SimpleTexting Reviews

We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have.

The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment.

I like how intuitive the software is. A wide variety of our staff can have an easy time using it.

I do not have any cons- I would like to have the GIF first in an MMS message sometimes?

The application is easy to use and also user-friendly. Can be easily integrated.

Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term.

I like that we can use this software with our current number to receive and send texts showing our company number.

It kept blocking our texts saying we reached our limit. There were no further details until we reached out that this was taking place to stop potential spam.

Easy to setup and use. The data tracking is better than our previous texting application. Being able to resend people a text who clicked on our link had been very beneficial. I strongly recommend SimpleText.

I haven’t had any negative experiences with the software. The price point and ease of use are perfect.

We are loving that we can access our customers via texting when emails get lost in the vortex of inboxes! Our sales are increasing the more we reach out to our customers with this service.

Emojis come up as question marks. Stay tuned for more feedback as I explore it!

If you have any questions their customer service team is very responsive and helpful!

Pretty straight forward, nothing outside of the normal scope of text programs.

Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%.
Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text!
Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that!
Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone
Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature.
Group texting - If you want to send a message to everyone on your list, that's easy too.

No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns.
Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want
No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming.
A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests.

The computerized message reaction component works to outright flawlessness. For the first time of utilizing it to draw in respondents for our post-graduate apprenticeship exploration, I was a piece incredulous and prescribed only one standard reaction to each answer we got - - expressing gratitude toward them for connecting and promising to get back to them. with our simple research, we are able to put this incredible software to use, Be that as it may, during our time we can schedule ourselves, and I was especially flabbergasted at the insight of the framework.

But some of our messages where delayed to the point that most of the apprentice started complaining of not seeing there massages on time which cost them their marks of being late.

I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

Simple Texting is the best tool for texting based campaigns, and their support is A+. And of course the value is just too good to pass up.

Hard to find when searching for best texting platfomr

Fairly easy to use. Why do I have to use more words? Meh.

Texts cannot be emulated to come "FROM" our own company name or a person in our company, so many of our recipients immediately opted OUT.
Also, it should be soooo simple to "replicate campaign" to send the same message again, with a few tweaks, or to a newly imported set of recipients. But no, it's a painful cut and paste each time.
Also, the system does not safe drafts?!

Simple Texting is very easy to use and is great for helping us keep in touch and communicating effectively with our clients.

No cons with simple texting. It was easy to setup, easy to use, and their customer service is friendly and responsive.

Very simple to use online application. Their website is clean and streamlined; you simply cannot get lost on their website. The support is unbelievably great, where you can email, chat, call, and all queries are handled by the same person (no sending you off to billing for a new support person). I even received a complimentary add-on. My list of pros could go on, but you get the idea.

I am unable to text outside of USA, but that may be a limitation of the industry (not sure about this). However, they do provide text-to-email as a backup sending method.

I really like Simple Texting for business. No one likes calls anymore. A text can be delivered at any time of day and everyone gets them and reads them.

I'm not always sure that the texts are read or if the client wants these texts but there is always a way to opt out for them

Love the intuitive interface and uncomplicated panels. Adding users is easy, and the program is simple enough to empower all levels of tech proficiency. Even more, love the instant chat support -have used it several times.

Would love a few more criteria options for list segmentation, but it works fine.

The ability to import a list and text individuals and recieve their reply in a matter of minutes instead of hours.

It has a feature for a video feature, however, it does not work on the 800#

Struggled to figure out the import contacts system, but customer support was fantastic! The layout of the software is very well thought out. Overall, this company was recommended by multiple people I know.

Getting permission to import CSV files and all of the problems I had with it or a very cumbersome. First of all, when you try to import contacts from a list or CSV file, it asked you to first contact somebody in order to get permission to do so. However the link to contact someone did not work the first time I used it. So I had to go online and chat with someone in order to figure it out. Once I got permission, The program kept telling me that I was getting an internal error message. In the end, I had to end up emailing my lists and files to a customer support member in order to have him add them into the system. Someone please figure out how to improve the system of importing files