Onspring

4.8 (92)
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Intelligent automation & real-time reporting for any process

Overall rating

4.8 /5
(92)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
5.0/5

98%
recommended this app
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92 Reviews

Sandra
Sandra
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Onspring to the Rescue!

Reviewed on 2022/10/06

Excellent

Excellent

Pros

Ability to integrate various data sets and establish meaningful connective tissue!

Cons

No complaints! After attending essentials training, was able to navigate it with ease.

Response from Onspring

Thank you for taking the time to post a review of Onspring, Sandra.

Scott
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

6 month User Experience Thus Far

Reviewed on 2022/10/05

My team loves the platform, the ease of use, and the capabilities. We are looking forward to see...

My team loves the platform, the ease of use, and the capabilities. We are looking forward to see how we can do more.

Pros

Ability to self-develop and implement changes on the fly. Ability to adapt the software to the needs of our various teams.

Cons

Learning how to implement some of the training to our specific needs. The training is easy to follow but trying to tailor it to our needs is a little challenging.

Response from Onspring

Thank you for sharing your feedback Scott! Glad to hear how you're adapting Onspring to meet the needs of your teams.

Karthikeya
Overall rating
  • Industry: Airlines/Aviation
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

My software

Reviewed on 2022/07/03

For undertaking a business.

For undertaking a business.

Pros

Good. Easy to use this software. OK 👍.

Cons

Easy to use the software. Good quality software. 👌.

Brianna
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

OnSpring Review

Reviewed on 2024/10/09

Pros

The flexibility that allows us users to bring our visions to life. We really like how we can design specifically what we are looking for. We recently used OnSpring for our CMMC self assessments for the first time, and it has shown to be way better and faster on our end. The community is also amazing!

Cons

During our CMMC self assessments, we require practice owners to submit evidence, which are primarily screenshots. in order to view these, we have to download those images instead of it popping up in OnSpring.

Response from Onspring

Brianna -
Thank you for this fantastic review! I also enjoyed meeting you in-person at our user conference.
Please submit a product request in the Community for the feature for the self assessments and we will take a look at it.
Thank you again for being a loyal client!

Neil
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All in one place

Reviewed on 2022/04/18

Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement,...

Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement, Vendor Management, Compliance, Risk and IT Security all in one tool ?

Pros

The Software is easy to use and to create new forms, dashboards and reports.

Cons

At time the coding language shortcoming requires you to use inverse logic example instead of turn right, you have to turn left 3 times (equivalent to turn right)

Alternatives Considered

OneTrust

Reasons for Switching to Onspring

Flexibility in development, end user support.

Response from Onspring

Neil - We really appreciate you taking the time to write a review of Onspring. I love your quote about never before having procurement, vendor, compliance, risk, and IT all in one tool until you had Onspring. That is what our goal was when we started building the platform, so it is always great to hear that we are truly helping businesses move faster and easier. I need to dig into your coding language comment because my spidey-senses assume there is an easier way to achieve what you are looking to accomplish. I'll have your Customer Success Manager reach out to see how we can improve your logic methodology. Thanks again - really appreciate you.

Daniel
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2022/04/11

I use this product for internal audit at the bank I work at. We store our workpapers in it for...

I use this product for internal audit at the bank I work at. We store our workpapers in it for audits we perform. We do our risk assessment in it. We track findings and do our schedule in Onspring. We use it to maintain our list of key internal controls for COSO and document our testing of those controls monthly in this tool.

Pros

The product is very customizable and easy to understand once you learn it is a relational database with a user interface of easy to understand charts/graphs on top of it.

Cons

Mapping feature - this one is new but additional features to customize map overlays based on census tract information would be useful in mapping.

Alternatives Considered

TeamMate+ Audit, Ncontracts and AuditBoard

Reasons for Switching to Onspring

Onspring had the best level of customization. The others you were stuck doing things the way they were set up. Onspring was also competitive in pricing against the others.

Response from Onspring

Daniel - Thank you for providing such a thorough review of Onspring. We truly appreciate you taking the time to post this and also appreciate your suggestion on the geographical mapping use case. Our product team will be looking into this!

Drew
Overall rating
  • Industry: Consumer Goods
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best in Class Audit Management Software

Reviewed on 2020/05/20

Our team is able to work in a single system that includes all facets of their job responsibilities,...

Our team is able to work in a single system that includes all facets of their job responsibilities, including risk assessment, engagement planning, project management, and fieldwork. Reporting is streamlined and extremely easy to modify as needs change.

Pros

Onspring is exceptionally easy to deploy and use with minimal training. The intuitive nature of the product and customizable functionality meant we were able to quickly spin up experiences for our internal auditors, managers, and business stake holders that are tailored to their needs and functions.

Cons

Onspring uses a common text field functionality that, like almost all others that I am aware of, occasionally has issues in rendering copy/paste text from MS Word. This is not just an Onspring-specific issue and the Onspring editor does include a "clear formatting" button that fully addresses this concern.

Alternatives Considered

TeamMate+ Audit and Ideagen Internal Audit

Reasons for Choosing Onspring

We were significantly disappointed with the usability, customization, and support options in TeamMate.

Switched From

TeamMate+ Audit

Reasons for Switching to Onspring

Onspring was the clear favorite in our evaluations due to the usability advantages this software provides over its competitors. It was the right size for our department and we felt that the customer commitment from Onspring was unrivaled.

Response from Onspring

Drew - Thank you for posting a thorough review on the Onspring platform and your experience utilizing our solutions to fit your organization's needs.

Chris
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent GRC solution - Highly recommend!

Reviewed on 2022/11/18

Onspring is making our risk much easier to define and report. We previously had so many disparate...

Onspring is making our risk much easier to define and report. We previously had so many disparate processes and functions that it was difficult to report risk accurately.

Pros

- Consistent improvement with new updates and releases- Everyone at Onspring is great work with- Ease of use- Out of box features

Cons

- When delegating a survey to someone else, Onspring should dynamically update the email that goes to the delegate for you. It will send the email addressed to the initially assigned person unless you adjust it. Onspring allows you to adjust it, but it seems they should automatically update the name instead of keeping the original person's name. Adjusting the email could be easy to miss; therefore, you send an email to the delegate addressed to yourself.- The timeout function needs to be adjusted. It appears to let you continue your session, when it does not.

Alternatives Considered

RSA Archer Suite and OneTrust

Reasons for Choosing Onspring

We were having some issues with Rsam and couldn't view all of our risk in one solution. Rsam was also not user friendly. Onspring has fixed this issue for us.

Reasons for Switching to Onspring

Onspring looked much more user friendly, more elegant, and the price was right.

Response from Onspring

Thank you for taking the time to leave this review Chris - really appreciate your candor and feedback.

Jon
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Audit Software

Reviewed on 2020/05/18

I could not speak more highly of OnSpring's staff. All interactions have been great. Our implementer...

I could not speak more highly of OnSpring's staff. All interactions have been great. Our implementer, [SENSITIVE CONTENT HIDDEN], has been the secret to our success, and we are very thankful for her!

Pros

The OnSpring system is very customizable. The out-of-the box solution will lay the foundation for using the system for your audit department. From there, you can customize almost every functionality of the system to facilitate your processes.

Cons

With the ability to customize the system comes complexity. You must analyze, design, and really understand your processes before you begin your implementation. Luckily, our OnSpring implementer is very knowledgeable of the system, as well as the audit profession, and she did a great job helping us make the system work as we needed.

Alternatives Considered

TeamMate+ Audit, Wdesk and AuditBoard

Reasons for Choosing Onspring

We were using the old client/server TeamMate product, and were going to be required to replace our servers, thus reimplement the system. We decided it was time to see what products were on the market. TeamMate+ was evaluated along with other systems. We chose OnSpring over four different systems evaluated.

Reasons for Switching to Onspring

hands down the best system we evaluated. Additionally, we could tell the service we would receive was the service that worked best for our model and such.
Jim
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great GRC Solution

Reviewed on 2024/04/01

Our experience with Onspring has been positive, and it is effectively meeting our company’s needs.

Our experience with Onspring has been positive, and it is effectively meeting our company’s needs.

Pros

The pre-built solutions encompass a substantial portion of our requirements, necessitation only minor customization to align with our specific needs.

Cons

We are currently facing challenges in ensuring that users have the optimal level of access to the solution.

Response from Onspring

Jim thank you for taking the time to leave a review of your Onspring experience - we truly appreciate it.

Polly
Overall rating
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Code Solution

Reviewed on 2023/10/04

From the sales person to the implementation team to the product support and innovation teams,...

From the sales person to the implementation team to the product support and innovation teams, everyone at Onspring is friendly and easy to work with. They are knowledgeable and will steer you in the right direction.

Pros

I love that Onspring is no code. I don't need a degree in IT in order to administer the solution. It is easy to customize and even easier to import data files.

Cons

None! Everything about the system is easy to use

Alternatives Considered

ServiceNow Customer Service Management

Reasons for Switching to Onspring

Cost savings and flexibility of the product.

Response from Onspring

Thank you so much for taking the time to review your experience with Onspring, Polly - we really appreciate it!

Velma
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onspring is great

Reviewed on 2023/10/10

Pros

The flexibility and power to do almost anything I want!

Cons

Version history is somewhat difficult to use - I hope they will improve this feature to make it easier to specific who updated the specifici field and when they did.

Response from Onspring

Thank you so much for taking the time to post a review about your Onspring experience, Velma! We really appreciate it.

And the product team now has your input on the version history feedback.

Aaron
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best in Flexibility and Use Case Solutions

Reviewed on 2023/10/05

Great service, cost, self administration, learning, community, complete package.

Great service, cost, self administration, learning, community, complete package.

Pros

It met us where we are in our maturity and is scalable as we grow and add use cases.

Cons

Great improvements in visualizations, still growing there.

Response from Onspring

Thank you for leaving this review of your Onspring experience, Aaron. Glad to see the value you're experiencing.

Gail
Overall rating
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly customizable flexible solution

Reviewed on 2023/10/06

We have automated many manual tasks using onspring and increased visibility of company risk.

We have automated many manual tasks using onspring and increased visibility of company risk.

Pros

Highly customizable you do not need extensive computer admin experience to build solutions.

Cons

External users need a license to access their portal.

Response from Onspring

Gail - Thank you for the Onspring review. We appreciate you taking the time to share your experience with our software.

Mindi
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Onspring is great!

Reviewed on 2023/10/05

Pros

I love that investing a little time can fully/mostly automate process that previously used valuable associate time.

Cons

You have to know what you don't know to find training.

Response from Onspring

Mindi - Thank you for sharing your experience of Onspring.

And thank you for expanding a bit on your learning/training experience, this is helpful for our Learning Services and Customer Success teams.

James
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly customizable BPA and GRC tool

Reviewed on 2022/04/18

I brought Onspring to three companies to help me start NIST CSF, RMF, and SCRM and NIST privacy...

I brought Onspring to three companies to help me start NIST CSF, RMF, and SCRM and NIST privacy programs from scratch. At one company, I used it to satisfy GDPR data requests. This platform, for me, is the best balance of customization and built-in capability.

Pros

The Onspring user interface is remarkably easy to intuit. The admin interface is also easy to navigate. Built-in apps require little customization. Original functionality is straightforward to design. Security controls (including retention) is perfect. Most importantly, the distance between licensing it and using it is very short, depending on your use case. For traditional GRC functions, you can get started almost as soon as your tenant is provisioned.

Cons

I feel that there is more "measurement" than "metrics" DEFAULT capability in Onspring. For instance, it can count the number of incidents you have each month, but it can't easily give you a single trending value (thumbs up or thumbs down, for instance) based on those measurements. The process to add values to lists is cumbersome when needing to add large amounts of data.

Alternatives Considered

ServiceNow

Reasons for Choosing Onspring

Onspring had more functionality

Reasons for Switching to Onspring

Cost, customizability, support

Response from Onspring

James - We truly appreciate you taking the time to leave this thorough review of Onspring. And thank you for providing the input on the measurement vs. metrics. Our Product team is working on a direction to incorporate more robust business intelligence methods into our platform, so I'll keep you posted on what shakes out of this discovery and development plan.

Nishanth
Overall rating
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The nuts and bolts of GRC program

Reviewed on 2022/04/22

Excellent

Excellent

Pros

When we wanted to build a foundation for our GRC program, we wanted to align it with a strong technology platform to be pillar, after evaluating multiple platforms we went ahead with Onspring as our first choice as it enabled integration with our existing controls and processes stack The hierarchical build is a mechanism we leveraged across multiple applications and a customized dashboards helped reporting to the board easily.

Cons

The manual intrusive work that has to be done when configuring the applications.

Alternatives Considered

Diligent One Platform and ServiceNow

Switched From

RSA Archer Suite

Response from Onspring

Nishanth - We really appreciate you taking the time to post a review about your experience with Onspring. One of the awesome benefits of Onspring is the ability to customize the platform to fit any unique process, report or business need without using developers. Complete custom creations can take time to do them well, so I hear you on the manual work comment. That being said, we have existing templated solutions you can always start with to speed up your customization process. Please feel free to reach out to your customer success manager at any time to get a view of those templates to see if they are a good starting place for your business.

Jill
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall a very useful tool

Reviewed on 2022/04/15

Onspring is a good tool for project/process management. Their customer service is very good, if...

Onspring is a good tool for project/process management. Their customer service is very good, if there is not an existing solution they will work with you to come up with good alternatives.

Pros

The ability to link together applications to create a more streamlined process flow.

Cons

It would be nice to have a more reasonable "Lite User" license option so that other departments that do not have access would have some functionality in the system.

Response from Onspring

Jill - Thank you for taking the time to leave a review of Onspring. We appreciate your input and are glad you have found ways to use the platform to streamline process flows across your organization.

Bradley
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

No more spreadsheets

Reviewed on 2022/04/11

Eliminating spreadsheets to track audit work.

Eliminating spreadsheets to track audit work.

Pros

Controls and exception follow up. Getting these out of spreadsheets and implementing automated notices has been a major time saver.

Cons

The ability to customize can be daunting. Onspring is always willing to help with this.

Response from Onspring

Bradley - Really appreciate you taking the time to post a review of Onspring. We are always glad to help you plan customizations, so feel free to contact your Customer Success Manager whenever!

Thanks again!

Diane
Overall rating
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 2022/04/11

The biggest benefit is how user friendly the software is.

The biggest benefit is how user friendly the software is.

Pros

This is one of the most user friendly software programs I've used. We use this to record and track our Non Disclosure Agreements, Legal Hold Notices, Risks and Incident reporting for audits. The few times I did need support, the customer service was amazing.

Cons

There is really nothing I dislike about the software.

Response from Onspring

Diane - We appreciate you taking the time to post a review of Onspring and are incredibly happy to hear how much it has helped your organization.

Thank you!

Verified Reviewer
Overall rating
  • Industry: Wholesale
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great database

Reviewed on 2020/05/16

Fantastic to have all my information in the one place. The software is very fast and you can move...

Fantastic to have all my information in the one place. The software is very fast and you can move quickly from one app to the other using the relationship database structure. This system has been very positively impactful for me.

Pros

Very easy to set up a new application, upload excel information and write reports.

Cons

It takes a bit of getting used to writing the more complex formulas which is closer to programming than excel but very powerful.

Michelle
Overall rating
  • Industry: Insurance
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onspring fits your needs

Reviewed on 2019/09/26

I have had a fully immersed experience in Onspring. I came in knowing nothing and now i'm told (by...

I have had a fully immersed experience in Onspring. I came in knowing nothing and now i'm told (by Onspring support staff) that i'm one of the most experienced admins they have. It took less than a year to become a SME. Once you understand how to use the system and it's capabilities, it's pretty simple to use. It has given me the ability to automate so much more than I ever planned!

Pros

Almost anything that I wanted to do, could be done. Even if I couldn't figure it out myself, the support staff would always find a way.

Cons

I like that you can use multiple tabs while configuring/testing, but I hate that if you change one tab to test in a different role, then toggle back to another tab, all of the tabs have changed to that role.

Sarah
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Logical and User Friendly

Reviewed on 2022/04/14

Pros

I like that I don't have to have a background in IT in order to be an effective administrator. The tool is easy to customize and adjust. I also love the fact that Onspring is con

Cons

IT's hard to come up with a con. Any cons that I've had in the past have either been resolved or they were just superficial/insignificant.

Response from Onspring

Sarah - Thank you for taking the time to leave a review for Onspring. Always appreciate feedback, especially when it's great :)

Jay
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Company

Reviewed on 2022/04/22

Contract management, SOX controls testing

Contract management, SOX controls testing

Pros

Ease of use, we can create our own dashboards, reports, apps. Customer service is 7 stars when you need it which is rare.

Cons

Nothing right now for what we are using it for.

Response from Onspring

Jay - Thank you for providing this review of Onspring. Glad to hear our team is getting rave reviews from you!

John
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall our company's experience has been very good. Intuitive software with great support

Reviewed on 2018/03/08

Pros

Cutting edge technology with a great user interface and reporting tools. The system is easy to use and configure and you don't need to be a DBA to use it. For the money, you'll be hard pressed to find anything close to the feature set and capability.

Cons

Because Onspring can be rolled out initially as a blank slate, it was hard for me to wrap my head around what I was buying. Onspring can really track and report on just about anything and it has a library of canned 'apps' that you can start with. I just needed to use it to understand what it truly is.