Smartsheet Reviews

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3428 Reviews

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid Application and much better than Excel
Reviewed on 2024/10/17
I worked with a few other applications like Quip, Airtable, and excel, but Smarsheets has a...
I worked with a few other applications like Quip, Airtable, and excel, but Smarsheets has a comprehensive capability to address several use cases. I used to automate invoice approval, project intakes, and project management, and they have reduced resourcing and effort.
Pros
It's feature-rich, especially with the automation capabilities that are baked in.
Cons
As with all software, there is a learning curve, but once you get over that, it is a solid application that can solve many types of projects and processes.
- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A flexible and powerful package
Reviewed on 2024/11/11
I have an excellent experience with SmartSheet. We use it for any case where a form of data...
I have an excellent experience with SmartSheet. We use it for any case where a form of data processing is required. From project management to inventory control and risk assessment. Our daily management system is also based on this platform.
Pros
This software package is simple and versatile. Easy to setup, online forms for data collection are very convenient.
Cons
Free licence exists for users that need limited feature. However the software pushes hard to get a paid license even if unnecessary.
Alternatives Considered
Microsoft AccessReasons for Switching to Smartsheet
SmartSheet was selected because of the No code option- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Better than Excel
Reviewed on 2025/02/17
Smartsheet has been an important data collection/storage and collaborative tool for our organization...
Smartsheet has been an important data collection/storage and collaborative tool for our organization. The use of Dashboards and automated forms has been extremely valuable across our multi-site organization.
Pros
The ability to connect multiple sheets using formulas and the ease of using Smartsheet in general. Our organization also loves the Dashboard and automated forms features.
Cons
I wish there were more options for how to view your data.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Useful but there are better solutions on the market
Reviewed on 2025/02/19
Pros
It has many features integrated on one software
Cons
Sometimes it does not work as expected. For example the form feature.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HELPFUL FOR MY BUSINESS!
Reviewed on 2024/11/27
I was say my overall experience with Smartsheet is a 8/10. I use it about everyday to keep track of...
I was say my overall experience with Smartsheet is a 8/10. I use it about everyday to keep track of different information within my construction business.
Pros
Smartsheet is very helpful when keeping track of sales and production. It is similar to excel, but offers a lot more. I also enjoy that you can use it on a mobile device.
Cons
Although I do enjoy the mobile version, it can be difficult to navigate

- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Smartsheet is great spreadsheet style task management tool, but has less functionality than...
Reviewed on 2024/08/18
Smartsheet is a use-friendly, intuitive product which is great for those who traditionally worked...
Smartsheet is a use-friendly, intuitive product which is great for those who traditionally worked in a spreadsheet for task tracking, as the style mimics this. However, it is more limited in functions than other similar systems
Pros
Great for working with team members or vendors who traditionally worked in a spreadsheet to track project progress, as it uses a similar design, intuitive design
Cons
Not as many complex features as other task tracking systems, team members preferred other task tracking systems for this reason and wanted to switch
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Ultimate Collaboration Hub for all teams
Reviewed on 2025/02/20
Pros
I like the customizable dashboards that smartsheet has which enable you to monitor and oversee your key metrics in one place. Its robust reporting tools are invaluable in spotting and sorting out critical issues.
Cons
Configuring automations for advanced workflows requires high technical knowledge.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smart sheet Business user review
Reviewed on 2025/01/15
Couldn't work with without It. Brilliant
Couldn't work with without It. Brilliant
Pros
Great selection of templates to chose from. Also extremely user friendly layout allow you to create anything from forms to project Gantt charts
Cons
To be honest no major problems. Maybe the mobile app could be slightly improved but nothing major
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SmartSheet
Reviewed on 2025/01/10
Pros
It is a great tool to work collaboratively on a project with other teammates.
Cons
The reporting and analytic tools are basic. The tool doesn't have as much functionality as excel.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great competitor to the existing softwares!
Reviewed on 2025/01/26
Pros
The ability to arrange all data neatly is a game changer. Would definitely recommend this.
Cons
Nothing much to dislike but it me more time than otherwise to understand the features!
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A must have, you will wish you tried sooner
Reviewed on 2024/09/13
I cannot envision conducting my business without Smartsheet. It's a tool I highly endorse for any...
I cannot envision conducting my business without Smartsheet. It's a tool I highly endorse for any business owner. As I approach two years of self-employment with plans for expansion, Smartsheet remains an integral part of my operations.
Pros
Smartsheet offers a wide range of templates that cater to various business needs. It has improved my organizational skills, helped me meet important deadlines, and kept me accountable for tasks that need follow-up. Moreover, it allows me to work even when I'm unable to connect to the private Wi-Fi required by some systems. With Smartsheet, I can access all the information I need without relying on my EHR. It also provides the flexibility to work remotely, whether from a coffee shop or outside on my PC.
Cons
Configuring Smartsheet to leverage its full potential can be challenging, and I recognize that I'm not using it to its fullest. I would prefer more detailed explanations over numerous YouTube videos on how to utilize each template. An in-built Smartsheet guide for maximizing integrations would be helpful, avoiding the need for external instructions. While short videos may highlight features, they often fail to show effective integration. The cost of attending the conference is exorbitant. Many colleagues who considered attending were deterred by the conference fees alone, not to mention additional expenses for flights and stay. As someone who frequents conferences, I find the cost prohibitive without the incentive of college credits or certification, particularly for individuals not sponsored by corporations.
- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A tremendous tool for efficiently managing and coordinating our research projects.
Reviewed on 2024/08/17
I also valued Smartsheet's robust reporting functionalities. The platform facilitated the generation...
I also valued Smartsheet's robust reporting functionalities. The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and identification of potential bottlenecks. These reports played a crucial role in keeping stakeholders well-informed and facilitating data-driven decision-making.
Pros
Smartsheet's collaborative tools were very impressive. The feature of sharing sheets with team members, assigning responsibilities, and setting permissions ensured a synchronized understanding among all individuals and facilitated their effective contribution. By improving communication, the danger of miscommunication or duplicated efforts is minimized, which is essential for keeping the project on track.
Cons
Smartsheet's adaptability is a strong point, it can also result in discrepancies in how various team members configure and oversee their sheets. In the absence of explicit instructions, this might lead to a dearth of uniformity among projects, hence complicating the task of upholding a unified project management methodology.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smartsheet - Great interactive tool
Reviewed on 2024/10/14
Very good overall experience. Great tool to use to keep up to date in the moment for many people....
Very good overall experience. Great tool to use to keep up to date in the moment for many people. Keep tracks of pictures, notes, deadlines and much more.
Pros
Great interactive tool for working with any individuals for projects. Even multi company uses to avoid email big down
Cons
Filtering for specific items in the list has to be set up by an admin. Ideally filters can be done easier without having up adjust the sheet. However, once it’s set up it works well. Filtering is done in one list (not the same as excel spreadsheet) harder to find what you want to filter
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Low cost, quick adaptability, and ease in learning are key to this products.
Reviewed on 2024/05/02
While not as robust in spreadsheet functionality as, say, Excel, it's plethora of varied components...
While not as robust in spreadsheet functionality as, say, Excel, it's plethora of varied components and a robust selection of tools used in every day business and database software.
Pros
Familiarity to other standard office products such as MS Office, ease of use and adaptability based on our project needs. The overall feel is familiar to most as it uses standard business software looks in many key areas but has a large variety of options to suit your specific needs.
Cons
There were some limitations in the spreadsheet look and functionality adjustments.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great tool but remember to save your work (no auto-save)!
Reviewed on 2024/12/24
Pros
Fairly intuitive UI and UX. I was brand new to Smartsheet in September 2023 when I joined a department that heavily utilized the tool. I took some of the self-paced trainings (videos) but found that if you are just using it for the basics you can just click around and/or Google your way through the vast majority of it. Overall, I've been a use for 1+ year and like the tool.
I also like that my clients (many of whom do not have a Smartsheet license) can still utilize/access the workspaces I create.
Cons
No auto-save?! All the time I add a new row, make updates, etc. and forget to hit the little save button. And it does not save any of the work, it just disappears like I never did it! There is a little banner that pops-up after 10 mins and says something like "It's been 10 minutes since you saved your work" But often the work I'm doing doesn't take a full 10 mins.
This is so annoying and seems like a simple, standard feature. I sincerely hope it's on their road-map as Google Docs has had this capability for years.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Reasonably Smart Sheets
Reviewed on 2024/08/19
Positive on the whole, almost entirely down to the functionality of the product. I've self-taught...
Positive on the whole, almost entirely down to the functionality of the product. I've self-taught and used forums/Youtube to learn how to do more complex builds, and managed to create a really effective ecosystem of sheets, reports and dashboards with no training. Value seems ok, ultimately you might find your bill gets quite hot if onboarding more and more users.
Pros
Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription.
The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix.
Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.
Cons
Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering.
Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for.
Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent.
Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Powerful Collaboration Tool
Reviewed on 2024/06/03
Pros
Amazing SaaS product for work management and collaboration. It offers a user friendly interface and provides a smooth user experience to the end users. I like the most the versatility of Smartsheet and ability to use their various add-ons for different use cases. Their forms are simple yet powerful, their automated workflows are flawless, and their dashboards are very aesthetically appealing.
Cons
As any product has its pros and cons, Smartsheet also has different areas of opportunities. The biggest area of opportunity has been data limitations within the sheets; however, I know they are actively working on this enhancement and are supposed to be rolling it out shortly (I think the second half of 2024).

- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
smart sheet tool was very user friendly tool we can easy handle
Reviewed on 2024/08/07
Over all I had very good experience where I can create and handle project time lines and handle...
Over all I had very good experience where I can create and handle project time lines and handle actions and progress of the project in one tool
Pros
In smart sheet mostly I like the workflows where I can create alerts to manage my actions without manual effort
Cons
While creating new workspace from another workspace the references are referring to the old one where we need to change manually
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid flexible solutions
Reviewed on 2024/07/26
Pros
Collaboration, communication, taking the work out, automation.
Cons
Syntax for Formulas, Limited widgets and dashboard design
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesomely reliable system
Reviewed on 2024/05/13
I would recommend Smartsheet because it has more productivity than other apps. I love the collaborat...
I would recommend Smartsheet because it has more productivity than other apps. I love the collaboration in between teams and our ability to produce reporting consistently.
Pros
It integrates with other tools easily and the mobile app is accessible on the go. I appreciate its versatility in project management and the workflow automation capabilities.
Cons
Reports and dashboards can be a bit of a challenge to set up, but once you get the hang of it becomes easy to work with.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Views on Smartsheet Platform
Reviewed on 2024/03/05
Pros
It is over five years now ever since I started using Smartsheet. It help me track and plan projects in one single dashboard.
Cons
Up to date I still use Smartsheet and it seldom fail to accomplish my needs.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PM and TM in One Spot
Reviewed on 2024/04/20
Pros
With Smartsheet, I am able to manage projects and tasks automatically on the go via mobile application.
Cons
I have been using it in nearly all agencies that I am currently enrolled and just works fine.
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet Filled Survey
Reviewed on 2024/05/01
Pros
It combines a wide range of features from team collaboration, file sharing to PPM.
Cons
I do not come across any challenge when using Smartsheet on my end.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smart Cloud PM,TM, and E-marketing Campaign Automation
Reviewed on 2024/05/11
Pros
Dashboard workflow visualization.
Online products and services branding and promotions as well as marketing.
Online proofing, task and team scheduling.
Real-time time and expense simplification and tracking.
Cons
None to regret,it has it all . I highly recommend it to prospects.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smart Project and Task Management
Reviewed on 2024/05/06
Pros
Employee and task scheduling.
Fieldwork data collection.
Customer engagement.
Agile stylish projects reporting, analysing and planning.
Time estimation and tracking.
Cons
Nothing to complain at all since it has all modules.