MasterControl Quality Excellence Reviews

MasterControl Quality Excellence

4.5 (422)
Write a Review!
#1 Quality Management System for Life Sciences

Overall rating

4.5 /5
(422)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.5/5
Sort by

422 Reviews

Emmanuel
Emmanuel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great eQMS for regulated industries.

Reviewed on 2023/10/17

Quality Excellence has been core to our culture of quality.

Quality Excellence has been core to our culture of quality.

Pros

Ease of use and integration with products.

Cons

Out of the box solutions may be hard for end users to adopt.

Alternatives Considered

Dot Compliance

Reasons for Choosing MasterControl Quality Excellence

Cost and integration

Reasons for Switching to MasterControl Quality Excellence

Integration with Mx
Rachael
Rachael
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MasterControl - Where Quality Changes Everything

Reviewed on 2020/05/14

Pros

We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.

Cons

Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.

Lynn
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User experience

Reviewed on 2024/05/16

A mostly positive experience with the system, with some minor improvement it could be exactly what...

A mostly positive experience with the system, with some minor improvement it could be exactly what we need to have to maintain our processes.

Pros

Having everything in one place makes it easier to manage the document management tasks

Cons

Sometimes there are parts of the system that are unable to be edited/updates and this can limit how we schedule our tasks

Verified Reviewer
Overall rating
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Quality excellence review

Reviewed on 2024/05/14

Pros

Everything is in one place and is auditable

Cons

It is not easy to train out, nit an easy user interface

Adam
Overall rating
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Promising but needs more

Reviewed on 2024/02/12

Pros

First and foremost, it has a great user interface. Certain elements like the task list and document explorer are accessible and easy to navigate.

Cons

The workflow builder is quite limited. You either have to rely on MasterControl's prefab workflows or try your hand at building your own (which is quite complicated) and forego MasterControl's support on those forms. There is a new platform for building these forms/workflows, and I am hopeful that it delivers a satisfying product.

Evelyn
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

General review document system

Reviewed on 2024/05/15

It helped to get our quality to a higher level

It helped to get our quality to a higher level

Pros

We are able to manage documents and training again as this was not workable on paper anymore.

Cons

Some reporting functions are still not that easy to use (for example tracking pending tasks)

Andjela
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Thank you for the review presents

Reviewed on 2024/05/15

Always a good cooperation with both management and support teams.

Always a good cooperation with both management and support teams.

Pros

The fact that it brought standardization of quality processes into a global system used world wide.

Cons

Performance issues whilst mass uploads or mass downloads

sabine
Overall rating
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

System made for users not for admins

Reviewed on 2024/05/03

Pros

Easy for endusers
Easy to configure based on your needs
Eforms - digitalization is easy :)

Cons

FBS workflow tracking
Reports for tarining module not all required information in one master report available

Predrag
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MasterControl review

Reviewed on 2024/05/08

Overall good experience with MasterControl.

Overall good experience with MasterControl.

Pros

User friendly system. Easy to track all the changes.

Cons

Sometimes it cracks, and works slowly, but that issue resolves quickly.

Joanne
Joanne
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One stop shop for QMS

Reviewed on 2024/05/16

Pros

All in one and linkage between modules, job codes etc

Cons

Nomenclature is hard to understand but once using it’s fine

Debbie
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quality Changes Everything

Reviewed on 2020/05/15

We are currently upgrading from and older version of MasterControl to their new cloud based...

We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.

Pros

The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl

Cons

There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

Alternatives Considered

Ideagen Quality Management

Reasons for Switching to MasterControl Quality Excellence

Offered everything that we needed in a much cleaner and easier to use package
Phyllis
Overall rating
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A complete eQMS system

Reviewed on 2023/10/18

Pros

It's relatively easy to setup and use. The MasterControl team really listens.

Cons

It is expensive, but on par with other systems. Still waiting for a validation module.

Jared
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MasterControl is a very good QMS solution

Reviewed on 2022/11/21

Overall, I'm very satisfied with MasterControl

Overall, I'm very satisfied with MasterControl

Pros

MasterControl is easy to use and has great functionality

Cons

Some functions are not as straight forward as they could be, and somewhat counter-intuitive

Jeremy
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

MasterControl

Reviewed on 2023/08/31

Frustrating more than anything, primarily relating the cons listed. I inherited the system in a...

Frustrating more than anything, primarily relating the cons listed. I inherited the system in a state that would have worked well on a small scale during initial adoption, but was completely unmanageable at scale. After years of cleanup, it's working better for us, but the system still leaves much to be desired, and after 5+ years of using it 5 days/week, I can tell you not a day has gone by that we don't experience a bug. Fortunately, they're rarely critical. As stated in the cons, it gets a passable performance, though it could be easily improved if they took the time to do so.

Pros

The best feature of MasterControl as a whole is the process module. Process module allows custom electronic form development and allows custom routing for those forms. While it can be improved, it's a great tool, and in my opinion, MasterControl and most customers are not realizing its potential, but we do. 80% of our records are generated in the process module.

Cons

There are a number of factors that all seem to coalesce to create a system that can easily become unmanageable. Those are poor documentation related to best practices that isn't easy to find or well communicated by MasterControl, lackluster support, and an already confusing user platform with a generally poor user experience. There are number of small improvements that could be made that would greatly improve user experience, but MasterControl rarely seems to develop enhancements. I've used several versions over the years, and in most cases, the user experience got worse, not better. Providing clearer/more readily accessible documentation, better support and recommendations for admins during initial setup, and making some small quality of life changes would really go a long way. With that said, that software meets all baseline requirements in satisfactory way.

Charles
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product and Customer service

Reviewed on 2024/02/05

The customer service and technical service has been excellent!! I've never worked with a friendlier...

The customer service and technical service has been excellent!! I've never worked with a friendlier or more helpful partner. The overall experience with MasterControl has been superb!!

Pros

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

Cons

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

Tyler
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Decent Document/Training module

Reviewed on 2023/09/11

MasterControl works as a document management and training module. It is not as robust as I would...

MasterControl works as a document management and training module. It is not as robust as I would like but it is relatively easy to work with. The customer service is above average.

Pros

The strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.

Cons

The weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.

Brenda
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IT JUST KEEPS GETTING BETTER!

Reviewed on 2020/12/17

I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I...

I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. The support team goes above and beyond.

I have found that more than 90% of this application to be user friendly and easy to navigate. And as I mentioned earlier, MasterControl continues to evolve and it just keeps getting better.

Pros

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable.

I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

Cons

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades.

I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.

Wendy
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Total Quality Management with One System

Reviewed on 2023/08/31

Interconnecting all apsects of quality management in one system, and allowing them to speak to one...

Interconnecting all apsects of quality management in one system, and allowing them to speak to one another. For example, a CAPA raised from an Internal Audit uses two different modules in the system, but the full traceability of the event remains linked.

Pros

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Cons

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Sarah
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Broad Quality Management System.

Reviewed on 2023/09/12

Quality records are easy to maintain.

Quality records are easy to maintain.

Pros

Applicable throughout our company. Easy to develop forms as work-flows.

Cons

Training does not allow for open-ended review and comment. Exams are limited to multiple choice, true/false, matching, sequencing or numeric answers only.Users can be added to tasks without having roles assigned by a system administrator.

Alternatives Considered

Microsoft Viva
Aubrey
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Increased compliance and efficiency

Reviewed on 2022/11/18

The overall experience has been great. The pros much outweigh the cons. We are looking forward to...

The overall experience has been great. The pros much outweigh the cons. We are looking forward to MasterControl expanding features even more and learning how to better use our existing ones.

Pros

Document control has been the most impactful. We are not losing documents, manually tracking them down, and can now approve from anywhere. Our compliance has dramatically improved and also our efficiency.

Cons

There are still some gaps in features to make a quality system entirely paperless. We are not able to transition logs over because they don't entirely fit anywhere. FBS forms do not have the functionality we are looking for. We use Mx a lot as fillible forms for things such as donor screening and QC testing where more calculations and documentation are required.Configuration can be difficult depending on who the consultant is. You get a broad range and a different experience with each different person, some more pleasant experiences than others.

Lindsey
Overall rating
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MC Review

Reviewed on 2023/10/18

I am the sysadmin and have learned a lot about the system. I think it is a powerful tool once you...

I am the sysadmin and have learned a lot about the system. I think it is a powerful tool once you know how to use it.

Pros

It routes our documents along a workflow and it allows us to manage training in one platform

Cons

If a user hasn’t had a lot of experience with the system, they easily get lost.

Alternatives Considered

TrackWise

Reasons for Choosing MasterControl Quality Excellence

We could not manage training in our old DMS

Reasons for Switching to MasterControl Quality Excellence

It’s features and the price
Serenity
Overall rating
  • Industry: Plastics
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Daily User / Master Control Administrator

Reviewed on 2023/09/22

I have setup, maintained and used multiple training database systems, this one is very basic and...

I have setup, maintained and used multiple training database systems, this one is very basic and for the most part user friendly. The reports needs to be more user friendly. There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities.

Pros

Master Control is a user friendly, real time data management system.

Cons

There are 2 cons to Master Control (both reports related); running reports is NOT user friendly and report layout is not detailed enough.

Babs
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MasterControl's Robust InfoCard System Shines, While JReports Falls Short in Managing Large...

Reviewed on 2024/01/25

Pros

MasterControl offers a robust InfoCard system that spans across various modules, enhancing the overall user experience. Document InfoCards effectively consolidate document files and associated metadata, providing a comprehensive overview, including document number, type, subtype, and custom fields

Cons

Unfortunately, my experience with jReports leaves much to be desired, particularly in its ability to handle large volumes of data. As someone who regularly deals with datasets comprising millions of lines, I found JReports to be quite inadequate in meeting the demands of such extensive data processing.

William
Overall rating
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MasterControl Qx is a great tool for compliance in documents management

Reviewed on 2023/10/17

Pros

Integration into other hubs in MasterControl

Cons

Some of the confirmations can have better data sharing and reporting.

Reasons for Switching to MasterControl Quality Excellence

Integration
Clayton
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Enough for any regulated industry

Reviewed on 2021/03/31

MasterControl provided us everything we need for employee training. Use of paper records is not...

MasterControl provided us everything we need for employee training. Use of paper records is not only impossible to control with a growing facility, it is a regulatory risk. The software is easy to use and definitely worth it. I can't speak to the report management side of it but I imagine it gets the job done as well based on what I have seen for training.

Pros

Plenty of features available, including CCM, CAPA, NCR and more. We mainly use it for management of employee training. Previously, we used a paper based training system. MasterControl is easy to use from a management side and the user end. Our employees got it right away and it worked like a charm at our facility. When new trainings are ready, they immediately get assigned.

Cons

Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.