Vincere Reviews

Permanent Recruitment - visually aesthetic

Temp recruitment, Pay and Bill system is not a pay and bill system, customer support

I love the flexibility of Vincere, elements of it are customizable which is great. Our customer are loving the portal / live list and this has allowed us to create new services to sell to our clients. Our clients find the live list simple as they access through an email link and they can see all the candidates in one place. I’m using analytics, but I’m still learning with it, but I like to be able to see the consultants’ activities and fees.

To be honest I think overall the software is great – one small point is that the mandatory fields on the ATS have red asterisks and it is very easy to exit a record without filling in the mandatory fields. It would be good if when you tried to exit a record and the mandatory fields where not completed a prompt popped up advising that in order to save the mandatory fields must be completed. This would really help ensure that that mandatory fields are not left empty- this would help improving the data quality.

Nothing
Person in support was a nice guy, but only so much he can actually do with this system

It is cumbersome, clunky, counter intuitive and required 3 - 5 + times as many clicks for most actions compared to Jobadder
Search function is terrible (you need to type in exactly "John Smith" to find John Smith, wont bring up matching results to partial searches like "John Sm " like any other software.
Cant send SMS out of database. Cant send standardised email templates. Logging call notes and left messages cant be done satisfactorily
Cant save job add templates. Cant receive email notifications for new job applications or other actions.
You will end up wasting 2 hours a day in this system as opposed to saving time
Avoid and move to Jobadder
Its probably ok if you are moving fromBullhorn as that was terrible when I last used it. But if you are considering moving from JA to Vincere, do not proceed, it is a disaster

The analytics aspect of the platform is insightful and Vincere make an effort to keep the platform updated.

As a day to day user, it's a problematic & frustrating system. The platform feels clunky, click-intensive and prone to bugs and problems.

I've had issues with candidates applying for jobs but not appearing in the system or being recorded against the job they applied for whilst the feature for booking meetings has never worked reliably etc.

Everyone at Vincere is very friendly, but raising issues with customer support is frustrating. You get the standardised response of 'have you tried clearing your cache' whilst things never seemi to get resolved.

Good product, lots of updates, good webinars,

Must contact customer service through webchat that sometimes gets ignored, often hours for a response. My previous software just had a number you could ring, much quicker

It understands what Recruiters need as part of their day to day and how they best work.

Sometimes duplicating tabs doesn't work.

We were using Bullhorn before switching to Vincere. Bullhorn was decent but it wasn’t keeping up with the latest technologies as fast as it needed to. It was starting to feel like a legacy system. By contrast, Vincere are investing massively in the latest tech and it shows. They launched 6 years ago- so it’s product which is mature enough to have a bit of depth to it, but which is also built on the latest frameworks.
-For me, as a business owner I want a platform that is going to help me grow. In terms of measuring activity levels and KPIs, Vincere makes it super easy to see what is going on inside my business. Also, this is a system that my consultants love using. That’s critical.
-Data Migration: I migrated records across from my previous system (Bullhorn). I’d been dreading the data migration but it turned out to be pretty painless- the Vincere data migration guys managed the whole process and the end result has been great.
-Website stack: We decided to use the Vincere Instant Job Board and Candidate Portal on our new website- and saved ourselves the time and expense of developing our own job listing page. It looks great and saved us the hassle and expense of paying a web developer to design this for us.
I’d highly recommend taking a look at Vincere. Since we implemented Vincere, our quarterly billing rates are up 30%. That’s, ultimately, what you want from your CRM/ATS- increased efficiency, speed and revenue. Vincere delivers on these fronts.

The support is sublime. People ready to answer questions and actually looping back to see if the solutions they've provided actually work. An example: with my previous system, I had a small but persistent issue with the formatting of my email signature. The logo in my email signature would never render properly- sounds like a small thing but this basically prevented me from sending out emails to Clients and Candidates from the system as I am fussy about these things. I tried repeatedly to get support from my previous system on this but was basically ignored. With Vincere, they sorted this issue out for me right away. I was beginning to think this was impossible and it’s done now – really happy with it. It will make a huge impact on my ability to do everything through the system which is brilliant.

None. I was beginning to give up hope on CRMs before Vincere, I am so relieved that I have found a CRM that I actually enjoy using. This is the first time I've every bothered writing an online review which I think speaks volumes. If you are considering a new CRM then I would highly, highly recommend them.

We moved onto Vincere earlier this year and the explosion in productivity from my team has been insane, when compared to the previous platform (rival database provider).

There is a significant list of additional modules to tailor a product for your business and the customer support has been second to none (infinitely better than), rather than just accepting all the extra functionality that an Executive Search firm like ours does not need.

The quality difference is significant; user interface is great, quick response rate, usability, logic and extra functionality.

While I appreciate it's not a small project to change providers and is cost prohibitive for some bigger firms, if you quote #Wellsysentyou then Vincere will knock 50% off their standard onboarding charges or give you free access to their APP for a year (that doesn't apply to any other discounted rates).

We cannot recommend this product highly enough.

One of our data imports was in JSON. Tech didn't like the format but we got around it after a few chats and they imported the extra dataset for 50% discount.

We recently started using the LiveList client portal, which is getting good feedback from our clients already. Such a clever way of working with clients, we have made the LiveList part of our standard pitch for new business or to sell retained work. I also like pipeline and forecasting element is brilliant. Really clear and easy to understand. The LinkedIn integration is brilliant too.

I think it is important that Vinny (as we call it) is independently owned. Other systems out there- the Bullhorns and SeekAdders- are either owned by PE firms or job boards. I like supporting a firm which is owned by one of us, recruiters. Plus I know exactly where all our data is held.

Not much tbh. They do a lot of releases though so I'd say one negative is making sure we're using all the new features.

Love love love the LinkedIn tool, it's amazing! cannot tell you how much time it saves us as a business. There's too many features to list here but we love the various searches, calendar, talent pools, ability to mass email everyone, email templates, basically everything, we love using it. We used Zoho before discovering Vincere and to be frank it was ridicolously appalling. It got to the point that Zoho was so terrible we simply used it as a storage facility and didn't use any of the features because you have to build them all yourself which is too much setup when trying to run a business AND to make matters worse, whenever we tried to get support, the call centre was outsourced and the advisors were useless.

With Vincere, it's all ready to go straight out-of-the box, it's a dream. Plus the support are brilliant, they've got an office in the UK and the team are really responsive and always willing to help. It's been brilliant so far.

The only thing I can think of is we'd like to see some more customisation on the job board but we're currently in correspondence with the support team in relation to making this possible so fingers crossed.

We used a system called Darwin before. It was a bit slow, quite laggy, the user’s interface was not as responsive. What I like about Vincere mainly is the ability to scan through more than one resume at a time and it reduces the extra day to day job a lot. I haven’t used all the Advanced features that Vincere offers, however, when it comes to the very basic stuff that we use everyday as recruiters, Vincere is an improvement of what we have before. I am definitely very happy with Vincere.
My favorite feature is the Livelist. I like that it notifies you as soon as the client opens the candidate’s CV. It allows you to contact your clients and let them know that you need their feedback. The clients are able to view multiple CVs at the same time and can actually leave comments. I think it’s very interactive and it’s impressive to the clients. When they see that you are using a very sophisticated software, they think that you are very professional.

Not many at all. I know that there’s much improvement in the search feature so that when I search for the keywords, the keywords would show in the candidate’s CV.

We were previously on Placement Partner - lots of features but not at all user friendly. It took us about 6 months to get to grips with it and learn the system to it’s full capacity. We then came to a point where we needed a system that was more intuitive, efficient and easily accessible. We were also looking for a system that could also help with branding.

Vincere is like a smartphone. You don’t have to be an IT specialist to get it - the basics are there you’ll know how to use it just by playing around the system - extremely intuitive.

Everything is also quicker with Vincere, this especially so with the parsing of CVs. With Placement Partner, it took 15-20 mins to create a new candidate record with full details, but with Vincere, it could achieved in 3-5 mins. We save about 10 minutes on average for each CV, and have gained an extra 35% more time.

Other features we appreciate:
Talent Pools - I like how easy it is to search and ‘throw’ candidates into custom groups for future use
Color-coded system - the colors really helps to keep you on track and pushes you to finish the work you have
Easy to track & trace info: for example, when you submit a candidate to jobs , you get a full history of where the candidates are & to which jobs they were submitted to - reduces asmin time for us significantly

No obstacles with the system so far. Vincere is still a new system to us and there are a lot more features to explore.

Vincere allows us to store multiple documents for candidates which is a great way to keep everything in one place. These documents can be anything from resumes and cover letters to Passports and compliance documents.

The workflows are great and we can really easily see outstanding jobs/candidates/applications in one place. These can then be filtered by teams, consultants, companies, etc.. it's very powerful to have built into the product.

Customer service here is fab, we're treated like partners and always get detailed responses to our questions and help tickets. The issues/questions we have are always dealt with fast and efficiently.

To be able to find and or change job title from menu tab- I would love to be able to click on the Job and it link to the place where I can edit this. Many candidates use different job titles and I have to edit them.

Auto correct on emails would be good to see. Only in subject bar on right click but not on body of email.

We have a problem with our logo being too big for emails but the team are currently advising me on the best way around this.

Above all, I like its accessibility - new users always remark on how straightforward and intuitive Vincere is. And after all this time I'm still in love with the interface - clean, clear and user-friendly. The growing range of integrations is helpful too - we use Mailchimp, Xero and SignRequest. Last but not least, the company is also incredibly helpful - in spite of its impressive growth it still has the personal touch.

Updates are frequent and we don't often have time to master them - not a problem, just a drawback of being a busy recruiter!

I’ve only got good things to say about Vincere, it has really helped everyone in our business. The system is really clear – you can easily keep track of exactly where your candidates are in the pipeline, and moving them through the process is smooth and simple. However, my favorite part of Vincere has to be the dashboard. From here I can easily look at my stats, forecast, fees, upcoming interviews and live jobs. This really helps to keep me on track to hit my KPIs and clearly shows me how far I still have to go to hit target. Overall my team and I love the system!

It would be great if the ATS pipeline was slightly more customizable so we could change the stage titles, but this is just one small note on an otherwise very easy to use system.