WebRezPro Reviews

Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

The reports are the most powerful feature.

It is one of the least user-friendly software I have ever used. All the functionalities are difficult to find within the platform.

This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need.

It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet.

I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!

The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.

The ease of use. Anyone can use this software

There are some features that I would like to see added but nothing major

e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times.
But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.

Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly.
Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app.
loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented.
Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out.
adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around.
I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

it does what is is supposed to do - (for the programmers of this questionnaire: it is a bit frustrating to force people to enter more text here. I said all I had to say with the one sentence above). thanks

getting more and more cluttered with the new platform version that is just released

It is very nice that the software works with our website for online booking. They also have great customer service.

When entering groups, some of the info you need to enter is redundant. Also, some of the info does not transfer to the individual reservations once names are entered. It would be nice to "copy" some of the group info like you can on regular reservations. Maybe there is a way to do it and I am just not aware of it.

It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes.

Service is excellent.

It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.

Every aspect of hotel business is covered and constantly updated.
Super tech team which is very knowledgeable.

Could be easier on setting up folios. Since I am doing this not very often I always struggle a little bit in regards of names, individual invoices and rooms.

Love that developers are constantly improving the software and are flexible, willing to listen to feedback and open to developing new interfaces. It's also nice to deal with a company who cares about their clients and wants feedback.

Nothing specific comes to mind. There are glitches here and there but support is responsive. I do wish that the group reporting was a bit more evolved.

Ease of use when training new staff. Great for manipulating hotel reservations. Excellent customer service.

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

Easy to set up & fantastic support when you need it!

We have not really encountered any issues that the support could not help us through!

Customer service especially on the Tech side. Quick and easy fixes if and when needed. Super fast reply times via email or calls. Thank you!

Sometimes there are email glitches, but are fixed quick.

We needed a solution that was reasonably priced and could be implemented quickly, and that would offer a range of interfaces typically required by a full service hotel. Training system is pretty good and support has been excellent.

The user interface is not as fancy and user friendly as other PM systems, but they are also much more expensive. The reporting capabilities could be improved, especially the ability to customize reports.

Functionality and ease of use. Interface with engines is seemless

Inability to create % discount codes to streamline F&F packages

I really appreciate the support I received while setting up my Property Management System and their continued support.

I feel doing a group booking could be simpler. I only have 10 rooms and often book them all to one group.

its stable, almost bug free. The functionality it does have, works well.

experienced support desk .
two availability calendars
some complex functionality needed - including multi room res
group block functionality cumbersome
lack of interface /ability to view transitions to/from direct connects. Items fail - and its impossible to know what transaction failed.
better reporting

I love that I can get a booking anytime and I don't have to do anything!

Being a property manager, I have certain requirements and if I need to fall back on something, I have no manual.