EZRentOut Reviews

This software makes is easy to implement our new rental program and is quite user friendly.

There are some learning curves with the software and some placement/editing options that seem to be counter-intuitive.

Ease of tracking our assets. This is literally all I like about this software.

I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.

EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.

I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.

So turnkey! We could have hosted our rental program on our own using excel or something similar but ez rent out saves us time and in turn, money.

We really don't have any cons to report at this time.

Overall it's great software. Very easy to get around & easy to learn as well. You can sort the rentals out a variety of ways. As of just recently, it allows you to issue refunds, through your credit card company. The Customer Service Team is always available & open to new ideas.

From time to time there are glitches.
There are a few things I wish the software would do. Am planning to contact EzRentOut to offer some suggestions .

Love the idea that you have lots of flexibility and customisation for the webstore and that you can easily separate items per item that you have for rent

Could be a bit easier to find the settings you seem to often struggle to find the proper settings tab.

Easy to navigate and use. We used it for an online business and have been successful.

Not much flexibility on structure. We need more wiggle room for certain things.

I like the ease of use. The site itself is neat and organized so it makes it easy to learn how to use.

Sometimes there are unnecessary categories, but you slowly learn what ones to fill out.

It's fast and easy to use for our customers and staff!

I would like to see a POS function along with the current interface.

Works well, great support, highly customizable.

High learning curve for shop staff and customers. Most of this is related to the particular way my industry rents equipment, our rentals are typically open ended, and this isn't easy to do in EZRent currently.

Not many equipment rental softwares can cater to construction equipment rental industry. But this one nailed it in terms of operation processes and pricing methods. This software certainly helps to improve a company's processes by leaps. Not only the software, the support was the best we've experienced so far. Although we are located much further away from the United States and some requirements may be different, they're always willing to listen and help us. Can't wait to make use of all the features available in this software.

We know there is no one best solution for everyone because every business is different. The software is very good, and their team is constantly working on better features, which is what we really appreciate. We thought the bundle feature could be more robust in terms of its flexibility to swap items within a bundle. This would definitely be more helpful for us. It would also be good if we can have more control over the customization of the printout templates in terms of the placement of different fields and line items.

Its easy to use and to set up, and any issues are taken care of in a timely manner.

It seems that some things updates are rushed and not fully tested which leads to many calls or emails to tech support.

This software is easy to use, and has features which are very useful. Daily use of this system is very functional. Customer support has always been very helpful.

The help screens and are robust, but some of the instructions refer to verbiage which has changed, so finding exactly what you need is sometimes trick. Customer support is very helpful, however their response time via email varies from a few hour to 24hrs.

Inventory management, serial number tracking, swapping tools to different rental locations

The app needs to work, the app sucks. This would have a solid 5 stars if the app didn’t suck, I use my phone for everything else but this because it doesn’t work well

Billing /schedule a rent. I also enjoy the problem solving aspect, any time I reached the support team

At the beginning is hard to use, but you get used to it quickly

Very easy to manage and rent out equipment to our customers. The process is very simple with a simple few clicks to rent out, charge a payment, or return a rental

integration with our system took a little work but nothing too serious

The inventory management, accounting, customer portal, and product website are excellent. EZ to use, customize, and the customer service is great.

Haven't found anything I don't like. Any changes I've requested, the product team quickly makes adjustments.

I like how easy and simple this program is to use.

I've only had it where twice now the program has not allowed me to attach a piece of equipment to a rental order. It was frustrating as I had a customer waiting on me to complete the order and it wouldn't cooperate so I had to restart my computer and reboot the program.

Navigating the menus and finding assets is a breeze.

Wish that there was a some sort of mobile app for when i'm not at my desk.

First it's Cloud based. We started out using another rental software that was way to complexed for our newly formed rental business. Soon found out we were only using about 10% of its features. We paid $950 for onboarding ($O with EZRentOut) The monthly fee is about 1/2 of the other. But most of all we can access the system from multiple devices, no so with the other company.

No way to set up weekend rates. No way to just print orders directly to the printer without first creating a PDF File then printing it.

EZRentOut lives up to it's name. It is easy to use and all the functions and selections make sense to the tech savvy and the not so tech savvy user. The mobile app is great.
Speed is better then normal for online software. Set-up is straight forward and flexible. There are plenty of options for customization. Integration with Xero accounting system is a big positive for us.

The charge out rate structure is different to what were we using, ie weeks/days rather than weeks/part weeks, but we just altered our system to match, not a major.