Fresha Reviews

I am a professional in hairdresser and I highly recommend this booking system.
easy to custom or to use. It does what you looking for.
Vincent hair passion.

Should be able to have more pictures, it is limited to 4 on the venue.
And please if you could add some pictures for each services would be fantastic!

Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.

The future of charging can be improved.

System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.

Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.

I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.

All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.

Have been using it to get unlimited bookings for my farm medical services.Fresha has really boosted my sales and have used it to attract more customers through online bookings.It zero monthly fees making it affordable for everyone.Have been updating my clients via automated texts.

No Cons about this amazing software.Has really helped me in strategizing my company.

Fresha is really easy to use and easy to manage the salon schedules for employers

Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service

How easy the app was to use and navigate.

I was struggling to process card payments

Easy to add clients and appointments. Easy to set up.

It was more difficult to set up two clinic sites.

Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way!

Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send.

Easy to use, for myself and clients, I liked the text message reminder

The rising costs, just little things adding on here and there

I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed.

I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order.

I used this for a while it’s easy to use doesn’t have lots of functions but does booking well

I personally wanted integrated crm which it doesn’t have

This platform is easy to use and effective. It is also affordable in comparison to other softwares

Lack of customisation on SMS reminders and customer service took a while to respond to me

can see all my appointments easily, including all future appointments

my only con would be that I would like it to link with my calendar

The Calandar and team members and lists for emails and phone numbers.

The worst type of customer service possible, which is NO customer service, nothing... crickets. I have reached out via email and the Fresha Portal a number of time and gotten NOTHING in response. As a business coach this is the first reason I give to clients to fire and replace support companies.

Ease of use the booking system and with accurate data, also it can be used in many countries and i am using it continuously in UAE and KSA

Prices shown usually is higher than the retailer

FreeEasy to useAutomatically adds the appointments with location to my Google calendar and sets reminders. Super handy featureExcellent customer support

The app is rarely slow and clunkyThe suggested barbershop locations are sometimes not the nearest

Makes booking appointments and finding new providers easy

Limited providers using the software in my region

It has a hoard of options with several variants of boutiques, hairdressers and tattooists who work to offer accurate information on their services.

Some of the branding seems more exclusively feminine than masculine even though it caters to both genders.

I love that I can access my schedule wherever I am. It’s very user friendly and the service is very helpful. Thank you Caitlin for your continuous support!

Some people tell me that their credit card number doesn’t work.

I really enjoy the online booking and reminders it gives clients. It's very easy to use and right to the point. Customized whatever you need to down to consultations.

The card reader (pos system) is quite expensive and a self-employed LMT like myself can't justify 599$ but the card processing works just as well.