Zahara Reviews

Working with [SENSITIVE CONTENT HIDDEN] of Zahara was a pleasure and he helped guide us through a lot of changes needed as a result of implementing Zahara.

Works well for multiple department order and invoice approval without high cost or difficult setup

Our overall experience with Zahara has been mixed and very up and down. Generally, the purchase ordering and invoicing system is excellent and it is exactly what we were looking for from this software. Technical support are generally very supportive and quick to get back with any problems. The main flaws which let the software down is it's lack of support to integrate with Sage 50 Accounts cloud remote Sage Drive. We have used Sage 50 Accounts throughout the company's lifetime and we are not currently considering moving away from that. Despite requests to try and integrate the software with Sage drive, we have had nothing but rejection from Zahara on this matter. We previously had Sage Drive setup with no issues and it was an excellent tool that could be used anywhere. With workers working from home, this is a key feature that is missing at the moment as we were advised by Zahara to switch off the Sage Drive to prevent data errors occurring between Smart Sync and Sage 50 Accounts servers. We have a main server setup so the Sage & Smartsync data files are stored on there. We have moved this onto another PC previously to rule out a faulty server but this made no difference. We often have to carry out a repair process in Sage which is caused by Zahara rounding off VAT amounts differently to Sage, which leaves the data a penny out. This is a relatively easy process to fix compared to the more serious data errors that are caused by the interaction with Zahara and the Sage 50 Cloud

The project team were amazing! Turnaround of our queries and requests was very fast. They found the solution we needed every time. Add to that their patience and confidence in us, which helped us through the set-up process and teething issues. Staff have quickly adopted the system and have already started enjoying using it.

It has replaced our previous purchase order system which was paper based to an online system which can be accessed from anywhere.

Overall experience has been great

It was easy to setup business, users and documents requirements and basic workflows
All help desk queries have been handled in a great manner and excellent efficiency

Also great test-ability with allowing multi businesses and testing at full range

The system seemed to be a good step between basic and advanced and we also came to learn that it's fairly new therefore being developed further. As such it was a good fit for our business requirements which is also growing. We didn't want an "all singing and dancing" system however we also didn't want a basic system.. Zahara was an ideal fit as we thought it would develop as we grow and as such meet our requirements for at least the short term if (at worst) not long term.

The owner managed business was akin to our business and as such added to the plus points. The people behind the system were friendly and helpful from demo to implementation.

Whilst Zahara does not have all the features that we require, it had the key ones that we required and as such it was decided to go with this provider.

We're still in the early stages or using the system so a full review is not practical at this time.

good

Zahara is a brilliantly user friendly system with a fresh, clean user interface. As a cloud based piece of software it has proved to be the ideal solution to the automation of our purchase order generation and streamlining of our approval process.

We haven't been using Zahara for long but we can already see how the increased visibility of costs and easy implementation of approval processes will increase our efficiency compared to chasing down approvals manually and not really keeping a record of this.
The software is user friendly and when I have had any questions the customer support (!!Martin!!) has been amazing and responded in no time with all the info and help I've needed.

I can't recommended Zahara highly enough. Click2scan are a fantastic company and a absolute pleasure to deal with.
Clear and straightforward usability that doesn't even require user training. Fully customizable workflows and the approval process has given us more control and better visibility of spend.
They constantly listen to users and are happy to implement new ideas. Regular releases means we are always up to date, and the cloud solution is always available with fantastic speed.
I would recommended to anyone without hesitation.

We haven't been using Zahara for long but we can already see how the increased visibility of costs and easy implementation of approval processes will increase our efficiency compared to chasing down approvals manually and not really keeping a record of this.
The software is user friendly and when I have had any questions the customer support (!!Martin!!) has been amazing and responded in no time with all the info and help I've needed.

The team behind Zahara are great they talked us through how to use it, and how to integrate it into our current systems. The graphic feature is great seeing the different charts and graphs!

We had been looking for a purchase order system that required limited IT skills to use. Zahara has turned out to be exactly what we needed. It integrates with our AP solution as well so we now have a fully-automated purchase to pay solution

slow to use the app keeps crashing
no support for queries

Zahara keeps getting better. We've saved hours of processing time, and gave gained a huge amount of control over our spend. The part we like most is being able to get the information straight into our accounts system. The team there are always responding to our requirements and keep improving the service (even quicker than we can react to!)

We run a projects based business and needed to allow the team to make project / job spend but to get it approved first. The Zahara solution has been a joy to setup and rollout amongst the team

The guys at Zahara are really easy to deal with. We had a demonstration and we discussed what we needed and what we wanted to achieve. The showed us how to do that.

We use Zahara to manage spend requisition and departmental budgets. The staff took to it straight away, with virtually no training - that's testament to the intuitive design. It's been easy to use, easy to setup and links very nicely to our account to system.

Really easy to use and the support & back is great. Easy to import details when you start and hand to have access remotely

We needed to find a system so we could get our staff to apply for approval to buy things. We were fed up with getting invoices in that nobody knew anything about. Zahara was easy to setup and the staff to to it very quickly,