Lead management for cold callers
5/5 (71 reviews)Pros
My favorite pro about this software is that it makes it easy for a team of 10 cold callers to all work out of the same pipeline without stepping on each other's toes. The way the software feeds ANY caller the next due prospect in the list makes it better for each other caller - no callers need to worry about exhausting the same lead too many times without making contact with the prospect.
Cons
My only complaint would be the call tracking analytics - they seem to always be slightly off from our internal phone software's tracking analytics.
If you are starting any type of calling business it is a simple click to dial, web based program that you can use to call leads without burning up a lot of money. It integrates with Zapier so you can actually find an inexpensive CRM and move your newly found prospect over automatically. I think the low price combined with the usability of this software makes it a winner for anyone starting out in telemarketing or appointment setting.
Pros
Myphoner is an easy to use click to call system that will allow you to manage leads while you make them into customers. It is not a full CRM - it is a focused list calling program. Once you reach a lead and turn them into a prospect, then you can add them to your CRM. You can import leads from all kinds of lists or formats, you can dedupe and you can try free! It is also configurable to show the information most relevant to your needs. I find it handy for calling old leads, stale leads and just random leads that you add to a list. It is rather inexpensive for calling software if you want to add some email integration it is only some dollars a month per user. If you just want to smile and dial it is some dollars monthly and of course, there is a free version to test with limited features but not limited calling.
Cons
If you are looking for a major predictive dialer this is not for you. This is a click to call dialer (which I prefer) and you need to get used to setting how you want to go through and dump leads, or put leads off or dead vs archive (I would think they would be the same).
Myphoner allows our business development team to reach out to many prospects in a short period of time. Helps the team be proactive in following up with prospects.
We have looked at many cold calling systems and this one wins in almost every category. Our team loves it.
Pros
1) ease of use
2) highly customizable
3) makes calling cold leads a breeze
4) their team has a hands on approach to help make the software work for you.
Cons
1)they had no phone dialer..but have now included it.
2) integrations with other crms
We needed a system which allowed a small telesales team to work on the same data lists simultaneously with each able to make notes against leads which can be shared, and also to claim a lead once specific discussions/negotiations are taking place. myPhoner does this really well.
In addition, on the odd occasion we have had any queries about use or functionality, the support has been second to none - fast, friendly and really helpful.
Pros
Allows sharing of sales prospect list among team; individual leads can be claimed by users for follow-up; allows multiple lists to be worked on; allows status tracking easily; virtually no training required for users - simple, intuitive, does just what is needed.
Cons
Not a con of the system (as it does everything that it says it does) but it would be useful if there was a straightforward way of competing after-sales processes within the system, but appreciate this is more of a CRM function than a sales database function. No other disadvantages as the system does everything that we expected it to do.
Hi Colin, thanks for the kind words - really appreciated!
Easy to use and a great software program I use every day.
Pros
Keeping track of new contacts easier until they buy our products and become customers.
Cons
It does say actual date of my call back. It would also be nicer to be able to print reports on my calls as a sales person and sort say buy state or country. Also if they are not ready to buy you must pick they are a loser- maybe there should be another choice for the ones that could be future potenial.
Hi Roxanne, thanks a lot for your review and feedback!
With regards to lost leads that you want to follow up on, you can still set a follow up time on those, and then you can move them to the call back state later using a migration. If you only want to follow up on specific lost leads, you can create a category under lost (e.g. "follow up later") and only move the lost leads with that particular category back to call backs.
The system makes my objectives easier to complete by keeping me organized with call back reminders. The ability to have my notes accessible as I move through my calls keeps me on track.
Pros
The ease of finding existing customers makes my job flow to eliminate duplicate leads in the system. This erases the possibility of more than one agent contacting the same customer and wasting their time while aggravating customers.
Cons
The way the call back dates read are confusing and could be simplified. When I look at a record I want to see a definite call back date, not something that says it was set to call back in so many days.
Hi Vera, thanks for your review and feedback!
I'll bring the point about definite call back dates in the state labels back to the product team.
My company uses Myphoner for over 4 years now and I would recommend every call center (that is specialized in cold-calling) to use it. Try it and you also can see how easy it is to work with it. Also the Myphoner team is constantly there to assist you in any way + the still improving new features.
Pros
Myphoner is the most easy system to use regarding making cold-calls and the follow up. It is a super stable system. Uploading and switching between lists is never been so easy.
Cons
There are almost no flows but In my opinion the reports the system generates can be optimized. You get all the details but if I want to make a report to my clients, I need to do extra work in excel to make it more appealing.
Love it I recommend it to startups and small teams
Pros
Easy import for list able to segment the calling list as well. All those bells and whistles aren’t used half the time this is a straight forward crm here is the name number and what happened. Data is simple this is the call time how many deals got done how many moves to the next phase. Absolutely love how user friendly this crm is
Cons
Hate trying to find the right video for a question I have or reading through “what others have asked that are similar”
I have used myphoner as an SDR and I am still using it as an SDR Supervisor. As an SDR it helped me stay organized with the different verticals I was calling depending on the timezone they sat in. Now as a Supervisor I can manage lists for my team and help them stay on top of leads that could turn into potential customers.
Pros
It is very easy to use. New hires can learn the software and all of its functionality on the first day.
Cons
I wish the platform was able to offer more sales engagement solutions. For example, after the first 2-3 touches, myphoner could automatically send out an email to the potential customer for the SDR.
Makes my workflow so much easier and quicker.
Pros
Very easy to use.
Great for blazing through calls.
Great price compared to other CRM's.
Great for following up and not worrying about missing a callback.
Cons
Not being able to move lists as easy due to columns and etc., My only gripe tbh. I'd love to be able to change my mind and although I have less info on one list still move it to a list that was uploaded with more info and thus more columns and etc.
Hi OnTay and thanks for the kind words!
Your point about being able to more easily move leads between lists is spot on and something we are working to improve. If you use our list templating functionality, either by using one of your own lists as a template, or by following our default field standards, you'll get a long way already.
For the designer, it was a balance between an ultra flexible and easy way to get started by just using column names in the file you upload, and the more rigid but also more solid strategy of adhering to pre-defined list definitions. We think that myphoner has found a decent balance here, but I admit that in certain situations, we can do better.
Thanks again.
It's simply been great!
Pros
First and foremost, I like the excellent customer service. The team is always quick to help sort out any issues and questions I might have. Second, I would put the ease of use as a BIG PRO. The software is straight to the point, without any hassle. I would also like to mention that the team is always working to improve the functionality and are always open to suggestions.
Cons
I like everything about this software. If I was to mention one thing, it would be the lack of ability to sort the lead lists to my liking once the leads are uploaded.
Very happy with program.
Pros
Easy to use, allows me to document interactions with potential clients, customizable, let me know when there's a "duplicate" contact and gives me the option to merge leads. Itemizes lists, tracks follow ups, etc..
Cons
"skipped" lead return too often. Maybe i'm using this feature incorrectly.
Searching for leads is tricky.... Case sensitive and sometimes leads don't come up that should
The software has helped me improve on the followups. Also, consolidate the database coming from different sources at one place.
Pros
Easy navigation. All info is visible in one go without any need to scroll.
Helpful for setting up followups for the sellers.
Cons
Needs integration with the CRM's like salesforce
A mobile app would be helpful.
I've easily made a lot more calls with the team. Going through a list of leads and burn the ones which are not a right fit in MyPhoner is very easy!
Pros
Myphoner is Easy to use and to manage. It really adds value when it comes to making a higher amount of calls in a short period of time. Powerdialing is made much easier, it even works better then the tools which are included in my CRM.
Cons
I miss a feature to integrate with our current (soft)phone system.
Pros
Our SDR's use this on a daily basis helping them keep track of their calls!
Cons
It can be unorganized at times when we have wayyy to many leads.
Thanks Taylor, your review is appreciated!
/Jeppe
This is a good fit for us ...
Pros
I liked that it was Saas based and had Zapier integration.
Cons
Can't seem to edit user info and it would be nice if you could schedule performance reports to be emailed to a list of people.
Hi Kevin, thanks for your review - those stars keep us going :-)
With regards to your editing user problem, I will contact you directly to get it resolved.
Positive
Pros
Its the perfect CRM for Business Development
Cons
Its lacking some features for bulk edits and keeping your follow up schedule orgainized.
Lead follow up is maximized for greater business effectiveness and revenue. My prospecting has been systematized and I can look forward to expanding my business.
Pros
I like the ability to go back and pick up the calling of leads right where I left off. Other lead databases required me to search for the leads still needing contact, but myphoner keeps my place and keeps the lead order intact, while also making it easy to target callbacks for lead follow up.
Cons
That it does not offer customizable forms, or fields to hold image files.
It gives me 95% of what I could dream about.
Pros
Its easy to use and the stability is just perfect
Cons
There´s still missing some features that could improve myphoner
Pros
MyPhoner is very easy to use. Simple & efficient.
Cons
I have no complaints. I am a sole practitioner and require a very simple, easy to use CRM.
Great product, very easy to set up campaigns, fast lead upload and excellent customer service. Thank you Jeppe. Keep up the good work.......
Thanks for your feedback! Better email integration is in the works - check our public roadmap for more: http://www.myphoner.com/roadmap
/The myphoner team
Pros
Simple and easy to use.
Very stable software.
Cons
Sometimes its to simple. Could be more elaborate on lead information and interaction
Pros
Ease of Use; Intuitive user interface; Excellent reporting
Cons
Inability for end-users to sort / re-sort records.
Organization.
Pros
Easy to use, easy to learn. Exactly what i needed without all the extra features most CRM's come with that I never used.
Cons
A couple features I would add, but A+ as it sits. It's really well thought out and it helps organize every call I make with little effort.
Hi Anthony, thanks for you review. I'm grateful that you review us so well in spite of a bad experience with support.
I'm a little puzzled that you did not get an answer though. We have a support team online at all times and you will usually get an answer within an hour or so. Simply use the "Message support" from within myphoner or email us at [email protected]
Best,
/Jeppe
Founder, myphoner
Nothing to complain about but we had a very helpful assistance when we had a problem on our account, cannot fault
Pros
Easy to use and understand, layout is nice and not too cramped
Cons
Uploading data sometimes its difficult to get CSV formatted numbers to show full but i don't think this is myphoners fault!
The speed at which my cold callers are able to call is my primary concern. Optimizing their time by having them go through more dials on a daily basis was a HUGE selling point when we considered MyPhoner.