CapLinked Reviews

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123 Reviews
- Industry: Computer Software
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Useful Data Room Service
Reviewed on 2019/08/25
I advise a lot of early stage companies and turned several clients onto this instead of our home...
I advise a lot of early stage companies and turned several clients onto this instead of our home grown solution.
Pros
It is a very robust, lower cost option for companies that need to use a data room for their funding transactions. Especially compared to larger vendors or building an in-house system.
Cons
May not have all the bells and whistles of the larger vendors, but not critical ones. If you don't need every functionality out there, this will work.
Response from CapLinked
Hello!
We are glad to hear you experienced ease in using Caplinked security features! We truly appreciate your feedback. We hope to work with you for future projects.
Thank you,
Caplinked
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It's a good low-cost solution but certainly lacks some of the functionality of a premium...
Reviewed on 2018/03/20
Was able to conduct file sharing for a sellside M&A process with multiple potential buyers each...
Was able to conduct file sharing for a sellside M&A process with multiple potential buyers each requiring different permission levels.
Pros
Quickness of uploads, it's a low-cost solution, we also appreciated the amount of data we were to upload and that the pricing was not a variable per page model
Cons
Lack of reporting functions such as well-organized index reports, permission setting, draft mode takes the whole data room offline,
Response from CapLinked
Hello!
We are glad to hear you found our platform cost efficient and straightforward! The Activity Tracker provides index reports in several categories. We hope to work with you again for future projects.
Caplinked
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Affordable and Easy to Use Document Sharing Platform
Reviewed on 2019/05/17
Mostly positive.
Mostly positive.
Pros
Straightforward pricing and easy to use document uploading interface.
Cons
The Q&A feature is not intuitive to use. Also the fine print on the pricing caught us off guard.
Alternatives Considered
AnsaradaReasons for Switching to CapLinked
PriceResponse from CapLinked
Hello Doug,
We are glad to hear you found our platform user-friendly and straightforward! We are constantly improving our features, including the Q&A feature, for the ease of users. This feature will be updated in the near future. We hope to work with you again for future projects.
Thank you,
Caplinked
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything we needed and more!
Reviewed on 2018/01/21
Ultra-fast due diligence, seamless transaction and and extremely easy to use VDR platform at a...
Ultra-fast due diligence, seamless transaction and and extremely easy to use VDR platform at a competitive cost. The ability to monitor workflow and ease of mind regarding document security made a usually chaotic and confusing experience easy to navigate.
Pros
The base platform is extremely easy to use and to setup your virtual data room. There are so many extras that we found over competitors, which is why we chose caplinked. The best part, is that you can decide who gets to see what document and workflow is quickly and easily monitored and measured here. You can customize the dashboard in almost any way imaginable. For us, the winning factor, was customer service. The Caplinked customer service team was truly phenomenal. Extremely knowledgeable, super responsive and just really kind and helpful. It was truly a 360° service.
Cons
There wasn't anything I would complain about. It could get a bit complicated in extreme customization, but that is completely to be expected. If you don't use a VDR on a daily basis, it's hard to understand all of the Caplinked capabilities available to you. That's where their superior customer service comes into play.
Response from CapLinked
Hello!
We are glad to hear your experience with Caplinked went well! We hope to work with you again for future projects.
Caplinked
- Industry: Investment Banking
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CapLinked is integral in managing our M&A Office
Reviewed on 2019/05/24
Pros
Ease of use and the tracking functionality
Cons
Can't delete workspaces without contacting support.
Response from CapLinked
Hello!
We are glad to hear you experienced ease in using Caplinked! Admins will soon have the ability to delete workspaces at their discretion. We hope to work with you for future projects.
Thank you,
Caplinked
- Industry: Entertainment
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
CapLinked has provided my company with a secure platform with all the functions we need, yet...
Reviewed on 2018/01/13
Pros
CapLinked's organizational interface makes it easy to navigate files and manage documents. You never feel insecure while sharing confidential information through CapLinked. The permission settings make it easy to decide which groups can and cannot read specific files.The best part is the tracking system to review activity on each file.
Response from CapLinked
Hello!
We are glad to hear you experienced ease in using Caplinked security features! We hope to work with you again for future projects.
Caplinked
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 2.0 /10
Very good but
Reviewed on 2019/05/24
It was good, I must have misread the monthly fee when I signed up. Had been using Sharefile, sent...
It was good, I must have misread the monthly fee when I signed up. Had been using Sharefile, sent back to it.
Pros
Very comprehensive, easy to use, well orgaized
Cons
To expensive for my needs, not much else to say
Response from CapLinked
Hello!
We are glad to hear you found our platform user-friendly and comprehensive! We hope to work with you for future projects.
Thank you,
Caplinked
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Fits what our business needs, and is easy to use.
Reviewed on 2018/02/07
Pros
Caplinked provides the flexibility of different access levels to different users and tracks each user's activity thus giving us insights to the usage.
Cons
The onboarding of users and invitation process can be improved. It is not as smooth currently as the link expires quickly and invites have to be sent out repeatedly.
Response from CapLinked
Hello!
We are glad to hear your experience with Caplinked went well! We have since updated our invitation process and the expiration deadline can be selected by the administrator. We hope to work with you again in the future.
Caplinked
- Industry: Hospitality
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Corporate user, very satisfied
Reviewed on 2018/02/09
Pros
Ease of inviting people to use the platform. Ease of uploading documents. Ease of adding group access and turning off certain documents to certain groups.
Cons
Expiring links. UX interface is older. Preview function for viewing documents that are uploaded is low quality.
Response from CapLinked
Hello!
Thank you for your feedback! We are constantly improving our features for the ease of users. The invite expiration limit is now selected by the admin. We have also updated our UX for a better user experience. We hope to work with you again for future projects.
Caplinked
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
CapLinked was a great way for me to store my wav and mp3 files and keep them organized.
Reviewed on 2018/01/12
This is a great piece of software and the customer service is nothing short of exceptional.
This is a great piece of software and the customer service is nothing short of exceptional.
Pros
The platform was a great way to securely share my projects and collaborate with reviewers and receive feedback. Would highly recommend!
Response from CapLinked
Hello!
We are glad to hear your experience with Caplinked went well! We hope to work with you again for future projects.
Caplinked
- Industry: Internet
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CapLinked Review
Reviewed on 2020/06/16
Overall experience was positive.
Pros:
1. Incorporated tutorial videos for each section
2. Fancy...
Overall experience was positive.
Pros:
1. Incorporated tutorial videos for each section
2. Fancy look, video can be uploaded on the welcome page
3. Q&A section: reply from admin user can be send directly to requester which will then only be visible for these 2 individuals or admin user can reply posting this to the Q&A section where the requester will stay anonymous but all users in the work space would be able to see the question and answer.
Cons:
1. Although the platform has some really great features, it is in some places somewhat cumbersome to handle.
2. Permissions are on the folder level and not on a the file level. File would have to be uploaded into an individual folder to restrict access
3. No restricted view access for single users within a group available. Permissions are on the non-admin group level. The individual would need to be in his or her own non-admin group to receive different permissions
4. No notification will be send out if a file or folder is deleted
Pros
- Personalising the data room with company logo and also being able to upload videos.
- Folders and sub-folders can be restricted to view only or download and upload as well. However, permissions can only be restricted on group level not on individual level. Solution to create team group for individual to restrict view access for different folders / sub-folders. No option to restrict view / download permission on individual files.
- E-mails via the workspace can be send to members of the same workspace to ask questions or for collaboration.
Cons
Although Q&A availability is great, unfortunately the usability is not very user-friendly, especially when trying to find the already answered questions. It would be good if the Q&A section would have a better order so one can see where the answers and questions relate to similar to a table of contents i.e. pointing to the folder if one would like to review all related questions to a specific topic in a folder or sub-folder.
Response from CapLinked
Hello!
We are glad to hear your experience with Caplinked overall positive! We are currently working on a new version of our Q&A feature that will provide many new updates for advanced usability. Thank you for your feedback!
Thank you,
Caplinked
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Straightforward, cost friendly and manageable
Reviewed on 2021/08/31
Fab service allowing our team to manage data room. One stop shop! Really great way to collaborate...
Fab service allowing our team to manage data room. One stop shop! Really great way to collaborate with external parties.
Pros
- quick learning curve
- robust file/content management
- secure environment
- ease of managing/inviting users and roles
Cons
- no cons really this service meets all our needs
Response from CapLinked
Hi Nolan,
Thank you for your review of CapLinked. We appreciate your feedback and are glad that you've found CapLinked straightforward and easy to use!
CapLinked Team
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Owner
Reviewed on 2019/05/17
So far so good except the cons described above. Having a data room is very professional and we love...
So far so good except the cons described above. Having a data room is very professional and we love offering that service through caplinked!
Pros
Easy to use and is visually appealing (to look at on a daily basis). Good price and has basic features that everyone needs. I like having the control to the dataroom and have knowing what user has what type of access.
Cons
I think the biggest con is to have to contact caplinked to delete a data room, and that to they only delete on Thursdays. Also I think caplinked should send out an email when your running over your space in the data room. Those are the two biggest problems
Response from CapLinked
Hello Raj,
We are glad to hear your experience with Caplinked went well! Admins will soon have the ability to delete workspace at their discretions. We truly appreciate your feedback. We hope to work with you for future projects.
Thank you,
Caplinked
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
"Great Product"
Reviewed on 2021/08/10
Excellent.
Excellent.
Pros
The ease of use is one of the reasons why we like CapLinked. We work with many outside consultants and investors who need to access folders and files so finding a platform that they could all access without trouble and allows us to give access to different documents for different organizations was great.
Sharing links is easy and the feature that shows you the detailed activities of each invitee is also very helpful.
Cons
The look and feel of the site. It could be a lot more crisp and modern.
Response from CapLinked
Hello Jaleli,
We truly appreciate your feedback and will review your considerations in future updates. Thank you for your glowing review!
Thank you,
CapLinked
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
A Dataroom provider very well positioned in terms of pricing
Reviewed on 2021/04/05
Veryy good experience overall with CapLinked
Veryy good experience overall with CapLinked
Pros
Best quality/price Dataroom provider out there.
(Competitors usually charge several times Caplinked's fees)
All the basic functions are there, as well as some more advanced ones
Cons
Ergonomy / User-interface could be improved to make it more intuitive / fluid
Response from CapLinked
Hi Nicolas,
Thank you for your review! CapLinked is always looking for ways to improve for ease and fluidity for our users. We appreciate your feedback.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very easy to use, secure, functional and good service support
Reviewed on 2018/03/23
Very ease to use. Good support service, accesible form different types of devices (cellphone, pc,...
Very ease to use. Good support service, accesible form different types of devices (cellphone, pc, etc.). It a a tool that makes the passing of information very efficiently.
Pros
The ease of use is amazing. In 30 minutes you can get used managing all the virtual data room functions, permissions, etc. Additionaly the capacity to give different type of permisssions (can read, download, print, etc.) to different individuals or group of individuals is quiet good and again easy tu use.
Cons
If uploading information, or creating a new folder you make a mistake in writing the name of folder, you have to delete the complete folder and create a new one with the name corrected. You should be able to edit a simple thing as folders name, instead of waisting time if you discover a typo after you have uploaded tons of data (that you will have to upload again).
Response from CapLinked
Hello Arturo,
We are glad to hear you found our platform user friendly and straightforward! We are constantly improving our features for the ease of users. You now have the ability to rename folders without having to delete anything. We hope to work with you again for future projects.
Caplinked
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
CapLinked is the only modern platform with full API support for integrating it with our...
Reviewed on 2018/03/23
Pros
CapLinked is the only modern platform with full API support for integrating it with our applications. No other product comes close to providing the same level of support.
Cons
We need better tools for importing and exporting data. There is no easy way to archive old deal rooms.
Response from CapLinked
Hello Chuck,
We are glad to hear your experience with Caplinked and your API integration went well! We truly appreciate input from the user perspective. We hope to work with you again for future projects.
Caplinked
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CFO Review
Reviewed on 2019/05/24
Simple and to the point, as it should be.
Once we closed our funding round, we had far less need...
Simple and to the point, as it should be.
Once we closed our funding round, we had far less need for it. I tried to negotiate a lower monthly price to keep access (until our next round), but they were not interested. Too bad, probably lost a long term client due to short term inflexibility
Pros
Easy to use.
User tiers
Drag and drop functionality
Cons
Interface is a bit clunky. UI is dated
Invites often go to junk mail.
Response from CapLinked
Hello!
Thank you for your feedback! We are constantly improving our features, including our UI, for the ease of users. We appreciate input from the user perspective. We hope to work with you for future projects.
Thank you,
Caplinked
- Industry: Investment Banking
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Caplinked is good value
Reviewed on 2019/05/22
Average
Average
Pros
Can't beat it for the price. It's a good alternative for cost sensitive clients.
Cons
No good reporting functionality and adding users could definitely be easier.
Response from CapLinked
Hello Kyle,
We are glad to hear you found our platform cost-efficient! The Activity Tracker will be updated in the coming months for user ease. We hope to work with you for future projects.
Thank you,
Caplinked
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use
Reviewed on 2018/03/21
We were able to send information across to investors in a secure manner.
We were able to send information across to investors in a secure manner.
Pros
It was easy to use and had minimal technical difficulties with the users. The support staff was also extremely responsive
Cons
The excel viewer is not very friendly with large excel models and excel models with macros. There is also a limitation on the length of the name of a file.
Response from CapLinked
Hello Ivan,
We are glad to hear you found our platform user friendly and straightforward! We are constantly improving our features for the ease of users. We hope to work with you again for future projects.
Caplinked
- Industry: Investment Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review
Reviewed on 2021/07/06
Pros
The product is easy to use and easy to initially set up.
Cons
The user interface does not look as nice as other data room providers I have used in the past.
Response from CapLinked
Hi Matt,
Thank you for your feedback! We appreciate your input and are always working to improve our clients' experience. Thank you for being a CapLinked client.
CapLinked
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
CapLinked works pretty well for datarooms
Reviewed on 2021/03/15
Pros
Secure, overall simple. A nice way to manage access to confidential files.
Cons
Some features are difficult to use, like sharing individual folders
Response from CapLinked
Hi Mark,
Thank you for your review. We are always looking for ways to improve CapLinked for user ease and appreciate your feedback. Please feel free to reach out to our support team with any questions regarding those features for further assistance!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Caplinked has helped manage processes very effectively.
Reviewed on 2018/01/12
Pros
Caplinked offers a variety of functionalities and is user friendly. I like the 2FA, DRM, and Watermarking features for my users. Great customer support that is very helpful when answering any inquiries.
Response from CapLinked
Hello Ulises,
We are glad to hear your experience with Caplinked went well! We hope to work with you again for future projects.
Caplinked
- Industry: Design
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful Experience
Reviewed on 2017/10/10
Its a pretty good software
Its a pretty good software
Pros
It is appropriate for organizations of all sizes and serves clients across practically every industry. With CapLinked, clients over the globe can work together and make content on different devices.
Cons
The feature set for CapLinked is pretty robust, and growing software. It was pretty hard using it but I got the hand of it at the long run...
Response from CapLinked
Hello Alexandra,
We are glad to hear your experience with Caplinked went well! We hope to work with you again for future projects.
Caplinked
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gets the job done
Reviewed on 2019/05/24
Works well for our needs as a secure data room for our private equity firm. Value is good for the...
Works well for our needs as a secure data room for our private equity firm. Value is good for the money.
Pros
Fairly easy to use, file hierarchy structure is straightforward.
Cons
Setting file permissions is a bit clunky, as is assigning user permissions and inviting users.
Response from CapLinked
Hello!
We are glad to hear you found our platform cost-efficient and straightforward! We are constantly improving our features, including folder and file permissions, for the ease of users. We hope to work with you for future projects.
Thank you,
Caplinked