IDEXX Neo Reviews

With a very intuitive UI, Neo is super easy to learn and use. If you can place an order on amazon, you can master Neo is just a few days. Embedded help & tutorial features are very helpful, and tech support is quick to respond. Integration with Idexx's reference lab is nice, but not perfect.

Neo's financial reporting is clunky at best. While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen! There's also poor management of multiple users working on same patient -so it can be easy to over-write someone else's notes.

Customer service is great. They are good about taking enhancement requests and improving the software. It’s fairly easy to use. We use IDEXX reference labs and all of our lab reports get automatically saved to the patient’s file.

Some of the reports are lacking. Inventory reports/records could use some improvement. There are a few other things, but I foresee IDEXX Neo making the necessary changes.

Idexx Neo is very easy to use and staff can learn to use it very quickly. Support is usually quick to solve issues/problems.

We have had idexx neo for about 3 years. I believe neo is good for a small practice or a new practice, not for a large or busy practices. There are really minimal integrations with 3rd party vendors. The reminder system leaves a lot to be desired. The inventory management is designed very poorly and reports at all levels is lacking. The controlled drug reporting is not designed well and NEO does not generate any cures reports (for states like California that require controlled drug reporting). When we initially signed up for NEO I was informed that CURES reporting was built in but it is not the case. I have been asking support about implementing this for years but have not gotten anywhere.

I like that it can be accessed completely online and they help icon is usually really helpful. As a new clinic with no one that has ever use this software, it was very easy to figure out.

Some basic functionality’s that are these offers have are not an option with Neo. For example you cannot send records to another practice directly from the system. Do you have to save individual items and send it over in an email outside of the program. Also the reports for cost of goods or not completely accurate

We switched from Impromed server based software to Neo cloud based and are extremely happy it. Neo is very easy to use. I loved that our team was able to practice on Neo before our launch date. It made our first day using Neo much less stressful compared to our switch from DVMax to Impromed. The setup for Neo is time consuming but you get to make the software exactly what you want. It has made our charting and billing much more efficient. The consults section is difficult to read through at first but we are getting use to it. The only complaint I would have is that there are not many forms premade in Neo. You have to make them mostly from scratch. It would be nice if we could see what other practices are using and be able to use their premade forms instead of making all new ones. Overall Neo is working great for our 2 doctor small doctor practice. Very happy with the switch!

-Lack of forms
-Reminders are tedious to set up and understand at first
-Not as many reports as server based softwares

Speed,
Shows definate feedback from Veterinarians.

No Integration to different Blood testing machines, External Laboratories other than Idexx.
Not Integrated to CRM option.

able to log in from anywhere. ease of use

not team friendly.
we need to be able to "turn off" reminders per pet & per client.
we have alot of rescues that their reminders over whelm our system on pets they keep track of services. this was a feature in Avimark we used alot.
also, would like a simple "period" totals in which to send to accountant.
a product or service "who got" would be ideal. when looking for "a pet" that is on a Rx but cant remember the name of said pet we could search all pets on "Rx".

Very straightforward to use from the get go. Customer support during business hours are prompt.

Reporting takes a while to become familiar with.

I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

System is very easy to implement. The transfer of data from our old system went very smoothly. Walk through and on demand tutorials are very helpful.

You are unable to enter high/low on estimates. Unable to email full records without saving elsewhere

I've used a lot of different software during my career and this is everything you need, nothing you don't. Very intuitive and user friendly.

I bought a practice with only paper records so initially implementing all our charges including inventory was tedious. But now its done and functions seamlessly.

Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS.

The few things that Neo is not capable of (yet):
Creating automatic call backs for appointments.
Integrated payment--although I think that this is in the works.

There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open.

I used this software for little over a year until changing to something else. Neo was very easy to use in regard to create medical records, collect payment and the benefit of being directly connected to Idexx Laboratories to order, view and share lab work

What I did not like about IDEXX Neo was the serious lack of sharing medical records capabilities, inability to put in prescriptions on the chart with refill capabilities.

Ease of use and intuitive design allow rapid learning for new employees

Initial template design was minimal when the software was activated but I assume that it would be better today

Cost Benefit is excellent. Training is very easy for new staff because of the simple and straight forward interface. Almost all tasks take minimal steps to complete unlike some of the more popular PMS out there. Very customizable and the support is top notch.

Inventory is not complete. Different batches of medications cannot currently be tracked separately. Invoices closed out on one doctor by mistake cannot be easily switched - payment must be deleted and re-entered. Lastly, integration with other software is very limited. Software for client communication and education that is compatible with Neo is almost non-existent.

Easy to use for new employees and the constant upgrade.

The financial side or back of the program needs to be able to create more data.

I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing.

I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Easy to use, easy to communicate with product support

Wish it was smart enough for when they buy more than one product it would reflect in the reminds

The vet connect plus features were the biggest selling point. I also really appreciate the frequent updates and feature improvements. So far all the new roll outs have been positive.

My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders. It is a drop down calendar and it is horrible.

Integration was fairly seamless. It's a clean looking schedule.

There are a lot of steps to schedule an appointment.

How easy it was to learn how to use, and how helpful customer support is.

Consultations don't automatically save after a certain amount of time.

I like the collect payments the best. Makes making payments easy

How the patient info is presented on each screen, and the quick access drop down

This software requires very little navigation between pages to complete my exam notes and billing. All of my lab results also come into the program and are just a click away for me to review them.

As cloud software, I run into times when I don't have access to internet, which is frustrating but not actually a fault of the software.