Sana Commerce Reviews

The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful.

The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile.
Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button.
Translation into another language are easily added, when needed.
Being a hosted solution, there was no server management which was amazing.

There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.

The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities.
The customer service is also excellent.

I feel there there needs to be more focus on the tablet / mobile phone design of various pages and the general setup.
The responsive designs are not always good enough for our needs.

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales.
We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience.

Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

sana team has done a great job to get us through any pain points. So at this time none to relay

There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

I like that it integrates directly into SAP Business One.

Adding items is a bit cumbersome when building a customer specific webstore. I also wish business partners were able to see their part numbers that are tracked within SAP Business One.

The software works beautifully within Microsoft Business Central. It is cloud bases and keeps on improving. The interface is easy to use and helps to make building a website no problem

Grouping options. Not as easy as other systems to use for the multi channel (the auto uploading of files failed)

full integration between Sana and ERP. Item data is always up to date, inventory always accurate.

Design features have some limitations that only appear after purchase

We were able to build two stores, an ordering portal for our distributors and a simple ecommerce engine for the public. This allowed for greater flexibility in design and messaging.

We are on an old version so having alt tags from some images is not available in our version. We are upgrading though and all the functionality we wanted will be available.

If you are an Administrator or an end user, the tool is very simple to use, very intuitive, the native integration with our ERP's is the best.

Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product.

After using this software for over 5 years we decided to upgrade to the latest version of SANA. This new version offers new capabilities which perfectly match today's web shop requirements and our E-business model.
The software fits seamlessly with our business processes and our wishes with regards to our sales techniques and (E) marketing strategy.

We’re currently in the middle of the new implementation which all as goes according to plan.
The software connects seamlessly with our Dynamix AX ERP system, and gives us the opportunity to extend our product range with ease, and with it also the opportunity to expand our business as well.

The software offers many possibilities and is also very easy to use.
A big advantage is that SANA continues to develop and thus meets today's E-commerce needs.
Most importantly, SANA has a solution for every problem.
This gives us a very pleasant feeling.

After using this software for over 5 years we never encountered any serious issues. Most of the minor issues we encountered where directly resolved by SANA.
Naturally, the E-commerce landscape has changed over the past years, with the demand for new innovative solutions increasing.
But SANA naturally responds to this by offering these new technologies in the form of upgrades.

Sana's solution provides a beautiful and seamless integration into MS Dynamics AX. We are on AX 2012 R3 CU13.
Some things we appreciate about the product:
* The flexibility to decide which products (and product categories) are visible in the web store.
* The ability to show stock levels or not. When we choose to show stock levels, we can dictate the wording presented to the customer.
* Real-time interaction with AX in regards to: stock levels, quotation and sales order creation, and customer access to historical information such as packing slips and invoices.

We were very impressed with both our implementation Project Manager and Functional Consultant. Without the two of them, I don't think we'd have made our go-live date.

Sana also provides an online help tool that is the best I've ever seen. We used it countless times during the implementation and after as a quick reference.

Sana provides a product they call Sana University. Sana requires the customer implementation team to go through Sana University to understand the product and how it integrates with your ERP. Sana University is a self-guided tool.

While this product is quite impressive, the process was overwhelming to the implementation team. There is so much information that we had to go through it twice to feel like we had a handle on the product. That being said, I don't have a suggestion on how else to handle the initial training.

For someone being responsible for the ERP, the direct integration is no doubt the most valuable aspect of SANA's solution. Automatic sync of all the necessary information such as customer accounts, item atock and prices etc is definitely making everyone's life easier. Personally, I can't imagine amount of work and effort that have to be put in the solutions that do not have direct ERP integration. Updating your stock levels for example, blocks manpower that could be used elsewhere. The sales campaignes can be easily planned and managed beforehand, with correct discount being automatically applied and visible in the shop on the chosen time and date. The same as managing your customer assortment for your B2B and B2C customers.

The biggest pro for the solution is also a con to some extent. When all the data in the e-commerce is directly integrated into ERP you must be sure that all the processes and information on the ERP side are correct and set up in the right way for your customers to use it.

It has a lot of B2B and B2C features, this way you can offer your clients what they need. The look and feel is simple and helpful and the one step checkout is good for CR%
Offers a lot of customization, especially if you have an ERP system

We had very customized ERP rules and asked for a lot of "bad customizations". When we realized our error and tried to go back, there is no default option to go back, You have to ask for a entirely new development.

Also the development service is only available at tuesdays and thursdays, that makes the fixes and devs really slow.

Implementation was handled by Sana and was done very efficiently, any problems on launch were dealt with swiftly. Their support service is fantastic.
We also like the simplicity of use, making the front end look clean and professional is easy.

Some more flexible design options without any coding required would be preferred, I believe this is being addressed in a coming update as of Nov 2020.

The in site editor is great! The platform's ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something's wrong on our end with our ERP or connectivity. Sana's customer support and our account manager are as good as it gets and we could not be more please with the support we've been given throughout the relationship.

The framework is complex as is the learning curve.

We were able to replace our fragmented E-commerce solution with 1 framework

It was quite difficult to embed all front-end design wishes on the platform

In our experience, Sana works best. Sana has really worked well for us. We hardly have any errors that needs to be debugged. Our IT department is not wasting resources doing maintenance of the platform.
Due to the ERP integration we almost never experience any orders errors. We can focus fully on making the customers happy and optimizing the web store.

Sana always make suggestions that work best for our customers. They are always able to come up with a solution that helps us out. For example on-site search is really working well for us based on improvements Sana Commerce did, customers that search are converting at 13% compared to customers that do not search converting at 1-2%

When we initially started with Sana, there is an expense to set it all up and IT gets involved, but Sana makes it all easy after that.

Especially the new SCC Version is easy to use.
There is a lot of help from tutorials as well as from the team.
The performance is excellent.

Its got good connectors to our ERP, but a build in PIM would make this the best ever.

I like the facility to implement on MS Dynamics Ax , you don't need to customize a lot the ERP because SANA Includes a high level of integration with MS Dynamics AX And it is to easy to included the discount policies of each customer and others information from the ERP.

The SAnA support some times take a log pf time to solve my issues

One of the big features for us is the instant online orders in our ERP without any delay. Easily integrated with our ERP

There are some features/elements which I wish you could select when building web pages such as tabbed content

Even those unfamiliar with programming languages ​​with little computer skills can use it. Easy to set up and use, I use it every day!

The Sana University program for content learning is a little too elaborate. Better to gain experience in the test area using the manuals available online.

The site looks clean and feels great to use, very quick thanks to some recent updates. Feedback from our customers has been excellent and it has really helped to improve our online presence.

The integration with our ERP is perfect and saves a huge amount of time and errors.

Not sure how it could be implemented, but easier access to the CSS might help to tweak to design of some elements.

The usage and maintenance of a product catalogue is very important for us. After cleaning and updating our master data, we were able to publish the relevant data to our customers. Now we were able to stop sending product- and price list to our customers.

For us it is important to have a smooth portal for interaction to our customers. Seamless integration with CRM, ERP and PIM is very important without having complex integration solutions.

Easy admin panel to update and make changes
Ease of integration to DAX
Ease of customizations

I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.