Beth

Overall rating

Industry: Consumer Services
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Support

Reviewed on 2017/01/12

I had some trouble getting started but with the help of a great support system from Service Bridge...

I had some trouble getting started but with the help of a great support system from Service Bridge we managed to iron everything out. I highly recommend this software.

Pros

Easily manageable to all employees, office and techs in field.

Cons

Still waiting for ability to create Tasks from within customer main file.
Not crazy about the necessary integration with quickbooks online since desktop is so much easier to navigate but I know that isn't negotiable.

Response from GPS Insight

Hi Beth,

It's been great hearing so many positive reviews from our friends at Critter Control - we really enjoy working with you and it's been great getting such good feedback.

We look forward to improving ServiceBridge even more in 2017 to give you the best tools possible for running your business.

As a reminder, you can visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features (such as creating task within a customer main file), or reach out to support directly with questions and feedback.

We look forward to continuing to serve you and our support department is always here to help along the way if you have questions.

Cheers!

- ServiceBridge Team

Curtis

Overall rating

Industry: Facilities Services
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

ServiceBridge Review

Reviewed on 2016/07/05

We have a relatively small group of eight technicians to manage multiple types of service calls and...

We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time.

Pros

It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs.

Cons

Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits.

Sean

Overall rating

Industry: Construction
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Awful! Do not use!

Reviewed on 2018/12/20

We are switching because of how awful the experience has been. Stay AWAY!

Pros

It has an office and field compoenent and you can accept payments in the field.

Cons

Customer support is awful. There is no training. The system is a drag on the business and very inefficient. If you ever try to leave it is nearly impossible to get all the data that you need out of the system. You will lose a lot of data if you try and transfer. If they tell you that you won't, you will, I am making the transfer now and we are going to lose a significant amount of information but it is worth doing it to not use Service Bridge.

Also, they do not respond to you in the timeframe they say they will respond to you.

Response from GPS Insight

Hi Sean,

Thank you for the honest review of ServiceBridge. I am sorry to hear that you have been frustrated with our customer support in the past. We are making significant investments to improve the support we provide which includes adding live chat (this can be found in the help center in ServiceBridge). Please do not hesitate to reach out to us with any further questions or concerns you may have.

Thank you,
Sabrina St. Peter
Customer Success Lead

Avril

Overall rating

Industry: Oil & Energy
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

FEEDBACK FOR SB

Reviewed on 2017/01/06

A good program to work with, the only concern we have is when we have an issue we can not speak to...

A good program to work with, the only concern we have is when we have an issue we can not speak to anyone immediately, some times the response time is longer than we want through email & phone. When we do get the support it is very good & efficient.

Pros

I am able to dispatch easily & invoice quickly.

Cons

Not always aware of changes & have to adapt.

Response from GPS Insight

Hi Avril - thank you for your feedback.

We aim to respond to all support tickets within 24 hours. If it is taking longer then this time frame to receive support help; please e-mail [email protected] and let us know. We want to make sure you get support when you need it.

For product changes, we have a webinar every other week on Wednesday afternoon which covers the latest changes to our software. We announce these features and provide a webinar sign up in our newsletter, which generally goes out 2-3 days before the webinar on Wednesdays. We'll make sure you receive an e-mail next week which will cover new features and updates to ServiceBridge.

If you ever have additional questions, ideas for new features; or want to review past new feature webinars which cover updates to the system; visit https://support.servicebridge.com/hc/en-us .

Thank you for your feedback and we look forward to continuing to serve you.

- ServiceBridge Team

Jennifer

Overall rating

Industry: Facilities Services
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

service bridge

Reviewed on 2016/08/31

Incorporating Service Bridge into our business has made work orders and maintaining customer...

Incorporating Service Bridge into our business has made work orders and maintaining customer records easier or more accessible in and out of the office.

Pros

We are able to track customer work orders. I like that we can keep record with photos attached to the work orders. The ability to sync with quickbooks.

Cons

I wish there were a way to customize which custom fields show up for different customers, change the order in which they show up, and have the option to include them on work orders that are sent to customers. Each month I have to schedule the recurring weekly service accounts. I wish there were a way to duplicate that each month; it would save me a lot of time. It would also be nice to view a customer's work order list in one pane and click thru to view in another pane; opening a new window and/or going back and forth to the cust file takes a lot of time. I also wish there were a way to view all photos instead of having to go work order by work order. If some of these features are available I am unaware.

Brook

Overall rating

Industry: Consumer Services
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

We appreciate servicebridge

Reviewed on 2017/01/06

Servicebridge has made running our pool business with such ease. Thank you for providing such a...

Servicebridge has made running our pool business with such ease. Thank you for providing such a user-friendly program.

Pros

I am new to the pool business and servicebridge has made it easy for me to learn the business with your user-friendly system

Cons

N/a

Response from GPS Insight

Hi Brook,

We're glad to hear you're enjoying ServiceBridge. We set out to make the most user-friendly yet powerful mobile application possible, and we're happy to hear it's working for your pool business!

We have noted your comment on location names for multiple location clients and forwarded that to the support team. We welcome you to visit our support site at https://support.servicebridge.com/hc/en-us where we have a Feature Request board under Community - we're always looking to hear from our customers on what features we can add to make ServiceBridge even better.

We wish you the best with your pool business in 2017 and look forward to continuing to support your business as it grows.

Thanks,

ServiceBridge Team

jennifer

Overall rating

Industry: Construction
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Ease of Use

ServiceBridge

Reviewed on 2017/12/11

frustrating in too many ways

Pros

potential could be great if you have one person who does nothing but focus on setting it up to work for your company. this will require trying really hard to work with the SB crew as you are not granted access to areas you need to change.

Cons

they do not answer the phones and seldom available to actually provide help if they do. they are more likely to send you video of something that has little to do with what you need. the software is not editable by the client where it is really needed. they want the password changed all the time. loss of data base if you are not paying monthly... the logo and return address of our company is off tab off font ... off in man ways and we were told that is just the way it is... we sent an example invoice to the SB team and asked them to fix it and they literally said there is nothing they can do... it is merely a normal address and company name.on the top of an invoice. removing the logo does not help.

Jordan

Overall rating

Industry: Construction
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Very Functional and Useful

Reviewed on 2017/01/06

We've been using Service Bridge for several years and it has helped our company dispatch, track,...

We've been using Service Bridge for several years and it has helped our company dispatch, track, and manage our techs, finances, and growth. It is user-friendly and capable doing a variety of things to help your CSRs, Dispatcher, and Management teams properly record your company's daily happenings. The customer support team is helpful and quick to action whenever needed. Would definitely recommend Service Bridge.

Pros

Dispatching daily board, and in-field use for techs

Cons

Reporting breakdowns

Response from GPS Insight

Hi Jordan,

Thank you for your review and feedback!

We are always looking to improve our solution and have recently introduced an API to give some additional reporting functionality. If you have specific report features you'd like to see implemented, please add them to our feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests

We look forward to continuing to serve you and welcome any and all feedback on how reporting can be further improved.

Thank you again!

- ServiceBridge Team

charles

Overall rating

Industry: Construction
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 5.0 /10

Been using for 2 years now was a little had to learn but easy to use once learned

Reviewed on 2018/03/13

Paperless office

Pros

Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages.

Cons

Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office.

Response from GPS Insight

Hi Charles,

We're happy to hear you have benefited from our QBO integration, mapping features, and customer portal functionality.

We aren't so happy to hear about the frustration you are experiencing regarding techs billing from the field. We are always looking to improve, and encourage you to visit https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board, we are always looking for feedback on what new features can be added.

Thank you for being a ServiceBridge customer, and we look forward to continuing to work with you.

Sincerely,

The ServiceBridge Team

Josh

Overall rating

Industry: Construction
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Service bridge is TERRIBLE TERRIBLE TERRIBLE

Reviewed on 2018/07/20

Nothing but pain and loss of income and hatred from our employees for using it

Pros

It's layout is good and idea is good, other than that the app just flat out fails 10 out of 10 times

Cons

Everything you try to do in the app fails, notes don't save, camera won't work more than half of the time, job timer won't track properly, jobs don't sync between devices, every time the have an update to fix something is gets worse, no tech support over the phone,

Response from GPS Insight

Hi Josh,

We apologize for the frustration you have experienced.

We have made significant changes our product to improve stability since the time of your review. We hear your frustration - and are taking steps to ensure these problems no longer occur for you, or any other customer, in the future.

We again apologize for the inconvenience we have caused, and thank you for being a ServiceBridge customer.

Sincerely,

The ServiceBridge Team

Bobby

Overall rating

Industry: Civil Engineering
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

ServiceBridge review

Reviewed on 2018/12/08

Field service

Pros

Ease of access
Job information
Phone app

Cons

A few updates could be done
Calendar requires a better view overall

Response from GPS Insight

Hi Bobby,

We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours.

We hear you on the calendar board, and we're sorry it's not an ideal solution for you at this time. We are always looking to improve, and welcome your thoughts on how we can improve the calendar functionality.

We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements.

Thank you for being a ServiceBridge customer - we look forward to continuing to work with you!

Happy Holidays,

The ServiceBridge Team

Jimmy

Overall rating

Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support

They have the WORST customer service. They do not answer phones and assume you can figure it...

Reviewed on 2018/04/10

Pros

Note much right now!!! If they can actually help their clients by improving their client service, I might re consider giving a better response

Cons

It freezes, constant change of features without notification. Loss of data, inconsistencies between different devices

Response from GPS Insight

Hi Jimmy,

We apologize for the frustration you have experienced.

We have made significant changes our customer service team since the time of your review, as well as changes to the product to improve stability. Our team is committed to fixing these issues and improving the experience for you, and all of our ServiceBridge customers

We again apologize for the inconvenience we have caused, and thank you for being a ServiceBridge customer.

Sincerely,

The ServiceBridge Team

Ed

Overall rating

Industry: Construction
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great response with Customer Service!

Reviewed on 2017/01/12

The team always gets back to me promptly with any questions I may have. The software is customizabl...

The team always gets back to me promptly with any questions I may have. The software is customizable and partners with Quickbooks as well.

Pros

Customizable reports

Cons

Forms not as professional looking as we would prefer.

Response from GPS Insight

Hi Ed! Great to hear that ServiceBridge is working for your team! We pride ourselves on great support - I'll pass you praise onto Daniel, you're account executive.

As a reminder, Daniel and the entire ServiceBridge team are always here to help! Visit our support site at https://support.servicebridge.com/hc/en-us for help in troubleshooting issues, to contact support if you can't reach Daniel; and you can even submit feature requests (such as improved professional forms).

We look forward to hearing your feedback on how we can keep improving ServiceBridge to make it the best possible product for your business.

Cheers,

The ServiceBridge Team

Jennifer

Overall rating

Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Crew Management Guru

Reviewed on 2017/01/12

ServiceBridge was easy to install and is easy to maintain and use. My crews love it because it's...

ServiceBridge was easy to install and is easy to maintain and use. My crews love it because it's easily accessed on their phone and they can use the GPS, log hours, contact customers, record payments etc.
The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc.
Customers love it because it contains valuable information about their job site, including photos, forms and project data in custom fields.
Adding users is seamless (even when phones are upgraded as they continually are...). The console allows head office to easily adjust access settings, access photos, add and delete users and many other tasks.
The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool.
Honestly, it would be hard to run my business without it.

Response from GPS Insight

Thanks for the review, Jennifer! We're happy ServiceBridge is making life easier for both your team and your customers. We pride ourselves on a high quality of support and are really happy to hear we've been able to help your team so much.

If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - we're always excited to hear from our customers, show them our software, and learn what we can do to keep improving our software.

Remember, we're here anytime you have questions you can reach us at https://support.servicebridge.com/hc/en-us/requests/new

We look forward to continuing to serve you and making ServiceBridge an even better tool for your business.

Cheers,

- ServiceBridge Team

Corey

Overall rating

Industry: Consumer Services
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Servicebridge

Reviewed on 2017/01/19

Servicebridge has made our company run smoother. Communication is easier between office and service...

Servicebridge has made our company run smoother. Communication is easier between office and service plumbers.

Pros

the ease of using

Cons

sometimes slow on updating

Response from GPS Insight

Hello Corey;

Glad to hear ServiceBridge is helping to make running your business smoother.

As a reminder, we're always open to ideas on how we can improve further. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features.

We look forward to continuing to serve you!

- ServiceBridge Team

Robert

Overall rating

Industry: Consumer Services
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

ServiceBridge Review

Reviewed on 2020/04/29

The overall experience has been good.

Pros

We love the ability so email reports with photos to clients, as well as how easy it is to retrieve the client's past job history and work order/invoice details.

Cons

Creating custom reports could be simpler.

Jaroslav

Overall rating

Industry: Facilities Services
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Useful and smart, keeps improoving

Reviewed on 2016/08/31

Useful and smart, with each update keeps improoving.
Still occasionaly freezing my handset Samsung...

Useful and smart, with each update keeps improoving.
Still occasionaly freezing my handset Samsung Note3, but not as often as last year.

Pros

Useful and smart, keeps improoving

Cons

Still occasionaly freezing my handset Samsung Note3, but not as often as last year.
Also phone links in customer contctacts on jobs, those keep adding some more numbers and call forwarde to some automated info and news service.

Kelli

Overall rating

Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Awesomeness!

Reviewed on 2017/01/06

I would give this program all fives with the exception of a longstanding iOS glitch that has not...

I would give this program all fives with the exception of a longstanding iOS glitch that has not been ultimately resolved.

Pros

The mobility and instant updates. The ability to take photos on the fly.

Cons

The inability to attach photos to Service CEO via ServiceBridge automatically. We have to manually download and then upload. I wish that I could access recent history on IOS devices.

Tim

Overall rating

Industry: Consumer Services
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 5.0 /10

difficult fro old guys

Reviewed on 2017/01/30

I'm not very computer savvy, so the change to this product has been difficult, but I've not given...

I'm not very computer savvy, so the change to this product has been difficult, but I've not given up ...yet

Pros

mobility, can be used anywhere there is internet

Cons

Time to get used to using it

Response from GPS Insight

Hi Tim,

Sorry to hear that the product has been difficult for you. Keep in mind our support team is always here to help - visit our support site at https://support.servicebridge.com/hc/en-us to contact support. We're always here and happy to help, and make sure you have the support you need to adapt our software.

- The ServiceBridge Team

Gary

Overall rating

Industry: Facilities Services
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Service bridge review

Reviewed on 2016/07/12

It's been good, a lot of little quirks that need to be worked out. For the most part it works well,...

It's been good, a lot of little quirks that need to be worked out. For the most part it works well, we had support in the beginning, but now if I call service bridge i rarely get ahold of them. In the field using a IOS device lately something is going on and the specialist have to call the office to fix the problem. If I was to call service bridge and try to tell them about the issue nothing would get done about it. We have learned to work with what we have.

Pros

Paperless

Cons

Support

Ivan

Overall rating

Industry: Environmental Services
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Software for everuday use

Reviewed on 2018/12/21

Overall it allows us to do our work efficiently and accurately

Pros

Ease of use/ functionality Good support team

Cons

It needs an accounting module to integrate it better with Quickbooks

Richard

Overall rating

Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

service bridge soft ware survey

Reviewed on 2017/01/12

We appreciate the value that Service Bridge brings to the table. We have not been able to keep up...

We appreciate the value that Service Bridge brings to the table. We have not been able to keep up with the webinars etc. and we most likely are not using S/B to full potential due to lack of knowledge or understanding or awareness of system. It seems to me S/B should have a operational manual by now.

Response from GPS Insight

Hi Richard,

We're glad you see the value in our product, and we hope we can make learning our software as easy as possible.

We hold a webinar every Wednesday from 4-5 PM Eastern time - you can find the link in the newsletter we sent out today. If you have the time to join us, we'd love to hear from you.

In addition to our dedicated account executives here at ServiceBridge who are always ready to answer your questions, there's a lot of helpful information on our support website at https://support.servicebridge.com/hc/en-us

If you can not join us tomorrow for the webinar, we'll post the recording to our support website so you and your team can check it out at a time which fits your schedule.

In addition to webinars and product videos, our support website contains getting started guides, detailed articles on particular functions, and even a feature request board.

We look forward to continuing to serve you!

- ServiceBridge Team

David

Overall rating

Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2016/07/09

Service bridge has helped cut our office duties in half while increasing sales and customer service.

Pros

Easy to use. Connects to QB online. Updates are always improving software.

Cons

Search engine does not always find what we are looking for the first time.

Graciela

Overall rating

Industry: Environmental Services
Company size: 201–500 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 10.0 /10

My experience with ServiceBridge

Reviewed on 2019/11/26

I'm very happy with my overall experience wiht the program and I find it very useful in my daily...

I'm very happy with my overall experience wiht the program and I find it very useful in my daily basis.

Pros

How easy it is to use the system and how how adaptable to my needs is.

Cons

The search mode in the WO tab should be more friendly.

Marlene

Overall rating

Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

ServiceBridge serves

Reviewed on 2016/07/19

After an initial learning curve, things are running relatively smoothly. When a situation occurs...

After an initial learning curve, things are running relatively smoothly. When a situation occurs that we don't know how to deal with the support staff is only an email away.

Pros

I like that they will listen to users ideas and incorporate them.

Field Service Management Reviews