Tremendous software, phenomenal value, incredible customer support
SalesSeek is a disruptor in the realm of CRMs.
Features include: CRM, Sales Funnel Management, Automated Email campaigns, Social Listening, Website tracking, Reporting, Forecasts, (assigning) Tasks amongst team members, email address lead capture, and more.
Their UX is one-of-a-kind, and having spent weeks reviewing many vendors, SalesSeek outdoes many of the bigger players; both in terms of simplicity, automation triggers and comprehensiveness.
The SalesSeek customer service is without-a-doubt some of the best customer service I have ever experienced. They pride themselves on it, and do so with good reason.
Rate at which updates are being released is insane.
Once you get used to the new software - as with any - you're up and running in no time.
Current integrations aren't as diverse as the likes of SalesForce (to be expected), but the current integrations are more than sufficient - plus new integrations are frequently added.
Great alternative to Hubspot
The core CRM may cost more than the free HubSpot, but as soon as you start using HubSpot properly, it becomes eye-wateringly expensive. SalesSeek is a capable (albeit slightly overdesigned) alternative that is far better value.
Good, well thought through features.
The price and LinkedIn functionality has persuaded us to move over from HubSpot.
In addition to the perfectly competent set of features for adding organisations, clients and deals, there are some nice features that set SalesSeek apart from the myriad of CRM out there: particularly like the LinkedIn Enrichment which quickly adds new leads from LinkedIn.
The sales funnel is nice.
Also like the capability to separate deal revenue by services and product.
The UI is a bit... not right. Nothing badly wrong, but just not as slick as HubSpot. It gives the impression of a junior graphic designer being let loose on what should be a practical business tool.
Also something not quite right with the search capabilities in list view for orgs and individuals.
Its just that it does not quite feel like a serious business tool.
Still, this is a bit nit picking and some people do seem to think its pretty. I am sure it will evolve and nothing to stop your using it.
Neither good nor bad
It's a basic CRM/Database with limited reporting and tracking of staff activities. We still have to use Google docs a lot to get what we needed conpleted
Sales seek puts all of our information about customer records into one Manea gable place. Meaning a number of us can work on deals at the same time.
Far too many workarounds to get automation actually working within the system. It is not very user friendly and the search functionality is extremely clunky and poor.
Crashes and goes slow a lot
Value for money
Salesseek is certainly value for money. They have a proactive approach to making company-specific alterations and the customer service is quick and personal. In places the system can be rigid (especially regarding search parameters) and sometimes over-simplistic but the system does what we require it to do.
It is value for money and the funnel display is good/simple to use.
The rigid search parameters - things like spaces and plus signs instead of ampersands means people using our system often miss existing entries and create duplicates. The grouping is sometimes a bit clunky and messy. The web analytics that show where people are viewing the site from are essentially irrelevant because they just show service provider not actual companies.
Finally something I enjoy using
SalesSeek provides a great alternative for the young growing businesses out there. It's not clunky like many alternatives, it's intuitive, easy to use, and pleasant to look at! This is really helping us manage our contact database that is growing everyday. Before we were overwhelmed with spreadsheets and people's contact details scattered. Now we can be smart about managing contacts and also how we interact with them through the various marketing functionality.
Visualisations and the intuitiveness of the UX/UI
Deleting large amounts of contacts sometimes takes a little while to process however this is not something we do that often.
Incredibly easy to use and responsive support
SalesSeek has been an excellent tool from a Sales and Marketing perspective. It allows both teams to work in sync and gives an excellent overview into the running of the business.
You cannot fault the staff, who are always on hand to help and are extremely efficient at getting your problem solved.
Very easy to use interface that is very pleasing on the eye.
Overall, I would definitely recommend this to businesses of all sizes who want to maximise their sales and marketing efforts.
Easy to use
Staff are very helpful and efficient
It is CRM but not as you know it!!
Too early to tell but having visual representation of my sales pipeline is key for us a growing organisation
SalesSeek is so easy to set up and install. I like the look and feel and the integration with Office 365 means that I can add an email address and my records are updated in SalesSeek. We have also set up an automatic feed for our inbound leads from web site, telephone leads, Facebook, twitter etc and they get an email from me as soon as they fill out a form on our web site. We have looked at using CRM's in the past but never found one that was simple to use but powerful - We have now and their support team are always on hand with help and advice. We would recommend SalesSeek for anyone needing powerful CRM with great integrations.
Having installed the free version and evaluated we went straight for the Growing edition and today have found nothing that we do not like!
It Made Our Sales Process Smooth
An outstanding CRM system with excellent customer support!
So far SalesSeek has given us a great visual of all our deals and their progress, whilst providing a fantastic platform to hold all of our customer details.
The visual aid of SalesSeek allows us to see all of our deals in one place, with an indication of their value and how far they have progressed.
The customer support has been excellent in assisting with aspects of the tool we needed some guidance with
Nothing as of yet that the customer support team have not been able to correct for us, only small resolvable issues
Easy integration with our platform
I'm very pleased with this tool, and I use it every day for work.
SalesSeek allows me and my company to keep track of the SalesTeam. The easy integration with our platform makes our life so much easier.
It can be challenging for new starters, but once they get through and with some patience, they can master it easily.
Some of the best software customer service I've ever seen.
Solid CRM with a plethora of features and integrations to help me automate my work. Incredible customer service that always gets back to me quickly and thoroughly, ensuring all questions I have are followed up on.
The web interface sometimes has issues. This is continually improved. I sometimes would like more powerful search tools and email integration as well, but am still refining my workflow.
Ease of use
SalesSeek is relatively easy to use but if you get stuck the support team are there to assist. The dashboard gives an overview of leads and deals at a glance, contacts and individuals are easy to find with the Search Feature. Leads can easily be identified with a referal system.
Solid operation for a Sales CRM
I have been using Sales Seek since joining GetMyFirstJob in December. Coming from a Salesforce background I found I very easy to adapt to and it translates easily from SFDC.
I liked the simplicity and visual representation of deals in my pipeline however there may well need to be some prioritisation of who has the authority to do what to their colleagues deals. This wasn't an issue for me but in a larger organisation it would represent a can of worms for line managers to deal with in their teams
Overall - It's a solid platform with good autonomous marketing ability
SImplicity, marketing, visual pipeline management
Lack of controls on who can do what to records and deals
Great experience with Salesseek
Good experience, with great customer service. For the most part, intuitive. Certainly built by users of other CRMs who created a wish list of what they really wanted in a CRM and then built it!
Nothing so far (it's a bit slow, but I'm sure that will be dealt with)
I did take a fair few weeks to get used to it, but the more I use it the more I love it.
Customer Support is out of this world. So helpful. I work in Customer Success with particular focus on our group customers and SalesSeek is fantastic for this. It allows me to group and access them so easily and gives me constant link to all important persons.
It could maybe tone down the bright colours a little bit - also if we could pick 1 main contact per record (so that they know who to refer to when we are sending out a campaign)
Great Visual CRM, simple but powerful
My staff find it easy and intuitive rather than overbearing and complex. Absolutely love the visual nature of SalesSeek and especially the "Deal" section. It can deal with a large number and still seem manageable compared to long lists.
The Support from SalesSeek is second to none, any issue or assistance required is acted upon and dealt with very quickly.
Cool but not full
Even when I think is a pretty powerful tool, I think it has a great weak point: It doesn't have a feature or tool or plug-in for Project Managing. I think that's something that would make the software a 100/100.
Holds all my contacts organised and at hand.
Information can be easily overlapped and there is no easy way of amending it.
Easy to use and great support!
Easy to navigate and great to keep all your contacts organised. The support team are also great at responding to any questions or queries quickly.
As a new user I haven't used SalesSeek a whole lot and so far have no complaints. At times it can be a bit slow when updating records but this is nothing major.
Brilliant Product, Fantastic Visualisation
Love the ability to flick between funnel perspectives. Makes understanding my sales funnel easier than any other product I have ever used. Swapped from excel to SalesSeek with my previous company made 1000% percent difference in sales.
Building a picture of who sits where in my sales process and properly understanding who I need to focus on at what time. Love how the marketing ties into the product.
Nice CRM for start ups
Quick and easy to start using, great integration with Direct Marketing tactics and Xero integration is a bonus. SaleSeek proactively monitor support desk and bugs are fixed sometimes within hours. Product is clearly going to improve over time so it's good to get in early and help them build something which will work with our business.
As input in previous comments
Doesn't include API links with Social Media and email to keep up to date with what sales contacts are doing.
BEST SALES Support I've ever used
Likelihood to recommend: 8.0/10
It meets our current needs in many ways.
We basically use Salesseek as a CRM database for our outbound B2B marketing. For this we use a lot of custom fields, custom filters and custom groups to allow us to target leads accurately and efficiently. Salesseek is pretty powerful for this and is easy to set up. However, we often suffer from performance issues (these tend to get solved) that customer service is reasonably quick to respond to but cannot really fix. The product has also been fairly limited in certain functionality (particularly mailshots for us) though this has now improved as well.