TimeOut

4.5 (37)
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Web-based leave tracking solution for SMBs

Overall rating

4.5 /5
(37)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.7/5

95%
recommended this app
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37 Reviews

Debbie
Debbie
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Tracking Time Off Is Easy

Reviewed on 2021/05/18

Overall it has been pretty easy to use and makes tracking your time off easy. We were also able to...

Overall it has been pretty easy to use and makes tracking your time off easy. We were also able to add a link to our calendar which shows everyones time off. I would recommend this product.

Pros

This program is pretty easy to request time off and to track whether it's pto, sick days, special time off, etc. It's also easy to see what you've used and how many days you still need to use.

Cons

It glitched a couple of times and wouldn't allow me to select my time off by hours rather than day but I exited out and re-entered and it worked. I wish you could set it up to show your year by hire date rather than all years. Also, waiting for your supervisor to approve it can be an issue.

Jennifer
Overall rating
  • Industry: Museums & Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love TimeOut!

Reviewed on 2025/01/06

Wonderful! We were keeping track of hours on paper and this has made our lives so much easier.

Wonderful! We were keeping track of hours on paper and this has made our lives so much easier.

Pros

We are a historic house museum with a combination of full-time and part-time employees and everyone loves TimeOut! The vacation tracking is so easy to use for the administrator as well as the staff members. Signing in for the hourly employees is brilliant and the mobile app makes everyone's life so easy to approve and keep track of time. It's so clear and easy to use. We can't say enough good things about it!

Cons

We love everything about TimeOut. We can't think of what we like least.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to TimeOut

It's so much more user friendly and the customer service is superior!
Kim
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

CWS Review

Reviewed on 2023/08/18

It's made vacation scheduling easier.We've experienced challenges with employee review process in...

It's made vacation scheduling easier.We've experienced challenges with employee review process in Noteworthy, hopefully when these are "distributed" this year works properly.

Pros

Updated calendar displaying all of our employee's TimeOut.

Cons

Ability to make changes to entry after submission, including type (Vacation, PTO) and how much (Hours)

Response from CWS Software

Thanks for the review.
We understand your criticism for the process of needing to cancel and re-submit an approved day off instead of just being able to change the details. We have forwarded that suggestion to the product team.

Kristy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CWS Timeout

Reviewed on 2023/08/25

My overall experience with Timeout is great. system is very easy to use and not very expensive....

My overall experience with Timeout is great. system is very easy to use and not very expensive. Besides vacation tracking, I also use it to create a monthly global headcount report. Timeout's customer service very good. A big thanks and a great applause to [sensitive content hidden]
who has helped me with many requests over the years. [sensitive content hidden]
is very knowledgeable and a great problem solver. He always have answers and a able to fix many problems for me. [sensitive content hidden]
is awesome.

Pros

User friendly. Very simple and easy to use.

Cons

One thing I don't like is the accrual process where the system accrue first and then deduct vacation taken. for example when an employee max out on their PTO and wanted to use on the last day of the month. The system will not accrue add'l PTO for this employee because it accrue first and deduct vacation taken so it stopped accruing add'l time because it maxed out but then deduct the vacation taken.

Joan
Overall rating
  • Industry: Museums & Institutions
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use Time App

Reviewed on 2025/01/08

Easy to use, all information in one app...find out info on current and past hours, Vacation and...

Easy to use, all information in one app...find out info on current and past hours, Vacation and sick pay hours displayed so easy to find.

Pros

Easy to maneuver, very user friendly. Am able to see my hours, make changes if necessary and submit to boss for approval.

Cons

Have not found anything that I don't like

Joe
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TimeOut is Great!

Reviewed on 2025/01/06

Overall my experience with TimeOut is great. Super easy to enter time and easy to understand.

Overall my experience with TimeOut is great. Super easy to enter time and easy to understand.

Pros

It's very easy to use and understand and I like that it shows you vacation and sick time hours available.

Cons

No real cons that I can think of. I have never had a problem using it.

Amanda
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No problems

Reviewed on 2025/01/08

Works well, no problems ir issues with it.

Works well, no problems ir issues with it.

Pros

Easy to use, no problems to use.

Cons

I have to use it on the computer because the app doesnt work on my phone

Cindy
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TimeOut Software Review

Reviewed on 2024/04/12

Excellent experience and the few times we have needed help, [sensitive content hidden] have and are...

Excellent experience and the few times we have needed help, [sensitive content hidden] have and are extremely customer service oriented. A delight to work with!

Pros

Easy to program to meet our needs as well as easy for our staff to use

Cons

Big fan! We have not run into any problems with the software since we started using it in 2018.

Brenda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TimeOut is the Perfect Tool for Our Needs

Reviewed on 2023/10/10

We can run reports to see team members' status regarding using their PTO time, when is the heaviest...

We can run reports to see team members' status regarding using their PTO time, when is the heaviest usage during the year, and who is not using enough of their time so we can encourage them to schedule more time out.

Pros

We primarily use this tool to track PTO/Vacation, so that is all I can speak on. It is easy to use and clearly shows where each person's usage is at with an easy to read summary. We also set up our company holidays in the calendar for each year.

Cons

Once in a while, there may be a glitch with an exemption or carry-over amount, but the TimeOut team quickly responds with any questions I may have. And, usually, it ends up being a user error anyway.

David
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and straightforward PTO tracking.

Reviewed on 2023/08/17

Pros

I love that this is a tool that does 1 thing and does it well. Too many pieces of software try to be a catch-all, often leaving UX as an afterthought. Because the product is streamlined, it really considers all aspect of PTO and is therefore great at it.

Cons

The way the product looks could be updated but that is purely cosmetic. I will take accuracy, speed, and functionality over looks.

Maura
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great low cost option to track PTO

Reviewed on 2023/07/25

Pros

It's price and ease of use for both staff and the admin

Cons

It is sensitive to date ranges. If I enter an end date of 7/21 it is glitchy and doesn't allow staff to choose 7/20.

Response from CWS Software

Thanks for the review!
Sorry to hear that you've experienced issues with entering date ranges. That should not be happening. We'll have a support analyst reach out to better understand what's going on and get that corrected for you.

kenneth
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

review

Reviewed on 2023/07/20

vacation scheduling

vacation scheduling

Pros

it is easy to use, easy to teach new people.

Cons

Updates, Lately the app seems to be out of date a not working on newer phones, if it can't be resolved we will have no choice but to move off the platform.

Response from CWS Software

Hi Kenneth,
Thanks for the honest feedback. We totally understand your frustration with the Android app. The latest version for TimeOut is available in the Play Store and resolves all the issues you were experiencing.
Please let us know if you run into any other issues.

Lisa
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy Customer

Reviewed on 2023/07/20

Overall the program is great and we are definitely glad we moved from our archaic in-house PTO...

Overall the program is great and we are definitely glad we moved from our archaic in-house PTO tracking system. Customer Service has been awesome. Shout outs to [sensitive content hidden] who helped get us going and worked through issues we've encountered. They have been wonderful to work with.

Pros

Cost, ability to customize to our needs, ease of use.

Cons

Need a warning for duplicate entries the system does not allow. Only way to find out there is a problem is by encountering a Lock Out at login. Warning would allow a fix before the employee tries multiple times unsuccessfully to log on. Had this issue with same email address and user name. Also, when setting up the same person twice by accident. Seems like the system could tell this right away to avoid conflict and frustration for the user.

Response from CWS Software

Hi Lisa,
Thanks for the review! We are happy to hear that TimeOut is working well for you and that our support team has been helpful.
We are adding back the warning which blocks adding the same email twice. Sorry that caused you inconvenience.

gordon
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CWS system tracks our time away

Reviewed on 2023/08/10

It tracks our days away very well

It tracks our days away very well

Pros

the system is very easy to use. it meets our needs to process days away from the office

Cons

We do not have a 1 to 1 way to export out of into our main system

Akita
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for users, not great for data collection

Reviewed on 2023/08/17

If I didn't have to audit the information this app would be great.

If I didn't have to audit the information this app would be great.

Pros

This app is great for the straight forward entry functions. It gets the Job done.

Cons

Here I wish there were a way on the admin side to filter and organize time out for each employee for my needs. when I pull information I have to reorganize by copying & pasting into excel then using filters there.

Steve
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TimeOut Vacation and PTO tracking

Reviewed on 2023/07/24

Prior to using TimeOut we were tracking vacation and PTO hours using paper requests and manual hour...

Prior to using TimeOut we were tracking vacation and PTO hours using paper requests and manual hour tracking.

Pros

TimeOut is easy to use for the administrator and the end user

Cons

Nothing. TimeOut fills the purpose for which we use it.

Andy
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Product

Reviewed on 2023/08/24

Pros

A very easy to use application, management and use of these is generally user friendly

Cons

There is no feature that I do not would like of this application.

Cheryl
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing Product from a Customer Driven Company

Reviewed on 2023/05/17

LOVE IT! [sensitive content hidden] is amazing to deal with and never forgets who you are! The...

LOVE IT! [sensitive content hidden] is amazing to deal with and never forgets who you are! The personal touch is always nice when dealing with CWS.

Pros

This system is very user friendly on computer or using the app. Employees love the ease of adding time off in the system with notifications that are returned for approval. System was very easy to have implemented with a great support team at CWS. Even after implementation and have used the product for a couple years, there is always support from the team at CWS in a quick and timely manner.I would recommend this for any employer as it is tailored to your needs of your company.

Cons

There is nothing I dont like about Time Out. It is easy and effective!

Mollie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CWS Review

Reviewed on 2023/07/27

We have really enjoyed using TimeOut and has made our PTO tracking a seamless process.

We have really enjoyed using TimeOut and has made our PTO tracking a seamless process.

Pros

I like the PTO tracking feature. It is really easy for people to submit requests and have managers approve them.

Cons

Sometimes we have had issues with PTO converting over to google calendar but customer support has always been really helpful in trying to solve our issues.

Eileen
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great decision

Reviewed on 2023/05/18

The ease of getting this program up and running still impresses me, it is simple to use and our...

The ease of getting this program up and running still impresses me, it is simple to use and our team is so happy with it. Support has been amazing.

Pros

Time our has given our team the ability to request and track their PTO, in the past they were unable to do so

Cons

We don't take full advantage of what TimeOut has to offer, I can say that we have had no issues or complaints

Lindsay
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

time out

Reviewed on 2023/05/16

the customer service is very responsive and its been easy to implement

the customer service is very responsive and its been easy to implement

Pros

easy to use, customer service, calendar in outlook

Cons

everything is great, no cons with this product

Response from CWS Software

Thanks for providing your TimeOut review! We are thrilled to hear that TimeOut is working well for you and that our support team has been responsive to your needs.

Noelia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Finance Coordinator

Reviewed on 2023/05/17

Although there are still questions regarding the system from employees - It is easy to give them...

Although there are still questions regarding the system from employees - It is easy to give them direction as to what each column means and for them to look any day they want for their accrual.

Pros

It is easy for employees to track their PTO and for supervisors to see a whole calendar regarding who is taking PTO. It's easy to get a hang of.

Cons

There is not a short cut to each employee.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Program to Keep Track of Vacation and Time Off

Reviewed on 2018/10/12

Before using TimeOut, keeping track of vacation time and PTO was a mess. Each employee had to...

Before using TimeOut, keeping track of vacation time and PTO was a mess. Each employee had to remember and track their own days and it was based on a system of trust that they would be honest about what days they were off. TimeOut solves that issue so that there is clarity among employees and bosses about remaining PTO and vacation time.

Pros

It's so simple to use. Time out has a dashboard that allows you to track employees days off, remaining vacation time left and when you or an employee would like to request time off, you can set up in the system supervisors and/or bosses who will directly receive the email from the employee and approve any time off.

Cons

If you don't end up using time off or vacation time, you have to remember to go back to the system and go through a process to remove it as it is not done automatically.

Response from CWS Software

Thanks for the review. We're glad that TimeOut has helped your company.
You mentioned that your configuration does not remove unused time off automatically. Give our support team a call and we would be happy to help with this.

Laura
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2019/11/25

TimeOut was the first system that our company used to track PTO beyond excel and email. It was a...

TimeOut was the first system that our company used to track PTO beyond excel and email. It was a game changer in terms of company visability, auditing of records, and reliability.

Pros

The access for all employees, the mobile app, the flexibility of the system to have multiple types of days out, and the integration with Outlook.

Cons

There were a couple of things that were laborious, like black out dates, etc. To override you had to change the date and add the black out days, instead of allowing an admin override. In addition, for some reason, it did not flag when employee PTO requests would put them in the red.

Verified Reviewer
Overall rating
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for keeping track of vacation or time off at work.

Reviewed on 2018/07/16

I am able to keep track of my vacation days and stat holidays on a virtual calendar. I am able to...

I am able to keep track of my vacation days and stat holidays on a virtual calendar. I am able to send requests for days off to my supervisor where they can approve or reject it. This tool helps me keep organized. It keeps track of my remaining days left in the year, as well as what has been accrued up to this point.

Pros

Good tracker of stat holidays, days off, floater day, etc. Highlights all of the stat holidays and days booked off in the calendar. Sent requests to your supervisors for them to approve. You can add notes or messages when you send your request.

Cons

I feel like the look is a little outdated. It can be more modernized. However, the functionality is great and works flawlessly which is much more important than the look.