Myphoner

4.7 (100)
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Simple to use cold outreach enabling more calls & less admin

Overall rating

4.7 /5
(100)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.7/5
Customer Support
4.7/5

100%
recommended this app
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100 Reviews

Louise
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top value

Reviewed on 2019/09/25

Love it I recommend it to startups and small teams

Love it I recommend it to startups and small teams

Pros

Easy import for list able to segment the calling list as well. All those bells and whistles aren’t used half the time this is a straight forward crm here is the name number and what happened. Data is simple this is the call time how many deals got done how many moves to the next phase. Absolutely love how user friendly this crm is

Cons

Hate trying to find the right video for a question I have or reading through “what others have asked that are similar”

Gina
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

myphoner Review

Reviewed on 2019/06/27

I have used myphoner as an SDR and I am still using it as an SDR Supervisor. As an SDR it helped me...

I have used myphoner as an SDR and I am still using it as an SDR Supervisor. As an SDR it helped me stay organized with the different verticals I was calling depending on the timezone they sat in. Now as a Supervisor I can manage lists for my team and help them stay on top of leads that could turn into potential customers.

Pros

It is very easy to use. New hires can learn the software and all of its functionality on the first day.

Cons

I wish the platform was able to offer more sales engagement solutions. For example, after the first 2-3 touches, myphoner could automatically send out an email to the potential customer for the SDR.

Frank
Overall rating
  • Industry: Online Media
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 2021/02/17

quite ok.

quite ok.

Pros

Click and play. Easy to use. Good data import functionallity

Cons

No customization of standard "action buttons" like callback/archive. Text cannot be edited. Not usefull options cannot be removed. No new buttons can be added. No actions 'behind' the buttons like e-mail notifications, choose a accountmanager, popup mandaotry fields etc.

No deduplication on chosen lists. 1 client can have multiple lists. You only have the option to deduplicate on all list or 1 list.

Response from Myphoner

Hi Frank

Thanks for your detailed and honest review.

We are still in the process of building out the agency experience and I believe many of the features that you are missing are planned within our roadmap (roadmap.myphoner.help/).

If there is anything that's important and missing please feel free to add requests in that link. This allows us to gauge how important certain features are.

Kane
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Terrific product... couple minor updates would be game changers

Reviewed on 2020/09/22

Overall terrific for the price. The team is awesome. As the platform continues to grow and features...

Overall terrific for the price. The team is awesome. As the platform continues to grow and features are added it will continue to be more effective.

Pros

The customer service is awesome. I like how simple it was to get it started and get logged in. I like the ability to create and save templates and scripts. It is very organized in the way it pops up my next set of leads.

Cons

The few improvements I'd make
- integrate email with on-prem Outlook
- allow creation of template emails/scripts that can be "default" for use on every list
- simplify ability to take notes on each lead
- reports based on more personalized filters.
- simpler ability to see all contacts or leads that are in the same account.
- easier way to look at every lead in the system (other than archived) in a more "excel-like" setting.

Hannah
Overall rating
  • Industry: Fund-Raising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy to use- was a great system to implement due to Covid

Reviewed on 2020/10/07

they have solved our data management

they have solved our data management

Pros

Easy for my team to use- easy to upload contacts and customize outcomes

Cons

the process of downloading the records back and returning to our master data log

Alternatives Considered

monday.com

Reasons for Switching to Myphoner

easiest to use for the agents
Jessica
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Calls made easier

Reviewed on 2021/09/17

Pros

Myphoner usage is simple without hindering quality . The recording quality is amazing and makes our trainings a lot more efficient . The dialer options allow you to organize your call list in any way that works for you .

Cons

We cannot attach the calls directly on customer files on Dynamics . It can be confusing to merge duplicates.

Response from Myphoner

Hi Jessica

Thanks for your stellar review!

Feel free to reach out to our support team about merging duplicates so we can assist.

With regards to calls being attached via Dynamics, you could use our open API to do this. Feel free to ask support if you have questions.

Jannik
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A really good piece of software that just works!

Reviewed on 2019/06/27

It's simply been great!

It's simply been great!

Pros

First and foremost, I like the excellent customer service. The team is always quick to help sort out any issues and questions I might have. Second, I would put the ease of use as a BIG PRO. The software is straight to the point, without any hassle. I would also like to mention that the team is always working to improve the functionality and are always open to suggestions.

Cons

I like everything about this software. If I was to mention one thing, it would be the lack of ability to sort the lead lists to my liking once the leads are uploaded.

Mireya
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It does the job well!

Reviewed on 2019/06/27

Very happy with program.

Very happy with program.

Pros

Easy to use, allows me to document interactions with potential clients, customizable, let me know when there's a "duplicate" contact and gives me the option to merge leads. Itemizes lists, tracks follow ups, etc..

Cons

"skipped" lead return too often. Maybe i'm using this feature incorrectly.
Searching for leads is tricky.... Case sensitive and sometimes leads don't come up that should

Jeffrey
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM and Dialer

Reviewed on 2020/12/10

My overall experience has been great. Customer service is fantastic and [SENSITIVE CONTENT HIDDEN]...

My overall experience has been great. Customer service is fantastic and [SENSITIVE CONTENT HIDDEN] is great to work with.

Pros

What I like most about this software is that you can keep excellent track of leads and make calls to them all in one easy to use location.

Cons

Overall I cannot think of any cons. For the price and all the features available to you, you really cannot go wrong.

OnTay
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is exactly what anyone who is on the phone needs. It's easy and fast for blazing through...

Reviewed on 2017/06/07

Makes my workflow so much easier and quicker.

Makes my workflow so much easier and quicker.

Pros

Very easy to use.
Great for blazing through calls.
Great price compared to other CRM's.
Great for following up and not worrying about missing a callback.

Cons

Not being able to move lists as easy due to columns and etc., My only gripe tbh. I'd love to be able to change my mind and although I have less info on one list still move it to a list that was uploaded with more info and thus more columns and etc.

Response from Myphoner

Hi OnTay and thanks for the kind words!

Your point about being able to more easily move leads between lists is spot on and something we are working to improve. If you use our list templating functionality, either by using one of your own lists as a template, or by following our default field standards, you'll get a long way already.

For the designer, it was a balance between an ultra flexible and easy way to get started by just using column names in the file you upload, and the more rigid but also more solid strategy of adhering to pre-defined list definitions. We think that myphoner has found a decent balance here, but I admit that in certain situations, we can do better.

Thanks again.

Andrejs
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great CRM but has imperfections

Reviewed on 2020/05/06

I give it an 8 out of 10, because it could be better.

I give it an 8 out of 10, because it could be better.

Pros

I like the software for how easy it is to use and how friendly the interface is.

Cons

the search option needs work, it wouldn't find certain leads by their lat names or first names, which i find to be very annoying especially when you have hundreds and thousands of leads to go through.

Response from Myphoner

Hi Andrejs, thanks for your review and your kind words!

I'm sorry you've had trouble with the search - when you experience that, please let our support team know, sometimes it's a matter of rebuilding the search index for your account and things will start working, if not, we would still like to know so we can investigate and improve it.

Taylor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

myphoner, our daily go-to

Reviewed on 2019/04/10

Pros

Our SDR's use this on a daily basis helping them keep track of their calls!

Cons

It can be unorganized at times when we have wayyy to many leads.

Response from Myphoner

Thanks Taylor, your review is appreciated!

/Jeppe

LEONAS
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

EASY COLD CALL REGISTER

Reviewed on 2020/05/03

MyPhoner is a great product. I'm still to use it to it's fullest capability. BUT I'm prepared to...

MyPhoner is a great product. I'm still to use it to it's fullest capability. BUT I'm prepared to pay the monthly fees so that I can go in at anytime and trial some new method of doing cold calls.

Pros

UPLOAD all my prospects from certain target industries in Excel format directly into My Phoner

Cons

Difficult to manoeuvre quickly. Unless you use it everyday, it takes some time to remember how to go from one record to another. Most difficult was the inability to delete records that are no longer needed on my list. I just want to be able to delete them quickly.

Response from Myphoner

Hi Leonas, thanks for your review and your feedback, it's much appreciated.

When you want to delete a record, simply use the "Archive" button. And to get to the next record, use our queue. I'm including links to helpdesk articles about these subjects.

https://myphoner.help/en/articles/2073978-archive
https://myphoner.help/en/articles/3829866-understanding-the-queue

Adam
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of MyPhoner

Reviewed on 2019/07/01

Pros

MyPhoner is very easy to use. Simple & efficient.

Cons

I have no complaints. I am a sole practitioner and require a very simple, easy to use CRM.

Toccarra
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very easy to use

Reviewed on 2020/05/08

Pros

Super user friendly. Great resource. Easy to get ahold of the Myphoner team

Cons

NA. I really dont have a con. I think it works great

Jess
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Solution!

Reviewed on 2020/04/30

We use MyPhoner for our outbound lead generation efforts. MyPhoner helps our agents make more calls...

We use MyPhoner for our outbound lead generation efforts. MyPhoner helps our agents make more calls each day and work our lead lists efficiently, and collaboratively.

Pros

MyPhoner has been the perfect light-weight solution for our outbound calling team. Our lead generating efforts are now streamlined, the setup was easy, and we are super happy with this feature-rich calling software.

Thanks for your work making the software a breeze to use! Also, our team loves the feature roadmap and great product support.

Cons

No complaints - this product suits our needs well.

Md
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Good Choice for Real Estate Cold Calling

Reviewed on 2020/08/13

Very good but need improvement

Very good but need improvement

Pros

Calling system, Lead Management, Follow up

Cons

Reporting, No voice drop feature, No calling number show up

Steve
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good system, great service!

Reviewed on 2016/10/14

We have been using the myphoner system for just under a year. It is very simple to understand and...

We have been using the myphoner system for just under a year. It is very simple to understand and easy to use. Exporting info is fast and easy, and because it works with excel all info is easily manipulated to give you exactly what you are looking for.

Wouter
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The go-to cold call software if you want automation

Reviewed on 2017/04/19

We were looking for call-software solution that could integrate seamlessly with our CRM. We use...

We were looking for call-software solution that could integrate seamlessly with our CRM. We use myphoner for the pre-qualification process. All suspects en prospects are in myphoner and whenever the contact becomes a lead or a lost, we automatically send it to our CRM and run (marketing) campaigns on these contacts.

If you are looking for software that can integrate and communicate with your CRM this is the way to go. Due their Zapier integration you can make sure your data is always in sync.

Pros

zapier integration is an absolute must

Cons

have not found anything yet.

Jannik
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rock steady program, that works like a charm.

Reviewed on 2017/11/09

Pros

I like that the user interface is straight to the point and very well explained. It was really easy to get into a good workflow for me.

Cons

I don't like that the week starts on a Sunday for recall-scheduling and there's no way to change that.

Tony
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product

Reviewed on 2017/04/29

I create time with this product. There could be much more time to be saved if improvements were...

I create time with this product. There could be much more time to be saved if improvements were made. :)

Pros

The integration with other products is probably the best feature. Also, the ability to customize is key as every industry is different.

Cons

Having the ability to have a prerecorded voicemail button is crucial and very much needed. Also, if there would be a way have different templates of voicemail that way you are not sending the same vm to the same person day after day. The ability to text would be great as well. Text buttons would be best.

Response from Myphoner

Hi Tony, thanks for reviewing! We are actually in the inception phase for both of your suggestions, but haven't decided on when and how it's going to happen yet.

You can follow along in what's coming to myphoner feature wise in our public roadmap: https://www.myphoner.com/roadmap

Sarah
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I'm amazed

Reviewed on 2017/01/19

I just started cold calls with my business a week ago and have already found an immense value in...

I just started cold calls with my business a week ago and have already found an immense value in implementing Myphoner. It only took one day of looking at the fifty spreadsheets I had divided by states to know that there had to be an options to help me save time and money. Myphoner has been the easy answer for all of my problems. I expect that as the company grows and continues to offer additional features that I will continue to be amazed. On top of all of this their customer service has been a joy to work with.

Pros

I love how easy it it to use and set up. Everything is very self explanatory.

Cons

Nothing that time won't fix. The look of the site still feels a little outdated and clunky. I think that it could use a small amount of refinement to further simplify work flow and decrease the amount of clicks it takes to complete a function.

Cameron
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Review for Myphoner

Reviewed on 2020/05/01

Pros

Uploading excel spreadsheets is easy to do on this platform.

Cons

i would like the cost effectiveness to be better. (cheaper)

Carol
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

haven't been using long so far great though

Reviewed on 2017/06/05

many ... love it totally.
really nothing comes to mind...seriously...i am a real person too...

many ... love it totally.
really nothing comes to mind...seriously...i am a real person too lol...so far this phoning system has worked perfectly for me!!

Pros

spot on design for front line phoning....super (and EASILY) customizable so it makes perfect sense for your industry ....robust but not cloggy

koen
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Myphoner delivers beyond expectation, price/quality excellent.

Reviewed on 2014/12/20

Im using Myphoner for 4 months now and I wouldnt change it for anything else, the software is easy...

Im using Myphoner for 4 months now and I wouldnt change it for anything else, the software is easy to use and simple but it still manages to offer an advanced toolkit for lead management.
Quality vs pricing is excellent, and the customer service beyond expectation.
Answer or fix to a problem or is usually within 5 minutes.
That's by far the fastest and most effective customer service I've ever experienced.
No need for heavy and overpriced lead management software anymore :)
Thanks Jeppe, keep it going, you are doing a great job!

Kind Regards Koen