This software allows us to get more donations and quicker than before. Allows us to seamlessly integrate through our website to be able to keep traffic focused on what's important to us. This also allows the donor to manage their payments easier than going through us, and saves us a ton of money in the long run compared to nearly any other software out there.
Most: Customer Service, hands down the most responsive and willing team to work with from asking questions, fixing a couple minor bumps I had, and reconfiguring to specific needs in one area. They are great and willing to help whenever possible.
Then I would have to say the value of their system and service for the price you pay is beyond awesome. They are straightforward in what they offer and they have some of the best rates that I have found out there. For what we were needing, GivingTools has been the perfect fit. Their system is pretty easy to learn and understand, and it has been fairly simple to train our staff on how to use it and implement it into the support raising.
To lock in the rates GivingTools have negotiated with BluePay and still be able to integrate their systems into outside 3rd parties like Salesforce is outstanding as well. For a medium size non-profit that is steadily growing that value and ease is not overlooked.
There are lots of other pros to GivingTools that I would highly recommend anyone searching and investigating Donor Portals, should look no further and give them a try. I doubt you will be disappointed.
Downloading the reports and understanding them with BluePay's reporting does take a minute to understand. I'm a very skeptical person so it took me a couple months of digesting the reports to fully believe everything was there and it was working properly. But I also didn't have the proper time to be able to invest fully into learning the reporting until about 2 months in. But once I sat down and reconciled everything and took a day to understand the language and learn how to merge with our old/current system is all made perfect sense, just needed that time for my brain to catch up.
This should not be a deterrent though, but just recommend being sure to ask questions and take the time to learn how to quickly merge with your current accounting processes.
It was very easy to use and to set up. We had never used online giving before, so this was a new world to us and givingtools helped the transition be super smooth. Customer support is a huge deal for me and givingtools had amazing support. I was weary of not having a phone number at first, but when I realized how quickly they respond to email and how detailed their answers were, I was thrilled with the service. It actually saved me a lot of time to just email my question and see the answers rather than sitting on hold through a phone automated system like other companies do. We used givingtools for over two years without a problem. We have just now switched to a different product because of a complete overhaul to our records integration, but our switch had nothing to do with any problems from givingtools. In fact, givingtools customer service was amazing at helping us make the switch and never tried to pressure us with sales tactics like some companies might do. I would highly recommend givingtools to any church looking to get started with online giving. You won't be disappointed with them.
My charity is a first and its needs are totally unique. Whatever I throw at Giving Tools, man do they know how to catch and run with it to figure out a unique solution. And whatever they come up with will be something they can use for other clients!
Everything, they realize companies are not cookie-cutter and they are anxious to help you get where you need to be. I'm thorough, and the are more thorough than me -- which is tough!
After a lot of searching for a site like this, and using some bad ones, Giving Tools has been very helpful. It is very inexpensive, no hidden fees that sneak up on you. Reports are easy to print and it is easy to navigate the site. definitely recommend.
It is easy to enter and edit your appeals, events and campaigns. You can add photos to liven up your posts.
The giving page is easy to add to your websites and share. The techs are very helpful if you need help or have questions.
They recently switched from a 1.0 version to a 2.0 version. You can still access the old version but if you have campaigns in both the old and new, only some are visible. It made things pretty confusing.
I have never had such amazing customer support. We started using Giving Tools at the same time they were getting intermittent error message from their host company. This was forcing them to move to a new hosting company. As we all know nothing about this is good. It's hard on current users and the owners. But imagine the new customer who had just joined. That was me. The appeal itself was extremely easy to set up. Then I tried to go back in & edit and couldn't get anything to work. The next day I emailed support and started working with Jason & Josh who were amazing. Instead of saying - yip, things aren't working & we're trying to get it fixed they actually fixed it for me. Because I couldn't get in on my end, they edited the page from the back office to get me up and running. They helped me with the situation twice. They were very responsive, very quickly. They went way above what we have come to expect from customer service/support. I looked at several programs for giving pages and Giving Tools fit our needs for price and features. I'm looking forward to using their program ongoing. Thank you! Thank you! You guys are the best!
Thank you Lachelle! Getting five stars from you on a bad day for us means a LOT!
(To anybody wondering if we have hosting problems often, the answer is: this was the first issue in two years. But we communicated it with our users to be on the safe side and worked hard to be sure that all appeals continued undaunted.)
Thanks for choosing GivingTools!
Easy to use, very affordable, developers always looking for ways to improve the platform. Fast loading, secure, forms look good. The customer service people are so responsive, it's as if they're working on our non-profit team themselves. I can't say enough good things about reps in Customer Support to express his stellar attitude, competence, and courtesy. The best ever!
Not enough options for some of the design features, but at this price, I am not complaining!
Customer service from the makers of GivingTools is phenomenal. We've been able to get everything we need for fundraising for our organization, and our suggestions are looked at closely toward future versions. They've been a pure pleasure to work with.
Jack, we appreciate all your great input and look forward to dazzling you with the upcoming 2.0 version of our online giving platform.
Many thanks, and our best wishes for the success of your most worthy venture.
The clarity of the reports; the way you are notified when a gift comes in; the amount pulled out of the gifts is much more reasonable.
Hard to log in; password issues when logging in can be difficult.
Thank you for your review, Lisa!
I believe your login issue was because we have our older 1.0 platform and the much newer 2.0 platform. Your account had started in 1.0 last year and migrated to 2.0 this year...and the passwords are different between the two systems. Glad we got you sorted out in time for your meeting and thank you again.
Let us know if you see any issues or have ideas...we are pretty quick to implement improvements (we get a lot opf great ideas from customer feedback).
Had a big wish-list for a minimal budget. Wanted appearance to be excellent, simple interface for customers, good backend for management, recurring donation options, easy to set up appeals, useable reports, option for e-check and cash donations in addition to credit card. Giving tools has been nearly perfect for a price that is better than perfect. Support has been super-helpful with any questions, and our first year has been successful beyond our wildest imagination.
Downloadable csv files for financial reports are life changing for the accounting side of my work.
Other little features, being able to hide an appeal without deleting it, sending notifications to multiple people within the organization. . .lots of good stuff.
Only real concern I had was reviews of bluepay as the cc transaction processor, but I've had no issues at all.
Ease of use on front and back end
Far and away the best thing I like about GivingTools is the 0% processing fee. On top of that, the hybrid processing options for ACH and credit card processing allow me to get the best percentage of each processor.
The customer service is EXCELLENT. Great response time.
It is relatively limited in functionality compared to other all-inclusive platforms, but those platforms have much larger processing fees (sometimes even an associated monthly fee). If you can work with limited functionality because you're trying to stretch every dollar, this is the program for you! GivingTools really is the best platform to save the most amount of money on processing fees.
I like the user-friendly platform and how easily it integrates with our website. The ability to customize the appeals and look of the software gives faith to our donors that the software is secure and reliable. The customer service is top notch and the best that I have ever worked with. They are very responsive - within a couple of hours - and have always been able to answer questions and resolve the issue. Very pleased with the software and would recommend it.
The support is fast, friendly, and very knowledgeable. The new 2.0 ads even more features. Thanks Giving tools!
Hard question... What do I like least? I like the simple interface, but I wonder if others would want something more complicated. NOT.
We just started using this product a day ago, so this review is primarily related to setup and service. And WOW has it been a great experience on both counts. I work with many, many vendors and this is truly one of the best experiences I've ever had. We were up and running in less than 24 hours, and our contact was incredibly responsive and helpful - truly above and beyond. And this was in the week between Christmas and New Year's, no less - not a time that I usually expect anything to be easy or quick!
Account setup was simple, straightforward and quick, and while we're only just starting to use the software itself, so far that has been simple too. It does everything we need it to do with good, though not perfect, options for customization. I'm looking forward to deploying it for our campaign and continuing to explore all its capabilities. Bravo to Giving Tools for creating a product that stands out for service, functionality, cost and ease of use!
When we started using this software, we needed a quick fix and didn't have the time we needed to really determine our requirements and find the best solution to fit our needs. We hit the ground running and ran into some issues with this product. The Giving Tools team was always on the ball and provided quick turnaround for fixes and enhancements. They've taken our feedback seriously and made some great changes based on it. We are very happy with this product.
Thanks for all your great ideas, Kristen!
A note for the curious: We rely on feedback to constantly evolve GivingTools. We are always working on improvements, and we encourage feedback so we can constantly do better. As we see it, if there is a feature we don't think people need but there is a demand for it, we make it happen, sometimes very quickly.
I looked into many online giving options for our small religious nonprofit. It was a real gauntlet! I was overwhelmed. Everything was too much money or too complex for our simple needs, and it was all so confusing. Hidden costs were everywhere, and no good way to compare. Everything got better when I found Giving Tools! It is cheap, simple honest, looks really nice - just perfect for our needs. They also have very good personal service, when you need it. We were too new to have a website yet, so Giving Tools even helped us work that out. I was grateful and amazed at the friendly service and expertise. Even if it was not already the best thing out there for us, that would have done it for me. I will be telling everyone I know. Thank you for existing Giving Tools!
Selection of GivingTools literally happened over a four-day period by my superior. Since I was in a crunch at work, she worked through the setup with customer service, then passed it off to me. I was able to pick it up quickly with little instruction. The design is simple, the user manual is just 16 pages, and the support for our quick start was fabulous. Using this, instead of our usual manual system, saved me hours of overtime at a critical time. With use, I've suggested small software changes that would make my experience better, and they've been receptive. There were a couple of odd processing errors, and they've been responsive when reported. Their partner for processing online payments, BluePay, has been equally good to work with and responsive.
Incredible!!!!! I can’t rave enough about the support, fees and options. I love this company
great options for a nonprofit. I like that I can take recurring donations or sell a ticket. The reports are great as well.
I need a few more tailoring options in appeals but I feel confident they are working on them.
The outstanding customer support and work on minute details. The graphical representation of the tool is more appealing.
The marketing part of this is not impressive as its really hard to hear about it. Some interference required for old and new merge.
As a small church with limited resources we had struggled to come into the 21st century with credit card giving. After a couple of aborted attempts we found Giving Tools. They made it simple to set up and maintain and their personalized customer service guided us every step of the way. I give them my highest recommendation and strongly suggest you give them a try. If you've found the process confusing and intimidating these are the folks who can show you the way!
Treasurer, Buck Mt. Episcopal Church
As stated in my quick review, the software is easy to use. It is very similar to filling out an online form. If you have any problems, Customer Support is excellent! Jason, who I have worked with in Customer Support, is the ideal representative! He responds very quickly to emails and requests, even on Sunday. Additionally, he is funny and optimistic in the responses. Every company should be so fortunate to have someone like him on their team.
As a mid-size nonprofit who'd not previously entered the online giving arena, we'd heard positive things about Giving Tools and were attracted by its extremely low rates. After signing up and making some appeals (very easy to do!), I've received unmatched customer service, with representatives and tech people even reaching out to me proactively to make our site as attractive and functional as possible. Very impressed!
When I first saw the prices online I thought they were too good to be true. Then when I left a message and heard right back I thought that may be to good to be true. It wasn't. I've been extremely happy with Giving Tools. The product is easy to use and their customer service and technical support is impeccable.
We switched over to GivingTools and have had a wonderful experience so far. This platform has helped us with our campaigns and the accounting process has been much easier since switching. Our donors like the very clean, simple style of GivingTools and it has made everything easier overall.
Likelihood to recommend
The folks at Giving Tools have been extremely responsive and helpful as I launch my first appeal. They offer certain functionality that is hard to find elsewhere, and their pricing is very competitive.