Call Loop Reviews

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84 Reviews
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome SMS Marketing & Voice Broacasting Tool
Reviewed on 2016/07/15
I signed up to the free Call Loop SMS marketing trial a year ago I was so happy with the service I...
I signed up to the free Call Loop SMS marketing trial a year ago I was so happy with the service I stayed on. The suite of tools Call Loop provides is pretty insane. I have used alot of SMS platforms and I will say thier is the best around, from ease of use and functionality.
I have clients who use all different types of marketing tools and Call Loop seems to work with just about everything. They have a Zapier integration and it connects to a bajillion apps, so that's one of the main reasons I chose the service. It also works with marketing platforms Instapage, ClickFunnels, Lead Pages, Unbounce and a lot people are using those now.
I have never really had an issue with the service but I found whenever had a question support was top notch and answered me right away. I can even get the owner Chris on the phone and talk about campaign ideas if needed. That means a lot these days when people often treat you like a number.
Pros
They have really cool voice broadcast that even lets you transfer the sms to a live call by texting back a number. This is awesome for pay per call campaigns and event have a client how uses it for support requests.
You can also easily see your sms click data in Google Analytics and in reports generated by Call Loop.
You can also easily capture name and email via text to join. I use this when I am speaking on stage at marketing events to quickly grow my list. I just offer my slide deck and ask them to text in to receive it. It works like crazy sometimes I like 90% of the room to text in.
There are a lot of other popular features that they have but I have not used much myself. Especially SMS contests & sms coupons.
Cons
umm I can't think of any cons at the moment. Thier support and service is awesome. The product is never down. And best of all, they are adding new integrations and product up dates all the time. Thanks Chris for making such an awesome product.
Response from Call Loop
Hi Dustin,
Thanks for the review. I noticed you had customer support at 4 stars, but you mentioned that "Their support and service is awesome".
Do you think a 5 star would be a better choice?
Thanks for the review!
- Industry: Internet
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have been using this software myself and for clients since it was originally released.
Reviewed on 2018/04/05
Improvements in engagement from prospects and clients. An easy to use tool for lead generation.
...
Improvements in engagement from prospects and clients. An easy to use tool for lead generation.
When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS.
I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information.
I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.
Pros
Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups.
The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful for webinar attendance, sales, and other engagement. Our experience in asking for cell phones on registration can be as high as over 90%!
I also have several SMS optin series set up for speaking and off-site lead generation. The setup is easy, has multiple steps available to be responsive and collect multiple pieces of information.
The biggest pro... the cost is minimal! Clients resist yet another Saas. Paying as you use it credits that Call Loop offers makes it an easy choice to implement the tool. It's competitive with other SMS tools.
Cons
I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.
Response from Call Loop
Thanks Shawn!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
I use it, but I can't highly endorse it. It is not user friendly
Reviewed on 2020/07/16
It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to...
It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time.
Pros
It does gather cell phone #'s for me so I can communicate with people via text messaging.
Cons
It is not intuitive. I fight with the program EVERY time I use it. It pisses me off and as soon as I find an alternative funneling program, I will probably change.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A trusted company that does what it says and delivers.
Reviewed on 2016/07/23
I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly...
I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text. The suite of tools has grown since the time I started and it keeps growing. I really like the transparency of the team and their ability to treat every customer like their best customer.
I have tried a couple others, just to see if there was something I was missing. I came to find that the other products were probably not actively developing their platforms. They have features that work, but aren't forward thinking like Call Loop. Call Loop is cutting edge when it comes to development and I assume will stay that way for a while to come.
Support was my favorite part about it, a lot of SMS marketing can be difficult if you haven't used it previously, getting questions answered fast was a must with what we were doing at first and they made that process of fixing our issues a top concern. I'm assuming that is the case with everyone that is on the platform.
The real bonus of the platform is their integrations, other services just aren't there when it comes to that. The added bonus of integrating with Click Funnels was the kicker for us.
Pros
Integrations, automation and ease of use.
Cons
Not sure because we haven't had any hiccups in service.
Response from Call Loop
Thanks for the kind words Brett!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great
Reviewed on 2017/06/13
Pros
Easy to do simple stuff! Just getting a basic text or VB out is really easy
Cons
Sometimes I would like an advanced feature like sending longer texts. I would like better contact management and I would REALLY suggest more robust views of subscribers and unsubscribes. Also I would prefer that if someone unsubscribes from the texts for example it didn't affect A) the other lists they are subscribed to and B) Unsubscribe them from voice broadcasts.
Response from Call Loop
Hi Greg, thanks for the feedback. Note taken on the longer texts. For unsubscribes, because it's a short code if they reply STOP they will be removed from the entire short code. That's how short codes work unfortunately and a standard in the industry.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GOOD CALL loop
Reviewed on 2017/04/07
A friend told me about callloop 4+ years ago....I wasnt sure...but GOOD CALL on becoming a client...
A friend told me about callloop 4+ years ago....I wasnt sure...but GOOD CALL on becoming a client of theirs. GREAT customer support AND they're enthusiastic about my success like I am. As a business owner THATS tough to find.
From lead follow up, to scheduling to sharing content with current students, callloop is one of the best small business operations decisions I've made in the last 20 years.
Pros
ease of use
Cons
less support and access from mobile. really seems more designed around the desktop computer environment
Response from Call Loop
Thanks for the review Peter!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have been using Call Loop for several years now. Very easy to use and we use it alot!
Reviewed on 2018/01/11
Easy to use so able to access and execute immediately
Easy to use so able to access and execute immediately
Pros
Integrates with several other contact programs. Set up voice or text and let it send when you need it to. One of the customer rep is quick to respond to any questions or concerns and is regularly asking when they can do to improve.
Cons
There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts.
- Industry: Sporting Goods
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Loop Helps Individuals Get Floating via an Innovation in Flotation - The Float'n Thang
Reviewed on 2020/07/24
The text services allows for customers to gain info in seconds. It also connects to our CRM system...
The text services allows for customers to gain info in seconds. It also connects to our CRM system Infusionsoft to story their contact info.
Pros
Using the Keywords posted on print items helps get offline traffic online. We can get our info to individuals quickly offering them free shipping codes and support as needed.
Cons
Can't really think of anything at this time. Maybe some mobile app functions?
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Callloop is awesome, killer product for cutting edge marketing
Reviewed on 2017/06/02
Pros
My favorite is texting and sms features, voicemail drop and the customizing options for text email responses, etc
Cons
I dont like the added expense of keywords, but they are fixing this, there really aren't any other cons I can think of
Response from Call Loop
Thanks for the great feedback Ted!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Call Loop
Reviewed on 2018/11/05
love it time saver
love it time saver
Pros
Been with Call loop for years now. I like to use it on new customers. giving them a chance to call me at their own convenience. then if they don't call I call them.
Cons
they stopped sending me notices of new people on my list
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software for Lead Notification
Reviewed on 2017/03/17
CallLoop is the only software available (that I could find anyway) that can SMS text your sales...
CallLoop is the only software available (that I could find anyway) that can SMS text your sales reps when they are assigned a new lead in Marketo. I looked high and low for a software that integrated with Marketo & could also send a text message to our sales reps (NOT the lead itself.) I was shocked at how hard this was to find. Call Loop took a whole 10 minutes to set up and our first response time has skyrocketed as a result of implementing SMS notifications to our sales reps. Thanks guys!!!
Pros
Integration with Marketo
Super simple set up
Very fast text message send time
Ability to send text alerts to sales reps (not just the lead itself)
Cons
None
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very useful tool!
Reviewed on 2017/03/17
We use Call Loop when making presentations at conferences. If attendees want our slides and notes...
We use Call Loop when making presentations at conferences. If attendees want our slides and notes or other tools we reference, they can text a code to get them - while they are still in the meeting room! We've seen a giant uptick in requests for information from conferences using Call Loop.
Also, when integrated with Infusionsoft, we can automatically plug participants into follow-up email campaigns without anyone on our team making a single keystroke!
Pros
It has greatly increased our prospect self-identification at conferences. It is easy to use and cost-effective!
Cons
I would like to see the ability to make our automated text conversations more interactive.
Response from Call Loop
Awesome! We're so happy to hear that Call Loop is helping out.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience
Reviewed on 2018/04/06
User friendly and helps with time management
User friendly and helps with time management
Pros
Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well
- Industry: Education Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unrliable Business Partner
Reviewed on 2020/06/14
Pros
If it had worked as described it would of had great features
Cons
Does not work, triggered calls do not arrive and the url listed for http post is wrong, after I got the updated url from customer service still some callls are not triggered.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cost effective
Reviewed on 2018/07/31
I use Call Loop for broadcasting messages about my business and promotions. It is very cost...
I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising.
Pros
The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign.
Cons
It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Loop Fan
Reviewed on 2018/10/31
Great Marketing Tool
Great Marketing Tool
Pros
Easy to use and reasonibly priced marketing tool.
Cons
Nothing, I didn't have any negative experiences with Call Loop.
- Industry: Banking
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
It's pretty good
Reviewed on 2019/02/01
Pros
It's easy to send out texts and I like that our investment doesn't expire so we don't have to worry about trying to use them by a specific time.
Cons
I wish there were more reporting/tracking options.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing & Life Changing
Reviewed on 2017/09/07
Pros
I will literally be able to grow my business by 500% by using this service. I am in love with the seamlessness and the ability to connect with new leads in my sleep!
Cons
Had a few hiccups with setting up Mailchimp but the support staff was AMAZING, very responsive, polite and helped me fix everything instantly.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love the functionality
Reviewed on 2018/11/06
Very good, they provide a much needed service that we use and it is easy, efficient, and not...
Very good, they provide a much needed service that we use and it is easy, efficient, and not expensive.
Pros
I love to be able to send out voice broadcasts to a large number of client, it is easy to do and takes less than 5 minutes, record a message and attach it to your email list and boom it is done. Very effective!
Cons
Of coarse the first time you use it, it is foreign, but after a couple of runs, you become proficient quickly.
- Industry: Banking
- Company size: Self Employed
- Used Monthly for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 2018/07/24
It was my first text service so it is overall going awesome but there are some disappointing...
It was my first text service so it is overall going awesome but there are some disappointing features.
Pros
I love the ability to receive alerts when new contacts are added and also when they are dropped.
Cons
I do not like the character limit in messages. Another con of the program to me is the way you pay. Instead of paying for credits, paying for a subscription would be way easier.
Response from Call Loop
Appreciate the feedback. We do offer subscriptions that you can upgrade to at anytime.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We enjoy this software for what it is intended to do! It's easy to understand, and that's...
Reviewed on 2017/07/17
Our marketing has improved and we have an easy way to get our prospects into a system.
Our marketing has improved and we have an easy way to get our prospects into a system.
Pros
It's easy to navigate and set up campaigns. Once everything is set up, the ease of duplicating campaigns is nice!
Cons
We wish it could track how many follow up messages were sent, as well as if there were any errors in the numbers we submit. You see errors in regular campaigns, but not in the follow up messages.
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- Value for Money
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awesome in every way
Reviewed on 2017/03/23
Not too many SaaS companies get this right, but service and support (in my opinion) are paramount....
Not too many SaaS companies get this right, but service and support (in my opinion) are paramount. As an agency owner, I take my customer service and support requests very seriously, so does Call Loop, nice going!
Response from Call Loop
Thanks Bill! Appreciate the long term partnership :)
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
Call Loop thumbs up
Reviewed on 2017/03/01
Call loop is easy to use and I have rekindled some of my inactive customers from 4 and 5 years ago....
Call loop is easy to use and I have rekindled some of my inactive customers from 4 and 5 years ago. One text generated over $2000 of business!
Response from Call Loop
Way to go RJ! Congrats on the success!
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer Service A+
Reviewed on 2018/11/06
They have always been very responsive to our needs and I am sure we will look to them in the future.
They have always been very responsive to our needs and I am sure we will look to them in the future.
Pros
I really like the fast response to any questions that I had.
Cons
At the time we wanted to utilize it, it didn't quite have all the bells and whistles that would work best for us.
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very effective tool and just what I needed.
Reviewed on 2018/11/02
I used it for recruiting! It helped me gather a viable current database of candidates quickly.
I used it for recruiting! It helped me gather a viable current database of candidates quickly.
Pros
Saved me so much time! It was easy to learn to use.
Cons
A helpful add on would be..if when you load a list of phone numbers it would identify mobile phone vs land line.