Joblogic Reviews

helpful staff and the software is very thorough

Disgusted

overall its a great product with user friendly interface and better scheduling features

Goog company, UK based, and friendly helpful implementation and support staff.Feels like their focus is moving away from the locally hosted to cloud based ServiceSight product, so I'd advise anyone looking at Protean to ensure the solution they choose is the correct future-proofed solution for the business, as moving into or from Protean (or similar products) is not a small project.

I have been on since day one contact in integrating their software and our business and have to say they are really responsive and we have a dedicated rep that is there and responds quickly and efficiently. If there is something I have a question on he answers promptly or if he is unsure he gets back usually same day if not within the hour. Great software, Customer service, Excellent product.

Bad

Terrible and because I decided to switch they are withholding my customer database.

The team behind this software solution is clearly focused on developing the software with benefits to the user in mind. They are very open to suggestions and recommendations.Special word to the Squad Almighty who are my to go to team for support within Joblogic. It never takes long for them to understand the typical user requirements for our business and either explain the solution within the software or are happy to put our ideas forward for future development of the software.

Overall, it was good and it made our lives easier with what we did.

Excellent brilliant. one hundred percent satisfied

When we looked at the initial implementation of the system we were allocated our own project manager from Protean, to understand our business functions and agree the data to be migrated from existing system and the configuration requirements for Protean to provide the functions and more for the day-to-day tasks of our business. Once implementation complete, they have a Support team on had to assist and a technical team for escalations to be made to. They are always open to improvement ideas for potention future development into the system. There is a comprehensive reporting database and a specalist team on hand to provide bespoke reports if needed.

Awesome systemJoblogic monitors and tracks all we do fir job management and costing

Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Protean has allowed us to produce far more accurate records and reports, and makes the general day to day job for our staff much easier. It also allows us to plug gaps where the previous processes could have had things slip through the net. It's not perfect, but compared to other companies in our field, the functionality and value is far beyond many of the competitors alternatives.

We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

We have been using the software for around 18 months and have found it to be user friendly and simple for our on site engineers to work with, we have seen time savings in all departments that are using the software. The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class. It takes a little bit of time to learn to use the various modules and to implement them into existing systems, but this is the same for anything that a business brings into its process that is new. Joblogic are a forward thinking team who are not afraid to ask for suggestions on improving the all round package. Our clients speak highly of the weblogic customer portal and we look forward to strengthening our working relationship with the joblogic team for many years to come.

We are a Tail Lift repair and maintenance company, and have been using Protean for six and a half years. The beauty of this system is everything is in one place, for us being able to type in a registration number and find all the information on the type of lift fitted, model, serial number, year of manufacture etc, pull up every job we have done, who did it, when it was done, who signed it off, what parts were fitted, where the parts came from, in a few seconds allows us to provide our customers with outstanding service and back up.
One of our biggest customers fleet department recently had an audit, and our job sheets and examination reports were commended for being the most concise and easy to follow the auditor had seen.
We have just started the process of becoming ISO 9001 accredited, the consultant commented on how much easier the process will be, because of protean with its ease of traceability and proof of processes.
We highly recommend Protean

Pros:
- You can see the details for each job on date logic (Client, Address)
- It is easy to move jobs around without looking for the paperwork
- Solves the H&S problem of lone working
- You can change a quote into a job (you decrease administration cost)
- Outstanding customer service
- Friendly, easy to work with company with personal approach

Cons:
- Diary could be visually more friendly

The software stores and sorts a huge amount of data which is always on hand to be able to keep customers up to date with jobs as they are happening. Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office.

It is worth the time to set it up to get the most out of it.

Have just received training on Joblogic in preparation for the system gong live within the company. Looking forward to having everything is one place for ease of use. Training was excellent and system explained well

As a small operation we only really use a small percentage of what this software suite is capable of. However, it is clear that Joblogic have a clear and indepth knowledge of the industries they target with this software. This results in a program that makes sense and as such is very easy to use with familiar processes and terminology. I would not hesitate in recommending this product.