FlexBooker Reviews

Customer support is phenomenal, easy to use.

I have no complaints. Flexbooker is great!

Nothing at all. They stole my money. Avoid.

Customer service. Ethics and morals. Attitude.

Better constructed for flexible applications. Highly responsive to both our support and customization needs. They have so many great features that we are still discovering after 6 months. Direct involvement of founder in strategic initiatives is a big plus.

We've had to work through some globalization issues and there are some still remaining. But for a product that was largely used in the U.S., it's facilitated our global needs well. Based on experience to date, I know Flexbooker will continue to strengthen their abilities to facilitate global interactions quickly.

- FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs.

- CUSTOMIZATION: You can customize your calendar to coincide with your branding.

- COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment.

- COST: For the features, this is one of the most reasonably priced tools I've found.

- CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times...you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it.

The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool. But that's just a learning curve. The more we use it, the easier it will be to navigate.

The pros of flexbooker is that it is probably very flexible however the amount of flexibility that it provides is not enough in certain directions, and the user interface is so complicated that customizing it to be flexible for your specific purpose is a nightmare. However, [sensitive content hidden] from customer service is amazing and very patient

Where to begin, first of all, I've already covered that the user interface is extremely complex and little arbitrary details can somehow throw off your entire calendar but that just sounds like a user error so I won't focus on that. I would say my top three beeps for flex Booker are A. it's extremely expensive for what it is. I was able to replicate all features in acuity for almost $20 less per month. B. their mobile application doesn't work, and shows no sign of working in the future due to the fact that they do not listen to their customers and have made absolutely zero improvements in the last six months. I had to buy an expensive iPad just to be able to use their software on the go because they're mobile application doesn't work at all I had to use it based out of a browser. C. Their lack of secondary employee notification cost me time and money from employees, not showing up because they were not notified. There are many other complaints, but those are probably the biggest ones.

This software can do everything my business needs without having to adapt my business model to the rules or limitations of the software. The support staff went above and beyond to make the setup and transition smooth and prompt. I couldn't be happier with the process of getting started!

There are minor areas where the software seems 'clunky' or a little lacking in the UI, but these are minor inconveniences ... nothing that makes me dislike the overall platform. (For example - an admin should be able to click on an appointment on the calendar and drag it to a new day / time. At this point, it appears that the only way to reschedule is to click on the appointment and fill out a form with the new date & time.)

I tried so many different programs, eight to be exact. None of them could help me with my various locations, times available, and price changes. I finally made contact with [SENSITIVE CONTENT HIDDEN] at FlexBooker, who really made all my dreams come true. I cannot begin to express my relief. I began to wonder if there really was a software scheduling program that would be able to help us. Within minute [SENSITIVE CONTENT HIDDEN] had done the complicated scheduling for me. I am very thankful.

So far, nothing negative to say about this software

Flexbooker customer service is excellent, & I find the setup to be very good. Its easy to work with, and looks clean & simple on my website.

The text messaging option (for confirmation and reminders) should be automatic, people booking in often forget to tick it.

Ability to customize to my needs; ease of use; scheduling for my staff at particular locations; integration of documents into booking page

requirement to download certain reports rather than it showing up automatically on the website

It's sheer customization, and ease of use. There is no one correct way to do something, but many ways. You are not railroaded into doing things a certain way such as booking, scheduling but you can find a multitude of different ways to achieve the same end goal. The staff has also been beyond phenomenal and the ease of use of the service is incredibly accessible to anyone. The UI is clean and easy to use. The connectivity with APIs is also astonishingly robust with a massive level of integrations and synergistic use with other programs, services and features.

The issue was initially with time zones, and blocks not syncing better. In general Flexbooker was lacking in functions that we needed initially for larger scale recruitment but as time went on it became rectified. Still, it was an issue out of the box that we simply were missing some features for a very large scale operation. There could also be better UI elements to preventing overlapping appointments. There's also some complexity to setting up everything to your specifications, but that is more a minor issue, but there could a better default customization experience set up.

- The ability for one person to book multiple guests ALL AT ONCE and for that guest count to apply toward any maximum guests per tour limit we had set. No need to "loop".
- Typical customer is NOT required to create an account. (Who wants to create an account for a single visit!)
- Confirmation emails contain a link to change or cancel the booking WITHOUT having to sign into an account.
- Confirmation and other emails very customizable but defaults are good.
- Forms are customizable, including custom fields.
- Forms can be standalone, modal pop-up on your site, or embedded in your site's page.
- Impressive how well the sizing of forms adapts to the display size, whether on desktop or mobile and whether standalone, modal pop-up, or embedded. When you create the form, it gives you the basic code for the embed.
- Integration with Google Calendar was incredibly easy to set up
- Extensive reporting
- Fairly good Mobile app for FlexBooker Management.
- Booking forms can be standard or custom. Custom fields are easily added.
- FlexBooker Management phone apps for Android and iPhone are available.
- Excellent and easily accessible support via integrated chat and email! They also welcome suggestions.

Did not have the ability to book multiple people with a different price for some of the people i.e. Adult, Senior, Child. However, support tells me they are looking at possibly adding that option.

My first criteria in switching from our existing booking app/program was the ability to install Facebook, SnapChat Pixels, Google tracking, etc... Our ad spend is considerable and having the abilty to track who is actually booking appointments for our elective ultrasound studio is priceless. The customer service and support is top of the line, and, once again, priceless, because, even though the software is easy to customize, implement and adjust, there is always a learning curve and the nearly immediate response with answers, or give me moment and they return, very quickly, with a solution is, indeed priceless. The launch of this software has very enjoyable, my only regret is that we didn't start here... but we are here now, and not the least bit disappointed... To many years of a stellar partnership!!!!

Honestly, i don't have any issues what so ever, we will look forward to the launch of their app, it is anticipated and I'm fully confident it will be on par with the performance exibited in the software from the browser.

flex booker's ease of integration is paramount. It can easily customize into an existing organizations processes and simplify already tedious tasks. Not to mention the customer support; Absolutely excellent. Any questions or concerns, they are on it to assist you in anything they can.

I am not very tech savvy, so at times, it can be overwhelming with the many features that the program has. This is not really a CON since after reviewing the features it can be understood why the options are there. Simply that in the initial glimpse at the software, one can feel like its too much to do.

It is pretty simple once you figure out all the things you can do. If you have any questions the customer service team is polite, Always answers in a timely fashion, and is extremely knowledgeable. [SENSITIVE CONTENT HIDDEN] has helped many times and she is absolutely fantastic!

The way the features implement into the website can be a little confusing, perhaps making it more compatible with all designs (not sure how that works as I am not a web designer) but again once you get used to it it becomes simpler and if you have a question on how to do it the team is highly trained.

The product is very easy to use. The Developers and Customer Support have been very impressive in their response time. We are a pharmacy company providing vaccines which makes our business model unique to FlexBooker. I have thrown numerous customizations at them over the course of 3 months. They have been very accommodating in developing these for our needs. The Customer Support team always responds within a few minutes of logging a chat ticket.

Because our business model is so unique, there were several custom functions that were not available. However the FlexBooker team took our recommendations and put them in as functionality. The reporting could be enhanced to provide more information and filtering flexibility. I was told that is on their roadmap. The supporting documentation could also be enhanced but is not a hinderance.

I liked the fact that there is tech support for all hours of the day when running into a conflict. They give you detailed step by step guides to follow and also give feedback with problem solving.

I wish there was an option to prohibit the use of customers double booking time slots. I also feel like sometimes it is very confusing to read for each hour what's going on. A more organized, less busy and more detailed design would help administrators be able to find booking reservations easily.

The simplicity of the interface and the range of features that are available.
Nearly every feature is configurable to create unique and customised solutions.
The multiple options around booking forms, booking flow and calendar scheduling are by far the most comprehensive that I have found.

It would be great to expose more CSS into configurable options. Such as removing some fields on the booking form by selecting which fields are required, rather than needing to learn and apply CSS.