Praxedo Reviews

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43 Reviews

- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use and ever more available teams
Reviewed on 2019/06/19
Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for...
Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.
Pros
+ a multi-device plateforme
+ setting up very simplified
+ using the different services that are always available
+ a highly customizable system to be closest to the reality on the ground
Cons
The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Praxedo for the WIN!
Reviewed on 2024/09/06
All around a win!!!! Quick ROI. Pleasant and great experience all around!
All around a win!!!! Quick ROI. Pleasant and great experience all around!
Pros
The functionality, the support from the team at Praxedo when needed, the seamless process of invoicing and sending detailed reports with photos etc. to the clients
Cons
There is not much to dislike. All around a great product and when you need help their team is there for you
Alternatives Considered
Field Service ManagementReasons for Choosing Praxedo
Integration with ERP. Customizable and adaptable to our needsSwitched From
ProgressionLIVEReasons for Switching to Praxedo
The integration With Business central to maintain a source of truth- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use, to change/add individiual features
Reviewed on 2018/03/28
Pros
Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.
Cons
Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Use Praxedo for Dispatch to Save time and money - They have a fantastic team!
Reviewed on 2024/10/23
The people that work for Praxedo are really great to work with, our implementation was great and...
The people that work for Praxedo are really great to work with, our implementation was great and they delivered everything promised.
Pros
The implementation team took the time to learn our business and ensure we were able to maintain compliance with our vendors.
Cons
Templates are sort of hard to create, however the Praxedo team assisted us with the task so it was not really an issue.

- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible Power
Reviewed on 2018/03/15
Modern planification and report tool.
Increased treatment capacity
Modern planification and report tool.
Increased treatment capacity
Pros
Instantaneous acces of interventions reports.
Natives notifications on technician PDA's.
Easy optimization of the planning due to pre-planning and cartography.
Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.
Self made personalized reports.
Personalized supply support and global activity reports.
Cons
Non-attendance of :
reccurence billing,
automatic advanced statistics
personalisation of scripts based on the customer

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Praxedo allows us to optimize our interventions and communicate in real time with our customers
Reviewed on 2018/04/18
Pros
Its efficiency and ease of use, whatever the user profile (technicians, managers, customers), the first use is fast and intuitive. The other very important point for us is the gain in time that has allowed us to improve our profitability.
Cons
The multitude of possibilities and configuration can seem unpleasing at first. But after a little practice, we appreciate it.

- Industry: Gambling & Casinos
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Praxedo to increase our activity
Reviewed on 2019/11/27
Praxedo is used as an interface between technical coordination and our on-site technicians to plan...
Praxedo is used as an interface between technical coordination and our on-site technicians to plan interventions at our customers.
The information collected also serves as an accounting point of view to invoice our customers as quickly and accurately as possible, and to track the activity of our technicians.
Pros
We chose this software for its ability to evolve.
Our business is evolving and Praxedo can be configured in a simple way and can be easily complexified according to our needs.
Cons
The phone app is very convenient but perhaps too basic. It may be missing another interface, which forces us to use the web interface for some functions. (so the web interface remains accessible anyway).

- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Digital transformation : the contribution of Praxedo
Reviewed on 2020/07/07
The automatic sending informations and reporting has reduced the number of incoming calls and...
The automatic sending informations and reporting has reduced the number of incoming calls and emails. We save time.
Pros
The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization.
No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo.
And at last, but not least, so easy to plan several technicians with the smart scheduler and the map
Cons
The use of the article is quiet hard when the database is large.

- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customers, technicians and managers love it.
Reviewed on 2018/07/19
Pros
Praxedo's team advised us well on the first implementation. Then most of the customization job can be done by our own means. Once properly configured, it is versatile, powerful and easy to use.
It helps our operations flowing better, getting done faster, and we got great feedback from our customers.
Interesting billing model, you pay mobile licenses only.
Cons
The desk portal can be laggy and will freeze occasionnally.
Implementing new functionnalities seems to take a good while.
The billing process would be clearer if based on invoices with a clear recap of what you've been using.

- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
HomeServe's contractors use Praxedo to manage claims in our customers' home
Reviewed on 2018/03/29
Pros
Praxedo is flexible and reliable.
It is easy to implement. It was quickly adopted by our 3000 contractors.
It allows us to follow the claims we assigned to our network. We get in real time the job sheets signed by our customers and provide us data regarding the job duration.
Praxedo helps us to be more efficient.
Cons
Even if we already customized Praxedo to our specific needs, we would like to have customizations more easily.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
The product perfectly suits to my business.
Reviewed on 2018/03/08
Pros
What I like the most about Praxedo is the customisation. My associate and I need to keep informations from our clients, and our employees. Praxedo helps us saving these informations at one central point. We can customize our interventions report, and we actualy do it every week to fit our needs. It started with few pictures that employees were taking on working sites, and now we do our estimates with it, we do after sales service.
If you use Praxedo well, you can save a lot of time and energy. Searching informations by Clients, Site or Technician is so easy. Now I have an eye on everything from home and I can answer very specific questions from my customers while I speak to them Live.
Moreover, the Praxedo's technician bounded to our company is very very available and helpful. Anytime of the day I have a question, he'll answer and from the type of message I want, text, e-mail, call...that's a very big plus.
Cons
As much as I like how garnished is the program, I had hard team learning how to use it. Maybe it's because I was working with a different type of program. I can surely say that I'm enough aquinted to use it in a productive way, but I got to admit that I got some stuff to learn from still. I guess it would be easier to use if it wasn't that complex, but then again, I wouldn't be interested in the product...
There's also a link between my accountant program and Praxedo that is very useful, it adds clients from my accountant program to Praxedo and then, after an intervention, the bill is produced. All of this is made automaticaly, but it's working as fluidly as the rest of the program. It's a new feature so I guess it'll be fixed in a near future.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Efficient and Reliable
Reviewed on 2019/12/12
Working in a profession (retail services) which is not a typical praxedo client profession, such as...
Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems.
Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use.
Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly.
Pros
- Pay per field service account
- No further Computer Software needed
- Compatible with every Android or IOS Device
- Straight and helpfull support
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Cons
- there is a bit more work neccesary in improving the map module and making it more intuitive.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent cloud field management software
Reviewed on 2018/09/05
Praxedo has many functionnalities and I really suggest to get learnings before use it. After, it's...
Praxedo has many functionnalities and I really suggest to get learnings before use it. After, it's really simple to work with Praxedo software and the support team is reactive. Also, Praxedo is constantly improving with users' demands.
Pros
Praxedo is a very complete software to manage intervention. It is fully adaptable to your activity and your existing process.
Cons
For me it's only the design of the website.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very nice experience with a team always available and listening. Good job
Reviewed on 2018/05/04
Quick return on investment. Very easy to use it. Appreciated by the technicians. Correct cost....
Quick return on investment. Very easy to use it. Appreciated by the technicians. Correct cost. Setup possible to do everything ourselves.
Pros
Easy to use, setting and getting started. Personalized setting, intuitive for the technician. I really recommend this tool. Very fast return on investment.
Cons
Nothing to report on this tool.
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Over the years, Praxedo has proven to be a robust and scaleable field service solution.
Reviewed on 2018/03/01
Pros
Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface). Praxedo has been able to help support our significant growth.
Cons
I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very productive software at low cost.
Reviewed on 2019/02/26
We solve the growth problem of our daily operation management, we had no solution for this, we was...
We solve the growth problem of our daily operation management, we had no solution for this, we was using Google Agenda to manage our tech and ou schedule and it was far far from what we have now. Everything is easy now and we never forget to bill a job. We've gone 100% paperless with this application.
Pros
We really like the versatility of the solution, it gives us the chance to manage all our team rapidly and very effectively.
Work very well and the support is very responsive,
Ee got a lot of help from them when it was time to integrate the software to our daily production.
Cons
For the manager, there is no mobile application to add or organize the daily schedule, so we have to use it from the mobile browser and the solution are not very adapted for it. But this is really the only one problem we found at this software. Everything else are very good.

- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We use Praxedo for our on field data collection.
Reviewed on 2018/04/07
We gather data from our customers and track maintenance costs.
We gather data from our customers and track maintenance costs.
Pros
Praxedo can be use on multiple mobile OSs and works offline. The API system is very usefull to both prefill some data and pull back the collected data for analysis.
Cons
It is sometime complicated to gather high volumes of data but this is a marginal use case. Pictures sometime are to heavy to be managed correctly.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Praxedo in a small company for onsite-service and inspections
Reviewed on 2018/09/26
praxedo helped us to structure our process we do our work onsite at the customer locations very...
praxedo helped us to structure our process we do our work onsite at the customer locations very well.
Either we do easy forms and just catch some informations like signature and some checkboxes if we do onsite services or in case we do bigger inspections taking around 50-100 pictures and a lot of structure informations in specified forms.
We use the praxedo data to fill our data warehouse to creat nice reports for our controling and for our customers.
Pros
+ cross plattform ( android, ios, windows)
+ best form builder we found on all our tests - we can nearly every customization on our own
+ very stable. We have alreday over 10.000 tasks/tickets completed and only a handful of sync problems
+ we use the api to create tickets and catch all the data in our data warehouse
Cons
- user interface / gui ( app and browser) could be a little better and more flexible
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy and efficient
Reviewed on 2019/07/02
It has been almost two years that I use Praxedo and it keeps evolving, it is really a fast moving...
It has been almost two years that I use Praxedo and it keeps evolving, it is really a fast moving solution I wouldn't like to work without!
Pros
The software unables me to easily progam interventions for my technicians and report what they did.
Cons
I regret we can't put into order all categories of personnalized column in the reports view.
- Industry: Industrial Automation
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
easy to set up and use
Reviewed on 2019/06/19
with this the technicians do easely their job and reporting. a real time follow up bij the...
with this the technicians do easely their job and reporting. a real time follow up bij the supervisors. and this with contracts with a time to repair within 2hrs this is very usefull.
our flow from field to client and facturations is now very quick. so more customer satisfaction and less frustration.
Pros
easy to set up
freedom to maket your own forms etc
easy to use
also easy to the technicians in the field to make there reporting.
offline available for the technicians.
Cons
there are no cons that at this moment that we are seeing.

- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Welcome Reliable Dispatch Tool.
Reviewed on 2018/09/17
Pros
It is very adaptable with options for customization that we can add if our needs should grow.
We have received great technical support and help starting up from the Montreal team.
Cons
When creating a new work order for an existing rural customer , we cannot open or view there location map without the saved dropped pin being re-geolocated to a wrong location.
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Field service software definitely approved by our field technicians
Reviewed on 2019/07/25
With Praxedo we have moved from a paper based company to a full digitalized field service org with...
With Praxedo we have moved from a paper based company to a full digitalized field service org with shorter lead time and better service quality to our customer.
Pros
+++ Easy to use on the field
+++ Easy to set up and maintain (form builder, user administration, new functionnalities every 6 months, etc)
+++ Real offline mode
+++ Support quality and reactivity
Cons
No cons at this time. Some features could still be improved, but we know Praxedo teams are working on it.

- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Help me a Lot for all my project
Reviewed on 2018/02/27
Pros
Web base, easy of use, information live from all my technician. Planification easy and you can see the load of all your technician and switch job easaly
Cons
Possibility to change the hours entered by the technician in automatic entry mode.
But it work Well by manuel entry.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Praxedo : a revolution for our work
Reviewed on 2018/03/24
Pros
In our project management and our interventions, Praxedo made a revolution ! End of the papers, end of the pictures sent by mail... From now, everything is centralized and available for everybody. Our customers are pretty happy of personalized reporting and our back office is saving time for the follow-up. Our technicians are happy to be valorized thank to their highest value feed back.
More, the Praxedo team is always avalaible for the problem solving and the developpement of new functions.
Cons
This software has no major issues. The only problem could be that Praxedo has no office in Belgium... But Paris not very far from Bruxelles.
- Industry: Package/Freight Delivery
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customizable solution, easy to use. Excellent customer service.
Reviewed on 2018/08/17
The cool thing is that my customers can make their delivery requests themselves in the Praxedo...
The cool thing is that my customers can make their delivery requests themselves in the Praxedo portal. It helps me save time and money and makes my customers happy :)
Pros
Praxedo a truly adaptable. The Praxedo team paid a great deal of attention to my project. They configured the solution to my business and processes by simply adjusting a few settings.
Praxedo support is great, responsive and caring, it is very much appreciated!
Cons
Praxedo meets all my requirements so I have nothing to say here.