Myphoner Reviews

1) ease of use
2) highly customizable
3) makes calling cold leads a breeze
4) their team has a hands on approach to help make the software work for you.

1)they had no phone dialer..but have now included it.
2) integrations with other crms

As I am only a user within our business structure, I can only comment on that factor. Very easy to use, wish there was more info available on its use...some areas of reporting could be made a little clearer, but overall I love it.

I believe there could be an improvement in the duplication area. When the company is working with several different clients that may have the same contact, this can be very frustrating to have them all come up, even when you do not have access with that particular list...if you just want to find the duplicates within a particular list, that is all you want not ones from other companies.
I am personally having trouble with scheduling...my calls do not come up as scheduled and yet I am doing exactly the same as another co-worker in the same company, in the same list, I find this very frustrating as well and cannot seem to find out why, even when googling.

Easy navigation. All info is visible in one go without any need to scroll.
Helpful for setting up followups for the sellers.

Needs integration with the CRM's like salesforce
A mobile app would be helpful.

Myphoner usage is simple without hindering quality . The recording quality is amazing and makes our trainings a lot more efficient . The dialer options allow you to organize your call list in any way that works for you .

We cannot attach the calls directly on customer files on Dynamics . It can be confusing to merge duplicates.

My favorite pro about this software is that it makes it easy for a team of 10 cold callers to all work out of the same pipeline without stepping on each other's toes. The way the software feeds ANY caller the next due prospect in the list makes it better for each other caller - no callers need to worry about exhausting the same lead too many times without making contact with the prospect.

My only complaint would be the call tracking analytics - they seem to always be slightly off from our internal phone software's tracking analytics.

Myphoner is an easy to use click to call system that will allow you to manage leads while you make them into customers. It is not a full CRM - it is a focused list calling program. Once you reach a lead and turn them into a prospect, then you can add them to your CRM. You can import leads from all kinds of lists or formats, you can dedupe and you can try free! It is also configurable to show the information most relevant to your needs. I find it handy for calling old leads, stale leads and just random leads that you add to a list. It is rather inexpensive for calling software if you want to add some email integration it is only some dollars a month per user. If you just want to smile and dial it is some dollars monthly and of course, there is a free version to test with limited features but not limited calling.

If you are looking for a major predictive dialer this is not for you. This is a click to call dialer (which I prefer) and you need to get used to setting how you want to go through and dump leads, or put leads off or dead vs archive (I would think they would be the same).

I love how Myphoner is setup like a database, and only shows one record at a time. This is critical in that a user's workflow is not sidetracked by showing too much data at once.

I also love the simple, no nonsense design. Absolutely A+. Extremely user friendly.

I wish the software automatically gave me more background data on a lead in real time so I didn't have to go and research it myself. For example, if I have "John Doe" from "ABC Corp" loaded on the screen, it would be great if it loaded other information relevant to John Doe (social profiles, etc.) and relevant to ABC Corp so I didn't have to leave Myphoner to dig that information up myself in preparation for a sales call.

It's not a major drawback, but if Myphoner had this, it would be a game changer.

Allows sharing of sales prospect list among team; individual leads can be claimed by users for follow-up; allows multiple lists to be worked on; allows status tracking easily; virtually no training required for users - simple, intuitive, does just what is needed.

Not a con of the system (as it does everything that it says it does) but it would be useful if there was a straightforward way of competing after-sales processes within the system, but appreciate this is more of a CRM function than a sales database function. No other disadvantages as the system does everything that we expected it to do.

Reporting & visibility is a huge one for us. This system makes it so easy to track! It is reliable, intuitive for users and is backed by a team of awesome people!

MyPhoner is an excellent tool and when I list some cons it is well to keep in mind that our specific use of the platform does differ from some others. See below a shortlist of things I'd like to see updated;
- Winners can be rescheduled back into the same list for callback
- Dedupe can be confined to specific lists OR
- Ability to set up separate 'companies' and dedupes can be restricted to lists within a 'company'
- Streamlined cost effective integrations with mainstream CRM's

Keeping track of new contacts easier until they buy our products and become customers.

It does say actual date of my call back. It would also be nicer to be able to print reports on my calls as a sales person and sort say buy state or country. Also if they are not ready to buy you must pick they are a loser- maybe there should be another choice for the ones that could be future potenial.

The ease of finding existing customers makes my job flow to eliminate duplicate leads in the system. This erases the possibility of more than one agent contacting the same customer and wasting their time while aggravating customers.

The way the call back dates read are confusing and could be simplified. When I look at a record I want to see a definite call back date, not something that says it was set to call back in so many days.

Myphoner is the most easy system to use regarding making cold-calls and the follow up. It is a super stable system. Uploading and switching between lists is never been so easy.

There are almost no flows but In my opinion the reports the system generates can be optimized. You get all the details but if I want to make a report to my clients, I need to do extra work in excel to make it more appealing.

That everything you need is including the system. Not that you have to use several software to do 1 important thing, and that is calling!

That you can type everything you want easely and that you can categorize evrything very smoothly.

We really need something that you can clock the time of a caller easily. So that you see the time that he is doing something. If you is not doing something for 3-5 minutes then the timer is shuts off. It takes a lot of time to check how long he is calling or busy with our business. Because he is a freelancer.

Easy import for list able to segment the calling list as well. All those bells and whistles aren’t used half the time this is a straight forward crm here is the name number and what happened. Data is simple this is the call time how many deals got done how many moves to the next phase. Absolutely love how user friendly this crm is

Hate trying to find the right video for a question I have or reading through “what others have asked that are similar”

It is very easy to use. New hires can learn the software and all of its functionality on the first day.

I wish the platform was able to offer more sales engagement solutions. For example, after the first 2-3 touches, myphoner could automatically send out an email to the potential customer for the SDR.

Very easy to use.
Great for blazing through calls.
Great price compared to other CRM's.
Great for following up and not worrying about missing a callback.

Not being able to move lists as easy due to columns and etc., My only gripe tbh. I'd love to be able to change my mind and although I have less info on one list still move it to a list that was uploaded with more info and thus more columns and etc.

First and foremost, I like the excellent customer service. The team is always quick to help sort out any issues and questions I might have. Second, I would put the ease of use as a BIG PRO. The software is straight to the point, without any hassle. I would also like to mention that the team is always working to improve the functionality and are always open to suggestions.

I like everything about this software. If I was to mention one thing, it would be the lack of ability to sort the lead lists to my liking once the leads are uploaded.

Easy to use, allows me to document interactions with potential clients, customizable, let me know when there's a "duplicate" contact and gives me the option to merge leads. Itemizes lists, tracks follow ups, etc..

"skipped" lead return too often. Maybe i'm using this feature incorrectly.
Searching for leads is tricky.... Case sensitive and sometimes leads don't come up that should

Easy for my team to use- easy to upload contacts and customize outcomes

the process of downloading the records back and returning to our master data log

What I like most about this software is that you can keep excellent track of leads and make calls to them all in one easy to use location.

Overall I cannot think of any cons. For the price and all the features available to you, you really cannot go wrong.

Fantastic to keep track of lead contacts and maximise the potential to turn them into clients. Its intuitive functionality helps to optimise time spent organising and actioning lead follow up.

I would like to be able to send mass emails to lead list's and track their interaction.

I like the software for how easy it is to use and how friendly the interface is.

the search option needs work, it wouldn't find certain leads by their lat names or first names, which i find to be very annoying especially when you have hundreds and thousands of leads to go through.

Easy to use and figure out, if just starting out with the site! Helps contacts and leads stay organized!

Sometimes contacts can't hear me, but i am not sure if that is a myphoner problem or just my laptop.

Myphoner is Easy to use and to manage. It really adds value when it comes to making a higher amount of calls in a short period of time. Powerdialing is made much easier, it even works better then the tools which are included in my CRM.

I miss a feature to integrate with our current (soft)phone system.

Our SDR's use this on a daily basis helping them keep track of their calls!

It can be unorganized at times when we have wayyy to many leads.