JivoChat

4.6 (103)
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Live chat with agent apps for iOS & Android

Overall rating

4.6 /5
(103)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.5/5

93%
recommended this app
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103 Reviews

Alyssa
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 2020/02/13

It has been pleasant.

It has been pleasant.

Pros

Capabilities of software to store common knowledge.

Cons

There is not an assistant program for when live agents are unavailable/

Alternatives Considered

tawk.to

Reasons for Choosing JivoChat

twice. Recently (last year)

Switched From

tawk.to

Reasons for Switching to JivoChat

Ease of use, overall cost, accessibility.
Tom
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A very good software

Reviewed on 2020/02/04

Pros

We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!

JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.

The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

Cons

The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

Alternatives Considered

Freshchat

Reasons for Choosing JivoChat

Our business had a dispute with Zendesk.

Switched From

Zendesk Suite

Reasons for Switching to JivoChat

pricing
Shelly
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

JivoChat user

Reviewed on 2020/02/13

Pros

It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.

Cons

My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa.
Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.

Anton
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must have software

Reviewed on 2021/12/07

It helps us sell more when people having doubts before buying and want to ask some question through...

It helps us sell more when people having doubts before buying and want to ask some question through chat or call first.

Pros

Its easy to set up and easy to use for clients. Does its job perfectly. Has inbuilt chat, audio and video calls. The support is lighting fast.

Cons

The design is a bit obsolete. Hope they will improve that.

Pamela
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect for chatting in a website

Reviewed on 2019/09/11

I have had a great experience usign Jivochat, my business is selling goods so this tool has helped...

I have had a great experience usign Jivochat, my business is selling goods so this tool has helped me a lot comunicating with clients interested in buying. Several sellers can be connected in the chat at the same time to help different customers with their needs.

Pros

I love that this tool has helped my company a lot to talk to clients who are interesing in buying our products. You can chat with them and help them find what they are looking for. At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out.

Cons

I like everything, the only thing that may affect but is external to this tool is the internet. If you have a poor internet connection you may have trouble connecting to the chat.

Response from Jivosite

Thank you, Pamela!

John Andrew
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Chat with prospects all across advertising portals.

Reviewed on 2018/09/20

Pros

Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support.
Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference.

Cons

I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly.

Tosere
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One of the best!!!

Reviewed on 2020/01/11

It has been great. There have been several improvements that has made the app so effective for my...

It has been great. There have been several improvements that has made the app so effective for my company.

Pros

It’s flexibility and continuous improvement

Cons

The mobile app is a bit troubling. and needs improvement.

Alternatives Considered

tawk.to

Reasons for Switching to JivoChat

Referral
Pavel
Overall rating
  • Industry: Computer Games
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best live chat on the market

Reviewed on 2018/11/15

Pros

Our team has been using this program for 3 years. This program constantly comes out with good updates that simplify the work and expand the functionality, at the moment it is the most functional chat I know, there are a lot of useful functions for site owners who at times will increase communication with site visitors and increase sales!

Cons

For all my 3 years of working with this program, I have never encountered any problems, for all questions you can get help from supporting the application on their website at any time.

Tem
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Jivochat enhances client acquisition

Reviewed on 2023/10/05

Pros

The live chat with clients at any time with no limits helps us overall in responding the fastest we can in any potential new client. Using it through mobile was an extra plus to our overall experience.

Cons

We would like a detailed manual with examples of use for all features.

timothy
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great web app

Reviewed on 2023/11/11

Pros

Handling soical media platforms to support clients at in the shortest time possible

Cons

High charges on other packages with important features

Philippe
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A solid solution to communicate with your visitors

Reviewed on 2022/09/10

I run multiple web projects and now, the visitors prefer to go to Live Chat rather than a contact...

I run multiple web projects and now, the visitors prefer to go to Live Chat rather than a contact page. They can find someone to quickly answer them. It gives a human aspect on your business. So, I look for some Live Chat (there are a lot) and I choose JivoChat. This is a solid solution with a substantial number of customers. Since I have better communication with my visitors and sell more.

Pros

I like to view what the visitor is typing before he sends his question. It helps a lot to deliver fast and accurate answer to him.

Cons

Only the statistic, they are basic. But, with all the tools I have it is compensated.

Siddu
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best chat we have used so far

Reviewed on 2018/11/16

Using for more than 4 years and never thought to go for any other chat services.
Jivo chat is good.

Using for more than 4 years and never thought to go for any other chat services.
Jivo chat is good.

Pros

Easy to configure.
Easy to Use.
Many options for users to connect.
Compatible for the devices

Cons

Analytics should be improved or send weekly analytics report to the mentioned email ID

bakka
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

jivochart review

Reviewed on 2023/11/11

Pros

it provides enough security for site visitors

Cons

The only problem is updating the softw are

William
Overall rating
  • Industry: Security & Investigations
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent chat platform!

Reviewed on 2020/02/13

Pros

Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat!

Cons

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

Alternatives Considered

Salesforce Sales Cloud
Chris
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 2020/02/13

It's been a good tool to connect with people instantly and answer their questions...we've seen...

It's been a good tool to connect with people instantly and answer their questions...we've seen increased sales from using this.

Pros

We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions...

Cons

Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :(

Alexandre
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Live chat that helped me have better sales

Reviewed on 2018/09/19

Pros

This tool helped me increase my sales through my website at the moment I installed it on my website.

Cons

Don't keep the chat history more than two months

Badr
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Useful App !

Reviewed on 2020/02/12

Chatting with customers, generating more sales by answering visitors about their pre-buy doubts.

Chatting with customers, generating more sales by answering visitors about their pre-buy doubts.

Pros

The apps allows you to generate more sale through contacting customer who're confused.

Cons

Easy to use, on multiple devices, even while driving =D !

Paddy
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works better

Reviewed on 2023/11/03

Pros

You can save canned responses so you can easily respond to client's questions, has Whatsapp integrations which are straight forward

Cons

It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations

Arup
Arup
Overall rating
  • Industry: Warehousing
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very easy and helpful in terms of use

Reviewed on 2024/05/26

Pros

Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful.

Cons

I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying.

Mwesigye
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

chat with customers in no time

Reviewed on 2023/11/04

It is our live chat tool which we are using the software to chat with clients

It is our live chat tool which we are using the software to chat with clients

Pros

Jivo has canned responses which makes it faster to respond to clients using the canned responses

Cons

Tool is so easy for me, does not have an issue yet with it

Anil
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Product for Chat

Reviewed on 2019/02/26

Good

Good

Pros

Good product for chat to interact with clients and prospects

Cons

Should try to bring natural language option to chat.

Waboga
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jivo review

Reviewed on 2023/10/30

Pros

Integrates with Whatsapp at no additional cost, easy to setup and use in no minute

Cons

Nothing at the moment because tool meets my needs

Guillermo
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Nice communication solution

Reviewed on 2020/06/14

100% recommended it does what it is supposed to do without much troubles and nice user experience.

100% recommended it does what it is supposed to do without much troubles and nice user experience.

Pros

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Cons

Good solution but not really solving something that other alternatives can solve for free or at same cost.

Tracey
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Jivochat

Reviewed on 2020/02/17

We are able to answer prospective guest questions with ease. I like the customization and the easy...

We are able to answer prospective guest questions with ease. I like the customization and the easy ability to turn it off, when we are unable to chat.

Pros

The ability to customize and provide the look and feel of our website.

Cons

It meets my needs, so there are no cons.

April
Overall rating
  • Industry: Wireless
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JivoChat

Reviewed on 2020/02/13

Pros

I like most about JivoChat is that its easy to use.

Cons

I dont like the fact that when a customer is typing you can see it before it is done. its kinda annoying.