DialedIn CCaaS Reviews

Flexible and allow our organization to design a solution. User friendly and monitoring tools are good and low cost.

The customer service. Sometimes the phone kept ringing.

I enjoy the ease of use and the cosmetic look of the dialer program.

I wish there was a notepad added for a note throughout the day

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

It was easy to use being a first time call center worker.. it isn't as difficult and it's very timely .

I don't like how it goes down often and it glitched a lot .

Everything about it is user friendly. Using ‘Trainee’ is very helpful when training new team members.

I can’t think of anything. Everything runs really well.

Mostly easy to use (plug play) not as much

The multiple windows options. I think the option of multiple windows just makes it more complicated. Still don’t understand them tbh or how to use

Very user friendly! Employees that are not tech savvy or able to navigate the dialed in system easily.

I would love to have access through the system for my employees to Text and/or chat with potential customers.

It’s easy to manage and able to access usually never gives me problems

That it kicks me out of when I’m in a middle of a call

I like all the reports I can do. I like the screen sharing so I can see what my agents are looking at. I like how I can change the percent on what leads I want dialed

My bill at the end of the month was 10 grand because of minutes I did not like that.
Most dialers that I get have unlimited minutes so that would be a change

The customer service is great. People are friendly and they are able to help

Issues with SMS and login. I was having issues logging in and sending out SMS

I liked how you could disposition the calls easily and efficiently. I also liked how the calls were all recorded.

I didn’t like the fact that customers I called, when they would call back they would be rerouted to random salesmen on the dialer and not rerouted back to me.

I enjoy the simplicity of being able to log in with no problems and with the touch of only two buttons. No hassle of needing a bin like other phone applications

The only thing I don’t like sometimes is when you conference a call there’s a ringing sound which throws off the customer to think there getting a call

The thing I liked most is how easy it is to work the application and learn it. The connection is great and when you need help tech help is available

The systems seem a little outdated in client information. And transferring calls at times doesn’t go through. Minor details or issues.

The interface is overall easy to use and manage

Laggy at times and sometimes won’t allow me to monitor certain stations

I like the ability too make calls quickly.

My return calls don't come directly to my desk.

Very manageable for me to get on the phone.

Nothing just good service and I would recommend

How efficient the calls are. I can hear everything.

The frequent updates I have to do to keep it on my computer.

It’s easy to use and makes my job easier. I rarely have trouble with the system.

Sometimes it logs me out, but it does let me log back in almost immediately

Very User friendly interface, plenty of options for volume and noise suppression. Easy to navigate.

I wish there were more customizable features

It is a very easy to use system very user friendly

Nothing at all it's great nothing to complain about at all

I liked how easy it was to use and I had less customer complaints about being spam called

We had a little bit of trouble setting it up

It’s easy to use and understand. Most importantly you can always go back and make changes instead of having to start over again.

Sometimes the dialer crashes, and won’t let you log in

Great system, very easily accessible. Dailed in has a great range of features

Delayed response when on the phones when speaking through a headset

I loved the layout of the platform and the ability to set accurate appointments

I didn’t dislike anything about this platform.

Very efficient and easy to use! Smooth software

I don’t have anything that I dislike with the product