Firmex Virtual Data Room Reviews

Firmex Virtual Data Room
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328 Reviews

- Industry: Pharmaceuticals
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
First experiences
Reviewed on 2023/06/23
We use it for due diligences.
We use it for due diligences.
Pros
Very easy to use and fantastic customer support !
Cons
Search function might be improved in the sense that make the overview easier.
Response from Firmex
Thanks for the update and feedback, we are proud of our best in class customer support team. In regards to the search function, we offer OCR search on all PDF and office documents which is industry standard (which some competitors don't offer). As for improvements, I would be interested to understand what improvements you are referring to. Please reach out to discuss further, we would love to hear your feedback.
- Industry: Legal Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Data Room
Reviewed on 2024/05/14
It's an integral piece of software and works very well.
It's an integral piece of software and works very well.
Pros
It's easy to use for everyone and it just works. There are no issues with it that confuse people and it's secure. Great program.
Cons
I wish it linked to iManage and created deal books. iManage has just recently released a program that is a competitor that does those things.
Response from Firmex
Thanks for the feedback and apprecaite the kind words. As for our integration, we currently do not provide a direct integration to iManage and can't comment on what their product offers for the legal space. We do have API's that our clients optimized and these can be built in order to facilitate those potential needs.
- Industry: Investment Banking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall Good, But No Bells & Whistles
Reviewed on 2019/05/29
Overall good, but limited customer support.
Overall good, but limited customer support.
Pros
Easy to use. Cost effective. User-friendly. Intuitive.
Cons
Highly limited functionality and user analytics.
Alternatives Considered
Intralinks VDRPro, Ideals Virtual Data Room, Ansarada and Datasite Diligence Virtual Data RoomReasons for Switching to Firmex Virtual Data Room
Cost-effective solution.Response from Firmex
Hi there,
Thank you for your feedback. We're very pleased you're happy with our platform. We're constantly working on improving our product, releasing new updates each month to bring new functionality to our amazing customers.
We very much appreciate the importance of having clear, easily accessible analytics when it comes to your various dataroom needs. For this reason, one our main focuses for the 2019 Product Road-map is improving reporting functionality.
If you're interested about hearing more about the upcoming releases, or have questions about product functionality, I'd be happy to arrange a call to discuss at your convenience. Alternatively, our award-winning Support Team is available 24/7/365.They can be reached at 1.888.688.4042 x11 or [email protected].
Thanks again for choosing Firmex,
Kyle Bardsley
Senior Director, Customer Operations & Growth
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top-tier VDR at a fraction of the cost
Reviewed on 2024/05/14
Very satisfied! I've been using the VDR every day for the past 6 months and the product has never...
Very satisfied! I've been using the VDR every day for the past 6 months and the product has never failed me.
Pros
Firmex is super user friendly and intuitive. The feature are easy to use and understand. The platform also updated his search engine and it's been a true game changer in locating documents.
Cons
It would be helpful to be able to assign permission to specific sub-folders. Other than that, it's a great VDR!
Response from Firmex
We appreciate the feedback on how super user friendly and intuitive the platform is, as that is one of our biggest advantages within the VDR industry. As for seeing sub-folder permissions, here is a link to our online Knowledge Base to assist https://support.firmex.com/hc/en-us/search?utf8=%E2%9C%93&query=sub+folder+permissions, we also offer a tool called View As which allows you to see through the groups access of what folders they can and can't see. Feel free to reach out if you have any other questions to [email protected].
- Industry: Renewables & Environment
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Firmex is great
Reviewed on 2024/09/17
Relative to Box and Intralinks, I have enjoyed my experience with Firmex's VDR and it has been...
Relative to Box and Intralinks, I have enjoyed my experience with Firmex's VDR and it has been extremely helpful with coordinating our due diligence process with external parties.
Pros
The Firmex VDR is easy to navigate and provides a seamless experience to provide documents to external users
Cons
It would be helpful if (i) there was an easier way to leave/review comments within Firmex for specifid documents and (ii) run a report to see which users have viewed and downloaded documents.
Response from Firmex
Thanks for the feedback, we have put product improvements to enhance our download experience and will be continually improving this feature. As for the product feedback on the new UI, this is a feature we are rolling out to update our interface. We will be continually improving this feature and appreciate the feedback which I have shared with our product development team.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience
Reviewed on 2024/05/16
Pros
The platform is designed to be user-friendly, making it easy for both internal teams and external parties to access and collaborate on documents. Intuitive interfaces and features streamline workflows and reduce the learning curve for users.
Cons
None. Firmex is a very professional and easy to use data room.
Response from Firmex
Thanks for the kind words and amazing review, always great to hear. We look forward to continually working with you as your VDR provider.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent help
Reviewed on 2024/10/03
Excellent, glad its resolved so quickly.
Excellent, glad its resolved so quickly.
Pros
Very efficient email process. Timely replies and solved the same day!
Cons
I had to login in to get to a page, links would be nice.
Response from Firmex
Thanks for the feedback. We do send out invitation emails when being granted access to a data room, wtihin the email are links to the URL of the data room project you have been invited into. There are always links that users can send to one another for a specific document.
- Industry: Venture Capital & Private Equity
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great organization and excellent product!
Reviewed on 2024/05/02
Pros
Ease of use, very intuitive and great pricing.
Cons
Nothing to note on this, perhaps in some cases there could be more dedicated training
Response from Firmex
Thanks for the great feedback and sharing your experience using Firmex. We offer full 24/7 support and training for every user involved, you can either reaching out to [email protected] or call the support line. We have a SLA of 15 minute response time or less.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Happy to work with Firmex-VDR on M&A transactions
Reviewed on 2024/07/09
Very satisfied with the VDR and the support desk.
Very satisfied with the VDR and the support desk.
Pros
Experienced and fast responding support, very intuitive working VDR.
Cons
The Dutch-language is not available at the moment.
Alternatives Considered
Virtual VaultsReasons for Choosing Firmex Virtual Data Room
Price and accuracy of invoices of IntralinksSwitched From
Intralinks VDRProReasons for Switching to Firmex Virtual Data Room
The pricing of Firmex Virtual Data Room.Response from Firmex
Thanks for the feedback on the intuitiveness of the platform and our experience support team. Those are two areas we feel we have a competitive advantage within the VDR space and areas we are proud to highlight. As for Dutch Language we are currently improving and implementing new languages in 2025.
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Positive Review
Reviewed on 2024/06/19
Pros
Tracking activity by user and company. Allows the team to gauge the interest of investors
Cons
Filter and search functions not very elaborated.
Response from Firmex
Thanks for the feedback, as it's always great to hear about your positive experience with Firmex. We look forward to continually working with you on all your VDR needs.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Tom Kenny - user feedback
Reviewed on 2024/03/26
My overall experience of Firmex Virtual Data Room is very positive.
My overall experience of Firmex Virtual Data Room is very positive.
Pros
I like the level of control in relation to managing permissions to be very important and efficient with Firmex Virtual Data Room.
Cons
I don't have a whole lot of negative feedback. Firmex Virtual Data Room offers each of the services needed to host a safe and efficient Virtual Data Room.
Response from Firmex
Thanks for the all around positive feedback, really great to hear and we look forward to continually working with you on your VDR needs.
- Industry: Investment Banking
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Firmex VDR Review
Reviewed on 2024/03/12
Pros
Data security, access levels, and daily alerts
Cons
Difficulty in understanding how to provide certain users with access to certain folders only
Response from Firmex
Thanks for the great feedback on the security and access we provide, along with daily email notifications which not many providers offer. As for providing permissions, we have folder level security as well as a View As tool that allows you to see through that groups perspective on what they have access to. If you are unsure I always recommend reaching out to our support team who is available 24/7 for any user that has access to the data room.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of Use
Reviewed on 2024/07/23
Pros
- Ease of Use
- Document Sharing
- Document Storage
Cons
- No cons as of now
- Have only used for past year
Response from Firmex
Thanks for the feedback, great to hear that it has only been positive with Firmex thus far which is a common piece of feedback. We look forward to continually working with you on all your future VDR needs.
- Industry: Investment Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Tool of choice
Reviewed on 2024/02/09
Works a treat for us! No real complaints.
Works a treat for us! No real complaints.
Pros
The Q&A function is unparalled, it just makes it easier.
Cons
Help search is limited, would be nice to have a chat function.
Response from Firmex
We appreciate the positive feedback on our Q&A module, great to hear that it is being utilized for your deal. As for support help, we offer 24/7/365 support assistance. We also have an online Knowledge Base that can be found here https://support.firmex.com/hc/en-us, it has tutorial videos and step by step instructions. We are looking into a chat service for our support team as well.
- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool
Reviewed on 2023/12/05
Pros
I am able to create different projects and assign users as needed & push notifications specific to that project with control over when to schedule notifications.
Financial and other sensitive information stored in Firmex make it safe and easy to share and access without need to be on Companies network or shared folder.
The storage combinations and security options are the plus in Firmex.
Cons
Since we started using Firmex we did not come across any technical difficulties or any error which needs fixing. the performance for our use is flawless.
Response from Firmex
Appreciate the great feedback and review as it showcases our aim and success in being one of the top VDR providers in the market.
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
User Friendly and Useful
Reviewed on 2024/04/04
We use Firmex as a data room for mergers and acquisitions. It is very helpful in the due diligence...
We use Firmex as a data room for mergers and acquisitions. It is very helpful in the due diligence process. The security and organizational features are also good, as it allows us to grant or deny access to the various files based upon the user and the stage of the transaction.
Pros
It is easy to upload and organize data and documents.
Cons
The initial set up of a new matter is somewhat cumbersome. However, we don't have any substantial cons.
Response from Firmex
Thanks for the update and feedback. Great to hear how easy the upload and organization experience within the data room platform as we pride ourselves on being one of the easiest to use VDR's in the market. As for the initial set up, we offer full 24/7 support and training for any user involved in the data room, we offer in house award winning support/training staff. I encourage all our clients to reach out to this team for any questions or assistance they need.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Service
Reviewed on 2024/05/27
Pros
Strong support system. The Firmex employees were nice to speak to and informative.
Cons
Would like if there was more optionality in creating pop-up NDAs for specific folders rather than on a per project basis.
Response from Firmex
Thanks for the feedback, always great to hear about your experience when speaking with Firmex support and team. We are always looking for feedback on how to improve the product, which is why I have passed this information along to our product team for consideration. If you have any other pieces of feedback please let me know via email at [email protected].
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Review Firmex
Reviewed on 2023/10/17
overall good value for money
overall good value for money
Pros
The user interface is easy to use, allowing users to navigate through the features without much hassle. Due to its user-friendly nature, the application responds promptly and efficiently to user inputs, ensuring easy handling. The intuitive design of the application makes it accessible even for those without prior experience with similar software. All in all, the software provides a smooth and uncomplicated user experience
Cons
more featuresmore layers for permissionfaster uploadfaster downloadmore smooth workflow
Response from Firmex
We appreciate the feedback on the user interface being easy to use as that is one of our main competitive advantages within the VDR space. Our product team is looking at new features and updating the UI for 2024, it would be great to better understand what new features you are looking for and what additional security permissions that can be applied. Feel free to email me at [email protected]
- Industry: Renewables & Environment
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of Document Management
Reviewed on 2023/10/20
it's always reassuring to know that files are kept secure there if I'm missing them from somewhere...
it's always reassuring to know that files are kept secure there if I'm missing them from somewhere else.
Pros
Easy to use, clean, organized well. It's a great tool to keep track of files in a shared but secure place
Cons
sometimes it takes a small file just as long to upload as a really big file, but this doesn't always happen, and big files don't take very long to upload anyway (just a few moments)
Response from Firmex
Thanks for the review and feedback on the ease of use of the platform, as it is something we pride ourselves on being one of the easiest to use VDR services in the market. As for your comment about upload speeds based on file size, without understanding your set up or the file type I can understand the issue this may cause. We are the only platform that can handle 50 GB upload through the browser, it is internet based so depending on that set up it can impact file upload speeds. Happy to connect or have my suppor team look into this matter further, feel free to reach out at [email protected]
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product!
Reviewed on 2023/12/05
I am very satisfied with my experience using Firmex and would recommend it to others without...
I am very satisfied with my experience using Firmex and would recommend it to others without hesitation.
Pros
I really like how easy to use and convenient Firmex is for managing the documents I need with the security that we need.
Cons
I don't have any cons on using Firmex at this time.
Response from Firmex
Thanks for the review, always great to hear and appreciative of these responses.
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very use-friendly
Reviewed on 2023/09/14
We use Firmex for all of our virtual data rooms and it has never let us down. A great product with...
We use Firmex for all of our virtual data rooms and it has never let us down. A great product with great customer support.
Pros
An easy to use virtual data room that is perfect for M&A projects of any size. Extremely user-friendly with all the features you would expect.
Cons
Folder separation and ways to set up subidiary information within the parent company's data room
Response from Firmex
Thank you for sharing your positive experience with our virtual data room! An easy-to-use platform with robust features is incredibly valuable for M&A projects. It streamlines the due diligence process and can make a significant difference in deal efficiency. In terms of folder separation, using multiple (top-level) directories can help with folder separation. We'd be more than happy to connect you with your Customer Success Manager to review your current workflow, and perhaps offer some best practice advice.
- Industry: Legal Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product to Use
Reviewed on 2023/09/12
Can not fault it - it does everything the client requires
Can not fault it - it does everything the client requires
Pros
The product is easy to navigate and to upload bulk documents
Cons
Redaction process isn't as slick as I would expect
Response from Firmex
Thanks for the feedback on the easy to navigate platform, it's one of our competitive advantages within the industry. Our redaction tool allows for users to have complete control on what and where they wish to redact. I am curious to better understand what is missing in your opinion and how we can improve this feature. Please reach out to me at [email protected] at your convenience.
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent VDR
Reviewed on 2023/11/23
Pros
The ease of use and the fact we can customize accesses for all parties involved.
Cons
Sometimes I face logging in issues - however its only for a few minutes.
Response from Firmex
We appreciate the feedback and your user experience on how easy it is to customize access for groups and users. As for facing login issues, I am interested in knowing if this is an inactive time out or if this has to relate to having our SSO or TFA enabled for the data site. Feel free to reach out to me at [email protected].
- Industry: Investment Banking
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome online dataroom!
Reviewed on 2023/09/07
Helps manage deal rooms for M&A and document retention purposes for compliance
Helps manage deal rooms for M&A and document retention purposes for compliance
Pros
Fast, easy to use and great customer support
Cons
Files can be cumbersome to reorder in folders if you are moving many files (i.e. we always have to arrange monthly financials by date)
- Industry: Investment Banking
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great VDR
Reviewed on 2023/09/19
Seamless
Seamless
Pros
Easy to use, enough for clients to use themselves
Cons
None
Response from Firmex
Thanks for the great review and happy to hear that is has only been positive. We look forward to continually working with you on this project and future data room needs.