This is absolutely the best app for POS out there. The functions and the customization make it really easy for anyone. Customers love the fact that we are using the iPad and using Ambur Restaurant POS. It's such a conversation starter and people talk about it. It its also a cheap way to advertise. You do save a lot of money by using iPad versus the traditional POS machine. Less energy, no fees for updates, and extra fees for support.
Training someone using Ambur is very simple, which in turn saves time and money. There are no hidden fees. You pay one time and the updates are free. This is the only company that I know of that actually listens to the user end. If an update is needed, they will fix it. A great feature is that they use Dropbox to back up your information. Customer service is very important to me and they are very helpful and kind. Any business always wants to find ways to save money and time. This is the best solution for me and I'm sure many users feel the same way.
My restaurant has used Ambur for approximately a year and a half now. Our customers are both surprised and impressed that we use iPads for our POS system. I personally love the flexibility of changing prices and menu items with great ease. However, it was a lot of work in the beginning creating our menu from scratch. In order to use this system and build your menu, the restaurant owner will probably need some experience with computers. Someone with only little computer knowledge might find themselves very frustrated initially. On a positive note, once you successfully build your menu, you will know the system ins and outs very well.
Prior to Ambur we were using handwritten paper receipts. This system leads to a lot of errors due to confusing orders or incorrectly written orders. We would have at least 2-3 errors daily due to human error. Once we began using Ambur, I noticed that our errors were almost completely eradicated. This alone makes Ambur worth the money you spend for the system. The money we save in human errors will eventually pay for the cost of Ambur.
It really didn't take long for our employees to figure out the system. Training is really pretty easy with the younger, more tech-savvy generation. Most employees learn with about 10 or 15 minutes of training. Once you train a couple of employees they are normally able to train the rest of your employees for you (probably better than you trained them).
The only negatives I have are the following: 1) You can not run totals for a customer for a set date. If you want to run a customer report for the month of September 2013, the report will give you the total for those customers for everything saved on the iPad. In other words, if you want the totals for a certain period of time, you will need to delete all data outside of the dates you want. This is actually a big negative if you are wanting to run a customer loyalty program. 2) Ambur is great with your wifi. Customers can even download Ambur and place their own order within your wifi. However, I want to give customers the option of ordering from their own home. The only way is to seek out another company to build another app for online orders. I hope to see Ambur come up with an app that allows customers to order from their mobile device from anywhere that would connect to my system outside of my wifi.
Overall Ambur is great and beats any other POS system out there. After using this system for a year and a half, I only have two negatives; that's pretty impressive. Ambur is always updating, and I expect that they will eventually send out a patch to fix the negatives I've come up with.
Better before the buyout
We have used this in a pub setting for 4 years. The pricing structure changed along with the owners about a year ago. It went downhill after that.
Robust reporting with historical data. Very customizable.
Their customer service is awful. Really awful. Don't expect any phone help and the online support doesn't fully read what you write. Overall a total time suck and very frustrating when your sitting with customers and a down POS system:
We are a fast-paced Pakistani restaurant located in Williamsville, NY and have been using Ambur since early 2010. We were one of the first testing sites for Ambur and we really glad we took the time to try Ambur. We had been using a Micros terminal before and were glad to make the switch.
Using Ambur is much simpler, especially since most of our waitstaff already own iPhones, which helped us to further reduce our hardware costs. We were surprised to learn that Ambur not only has all the features found in traditional point of sale systems but also allows us to do much more because of the great and flexible wireless functionality.
Overall, we are very happy with Ambur and would recommend it to any restaurant owner looking for an all-in-one solution for managing their restaurant.
Likelihood to recommend: 8.0/10
Ambur Support Stinks
A more than adequate software program for running a restaurant. Simple to use and update. Does virtually everything you need it for.
Customer support is horrendous. Been working on a bug fix for six months. Call nearly every week. Never speak to the same person twice. Newest person has no idea who we are or why we are calling. Promise immediate follow up with NEVER happens.
Ditched Ambur Once it was Sold
Overall I can't recommend that other restaurants use Ambur.
We used to really like Ambur POS a lot. It was the first tablet-based POS we ever used at our restaurant.
Unfortunately, the owners of this platform sold to some larger outfit and, ever since then, the software was very buggy and unstable.
There is no customer support
This is a mom and pop platform. Support is worse than that. Design and usee of system is there, but this company doesn't understand the urgency needed for support. If you do not have a back up POS platform, you will encounter times where you are down for hours to days of not being able to use this system and maybe without getting a response from customer service for 72 hours or more.
Good idea, design is good and easy to use for the most part. As long as you are only using one Ipad it works well most of the time.
Whenever it doesn't work...there is literally zero customer support, even for mission critical events. Sales data is NOT reliable. Very easy to duplicate credit card charges (the system sometimes duplicates them in error) and double charge all customers for a particular day. System cannot function or accurately capture data if more than one Ipad is being used. Email support can take up to 3 days to respond to any inquiry. No live support.
Nightmare from Day 1
After a lot of research, we chose Ambur for the price, and our familiarity with iPads. Ambur is owned by Shopkeep, which is another credit card processor, but they don't talk with each other. No phone support for Ambut, only email. Our 2nd day, the system froze while batching credit cards, so we restarted it. Same thing on our second day, a Saturday. On Monday, the calls started coming in, that we had double-charged 341 customers! We wasted many many hours explaining to irate customers that it was our POS' fault, lost a lot of business, wasted hours of time. Then Ambur blamed us for re-starting the frozen App. Then wasted more time handling chargebacks. Turns out Ambur needed a better router, but they didn't tell us. Now it works better, but the reporting is very weak. The credit card processor, Shopkeep is not well-integrated into the App, so multiple steps to find the info we are looking for. Also, lots of keystrokes to modify orders.
Attractive layout of menu items.
Bad, weak reporting, difficult to get accurate sales data. Very slow customer support, some of them are good, some just blame the user for problems. Sales team is unavailable after software is downloaded.