly team if you need support.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bright Hr
Reviewed on 2020/07/06
At times like covid 19 all the support is at hand and is registed and easy to find
At times like covid 19 all the support is at hand and is registed and easy to find
Pros
Very easy to use and excellant support service
Cons
there is nothing i didnt like about the software
Response from BrightHR
Thank you for the great review! Lovely to hear this feedback.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Easy to Use
Reviewed on 2019/06/11
Very smooth. From start to finish it was very easy to use, with great assistance!
Very smooth. From start to finish it was very easy to use, with great assistance!
Pros
It is very easy to use, I was able to set it up with ease. Any questions that I had and was unable to find answers to my account manager was very helpful and had answers for all my queries.
Cons
There are a few things which would be great to be included, for example blocking certain periods of holiday out (ie our peak trading times).
Response from BrightHR
Thank you for taking the time to post your 5* review.
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bright HR
Reviewed on 2019/03/08
Bright HR has brought a whole new professional image to our company and as we have grown this is...
Bright HR has brought a whole new professional image to our company and as we have grown this is exactly what we needed.
Pros
So easy for my members of staff to book their holidays and see all of their HR files in one place.
Cons
no real cons as is 100 times better then our previous system.
Response from BrightHR
This is brilliant to hear! We're glad you're enjoying to software, just let us know if you need any support in the future.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FT review of Bright HR
Reviewed on 2019/07/23
We currently use excel spreadsheets to record everything. Just messy. This will improve systems and...
We currently use excel spreadsheets to record everything. Just messy. This will improve systems and save time.
Pros
Ease of use, everything in one place. Backed up to the cloud.
Cons
I have not found any cons. we are very happy with the software
Response from BrightHR
Amazing to hear this positive feedback! Just get in touch if you need any more support in the future.
- Industry: Sports
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Minds United FC
Reviewed on 2021/08/13
Excellent
Excellent
Pros
User friendly and just what we needed for our company
Response from BrightHR
Fantastic! we are happy that Bright HR can be such a big help.
- Industry: Events Services
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User Friendly
Reviewed on 2019/03/12
I am now able to organise staff, records etc. in an easily accessible way. I have had some...
I am now able to organise staff, records etc. in an easily accessible way. I have had some excellent advice from the HR department and I followed it to our advantage.
Pros
I really liked this system, which is easy to use, even for those less technical. The help staff are very knowledgeable and helpful. Its so pleasant to have someone take their time to explain both the benefits of the system and the assistance you can receive.
Cons
Perhaps its a little too large for my immediate needs, but I can see its future benefit.
Response from BrightHR
Thank you for taking the time to post this great review! If you do need any support just let us know.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really easy to use system
Reviewed on 2019/02/01
Pros
Everything is so intuitive and easy to navigate around. I love the idea of moving to a paperless system for my employees.
Customer support is excellent - very helpful and approachable.
Cons
I can't think of anything that I dislike.
Response from BrightHR
Thank you for your 5* review! Wonderful to hear about your positive experience with BrightHR.
- Industry: International Trade & Development
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New User
Reviewed on 2019/05/30
Had considered alternative products but Bright HR was highly recommeded by an associate organisation...
Had considered alternative products but Bright HR was highly recommeded by an associate organisation. The experience thus far has been exceptional from the initial contact up to where we are now.
Pros
Ease of use, but more importantly the level of professionalism which which the product has been offered, implemented and supported.
Cons
Nothing to dislike as yet - will keep you informed
Response from BrightHR
This is fantastic to hear! Glad to hear about your positive experience with BrightHR.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
HR Bright
Reviewed on 2020/07/07
helpful, keeps me organised
helpful, keeps me organised
Pros
clear and easy to use
helpful to keep track of individuals holidays
Cons
not being able to edit a shift pattern, would be easier if you could edit instead of having to create a new pattern
Response from BrightHR
Thank you for your feedback, we're always looking into how we can improve the system. Just let us know if you need any support in the future.
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
life saving company
Reviewed on 2019/03/08
great . i really feel that they have put the company in a better place
great . i really feel that they have put the company in a better place
Pros
apps and easy to follow structure helped me create all docs and saved it online
Cons
at first overwhelming but had someone come in and broke it down
Response from BrightHR
This is great to hear! We're always happy to help if you do need any support in the future.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
User Friendly
Reviewed on 2019/03/04
quick and easy to set up, really helpful support and account management
quick and easy to set up, really helpful support and account management
Pros
a straightforward system and simple to use
Cons
we've not gone live yet so the proof will be in the pudding!
Response from BrightHR
Fantastic to hear about your positive experience with BrightHR, just get in touch if you need any support in the future.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Bright HR
Reviewed on 2019/01/29
I find up until now we are stumbling int eh dark to try and wrap our head around the package but...
I find up until now we are stumbling int eh dark to try and wrap our head around the package but i'm confident going forward after today's training it will be good.
Pros
I feel once we get up and running it will be very beneficial
Cons
Trying to get my head around the software but after the training phone call today it should be a lot easier to use
Response from BrightHR
Thank you for your review! Just get in touch with us if you need any support in the future.