Frontdesk Anywhere Reviews

The best thing about FDA is how user friendly it is.

The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.

All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.

It has a friendly support team. Night Audit functionality is a breeze.

It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room status and often confuses the housekeeping department. Changing a room number is nearly impossible if the hotel is sold out. The system forces you to slot rooms like a puzzle. If no slots are open it is extremely difficult to change the assigned room number. You can make them unassigned but will receive a "sold out warning" and will still not be able to change the assigned number. The billing and creation of invoices is overly complicated and not intuitive. There is also no way to refund a charge processed via the POS.
The software also contains many glitches-housekeeping room status seems to change for no apparent reason despite the set rules. Invoices sent as an email fail to be delivered.

Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida

None at this time. I have not had any negative experiences to date.

Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

I like the fact that it has a 30 day tape chart so you may see the whole month and the software is easy to use that comes with many features.

I would like to see a signature pad implemented in the future versions so we all can go paperless.

The software has a very small learning curve, so you'll have your team up and running in a breeze. Great adaptation to channel manager witch facilitates any hotel operations job. There customer service is awesome every one in the department (India, Mary Anne , etc) have been there to help on every opportunity that we have required there service. In conclusion, we at Oasis Hotel are very happy with software and customer service.

Minor glitches with communication with channel manager that can cause every once an a while discrepancy on a reservation, I'm sure it's something that can be easily addressed by the FDA technical team. But like I said very minor, nothing to loose sleep over.

I love the ease of day-to-day reservations and reports.

I do not like when you put in someones name - a million names pop. For example: If I put John Doe - ALL John's pop up even though I put the last name in. It is also very easy to accidentally click on a different name... then you have to start all over.

FDA is good for a property of our size. Cost is reasonable and serves its purpose.

revenue tools are limited and require a lot of manual data entry versus be able upload large batches of data or rate adjustments. can be glitchy at times. would really like to have adhoc reporting functions.

The ease of use and customer support is the best features of this software

Like in any other softwares, you may encounter some lagging or difficulties. Nothing big though

We've been using Frontdesk Anywhere for several years and we are extremely satisfied.
We've made our choice after trying several alternatives and FDA was the best option.
The ease of use is very important and reduces the training time for new recruits and the possibility of mistakes.

Truly, all the features we need are there and easy to find and use.

Frontdesk Anywhere is easy, convenient and reliable software. We are using it for more than 4 years. The most thing I like in this PMS is payment system and reporting system.

There are many areas of improvement like there should be one report that include all four reports: Manager's report, Trial Balance, check inhouse, and CC payments.

Ease of use. Works well on mobile platforms. Very quick and responsive tech support. Always there for you.Visual tape make its easy get snapshot of week or month.

Product needs some enhancements in the housekeeping module. The auto e-mail module needs work. It would be nice to be able to package other product .

The program is very user-friendly, and easy to use.
The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS.
Customer service is very good.

Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help.
In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site.

good visual, easy to use, has many functional features, can be customized, easy to set up and make changes.

some customization is limited. My staff will be able to elaborate. Reports (revenue, acruel, time period) still contains errors.

Easy to use and Cloud based PMS.
Good customer service.

Integrating with credit card processing costly.

The backend functionality is incredible and the product support is amazing. FDA truly cares about my business and has been such a responsive, key partner in all ways. It's been a true pleasure working with them.

The Booking Engine needs a little updating on showing available vs booked inventory so the guest has more insight into potential alternative dates that may work for them if their preferred date is unavailable. Otherwise, it is fantastic.

Manager report and details of the report including figures shown are very details, only one report can tell almost cover

Complicated of name of the report which are difference from others so sometime it difficult for new staff

Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,

The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.

Awaiting implimentattion from Hilton(Hampton Inn) to SoftHotel (Baymont) ran into some delays and I needed a PMS to keep the hotel open without going to a pencil type check in/out process. I foudn Frontdesk Anywhere in Hotel Magizine, made a couple of phone calls to hotels that were using the system and spoke with Thomas Lyle asbout impementing it as soon as possible in the Hampton. We were due to change flags Dec 31, 2010 and we received the softwhere Dec 30, 2010. Started using the system immediately, Hampton shut their system off the next day. Few kinks starting out but support was very helpful. The system is very user friendly, even the GM could pick it up.

The system can generate a lot of reports, but not a complete audit where all areas balance out. If I had kept it longer then the two months, maybe I could have figured out the audit.

Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

- no install
- easy to use
- cloud software
- multiply user
- many function
- good service support

- many step for log in
- no mobile app
- don't support thai unicode tis 620 , windows 874 for template

Ease of staff monitoring
Ease of data entry
Real time room status updates between departments
Ease of rate change and promotional integration

The only suggestion we would offer for future versions would be the integration of a seperate maintenance department module that would work side-by-side with the front desk and housekeeping portions of the platform.

Good platform in theory for a small hotel or inn, but riddled with problems and customer service issues.

Absolute worst customer service. I have so many outstanding issues that never get resolved and that have a guest-facing impact. I constantly have to follow up to get any resolve. I have had urgent problems where the system was not functioning properly. In particular, there are still many many glitches with the group reservation functionality, and it takes days to get help. This is often too late for me if a potential guest is asking for something. While they claim to be rolling out improvements on this soon, the date constantly changes.