PestPac Reviews

Pest Pac software is extremely comprehensive. It offers everything you could imagine from accounting to customer service. I'm a huge fan of Pest Pac Mobile.

Being so comprehensive can also be negative in that it takes years to master all of the aspects it offers.

At the beginning was the digital log book and how it scheduled.

after months of use and a nightmare to imput information with little help from new people on support that didnt know what to do either, we started to pull reports to see where our progress was. the reporting totally is off and horrible! to much information all over the place and wrong! I would not recommend this software to anyone. Its entirely to complicated and does not work properly. see ya.

Super helpful to scheduling routes, invoicing, follow-up calls, and overall tracking / maintaining customer list & information.

Not the most user friendly, because it is such a big piece of software.. but customer support is very useful to assist.

What I like the most about this software is that they offer so many different features in the same place

What i I like the least about this software is that all of the different features they offer have constant issues

The only thing that I liked was that they let me out of my contract early. It was easy to end our relationship with PestPac.

Very hard to use. A dinosaur of a product that instead of re-designing they seemed to have just added on to. Expensive. They have you sign a contract. They are always trying to sell you more products to add to PestPac. The free training that they provide is terrible and when that's over they charge you. I watched YouTube videos on PestPac and it was still so ridiculously hard. Their reps can be rude at times. My current software is so easy, no contract and always free support! PestPac was a nightmare.

Scheduling and service request are simple. Payment posting.

Help pages don't go into enough details or provide samples. Confusing terminology. Numerous Reports, but do not always have what is needed. Excludes some common sense simple features.

14 years ago there wasn't a lot of options and it helped when we needed it.

Functionality, easy of use, extremely high cost of use, horrible customer service when there's an issue which is often. When we tried to get our data to try another software it took months to get the data backup.

The software is very reliable. We use this daily and it never fails. Very easy to create customized reports. E-mail and text notifications to customers for appointment notifications work extremely well. Customer service is very quick to respond to any problems or questions if needed. I highly recommend this product.

We tried the mobile app. What we did not like about it was that the technician could not look up customer histories of past jobs. The only thing available was the jobs listed for them to do, could not add a customer on the fly if needed. That had to be done on the administrative side at the office. The app did not suit our needs so I cancelled the mobile app service.

This message isn't about pros and cons. This message is about a specific problem listed below in the "cons" section.

I need to upload dozens of PDF documents and photos to various accounts. When doing so a red font message appears under each one as it "scans document for viruses". This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the need to scan certain types of files (maybe website links) there needs to be a way to turn it off. IF there is no way to turn it off then that shows a lack of intuitiveness toward company time and thus is unacceptable in an age where time is money more than ever.

Easy mobile use. Like the use of documents with the mobile application.

Hard to attach documents to emails on the desk top. Reports need a quick list other than all the options of running reports.

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

What I like most about Pestpac is the ability to set it up according to particular business needs. Not every business is the same, and Pestpac allows you to be unique in the sense of how you build your software.

The complexity. There are so many options and so little clear definitions. Checking or unchecking one box could make or break your entire set up.

It works sometimes. Allows us to keep track of our customers and billing is fairly simple.

The software is extremely buggy. Pages take forever to load. Sending the customer the email to set up their online profile takes forever to send and half the time it tells you there was an error. You used to be able to view all statements before sending them out to ensure there were no errors on them. Now if the customer is set up for emailed statements you get a warning that the customer is not set up for bulk printing. Found a bug where the division got wiped out on all of our customers so we had to go in and fix the problem and no one could ever figure out how it happened.

I love the fact that it takes care of the scheduling, accounting and storage of customer accounts.

I hate the new mapping program. Google maps worked so much better. When the transition was made....I lost my pins on my of my hard to find client's homes. I spent 2 hours yesterday on back roads trying to locate the property that should have been easy, since I had it pinned. I was not and am not happy for so much wasted time, gas and energy.

I like the ease of the entering customers. I was able to select what was needed for our company. I am new to the industry and I was using the program part time until recently. I am now a full time user and the program is starting to make since to me.

My least favorite thing about the software is there are too many options for setup. Being new to the industry, it was a little overwhelming. As our company grows, I'm sure we will utilize more options in the near future.