Ideagen Quality Management

4.5 (175)
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Quality, compliance, safety and risk management

Overall rating

4.5 /5
(175)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.5/5
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175 Reviews

Femilola
Femilola
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Quality Management platform

Reviewed on 2023/07/21

Pros

Being able to raise NCRs and have a system where suppliers have access, update and can close out CAPAs.Great not having to chase suppliers as the system automatically does that for you

Cons

The set up for audit/SAQ is tedious, it would be great if that could be simplified.

Artur
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent QMS tool with even better customer support

Reviewed on 2024/03/04

Highly recommended, Excellent tool with great customer support and training.

Highly recommended, Excellent tool with great customer support and training.

Pros

Customer Service
Training Programme
Customization
Dependability

Cons

Clunky in use
Forest of permissions which are not always easy to understand.

Dasha
Overall rating
  • Industry: Printing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good basic system but could be improved for the future

Reviewed on 2023/09/19

Pros

Relatively easy to use and get non-Quality professionals set up on the system. Most of the modules and forms follow a logical format.

Cons

Not enough customisation available, system looks outdated and can be slow.

Andrea
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Q-pulse is a tool used by my organisation to successfully continues to meet regulatory...

Reviewed on 2023/04/11

Q-Pulse enables business to comply with regulations that lead to accreditations of the work my...

Q-Pulse enables business to comply with regulations that lead to accreditations of the work my company does.

Pros

Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy.

Cons

It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations.

Shelby
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Fair Q-Pulse Review

Reviewed on 2023/06/16

Good - our account manager [sensitive content hidden] is really helpful and always responds to any...

Good - our account manager [sensitive content hidden] is really helpful and always responds to any queries. We have feel supported. The cost is so high for the modules we will not be purchasing any more.

Pros

The layout is good. The administrator functions are easy to use.The document module is great and functions exactly how we need it to.

Cons

To make changes, build reports etc - this can seem really complicated and takes alot of time to do. Much more training would be required to become competent at this which comes at s big cost. The modules are really expensive - we would like to have more but cost completely restricts this.

Leah
Overall rating
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for GxP compliance

Reviewed on 2023/06/16

Q-Pulse has simplified our QMS, enabling automation of review and target date reminders, improving...

Q-Pulse has simplified our QMS, enabling automation of review and target date reminders, improving our closure rate for CAPAs and meeting of target dates for document review and training. We have also dramatically reduced paper consumption and storage space required.

Pros

Use of target dates and automated reminders, ability to control documents and manage assets

Cons

Audit trail for changes to records such as assets would be helpful. Some limitation on fields available

Stephen
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for a simple DMS

Reviewed on 2023/07/26

Pros

Availability of different quality modules.

Cons

Would like to see the ability to create webforms and to view document along with Q-Pulse metadata record.

Alex
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quality System

Reviewed on 2023/08/28

Pros

I really like how intuitive and user-friendly the platform is. It made managing quality processes and compliance tasks much simpler. The customizable features also stood out to me – I could tailor the system to match the specific needs of my organization. Overall, it helped us streamline our quality control efforts effectively.

Cons

One thing I didn't particularly enjoy about Ideagen Quality Management was the learning curve when first getting started. While the platform is user-friendly, there was still some initial adjustment needed to fully grasp all the features and customization options. However, once I got the hang of it, the benefits definitely outweighed this minor inconvenience.

Michael
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Q-Pulse QMS review

Reviewed on 2023/05/19

Q pulse manages our QMS very well and ensures we have the latest revisions at all times. Doc...

Q pulse manages our QMS very well and ensures we have the latest revisions at all times. Doc control and doc approval process is very good

Pros

All the modules are used to there full extent and it manages the system well

Cons

storing external documents within records etc could be improved

Paul
Overall rating
  • Industry: Maritime
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Better than any available competitors

Reviewed on 2023/06/15

Pros

Q-Pulse is a fully featured, off the shelf Management system that does what it says it will and does so well. OEM support has been good from the start and this has been critical with ensuring a successful implementation of the system.

Cons

The UI of the desktop application looks a little dated, which takes a little getting used to, although this is mitigated somewhat by the constantly improving web based portal.

Mary
Overall rating
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use and manage

Reviewed on 2023/08/31

Pros

Easy to use and easy for everyone to have the same documents. No confusion on newest version and easy to update.

Cons

Sometimes uploads take a while to upload.

Karen
Overall rating
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Q-Pulse helps with Quality Management

Reviewed on 2023/06/19

Pros

Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily.

Cons

I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format.

Daniel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Q-pulse review

Reviewed on 2023/07/24

Pros

Found it really easy to use and the features are very useful.

Cons

Some of the steps are tedious when filling out audits or non-conformities as the names/dates do not auto-populate.

Natalia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Q-pulse implementation

Reviewed on 2023/07/24

Pros

Better functionality from previous QMS system. Ability to work across sites and still have access to system.

Cons

Unable to upload multiple documents at the same time with set template/duplicates. Have to do one at a time which meant transfer from previous quality management system was difficult.

Sharon
Sharon
Overall rating
  • Industry: Semiconductors
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product for all sizes of Quality Management systems

Reviewed on 2023/03/31

I manage three areas at our site , Q-pulse makes that very easy for one person since everything is...

I manage three areas at our site , Q-pulse makes that very easy for one person since everything is documented and recorded in the system. Monthly reports are also easy because of the analysis module which makes reviewing the data easy.

Pros

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Cons

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Shawn
Overall rating
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QPulse for Research

Reviewed on 2023/04/13

Pros

Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures.

Cons

Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\use

Fergal
Fergal
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent tool for Supplier & Audit management

Reviewed on 2023/03/22

Great overall features and client customer service

Great overall features and client customer service

Pros

Easy to use & great tool for supplier & audit management; great customer service and client management.

Cons

Can sometimes lag when filtering large data of historical data.

Sarah
Sarah
Overall rating
  • Industry: Warehousing
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Q-Pulse Enterprise

Reviewed on 2023/03/07

The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on...

The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us.

Pros

When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.

Cons

Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.

Philip
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Q-Pulse management system solution

Reviewed on 2023/03/09

We have used Q-pulse for over 10 years and it is a critical part of the business that we could not...

We have used Q-pulse for over 10 years and it is a critical part of the business that we could not be without, although if we had a wish list to improve it, we would like it to be more user friendly and more helpful for the casual or new user.

Pros

Q-pulse is a very good tool for helping us manage key areas within the management systems, such as CAPA and document / asset control, at least it is for them that know how to use it.

Cons

Q-pulse is not an easy tool to learn your way around and it can put people off using it due to it not quite being as intuitive as it could be

Obed
Overall rating
  • Industry: Sporting Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Qadex Vision is a very useful tool

Reviewed on 2023/04/18

Overall, is a good tool to use.

Overall, is a good tool to use.

Pros

It is very useful tool management in all aspect. Very interactive and easy to use. A little training, you are there to go.

Cons

I personally find it useful and haven't identify any set back yet.

Sian
Overall rating
  • Industry: Food Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Qadex for Supplier Approval

Reviewed on 2023/04/17

Pros

All suppliers specifications and questionnaires are stored together in one easy to find location

Cons

Technical difficulties/buffering occur often meaning the system is unable to use

Sam
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Service

Reviewed on 2023/04/18

Pros

Having a dedicated account manager is great as they massively reduce the workload on our team.

Cons

I think the flexibility of the system (e.g. multiple codes linking to a single specification) could be improved to allow for a more seamless transition

Alla
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Qualtrax saves time !

Reviewed on 2021/06/07

Overall this system is very well put together and will organize company's quality system. Qualtrax...

Overall this system is very well put together and will organize company's quality system. Qualtrax customer service and tech support are always available.

Pros

This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows.
Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax.
Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary.
It is also very helpful that several accrediting bodies are also using Qualtrax.

Cons

I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow.

Tom
Overall rating
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust & Flexible workflows are invaluable and come standard rather than as an add-on or...

Reviewed on 2021/09/24

This is a great company to work with. The sales process was not pushy, and they were honest and up...

This is a great company to work with. The sales process was not pushy, and they were honest and up front about what the product could and could not do, which is very refreshing for a software company.

The onboarding process was great. The trainers are very skilled and personable. The follow up to questions is prompt and very helpful.

Technical support is excellent. They respond in a timely manner - same day in every instance where I've needed them. Speaking to a live person who lives in the US is becoming harder and harder to find, but these guys do it!

They also have an annual User's Conference, which does cost money, but is worth its weight in gold. It's limited capacity ensures you get one-on-one attention from their technical team if needed, and networking with other users proved invaluable. We were able to share workflows with other users and use their designs to implement in our own system. Very, very helpful.

Pros

I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality.

Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze.

Cons

They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows.

It's a small thing, really, but it does leave something to be desired from the user perspective.

Verified Reviewer
Overall rating
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automate your ISO 17025 or TNI compliance

Reviewed on 2020/03/05

Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify...

Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify compliance and have produced a robust product that delivers solid value. If you are hesitant to abandon your current compliance strategy, don't be. Even the best in-house systems can't compete with their ready-to-use solutions. Adoption is quick because end users immediately see that every process Qualtrax takes over is more elegant, tidy, and traceable. There's always room for improvement and Qualtrax recognizes that. So, the company listens to the voice of the customer and they continuously work to improve their software. I don't think there is a better product on the market that comes close to Qualtrax's value, ease of use, and functionality.

Pros

Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless.

Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

Cons

Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.