Sana Commerce Reviews

Clear design, no frills and easy to use. Customers are really satisfied by this.

Business rules that require customization cause more isssues and costs than desired.

We really like working with [SENSITIVE CONTENT HIDDEN] on support, his expert knowledge of the platform has helped us use SANA to its full capabilities. Also having SANA University is a wonderful resource for boosting knowledge of the platform.

Sometimes the flexipage feature can be confusing.

In our experience, Sana works best. Sana has really worked well for us. We hardly have any errors that needs to be debugged. Our IT department is not wasting resources doing maintenance of the platform.
Due to the ERP integration we almost never experience any orders errors. We can focus fully on making the customers happy and optimizing the web store.

Sana always make suggestions that work best for our customers. They are always able to come up with a solution that helps us out. For example on-site search is really working well for us based on improvements Sana Commerce did, customers that search are converting at 13% compared to customers that do not search converting at 1-2%

When we initially started with Sana, there is an expense to set it all up and IT gets involved, but Sana makes it all easy after that.

After using this software for over 5 years we decided to upgrade to the latest version of SANA. This new version offers new capabilities which perfectly match today's web shop requirements and our E-business model.
The software fits seamlessly with our business processes and our wishes with regards to our sales techniques and (E) marketing strategy.

We’re currently in the middle of the new implementation which all as goes according to plan.
The software connects seamlessly with our Dynamix AX ERP system, and gives us the opportunity to extend our product range with ease, and with it also the opportunity to expand our business as well.

The software offers many possibilities and is also very easy to use.
A big advantage is that SANA continues to develop and thus meets today's E-commerce needs.
Most importantly, SANA has a solution for every problem.
This gives us a very pleasant feeling.

After using this software for over 5 years we never encountered any serious issues. Most of the minor issues we encountered where directly resolved by SANA.
Naturally, the E-commerce landscape has changed over the past years, with the demand for new innovative solutions increasing.
But SANA naturally responds to this by offering these new technologies in the form of upgrades.

The usage and maintenance of a product catalogue is very important for us. After cleaning and updating our master data, we were able to publish the relevant data to our customers. Now we were able to stop sending product- and price list to our customers.

For us it is important to have a smooth portal for interaction to our customers. Seamless integration with CRM, ERP and PIM is very important without having complex integration solutions.

the platform is easy in use. Support and project management are good in helping developing custum made tools

the software is ridgid, there as and user it is "hard" to change design or wire frames

Professional product, good customer support and tight integration with our ERP

sometimes pinpointing the cause of errors is troublesome. Hopefully the upgrade from 9.0 to 9.3 will resolve (part of) this issue

The box product is extensive, which makes it easy to meet most of the requirements for its use

It is difficult to establish business rules, as well as to develop them due to their high cost.

the best thing is that it respects all the ERP configuration (customers, discounts and articles, etc.)

It is good for B2B or B2C ecommerce, but it is difficult to have them together

The live connection with our ERP system, SAP Business One, makes it possible to easily & quickly manage all the changes in our large database of products, prices, availability and customers

Customizations can take some time and the cost can also add-up, so it's important to optimally use the standard features & options

We were able to get from purchase to first sale in just a few months. Even though we needed to customize, we were still able to move rapidly.

There are some great features such as the in-site editor but I wish it allowed even more control over small aspects of the site.

very stabile and reliable product, high expertise of product development, partnership with high valued players within the ecommerce world (such as Ingenico as payment provider)

it's origin lies in B2B, that makes Sana not always the first adapter for trends within the B2C world, but they are working on it. Within a couple of weeks they'll launch a new version which is far more based on B2C needs

- Native integration into AX/SAP
- Easy to implement
- Ease of use
- UI both frontend and backend looks clean and professional
- Great customer support
- Very professional company

- Pricey
- Hard and expensive to customize
- Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it

Easy communication with our ERP
A lot of information for begginers

For advanced solutions, customizations need to be made

We love the fact that Sana seamlessy integrates with our SAP. We can provide our customers the same experience offline now also online!

There are some improvements possible on the backend for content.

Ease of use, direct integration with Microsoft Dynamics GP, user-friendly interface

Not really much! There could be a few more design options, but that's a minor gripe about a great solution.

ERP integration was really straighforward

Indexing and crawling has proved to be a significant issue

Customization, Customer Support, Perfect sync with ERP, Ease of use

Lacking of better frontend customization.