Smokeball Reviews

It’s an all in one solution to practice management. Also love the document assembly automation.

It could integrate better with QuickBooks to provide easier reconciliation of bank and credit card accounts.

Easy Integration with Microsoft Products.

Billing can be a little confusing until you get used to it.

I love the searchabilty of Smokeball. No longer do I have to open every document to find what I am looking for.

The lack of any phone messaging option with its own tab.

The texting feature is a fantastic option to reach clients who don't use email.

It would be nice if there was a higher limit count on messages sent through the texting portal.

It is more robust than browser based formats. Many people use it and in general its pretty strong.

Outlook and smokeball dont always go together like peas and carrots. Sometimes syncing can take a bit.

I love the functionality of Smokeball. It's so easy to use. The customer service is so helpful and quick to respond.

I'd like a better integration with Quickbooks.

I've been waiting for a document management program like Smokeball my entire legal career! I liked many things about Smokeball, but in particular is the ease of use and variety of features.

It takes a bit of time to load when first powering up in the morning.

It is very easy to use and they keep updating the product. If we have an issue, they are quick to help us.

Sometimes there are glitches and the calendars don't update or we have to wait for tickets to get responded to.

What I like most about Smokeball is that it is a user-friendly case management software that helps streamline workflow by integrating various interfaces, which significantly increases work productivity. Moreover, the automatics time tracking insures that I am making the most out of every document I draft, review, and revise.

The one thing I do not like about Smokeball is the timeframe it would take for their support team to create our templates into forms. Accordingly, my colleagues and I have had to divert billable time to create these "form" documents so that it further streamlines work productivity. Moreover, creating a "form" document is too simplified when certain forms require more complex coding.

Complete end to end practice management solution. Fantastic tech support and client account managers. Constantly improving the product for users. Actually does legal template automation (caption and proof of service etc) as opposed to Clio.

Cost of entry seemed very steep on 3-year contract basis. Because Smokeball integrates with all accounting processes except for operating accounts payable there is a great deal of work to get it stood up. Both of these hurdles are surmountable and worthwhile given the excellent product and service.

Smokeball is useful for managing any number of client files. The fact that it keeps contacts across all cases makes it easy to send form letters and make service lists. It also auto-generates captions.

I wish I could download documents from smoke ball directly rather than opening them and clicking save as and saving it. Maybe there's a better way to do it, but I haven't learned it.

It took a while, but once I understood how things work it made it easy to manage my client workload. Before I would lose track of matters where the client should have gotten back to me and didn't. Now with tasks it is easy to keep track. Also like the billing options and the automation. I am much more efficient than before.

Still getting used to billing hourly. I like that it tracks my time, but the entries are not good for billing as difficult for a client to understand. Also wish I could have converted Time Matters client to Smokeball easily. It would have been expensive so I running two databases.

All the different options to be used to cater to your office. Very user friendly.

Nothing so far. It's been a great learning experience.

Organization; ability to create documents, letters, etc by using templates, keeping track of calendar,

Not easy to create reports for specific issues, i.e. list of new lawsuits filed. Inability to use previous document for a new matter, cannot "switch" matters like before to save new document. Cannot incorporate "workflow" dates into calendar. We use workflow to monitor dates/tasks leading up to trial, these workflow dates do not go into events, so I have to create the workflow, take physical notes and manually put the dates into the events. This is duplicative and unnecessary.

It is exceptionally efficient. This has allowed me to quickly access my files anywhere and any time.

The cost is a bit high, but you definitely get what you pay for.

Since I began using Smokeball, I must say that without it, I'm not sure how some Law Firms operate at a high level. Smokeball allows for such a great user experience that benefits the Firm and the clients. Case management software can be clunky and difficult to understand however, Smokeball is user friendly, as a UI that makes sense, and they have a wonderful team of experts ready to help in any way that they can.

I wouldn't say there are many cons about using Smokeball. I guess it would be that you become super dependent on the software. Which isn't necessarily a bad thing.

how easy it is to navigate and learn to use.

it sometimes is slow and lags when opening documents.