Plooto Reviews

The integration with Quickbooks Online is simple and makes my A/R seamless. I love that my clients set up an ACH agreement one time and moving forward I request and process my A/R with a click of a button. I can also select which account I want the deposit to go to. Data is easy to download for reconciliation purposes as well.

I would like to see a default bank account option so I don't have to select a bank account for each transaction. I would also love for the deposit times to improve.

It's affordability and versatility. The ability to have people on ACH subscriptions is a large plus

No option to accept credit cards. The rigidness of the PAD form and not allowing us access to the PAD form in the event that we want to move to a different platform. Not easy to add new vendors without adding an inconvenience to them.

I like that it can process both bank or credit card payments for receivables. It can provide automation too but unfortunately it didn't work for me. I like the price. And I like that it linked into xero. It appears to have it all until you use it.

1) Its not easy to use, no introduction. 2) the automation component never worked for me I know I had to get PAD on but I wanted it on for some clients off for others and this was not an easy thing to set. It also doesn't allow me to store the credit card something like Quickbooks online I had in mind but this is a complete oversight to the program. I guess if automation actually worked then this could solve this issue. 3) Ya I was very confused but when my clients couldn't figure it out either, some ended up with duplicate payments pulled from their accounts etc. No help to fix very embarrassing. 4) their live chat is not live. You ask a question and wait. Fine to get started but even in the middle of conversation to deal with issues they just disappear. The conversation is not live. Sometimes they don't even read my questions which makes me think not a real person is helping me. 5) Money holding ridiculous! If a client due date on invoice was 30 days and they paid me next day I had to wait until what my invoice said for due date on payment. Plus when money drops into my account there is no PLOOTO ID on the deposit. Very confusing for trying to reconcile. 6) Plooto reconciled in Xero in its own little account but doesn't reconcile with the bank account. Weird and confusing.

It is great for tracking the approval process for payments and providing an alternative method of payment for invoices.

Customer service has been a struggle for us. It is hard to get in touch with someone when we have questions or concerns. It would be nice if there was a way to receive approval for payment but to submit the payment offline. Sometimes payments need to be submitted by credit card or paper check and we cannot use the system for tracking approval for those.

Plooto is a user friendly software, easy to use and convenient. I was able to sync with QuickBooks, which makes the process even easier.

There are some functions that could be added/improved in the reporting area and external user experience.

The software is very easy and intuitive to use. No training is necessary. The software links to QBO so there is no need to re-enter invoice details and when the client approves the payment, my A\R is automatically updated. This software is "Payment Processing for Dummies".

I did not find any negative features yet.

Plooto is reliable and easy to use. The price is inline with other similar products. I like that there is no contract and that we can put the account on hold at any time

Could be better value for the cost. Only 10 transactions included with the base fee - other similar products have many more transactions included for not much more cost

Synchronization with QBO which is worried free for reconciliation.

I love the Plooto service and don't have any suggestion for now.

Plooto synchronizes with QBO pulling in all unpaid bills. Paying suppliers is done simply by ticking the unpaid items particularly if you have set up the supplier in Plooto with their banking information. If not available an e-transfer can be made or Plooto will solicit this detail from the supplier for you. Collecting outstanding receivables in QBO also works very nicely although some clients are suspicious of the solicitation. USD payments and rapid payments are also available if Plooto is prefunded, otherwise a fee is applied.

The payment interface with QBO was not well thought out. The first step initiates a payment and a designated approver will then have to approve the payment. Plooto immediately marks the bill as paid in QBO. The approver often delays in approving payment due to cash flows or disagreement. Running a balance sheet or payables listing in QBO is misleading since items have been removed as 'paid'. Putting the bills back into QBO as unpaid means deleting the initiated payment in Plooto and manually deleting the payment if QBO. This often leads to mistakes if there are large volumes and a busy schedule, sometimes resulting in double payments . In spite of the claims by Plooto the balance showing in QBO often become irreconcilable resulting in a write off. Plooto does not import credit amounts resulting in overpayments. The resolution to this by Plooto to this issue is extremely simple. Do not mark 'initiated' payments as 'paid' only 'approved' payments.

Plooto makes it very easy to pay suppliers and vendors. If you can get your bills from Xero or your accounting software, its just a couple of clicks away to create payments. The additional approval workflow features are great for scaling up and delegating Accounts Payable and setting limits on payment types. Plooto Instant is also a very handy solution for last minute payment needs, we always keep funds there for our staff.

A better/more open API so we could programmatically create new payment contacts or set Email Transfer passwords, but honestly that's nit-picking. The functionality provided is more than enough for 99% of businesses.

Integrates well with QB online. Easy to use. Convenient. Efficient. Time saver.

there is no payroll integration which slows down the payment and reconciliation process considerably. Please add this feature to QB online

It is very useful to facilitate cross border payments, the pre-loading for funds to accelerate payments is appreciated. The ability to automate regular payments and populate a transaction is high.

The cross border receivables are extremely limited, the amount is too low to collect receivables across the border. I would like better communication as to what my options are and how to pre-qualify different vendors.

I've been using Plooto for a little under a year now and it is incredible, it sync's directly with quickbooks and allows me to get my domestic invoices paid for under a 1$ per transaction!

The flat-rate fee is a game-changer for me, and means I don't have to pay Stripe's 2.9% transaction fee every time.

Two downsides:

- With QuickBooks recurring transactions, you can't sync a recurring transaction with a recurring receivable in QuickBooks so Plooto marks each recurring transaction as paid, you have to do this manually.

- Payment times can be anywhere from 3 - 7 days which is a little slow. Stripe offers instant payout which is a game changer. If Plooto could also offer instant payout for a flat rate that would make this software god-tier.

Easily handles multiple currencies, sync with Xero easily, handles emailing contacts

Nothing really that I can think of. Really great software

Love how easy it was to set up to receive a payment. It only took a couple of minutes, and I appreciate the confirmation deposit that is made to make sure the funds are going to the right account!

I'm not sure of the downside to Plooto. There's a small hassle of getting it set up with your bank account, so it's a little more work than an electronic funds transfer, but it's a small price to pay to make sure everything is going to the right place.

I really like that I can set up approval tiers, I also appreciate that once it is set up it is relatively easy for my clients to use.

The reporting features are pretty much non existent and reconciling can be a nightmare if using Plooto Instant especially with my high volume clients. I also don't think that you should charge a subscription fee, especially if the client is doing high volumes as some of my clients do. There is also no partner program or incentives for accounting professionals who recommend and implement it to our clients.

We are virtual bookkeepers and Plooto allows us to manage our clients AP remotely. We schedule bill payments and our clients ta release payments by emails sent by Plooto after we scheduled the payments. It’s fantastic!

Amount of days to get the money processed and deposited to your suppliers bank account can be long (4-5 days).
Cannot make payment to credit card accounts.

This software makes it easy to pay multiple parties at one time. The integration with QBO makes this easy and only takes a few clicks to process payments.

Banking reconciliation needs to be improved to support QBO. The fees often hit wrong chart of accounts and requires manual adjustments on occasions.

I like that it is easy to use, integrates with our accounting system, and allows us to manage A/P for clients at scale without using cheques.

The 4-day turnaround time to settle payments is the biggest pain-point.

The new fixed-fee monthly pricing model is inconsistent with how users are actually transacting on the platform, the previous model was much easier to explain to clients.

Customer service is a bit slow and we've been charged incorrectly multiple times, which takes them several weeks to resolve for each one.