Best Decision I made in 13 years of Business!
Pros
Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.
Cons
I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.
Response from ServiceTitan
Stacy,
It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!
Service Titan Rocks!
Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good.
Pros
Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day!
Cons
This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality.
Easy to use, great product
I used ServiceTitan to dispatch technicians, keep projects in order, hold all customer inquiries, and to generally help run the office. It was a great change from the software we were using previously to complete all these tasks.
Pros
This software is so easy to learn and teach. The interface is very user friendly, properly labeled, and easy on the eyes. There isn't a lot of unnecessary buttons or icons that can confuse, which would make learning it that much harder.
Cons
I didn't have many cons when using this software, but if I had to pick one, I would say that changing the sizing of the fonts, boxes, etc. was not as easy as I would hope. It has a large font, which many people prefer, but because I run multiple programs at a time I need small, space saving fonts. Other than that, it was great.
Response from ServiceTitan
Hi Risa, thank you so much for taking the time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We look forward to celebrating your continued success together
Great for Our Technicians and Dispatch Board, but Expensive!
It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.
Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.
Pros
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Cons
Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.
Response from ServiceTitan
Shilleah,
Thanks so much for taking time to review us. We love customer feedback!
We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!
Best Software Company!
Pros
With continuous feature updates and amazing customer service, ServiceTitan continues to impress us. Their user-friendly interface, makes everything from receiving calls to invoicing a customer super easy. Due to smoother dispatching and job tracking, our capacity to complete more jobs each day has increased significantly since switching to ServiceTitan. We have been able to stream-line so many or our processes which saves us lots of time and money. If you want your company to grow and be competitive in this industry, there is no question that you will switch to ServiceTitan.
Cons
I have nothing bad to say about ServiceTitan. All ideas and updates that customers have for the system, ServiceTitan listens to and improves on.
Response from ServiceTitan
Thank you so much for taking the time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use. We are grateful you decided to share your experience. Looking forward to continuing to help your business grow.
Makes customer service a breeze!
Everyone in my office and in the field thinks ServiceTitan blows our previous software that we were on for 10 years out of the water! It's easy to use and easy to learn. I love how the software is easy to follow from incoming phone call to invoicing the job.
Pros
Service Titan has given us the ability to track ALL our interactions with a customer. Our old software made it very difficult to track phone calls that didn't result in a booked job. Now, anyone who answers the phone knows exactly what the customer has spoken about with us in the past. Even our techs in the field have all the info our office has!
Cons
I wish the accounting integration with Quickbooks was a little more seamless.
Response from ServiceTitan
Thanks for your feedback!
We love hearing how ServiceTitan helps our customers connect better with THEIR customers.
We're guided by our mission to help home service companies more easily manage their business and be more successful and it's reviews like yours that motivates all 600+ of us to continue working tirelessly toward this goal.
Service Titan
Five-stars. It is quite facilitative. We are pleased
Pros
I like this software as it helps tremendously with the many logistical aspects of our quality organization
Cons
I do not have dislikes with the software as it is sophisticated enough to handle our special niche needs
Response from ServiceTitan
Thank you for taking the time to review ServiceTitan. We're happy to hear that ServiceTitan has helped tremendously improve your organization's efficiency. We've been working hard to build an amazing software for our customers and we are thrilled you think so, too. We are humbled you decided to share your experience. Looking forward to continuing to help your business grow.
Poor Support
Implementation specialist was helpful and responsive.
Pros
The software has many features.
Dashboard capabilities.
Cons
Product is overly expensive.
The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them.
Chat support continues to timeout with no option to call in; just email or chat.
Response from ServiceTitan
Hi Sylvette,
Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team.
Game Changer...
Great experience - always helpful. The uptime is very reliable.
ST allows my team to focus on the customer it’s very intuitive, logical and simple to use. It’s also a variable cost. As you add tech (rev producers) cost goes up. If you lose a guy you can turn off the cost.
Easy, easy easy.
Pros
Service Titan (ST) allow your front like teams (tech, CSR & DSR) a super short learning curve. They are able to comfortably serve the customer with confidence in a few days instead of weeks. Good real time reporting & support.
Cons
There is some holes the reporting, especially projects.
Inventory & inventory controls is a struggle right now but hopefully this being fixed soon.
The bridge with quick books is a little clunky but we still get good overall financials.
Great product for our service company, adaptable to all service lines
Easy to use, multiple users possible, no on-site data storage so there is security in that
Pros
No on-site storage of data, can access from any device, multiple user capable, somewhat intuitive interface
Cons
The cost is a bit high, but a necessary evil. Reasonable value for the price. Constantly evolving so this makes a up a bit for the price
The best software company in the HVAC Industry
Pros
Their support system is amazing, you can always reach someone, customer notifications is a HUGE plus and their customer record design is great.
Cons
There is frequent downtime on the system when Service Titan does updates at night. They are not very customizable to your company specifically.
Response from ServiceTitan
Gabriela,
Thank you so much for taking time to leave a review. We're fully invested in the businesses we work with and are thrilled you feel this way as well. We built ServiceTitan to make a difference for the hardworking men and women in the trades. It's an honor to work with extraordinary shops like yours and wish you continued success.
Why did we wait so long to start using Service Titan
Pros
We keep saying that it is one of the best business decisions we have ever made. Simplifies running our company, booking calls, keeping in touch with our clients, keeping our technicians accountable, seeing what marketing programs are working or not working, and on and on it goes.
Maybe the best attribute of Service Titan is their constant innovation and their radical (In a good way? of keeping in touch with us.
We can't help but suggest that other service companies take a serious look at this software.
Cons
Not much bad to say. Being a cloud based system, It has gone down a time or two in the years we have been using it. I believe they have upgraded their servers to the ones the Amazon's of the world are using.
Next Level
I believe this has moved our business needle by 15-20%.
Pros
The organization and marketing features have helped us take our business to the next level.
Cons
Being a smaller user I have lost my one direct sucess coach for a team. This makes it much tougher with on-going or reoccuring issues when I don't speak with the same person.
Stewart Plumbing Companies experience with Service Titan
Pros
Quick response to our concerns and needs. The implementation team was tremendous in helping us onboard in a timely manner. Learning curve was minimal for my team to overcome. 45 days in we are really comfortable with the product and still learning the features as the product is really robust. Reporting is broad enough to accomplish our needs in tracking performance and metrics.
Cons
Software conversion of data was a bit tough to work through but the Titan team stayed the course. We spent a lot of time correcting bad conversion with the Service Titan team . My suggestion would be to start off fresh with Service Titan and do not do the conversion of 2dispathing operating systems if possible. Again, the Service Level of Titan support is second to none!
Great software for our usage.
Pros
There is no learning curve for Service Titan, it's easy to use from the beginning, being able to maintain a sizable database.
Cons
There were some bugs and inconvenience early on , but fix were quick and the overall experience is very good.
ServiceTitan- GREAT for service company
Pros
-Easy to learn
-CSM team is amazing
-Makes a different in business almost overnight
-Shows everything happening in the business
Cons
I really like this product. MY only con is that sometimes support takes a while to respond on the chat, but I am sure they are busy and they always respond. If I get busy, they send me an email.
Great product with helpful staff
Pros
Support staff immediately available, listen to ideas and help throughout implementation.
Cons
New projects and additions to software can take long.
Terrible business killer
This should be a free app
Cons
All bad. Will ruin your business after you drain countless hours and money into it and lose half your customers because they hate it and work through all their stupid changes and updates and then talk to people they want you to tell me how to fix their product like going to McDonald’s without a menu and then they ask you what do you want
Great Product, Amazing People
Our team switched to Service Titan in December of 2014. The transition was easy enough through their implementation team. Since implementation, we have an infinitely better view and understanding of our company, and our key performance indicators are never more than a click away. While we have seen the product & company grow and improve throughout the year, the one thing that makes me most impressed with Service Titan is the quality of care that they give to their customers. I know that I am not one of their larger customers, but they treat us like we are the only customer they are providing their software, and are never more than a phone call away. I believe Service Titan will continue to rapidly improve over the next 2 years, as they are constantly rolling out significant updates to their software. For us, we can't imagine doing business without them anymore.
Servicetitan is an industry Titan
Overall, our experience with Servicetitan has been exemplary.
Pros
Servicetitan covers all of the aspects of running our water filtration business. From scheduling service to invoicing to memberships, it does everything.
Cons
Because of the enormity of Servicetitan's abilities, the complexity can be hard to manage.
Response from ServiceTitan
John,
Thanks so much for taking the time to leave a review. We're driven by our mission to help hard-working service companies like yours and are excited to hear about your continued successes!
All Singing Dancing Vaporware
Pros
Reasonably good interface for technicians.
The ONLY benefit we've gotten out of Service Titan is that we can process credit cards natively in the app.
Cons
Invoicing is horrendous and God forbid the technician makes a mistake and closes out the invoice with the mistake.
Service Titan Development Philosophy seems to be: Where one step should be necessary, make it a four step process. If you think an intuitive interface is a good idea, please find work elsewhere.
You'll be pulling your hair out trying to figure things that should be obvious tasks.
Amazing Service and Support.
Pros
Service Titan has afforded George Brazil Service amazing technical support. Their staff is always willing to help with whatever questions or problems that you encounter with the software.
Cons
As of late the latency that occurs during the business day is something annoying.
Hit their strengths
Pros: easy to get up and running. We onboard people in less than half an hour which is amazing. They're certainly not masters of the software that quickly but the software is not slowing down the new employee process at all. One of my favorite parts is the constant regular upgrades and improvements based on user feedback. Their customer service is the bar that I measure our company at....they kill it.
Cons: about every quarter there will be a hiccup with the backend servers (whatever that means) and it will go down. They always get it fixed quickly but none the less everyone at my company freaks out because service Titan is such a huge part of our day to day operations.
My experience: absolutely love it. It's like when you meet the one and you realize you weren't really living until you were together.
I haven't used anything better.
Pros
Their customer service is phenomenal. They help you any way they can, even if that means they have to remotely log on to your computer so they can see what you see and show you how to do whatever it is you need to do.
Cons
There are some features I would like them to implement, like being able to make each Tech a different color on the schedule screen so you can see right away how many jobs each tech has.
Service Titan is the Titan
After using several different software's we have finally landed on one that is the most suitable fro our business. From the dispatching to the Sales numbers, Service Titan is definitely on the leading edge of the service industry.
Pros
Sales numbers, Customer surveys, Tech bios emails
Cons
There is alot to do in Service Titan, you have to figure out the best reports for yourself
Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!