PortalGuard Reviews

Integration was seamless. Customer support is fantastic along with the sales team. They all work as a team and communication within is strong.

With many companies you purchase a product and make your payments without much further interaction. Our experience with this company has been very different from that. After several meetings with the implementation engineer, we developed a rapport that made us feel like our needs were understood and they were being met. Even better, we were invited to meet with their executive team to give them our feedback (which almost never happens with most vendors). Not only did they listen to our story, they offered additional information to help us better use their product. We could not be more pleased.

We have run into issues with the product needing updates and the updates have caused our system to be unavailable.

We benefit from single sign-on to a variety of systems as well as self-service password reset, a functional help desk tool and multi-factor authentication, all in a customizable package that can be hosted locally and in the cloud. It is ultra flexible in meeting our needs.

We have close to a 100 applications that are integrated with PG. These are internal and external applications. We can configure SSO with almost any application with in few minutes. The software availability is very high. I don't remember that PG ever stopped working unless hardware issue.
PG has been great partner for many years.

We have been using this for over 5 years and is a very handy self-service tool for Users to unlock their accounts and reset their passwords without any interaction with our Helpdesk. Having the Client available at they Windows login screen is also cool.

Because of Portalguard we have been able to provide our users with SSO to our portal; establish effective password and security policies; and synchronize user passwords across multiple applications.

Has an Engineering manager it’s the kind of software you could deploy in your solution or infrastructure and forget it exists, for all the right reasons: doesn't require much maintenance, never goes down and no bugs in all the features we use... it just works! We even embedded it in our software for our cloud offering.
Deploy and forget!
Support team is great, and the company does listen to your feedback and change requests.
Don’t know which other password manager software you are currently looking at but forget about it and pick this one!

Portal Guard has been a great tool and has made it much easier to help other users working from home to manage their passwords.

We have different countries who log into embassies around the world so they can upload information and we need security. We are very happy with our worldwide portal arrangement using Portal Guard.

We use this product for self service password reset and local 2FA authentication for servers and static systems. We can't use it for laptops as some systems connect to the internet after login and those cannot authenticate without an active connection.

sso and idp integration, support and reporting

Have been using this solution for a year and now wish we would have made the change sooner.

It is good

Southwestern Community College District was looking for a self-service password reset program to integrate with Microsoft Active Directory. After doing some research, we chose PistolStar's PortalGuard product. The product is simple to configure and maintain. After the initial configuration was a success, we started looking for other applications that could use this technology. We had two immediate projects that came up. Our IDP connection to OpenCCCApply was difficult at best to support and maintain. The initial expenditure of time and effort to get IDP to OpenCCCApply operational before PortalGuard required 3 months of configuration and troubleshooting. Since IDP is the backend for PortalGuard, we opened discussions to see if it would be a good replacement. PortalGuard, with a couple of hours with tech support, had the IDP to OpenCCCApply connection configured and ready for production. It could not have been easier. The second project was the need to implement Single Sign-On throughout our campus community. This solution also went smoothly and with little effort. We have since integrated it with SharePoint, Blackboard, Canvas, OWA and WebAdvisor. We could not be more pleased with how this product and company have worked out for our needs.

We purchased PortalGuard as a solution for our ever-increasing password reset issues. As our company continued to grow and added more distributed employees, we were spending more and more time managing passwords, resetting them, and unlocking accounts. PortalGuard solved all of those problems for us in one easy to use platform.

We were very pleased with the initial setup. Not only did the PG team help us plan out our use cases and installation, they helped us configure the server, test it, roll out the service, and they helped us with best practices for the future.

The software itself has been great. Very easy to use, even for our least tech-savvy employees. When we set it up with our Windows Login screen, it created the familiar "Forgot your password?" link that is common to many websites, so it was very intuitive to use right out of the box.

Integrating PG with OWA2010 was a little more challenging as it involved AD Federation Services, but once we got the federation server up and running, the rest was a piece of cake.

I highly recommend this product for businesses and organizations that are looking to save time and increase productivity by allowing users to manage their own passwords and accounts.

PortalGuard has been a great solution for us in managing password resets for students, faculty and staff. They can now maintain their own passwords, any hour of the day, without needing intervention from IT staff. This saves us many man hours each week and helps those students that forget their credentials in the middle of the night.

PortalGuard has saved us both time and money. With several public facing web applications that are in use 24/7/365 forgotten passwords and password resets are a thing of the past for our service desk.
PortalGuard's support is superior to most other organizations that I've had to deal with. I usually have an answer or someone able to remote into my system the same day to help with any problems.
Users usually have no problems with the PortalGuard interface and are able to get registered in minutes.

The PortalGuard product was one of the only SSO solutions that we could find that we could install locally on campus and have complete control over. Additionally, the pricing model was much more palatable than some of the competing cloud-based products that charge per user.

Getting the demo of PortalGuard set up took a bit of effort, as we have a rather complex network situation. The PistolStar customer support team was fantastic, however, and made themselves eminently available.