MasterControl Quality Excellence Reviews
MasterControl Quality Excellence
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391 Reviews
- Industry: Hospital & Health Care
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great eQMS for regulated industries.
Reviewed on 2023/10/17
Quality Excellence has been core to our culture of quality.
Quality Excellence has been core to our culture of quality.
Pros
Ease of use and integration with products.
Cons
Out of the box solutions may be hard for end users to adopt.
Alternatives Considered
Dot ComplianceReasons for Choosing MasterControl Quality Excellence
Cost and integrationReasons for Switching to MasterControl Quality Excellence
Integration with Mx- Industry: Logistics & Supply Chain
- Company size: 10 000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
7 successful years with MasterControl
Reviewed on 2023/08/31
We have been using MasterControl since 2016 and since then we have NEVER received an Audit finding...
We have been using MasterControl since 2016 and since then we have NEVER received an Audit finding (neither by our ~global customers, nor any regulatory body like DQS, district government or even FDA).I feel secure and relaxed, knowing our quality documents are in a secure, validated system that I can access from anywhere, and that they sit in a system even our customers and the regulators themselves are utilizing!As a Pharma/MedTech logistics company, an electronic QMS system is a necessity and we are looking forward to utilizing more innovations with our imminent move to the MasterControl Cloud, especially because of the very promising AQEM solution!
Pros
Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent
Cons
Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly
Alternatives Considered
OpenText Documentum D2Reasons for Switching to MasterControl Quality Excellence
MasterControl was much cheaper than the others and offered a comprehensive "all in one" solution that we needed- Industry: Cosmetics
- Company size: 501–1 000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MasterControl
Reviewed on 2024/01/22
Pros
Documents Module: Control of access to documentation and linked training.
Process: Reports for analyzing trends in Quality Events.
Cons
It's hard to learn how to use. You cannot find content online and have to rely on MasterControl's resources which increases the cost.
- Industry: Medical Devices
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
MasterControl
Reviewed on 2023/08/31
Frustrating more than anything, primarily relating the cons listed. I inherited the system in a...
Frustrating more than anything, primarily relating the cons listed. I inherited the system in a state that would have worked well on a small scale during initial adoption, but was completely unmanageable at scale. After years of cleanup, it's working better for us, but the system still leaves much to be desired, and after 5+ years of using it 5 days/week, I can tell you not a day has gone by that we don't experience a bug. Fortunately, they're rarely critical. As stated in the cons, it gets a passable performance, though it could be easily improved if they took the time to do so.
Pros
The best feature of MasterControl as a whole is the process module. Process module allows custom electronic form development and allows custom routing for those forms. While it can be improved, it's a great tool, and in my opinion, MasterControl and most customers are not realizing its potential, but we do. 80% of our records are generated in the process module.
Cons
There are a number of factors that all seem to coalesce to create a system that can easily become unmanageable. Those are poor documentation related to best practices that isn't easy to find or well communicated by MasterControl, lackluster support, and an already confusing user platform with a generally poor user experience. There are number of small improvements that could be made that would greatly improve user experience, but MasterControl rarely seems to develop enhancements. I've used several versions over the years, and in most cases, the user experience got worse, not better. Providing clearer/more readily accessible documentation, better support and recommendations for admins during initial setup, and making some small quality of life changes would really go a long way. With that said, that software meets all baseline requirements in satisfactory way.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MC Review
Reviewed on 2023/11/27
Pros
Less human errors/corrections due to legibility. unable to misplace a document/record, like you would paper records.
Cons
does not have a hard stop, when a step fails and or is out of specifications. it would allow the user to continue and complete the job.
- Industry: Pharmaceuticals
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Keep Your Business in Control with MasterControl
Reviewed on 2023/08/31
We are able to keep all of our manufacturing and quality documents under document control. ...
We are able to keep all of our manufacturing and quality documents under document control. Training is easier to manage and track. We can keep track of our suppliers, necessary internal and external audits, change controls, complaints, investigations, CAPAs, OOS, calibrations, etc. We use MasterControl for as much as possible and have leveraged their tools to digitize many paper processes. During audits, the MasterControl system presents very nicely.
Pros
The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.
Cons
Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.
Alternatives Considered
TrackWiseReasons for Choosing MasterControl Quality Excellence
Our previous system was not validated and could not keep up the needs or our growing company.Reasons for Switching to MasterControl Quality Excellence
Lower price, and if the FDA uses MasterControl, we knew it would be good enough for us.- Industry: Research
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
With A Quality Eye
Reviewed on 2020/05/13
It maybe confusing at first but once you understand how all the modules work and how you can adapt...
It maybe confusing at first but once you understand how all the modules work and how you can adapt it to meet your needs it's great.
Pros
All documentation is in one place and excellent traceability. Electronic signatures reduces paper and time gathering wet signatures.
Cons
The system does require daily administration which needs to be recognised by business owner. The audit module isn't user friendly and could do with some improvements.
Alternatives Considered
TrackWiseReasons for Choosing MasterControl Quality Excellence
Needed to be regulatory compliantReasons for Switching to MasterControl Quality Excellence
MasterControl offered a one stop shop with the various modules and reporting process.- Industry: Medical Devices
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A complete eQMS system
Reviewed on 2023/10/18
Pros
It's relatively easy to setup and use. The MasterControl team really listens.
Cons
It is expensive, but on par with other systems. Still waiting for a validation module.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Qx is beginning to revolutionize our QMS
Reviewed on 2023/09/06
Pros
Document control, change control, and review workflows are among the biggest challenges facing our organization. MasterControl provides the means to apply industry best-practices, and excellent control and compliance, with intuitive, out-of-the box solutions. MasterControl Qx also integrates with MasterControl's Mx (Manufacturing Execution) system, a critical reason we chose it.
Cons
Onboarding has been challenging. This is not a flaw in MasterControl, but rather a feature: Connections, workflows, training, responsibilities, review cycles ... all have to be specified in detail. We didn't necessarily have all the information arranged in such a way as to make its entry into MasterControl 'easy'. However, once put together, the MasterControl system is far superior to its antecedent.
Alternatives Considered
Greenlight GuruReasons for Switching to MasterControl Quality Excellence
Integration with Mx was a huge factor. We want fewer integration requirements. Also, MasterControl really understands businesses like ours.- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Just getting started! Exciting
Reviewed on 2024/01/18
So far, we are thrilled and very excited as we learn more with each engagement. we are thinking we...
So far, we are thrilled and very excited as we learn more with each engagement. we are thinking we will want more and more modules in time to help streamline and automate our processes.
Pros
The Success Team and all MC team members we are working wtih are ready to explain, slow down and help us with this exciting process. It is clear our success is their success. So nice
Cons
We have not used it enough to have a "Con" to share.
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best value for your money
Reviewed on 2023/03/21
Master Control has revolutionized the amount a single document controller can process. Prior to...
Master Control has revolutionized the amount a single document controller can process. Prior to implementation there was a massive backlog of ECNs, now it rare to see an ECN take more than a day or two. I'm no longer going from desk to desk searching for documents.
Pros
Master Control automates a lot of our processes that were manual and paper based. Routing ECN/DCN have been a breeze within the software compared to how we manually did it in the past. The automation has allowed our company to process more changes at a faster rate which has made our customers very happy.
Cons
The only set back is not being able to fully customize everything to my liking. It's rather small and has not caused any significant issues, it's more of a personal preference.
Alternatives Considered
Infor Learning Management System (LMS)Reasons for Switching to MasterControl Quality Excellence
Master Control was by far the easiest to use and had the most scalability for our business.- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MasterControl Works
Reviewed on 2022/10/25
Overall experience with Qx has been excellent. Implementing most of the quality event forms had...
Overall experience with Qx has been excellent. Implementing most of the quality event forms had been relatively easy and end users have expressed having a good experience using the system.
Pros
I like how easy the software is to use for end users. It is also set up to be easy for admins as well.
Cons
The only con is that some of the features aren’t configurable for admins, so there are a lot of workarounds needed.
Alternatives Considered
Veeva QualityOne EQMSReasons for Switching to MasterControl Quality Excellence
Feedback from other customers who used MC recommend it.- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why MasterControl
Reviewed on 2020/11/09
Pros
What we liked most about this product was the ease of use for employees
Cons
The training module can be a bit cumbersome to use
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Water Solution Quality
Reviewed on 2023/10/18
Wonderful! My success team is the best!
Wonderful! My success team is the best!
Pros
I like the ease of use and functionality across all departments in the organization.
Cons
It is a bit complex it set up. There is a lot of flexibility and some of the naming conventions confuse my team.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
IT JUST KEEPS GETTING BETTER!
Reviewed on 2020/12/17
I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I...
I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. The support team goes above and beyond.
I have found that more than 90% of this application to be user friendly and easy to navigate. And as I mentioned earlier, MasterControl continues to evolve and it just keeps getting better.
Pros
MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable.
I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.
Cons
We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades.
I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MasterControl Quality Excellence
Reviewed on 2023/10/18
Overall, my experience with MasterControl has been very positive. From the product to the overwhelmi...
Overall, my experience with MasterControl has been very positive. From the product to the overwhelming customer support, if we don't have what we need it is probably because we don't understand or know about all the capabilities or haven't implemented a module yet.
Pros
We currently use docs and training and having all of that automated has been super helpful. Tracking metrics around training and docs has been much easier with data that can be downloaded at any time. Time spent chasing down training has been significantly reduced and has made the quality team more effective overall.
Cons
With the modules we currently use, I wish classes worked a little better. They are a bit difficult to set up and don't seem to integrate well with employee calendars, so extra invites are sent outside of MasterControl.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Master Control Quality Excellence is a compliance gem
Reviewed on 2023/09/08
My overall experience has been great and the support team always has a live person to speak to for...
My overall experience has been great and the support team always has a live person to speak to for any questions or problems you run across.
Pros
I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow.
Cons
The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service.
- Industry: Biotechnology
- Company size: 501–1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MC Review
Reviewed on 2023/10/18
I am the sysadmin and have learned a lot about the system. I think it is a powerful tool once you...
I am the sysadmin and have learned a lot about the system. I think it is a powerful tool once you know how to use it.
Pros
It routes our documents along a workflow and it allows us to manage training in one platform
Cons
If a user hasn’t had a lot of experience with the system, they easily get lost.
Alternatives Considered
TrackWiseReasons for Choosing MasterControl Quality Excellence
We could not manage training in our old DMSReasons for Switching to MasterControl Quality Excellence
It’s features and the price- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MasterControl Multisystem User
Reviewed on 2020/01/22
Pros
The customer service for any and all software issues simply cannot be beat. Employees are generally timely and knowledgeable in their responses. Although in the past, the fixes that the company has had to issues were sometimes just work-arounds, recently any representative I've worked with has been extremely thorough in resolving issues. System has undergone several huge improvements where I am much happier using the system as an administrator. System has decent logic to resolve issues for end users.
Cons
When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems. Casual end users have a hard time understanding the system often, and there isn't a ton of training content available from the company for basic users to help ease the transition.
- Industry: Biotechnology
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quality Excellence Review
Reviewed on 2023/10/18
Pros
Like that workflows naturally mirror our quality processes
Cons
Wish action item completion dates would automatically populate in capa
Alternatives Considered
TrackWise- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MasterControl Quality Excellence in a heavily regulated industry.
Reviewed on 2023/09/05
Pros
The ability to have all of our documentation in one place is vital. Especially in case of any regulatory audit.
Cons
Bugs in the system create significant problems for end users. These bugs in some cases also eliminate the ability to use or even in some cases access features or utilities that are being paid for and are supposed to be included in the system. In most cases if the issues being seen are not able to be duplicated, there is no root cause which proves in and of itself to be extremely difficult to document and explain in a heavily regulated industry.
- Industry: Medical Devices
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Quality Management System Software
Reviewed on 2023/09/08
MasterControl has given us a "one stop" approach for everything related to quality, documentation,...
MasterControl has given us a "one stop" approach for everything related to quality, documentation, and training. It keeps us in an audit ready state.
Pros
Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.
Cons
The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.
- Industry: Medical Devices
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MasterControl QMS
Reviewed on 2020/12/17
MasterControl has helped cut back on the burden of a paper-based system across many areas of the...
MasterControl has helped cut back on the burden of a paper-based system across many areas of the business. We are continuously looking for ways to move our existing paper processes into the MC digital platform!
Pros
Product is user friendly and was easy for the end users to adopt. The electronic document management process has streamlined our internal processes taking them from 100% paper-based into the digital platform.
Cons
Classroom functionality does not integrate well with our business as it currently exists, we hope to see expansion on that platform in future upgrades. Additionally, jReport has been a challenging adjustment as there are numerous instances where reports lose functionality as well as the limitations pulling data from module to module.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Completely Connected
Reviewed on 2020/12/17
Having training tied to the SOP and linked to the Production Records for real time verification.
Having training tied to the SOP and linked to the Production Records for real time verification.
Pros
MasterControl has allowed processes and documentation to be connected across the platform. Meaning I can connect a customer complaint to the CAPA and the CAPA to the SOP and the SOP to the training that satisfied the preventive action developed from the complaint.
Cons
Audit Module could use a makeover. Does not function like the newest features. I know it has the possibility of being great.
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review of MasterControl document module and processes module
Reviewed on 2023/10/18
Very powerful eQMS system and looking forward the AQEM to be implemented
Very powerful eQMS system and looking forward the AQEM to be implemented
Pros
Being able to create form and design the workflow to reflect the real process is such useful tool and help QA and RA departments a lot in my company. Also great job in the annual upgrade! The updates in each year make the Mastercontrol easier for users to use and be able to do more functions in a better way
Cons
There are too many steps and clicks if linking the document to e form is required