ScheduleFlex Reviews

Loved that this software is used by multiple biometric screening companies. It is beneficial in organizing schedules to avoid conflicts in overbooking various assignments.

Appears to be an issue often times logging in. It appears I need to make several attempts before actually logging in.

Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.

The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.

Has been running for around 5 years now with no significant issues in that time, so again really impressive.

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

I like that you can easily see your shift time and day in this software. I like that you can change the view to see the entire team's scheduling and make adjustments accordingly. I like that you can pick up shifts easily in this software and customize different types of shifts

Setting availability is a bit difficult in this software

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).

The team at Shiftboard has been very responsive to our requests and needs, which is very important.

Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

It has a steep learning curve, so be prepared to practice, experiment, and be trained.

They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.

I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.

I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

Once you have a chance to work with it, it makes staffing a breeze. The customer service is fantastic and receptive to all questions. Our multi-generational personnel can all participate in the scheduling process, and different positions have access to different levels of involvement within that process.

Prior to the adoption of Shiftboard for our organization, we used pen and paper to have over 100 employees sign up for various shifts. If pencil was used, staff would sometimes erase someone's shift and sign up in their place. It was a mess. Now everyone can plan their schedules from the comfort of their own home.

I liked that it was easy to link my google calendar to get my schedule all in one place.

My employer had issues on their end make shiftboard work for the entire team. Ultimately they decided to switch to a different platform.

I am the Volunteer Coordinator for a local dog rescue group and we use Shiftboard to sign up our volunteers for events. The site is super easy to use and any issues are addressed immediately via their great customer service team

One minor issue I have is with formatting outgoing broadcast messages. I am unable to properly space my messages and unable to attach photos which would be a big plus!

Simple and clearly presented. Use it both at work and home. I'm able to reference it quickly when scheduling things in my personal and professional life.

Overall, it is fairly easy to use, once you get it set up. It it usually quick to update in most cases.

It is confusing sometimes, especially when I add want to add new schools to make appointments for. I have filters of some sort set up, with a list of schools that I somehow set up some time ago. If I am offered a game to shoot photos at, for a team I do not have in that list, I always forget that I need to add that team to the list in my filter so I can see the schedule. It's not easy to see where you need to add it...you add it in "People." Because I don't update that list of schools, I usually forget to do so when a new school appears. Also, there does seem to be some sort of a bug when I download the schedule to my Outlook calendar. It's kind of hard to describe what I see, but, basically, the problem is is that the calendar does not download.

The convenience and the fact it gives us the opportunity to be paperless is always a plus. Great job.

I don't see all the positions available to me. I would like to see a time slot also with the days worked

My favorite thing about Shift Board is that it is very user-friendly. Figuring out the different reports and how to's is significantly easy. The necessary steps are easily identifiable. Thank you!

The picking of shifts could be made easier by being able to select perhaps, all the desired shifts for a day at a time instead of a shift at a time. It would be nice to be able to breakdown shifts into smaller slots automatically when returned to available status to facilitate the pick-up of the same.

I like we can have different shift and I like the tradeboard. I like that I can search and find a certain agent and look at their shifts.

I do not like the fact that it is hard to locate some things. I also would like some more functionality with tradeboard. It may be that I need a little more understanding on this however. I wish tthere as videos as users we could bee.

I use the History capture to review schedules and pay periods.
I also like the interface between the events posted scheduling and private Calendar use.
The ease of scheduling and picking up shifts is one of the most useful tools in the industry.

Occasionally the ability to use the site on a mobile versus PC is not as reliable. Overall I believe this site is very comprehensive.

The only good thing I can say about this product is the mobile app - it seems intuitive but I have not been able to use it since the back-end of this system is a nightmare to configure.

There is no support - at all. The support line is never answered and the emails are not returned.
Training was a joke. The documentation is even worse. If you are in the market for scheduling or time-keeping software I would not recommend this product to anyone (and, just for the record, I had recommended purchase of this - the one thing they have going for them is a very good sales team - of course, the features that I requested and the sales person assured me worked don't even exist in the product.