Loyal Zoo

4.4 (106)
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Digital loyalty card service for SME retailers and eateries

Overall rating

4.4 /5
(106)
Value for Money
4.3/5
Features
4.0/5
Ease of Use
4.5/5
Customer Support
4.6/5

86%
recommended this app
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106 Reviews

Desiree
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Loyalty Program But...

Reviewed on 2018/11/02

Pros

The Program as a whole is really great! They are always offers updates and continue to add new features while keeping the price the same. The pricing is great especially compared to other Loyalty apps out there like Fivestars, which is almost double the price. The fact that you get to send text and email straight to your customer base really helps to keep traffic coming to you store. All in all i am very happy with my service

Cons

There are just a few thing I feel need work. They offer double points that can be turned on manually at anytime. I wish you were able to have the double points put on a schedule to automatically be turned on when you set it to. I also wish they offered a birthday offer to our customers. The previous reward system we used offered this service and our customers really liked the extra little bonus during there birthday month.

Response from Loyalzoo

Hey Desiree,

Thank you so much for your kind feedback.

We do have the ability to schedule double points ; ) The instructions here tell you how to set it up: http://help.loyalzoo.com/marketing-to-your-customers/setting-up-double-points

In terms of Birthday offers we plan to have this as a feature for you Q1/19

Enjoy!

Jason
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect rewards program for businesses

Reviewed on 2019/06/24

My previous rewards program was a ok, but kept trying to up sell me with programs and offerings...

My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.

Pros

The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!!
The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!

Cons

Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.

Response from Loyalzoo

Jason,

Many thanks for your super kind words!!!
Cheers,

Massimo

Karolina
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Useful app but with significant limitations

Reviewed on 2018/07/16

Increased customer visitorship and engagement

Increased customer visitorship and engagement

Pros

Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

Cons

When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

Response from Loyalzoo

Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.

Madison
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We use Loyalzoo to give our customers rewards and send push notifications.

Reviewed on 2018/07/13

Customer information and tracking of stats.

Customer information and tracking of stats.

Pros

That it just needs a name and phone number. Our customers love that they do not have to give a ton of information to sign up.

Cons

It can be glitchy at times. When trying to merge or delete customers it doesn't always work. It also has problems with adding points in at times. I don't like the animal cartoons instead of pictures now either.

Response from Loyalzoo

Hey Madison, thanks for the feedback! We are currently working on a better merge/delete function which will be available in the dashboard area soon, so we'll let you know once it's released :)

Customer profile pictures are still available as long as the customer checks-in using their Facebook profile. We implemented the animals to help you further identify your customers who didn't check-in with that facility. If you need any assistance with the above or to provide any further feedback feel free to reach us on [email protected]

Shannon
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless with Clover

Reviewed on 2021/03/19

Excellent! Very pleased!

Excellent! Very pleased!

Pros

I love that this program integrates seamlessly with my POS system and it's very simple and easy to use. Installing it was a breeze! It's very easy to set-up a basic loyalty program, and I like the double points feature when I'm having special promotions in the store. I've been using it for almost 2 years and have been very pleased.

Cons

I've had a few minor instances in which the software wasn't working, but it worked itself out after a few hours and was up and running again.

Response from Loyalzoo

Hi Shannon,

Thank you so much for your feedback. We really appreciate it! Unfortunately, when you experienced things not working it was when your Clover POS was down and not passing us any of your customer orders and their data, so we could not give loyalty points automatically.

I find this happens on the odd occasion with Clover but when it does our software goes back to any of those missed orders at the time and gives points when Clover are back up and running.

Glad you're loving everything else : )

Lidia
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very easy to use & atractive loyalty scheme

Reviewed on 2022/03/16

It has been really good to engage with new customers and regular ones, without complications on...

It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back.

Pros

Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back.

Cons

It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign.

Jessica
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great that it is integrated with our system and loyal points are automatically added per...

Reviewed on 2018/06/14

Integrated with our Clover system! It's own application. No bulky items.

Integrated with our Clover system! It's own application. No bulky items.

Pros

Whenever I have questions I would email their support and they would answer very quickly. They're also very personable! I definitely like Loyalzoo a lot more than Five Stars because this is way way cheaper and is integrated into our Clover system. So no clutter on our cash register area!

Cons

I wish I was able to subtract points from the user's history. I'm able to do it right away but if I needed to subtract a specific amount of points I would need to apply a pre-made discount and balance that discount by adding points.

It's a pro and con to have our customer's phone numbers linked to their credit card. I had a problem once where our customer's credit card was linked to their friends' phone number so I had to contact support to make sure it was no longer linked.

Joe
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review for use with the Clover POS

Reviewed on 2018/10/26

This is a cheaper alternative to other loyalty programs, but limits you in quite a few ways

This is a cheaper alternative to other loyalty programs, but limits you in quite a few ways

Pros

It was an easy transition from 5 Stars program to Loyalzoo. Anytime we had an issue, Loyalzoo was very quick to help correct. They are easy to along with and get ahold of. The software took a lot of work from my employees freeing them up for other work.

Cons

I don’t like the promotion limits and other limitations they have.

Response from Loyalzoo

Hey Joe, thanks so much for your feedback! We've just updated our promotions feature so you can include images and as much content as you like, it would be great to understand what you mean by limitations. We're always improving and creating new features based on what our clients need so feel free to drop us a note at [email protected]

Ben
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pretty Decent Loyalty Program

Reviewed on 2018/11/06

Overall Im pretty happy with LoyalZoo, I just wish it had a few more features and not such limited...

Overall Im pretty happy with LoyalZoo, I just wish it had a few more features and not such limited SMS messaging.

Pros

Its a pretty simple to use interface and offers basic loyalty features as well as limited SMS messaging.

Cons

There really isn't a good way to integrate it into our online shopping cart WooCommerce so it really only works for us in store.

Response from Loyalzoo

Hey Ben,

Glad to hear you are loving our system. In terms of connecting your in-store loyalty program with your e-commerce, you can use our Zapier integration to do so, instructions are available at help.loyalzoo.com

With SMS messaging, feel free to drop us a note at [email protected] to explain the limitations. We SMS point notifications, your blast marketing messages and promotions to your VIP, New and Slipping away customers which is far more than what any of our competitors offer.

We're always improving the product based on your feedback so feel free to send us any comments along the way. Cheers!

Rose
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Loyal Zoo review

Reviewed on 2016/11/07

Every day when I first log on to our system the app is not accessible. After a few minutes it...

Every day when I first log on to our system the app is not accessible. After a few minutes it comes back on but it happens everyday. Sometimes it's very slow to respond when you're trying to pull up a customer. Adding points to a customer from the back office is really easy. Adding new customers is pretty simple but if someone sets up their own account from the app the retailer can't change anything on it. Sometimes that causes problems.

Pros

The ease of use at the register

Cons

No reports

Response from Loyalzoo

Thank you for your feedback Rose. It's great to hear that you would recommend our product to others. In regards to slowness when starting your Clover station up in the morning, this has got to do with the Clover station itself and starting many applications at once. For customers signing up to your loyalty program via the free Loyalzoo app it is the customers prerogative to provide their contact details, hence the reason why you can't edit them on your Clover station. We look forward to having you as a long term customer with Loyalzoo.

Alicia
Overall rating
  • Industry: Photography
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

100% Best Loyalty Program for Small Businesses

Reviewed on 2021/11/04

I have been researching loyalty programs for months to find a product that works for us. My...

I have been researching loyalty programs for months to find a product that works for us. My business is not your standard brick and mortar shop and required integration with many forms of purchases both face to face and online. Every other system I looked into and trialed was complicated and not user friendly for my staff and customers. The apps were clunky or extremely overpriced.

Within 2 weeks I have been able to set this system up, connect it to both my online order forms and face to face purchasing system and even managed to link a login page to my website so customers can easily check in with us at any time to see their points balance and rewards.
The application is easy for customers to use and points/rewards can be received instantaneously by my customers.
I have received amazing customer service with instant replies most of the time. Nothing was too much trouble and requests were attended to promptly.
Very happy with the service so far and look forward to using this system a lot more in 2022!

Pros

Ease of setup and integration with online systems.

Cons

I am a travelling photographer and videographer for dancing and events so my customers purchase both face to face and online. Because the software is designed for brick and mortar businesses, you have to be within a short distance to "check in" through the application. However I was able to work around this by putting the login/register hyperlink on my website so my customers can check in from anywhere.

Response from Loyalzoo

Many thanks for the incredible review Alicia, we really appreciate it :-)

Johnny
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Using LoyalZoo for nearly two years; Love it!

Reviewed on 2018/01/22

Pros

I like the ease of use of Loyalzoo and its integration with Clover specifically on the front end of the transaction. It's extremely easy and intuitive to begin a transaction looking for the last four digits of the customer's phone number. It would be great if there was a tablet facing the customer (much like five-stars) whereby customers can come to the counter, enter their account number / phone number, and Clover to quickly register the account and the cashier can begin the transaction.

Cons

Need to find more online ordering platforms that integrate with Loyalzoo. Zapier did not work for me as it does not have Chowbot as a list of apps it recognizes

Samantha
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Loyalzoo Review

Reviewed on 2019/10/05

We really enjoy the ease of use and that customers can easily check in with the app so we don't...

We really enjoy the ease of use and that customers can easily check in with the app so we don't even have to look up their name or email to reward/redeem their points.

Pros

Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts!

Cons

We haven't had any issues with Loyalzoo, no customer complaints either, only feedback would be that customers are sometimes unaware they have points to redeem for discounts.

Catherine
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Can't say enough good things about this app

Reviewed on 2018/01/17

Pros

I searched high and low for a reward app that fit my needs. After using Loyalzoo for a month or so, I decided to try another app to compare. I went back to Loyalzoo within hours of trying the other app. The people are Loyalzoo are amazing. Customer service is wonderful and they're always willing to take suggestions to improve the app. My business relies on Loyalzoo on a daily basis and they keep improving it.

Cons

I wish the comment field was a little bigger but they are working on that and it may be bigger by their next update (because they actively listen to suggestions).

Response from Loyalzoo

Thanks for your lovely feedback Catherine!
And yes, a bigger comment field will be part of our next big release in a couple of weeks time, and search will also search within comments :-)

Pete
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Words very well. Pleased with it.

Reviewed on 2018/01/16

Pros

User friendly, hardly any staff training required. Tech support is great.

Cons

Customer generating multiple accounts and needing to 'merge' accounts. There should be a way to prevent duplicate accounts in the first place. Something like, when inputting the customers new second account by accident and push notification of 'Joe Blogs already exists, is this a duplicated account or another Joe Bloggs' etc.

Response from Loyalzoo

Thanks for your feedback Pete!
If you try to create a new customer profile using a phone number or email address already in the DB, we prevent the duplicate already. It is when details used are different that it is difficult for us to detect duplicates.
We will keep testing ways to prevent duplicate profiles, and your continuous feedback is appreciated :-)

Courtney
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

The program is easy to use, but glitchy

Reviewed on 2018/07/10

Pros

It Is easy to use, when it is working. It is easy to set up the discounts Nice that people get notifications of points when they purchase

Cons

Does not push out reward info to customers. It is frequently not working. I can't fix when points are given incorrectly.

Response from Loyalzoo

Hey Courtney, thank you for your feedback. We will be releasing a more intuitive communication shortly, so when a customer has a reward to be redeemed they will be notified.

In terms of editing a customers points balance, that functionality has now been released and is available in the "customers" tab in your admin dashboard. If you need any assistance or have any other feedback please feel free to reach out by emailing us at [email protected]

Amy
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Works as advertised for payments

Reviewed on 2019/06/30

it has made keeping our client payment information safe, secure and easy to use.
When dealing with...

it has made keeping our client payment information safe, secure and easy to use.
When dealing with customer support, if they do not know an answer they can be a bit snarky and unhelpful. It would be better to say they don't have an answer.

Pros

holds card numbers
easy to find client
able to search the notes line (which we use for client number)
fast
works great with the clover machine and on the computer

Cons

if 50 cent auth happens on a different day then the first transaction it can be confusing for reconciling accounting .
cannot give partial refunds with the card on file.. only way is to look up the clients last payment and refund the whole bill and then charge the correct amount again.... or get the number from the client and do a separate transaction.

Response from Loyalzoo

Hi Amy, thanks so much for leaving a review. Unfortunately because of the limitations with Clover the 50c auth charge has been implemented in the only way we can for now. They have communicated that they will hopefully be providing better alternatives to this in the near future.

I'm sorry to hear that you didn't get the answers you were looking for with our customer support team, I know that sometimes we get questions about Clover POS itself and unfortunately we do have to simply refer you back to the Clover team if it extends further than our expertise.

Glad to hear you are enjoying the fast service. If you have any direct feedback you can always drop it directly to [email protected] as we are always looking at ways to improve.

Ariel
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loyal Zoo Review by Filistix

Reviewed on 2021/03/19

Loyal Zoo has been so great during the last couple of months for us. Our customers are starting to...

Loyal Zoo has been so great during the last couple of months for us. Our customers are starting to get familiar with it and hopefully they will all have their names on by the end of 2021.

Pros

What I like the most is how it integrated so smoothly with our Clover POS. It is very easy to use and our customers like that they can check their points whenever, wherever.

Cons

I have asked about this before ~ I was wondering why it doesn't have a personal card feature - the kind that you load and can use for your next transactions so customers need not have their bank cards every time they purchase from our restaurant. I think a great loyalty program app should have that.

Response from Loyalzoo

Hi Ariel,

Thank you for your kind feedback. Storing payment cards and using them to pay for a customer's order is available in a different product we offer on the Clover app market (More Tools). It's called Memberships & Recurring Payments. I'll get my colleague Annabelle to ring and email you with more information.

Thanks!

Jenny
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Loyalzoo review

Reviewed on 2019/06/26

Pros

Opportinity to create loyal customer base

Cons

Extremely slow to load on my eposnow till to the point that we now write points in book and add at end of day as can't afford the embarrassment of waiting for the page to load

Response from Loyalzoo

Hi Jenny, we have just released a significant speed improvement to the eposnow loading page. Can you please confirm if it's still slow by emailing us at [email protected]

Joyci
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Loyalzoo is wonderful! Our customers love this loyalty program and so do we!

Reviewed on 2018/01/17

Pros

We really enjoy Loyalzoo! It's very easy to use and our customers love it as well! They really enjoy the different types of promotions we are able to show and love that they get free stuff!

Cons

The only problem we have is that it only allows up to three promotions/point stamps at a time. We would prefer to be able to make up to 5 at least!

Response from Loyalzoo

Thanks for the feedback!
We have an upgrade available that allows up to 10 rewards, and more marketing options. Let us know if you'd like more info :-)

Michelle
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use and works

Reviewed on 2023/01/06

Our customers like having a loyalty scheme and it does drive repeat sales

Our customers like having a loyalty scheme and it does drive repeat sales

Pros

The loyalzoo app is easily integrated with our POS and website. Setting up rewards, marketing, etc is easily managed. Customer service is excellent with quick responses and follow up emails.

Cons

Our old system recognised customers by their payment card which they liked as it made it automatic - no checking in needed. This was a really good feature and is missed now we’re using loyalzoo. I would also like to be able to choose more than 10 rewards to make sure we have something for all level of spenders plus room for seasonal rewards.

Clif
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Valuable business tool

Reviewed on 2018/01/17

Pros

Integrates partially with Eposnow and comes with mobile app. Push / text messages are useful addition

Cons

Would like full integration that automatically adds and deducts points. Takes a lot of effort to manually add them

Response from Loyalzoo

Thanks for your feedback Clif!
We have implemented automatic attribution of points, but we're waiting for a fix on the Epos Now API to enable it, hopefully soon :-)

Matthew
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Loyal Zoo is great

Reviewed on 2022/06/11

Need an offline mode that once internet is reset and online, it uploads

Need an offline mode that once internet is reset and online, it uploads

Pros

Low bandwidth usage, able to use easily

Cons

Can't use it offline or when internet fails

Karen
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Super easy to use and easy to start the app

Reviewed on 2018/01/22

Pros

Super easy to explain to the customers and ease of use. Some of the other apps out there have too much information, but Loyalzoo is straight to the point.

Cons

The app does seem to lag about 20 seconds to show up on our screen when a customer checks in and some customers don't like it that they have to download an app.

Response from Loyalzoo

Hey Karen,

Thank you so much for your great review. We totally understand that some customers don't like downloading an app. We have a feature where you can simply sign the customer up with email or phone number and then they receive their points balance in SMS or email. That way they don't have to download the app :)

Please contact [email protected] if you need assistance in using this feature.

Casey
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for Customer based organizations

Reviewed on 2022/03/09

Pros

Customer repeats, easy to operate, great way to offer loyal customer incentives

Cons

In the beginning it was slow to pull up customer information, the bug was fixed and it's much faster now.