Overall, the staff at Tero has been very supportive and timely in responding to bug fixes and addressing our needs, from the President of the company to their tech support. In our instance, our installation was somewhat unique because we requested new additions to meet our accounting needs, such as account payable, invoicing, exporting to a general ledger software from a 3rd party. Tero has been working with the accounting and IT staff to extensively.
Although WW rolled out in my company with some glitches, the problems were small compared to the overwhelming support from its users. No matter what CMMS you end up with, there will be teething pains and tweakings that must be done to suit your needs. There are other EAM software that can do way more, but their price tags are also north of the $500,000 range; they are much more complex to implement (e.g., taking 1 year to roll out one module out of many), compared to what is a mid-range price for WW.
WW is very easy to use. I have feedback from many staff members (from computer-savvy to tech-challenged) is that it is a great product. With a week's worth of training, most users were able to immerse themselves into the software. The ASP version has been extremely fast with no lags.
The fact that there is an auditing trail for every input/edit to the database is a great plus, and while the security/permission settings for the individual users took us a little while to figure out, it has been extremely valuable because any changes to the data can be tracked to the user, and permissive rights can be modified quickly so there are no outwardly obvious ways to harm the data. And we all know, the content is worth much more that whatever price you paid for the software.
Reports are highly customizable, and if you know what you want you can pull it out; the data is exportable or at least you can copy and past to Excel to run customized queries and pivot tables.
Currently you can only view one screen - if you want to jump from module to module you lose your place in the first screen. To counter this shortcoming, I use the worklist feature extensively. WW remembers the recently viewed POs, Equipment numbers, WOs, etc., and store them in separate buffer lists that you can quickly pull back into your work screen. But again, you will lose your place in the module you were in.
Although reports can be created for culling data from many of its internal tables, it helps if you have working knowledge of SQL strings, or if you have done programming in the past. Otherwise pay Tero to create custom reports.
The Town of Hinton, with a population of just under 10,000, is an active community with excellent municipal, recreational and cultural facilities. Already utilizing a Computerized Maintenance Management System, in 2009, the Town decided to source out a system that was more comprehensive to accommodate our growing needs as well as one that was more user friendly. We found the perfect system in Web Work. The Sales Team from Tero was very knowledgeable and provided us with in depth information, answered all of our questions, compiled modules that would work best for our operations, including hands-on training. The tech team at Tero then made the transition to the Web Work system seamless, quick and easy.
Presently all municipal staff as well as lessees of Town facilities have access to and are using Web Work for the electronic submission of all work requests. It has really made it easy to receive prompt notification of problems arising in all of our facilities and to respond with the manpower and tools to rectify the issue. We also generate the Preventative Maintenance schedules for equipment and liability checks on our Parks and Playgrounds. Through this process we have reduced costs by improving maintenance operations and protecting our assets. We can track time and materials spent, and budget accordingly, each year based on the results from the simple to use reporting features that Web Work offers.
The Web Work system has been reliable and stable; the support team has been first rate, friendly, and always prompt in replying to any questions or requests we have. Web Work has proven to be the ideal system to house our municipality’s assets, as well as other links to information such as Bill of Sale, Operating Manuals, parts, photos, and links to other service providers and suppliers, all which are accessible with just a click of the mouse. Web Work has saved us time and money by accurately monitoring the municipality’s assets and their attributes; we highly recommend it to meet all of your maintenance management needs.
The Huntsville city schools highly recommend the Tero Web Work order System. We can capture much needed information about our schools and equipment and in return this information helps us to maintain our schools and centers to proper working conditions for our students and staff.
The support team at Tero is a great staff to work with. They are knowledgeable and informative. They answer all our request and questions in a timely manner.
Web works is very user-friendly & a useful tool to capture cost associated with the schools and centers.The system is set to give limited access to each user group.The equipment module provides information on various equipment & vehicles which assists to capture cost & support budget planning.The procedure module and preventative maintenance program to insure proper operation on equipment & to winterize facilities & sport centers.The vendor module allows the location,inventory items & contact information to be accessed.The work order system will capture hours & all the material cost associated with the school & equipment.The purchasing module allows input of each item purchased & receives the inventoried items to the cost center.The reports module is a useful tool in capturing: work performed,actual hours,material cost,number of work orders & purchase orders Reports are published to superivors,data entry, & upper management to check cost variance,cost efficiency and for budget planning
I would recommend more conferences and trainings in the surrounding areas close to where the system is used...
The online trainings are a great way to communicate and for reviews.
I would prefer more hands on --- one on one training.
The Vancouver Resource Society is an accredited non-profit organization providing accessible housing with support services to people with disabilities. We own and operate 18 group homes and units in 3 apartment buildings, providing housing and care for about 140 individuals.
Prior to WebWorks, maintenance was done by faxing "Maintenance Requests" to Head Office. Forms were lost, misplaced, and not appropriately tracked. Clients, staff and managers were all able to complete and fax in the forms. As a result, the quality of maintenance and repairs suffered. Clients were waiting for months in some cases for simple maintenance such as leaky fawcets, painting, appliance repair. There was little or no accountability.
Our organization uses Web Work version 6.4.08, which was first implemented in May 2010. Within 3 months, every site supervisor and maintenance manager was trained on the system. TERO was great in providing the initial training, customer support and follow up. I was provided with additional training as needed.
As a result of implementing Web Works, we have significantly reduced paper use, as all requests are now filed electronically. We have improved productivity significantly, as fewer people are able to electronically input maintenance requests, which has largely eliminated bogus entries and wasted time. In addition, the maintenance department is now accountable for any outstanding work, and the Maintenance Manager and myself have weekly meetings where we discuss outstanding requests and completion times. The feedback from clients and site supervisors/managers has been positive - the system is user-friendly. Accreditation has also benefited from the implementation of Web Work, as we can now show how many maintenance requests are being input, how long it takes, and what is the completion percentage.
We Started using Azzier in 2015 and were a little taken back by the size and power of the system. After some training we realized how much we could actually do with the system. From Work Orders to Purchasing we have it all now. Although we only use a small portion of the program.
We are using the Work Orders and request. PM's, Equipment/Locations and inventory modules. There is far more than we could use but will be expanding as we go.
the support we received has been excellent thus far.
Its very powerful and flexible. The customization of each screen is a great feature. The speed of the system over our cell phones is great.
It can be a little overwhelming at first and needs to be paired down for light users.
We would recommend WebWork to all contractors/companies who are trying to manage assets and attempting to control any number of items i.e. - inventory, assets, labour, timecard entry, etc.
WebWork is very user friendly. Our staff have many different levels of computer literacy. We have found that all our staff, no matter what level of computer knowledge they have, have found that WebWork is very easy to function in. This has proven to be very valuable because our staff are not intimidated by the software due to its ease of use.
At Snake Lake we chose the web-based software and WebWork servers have proven very effective and have never failed us with system crashes. Data filters and report generating are very easy and quick.
As we have used WebWork we have recognized certain requirements in reports or work orders that may meet our specific needs. WebWork staff/support staff have the ability to make their software meet our specific needs. Many times we have called in and they were able to accomodate our requests.
From a financial perspective, their prices for services and software have proven to be very competitive and fair.
No 'cons' at this time.
Spent many iterations through customizations to perfect the system to meet accounting needs. Is a sufficient data tracker for maintenance of assets.
The software is web based and allowed for easy deployment. Allowed for a lot of customzations even to core product.
Purchasing is not its forte and needed a lot of customizations to be sufficient. Poor customer tech support service where you could spend days trying to figure out a bug. They do not look at customer environment and leaves it up to the customer to figure out.
Very pleased with the entire program, would not hesitate to recommend for use. The sales dept at Tero answered questions on a daily basis to help us get our program up and running. Always helpful, always extremely polite and eager and willing to help as best they could. Very impressive.
Very pleased with the ease of use, such as pull down tabs/menus, etc. The ability to review individual sites, by requester, craft, etc. and having it all at your fingertips.
The entire process has been simplified and is very user friendly. It has enabled us to cut down on time used to track work. We like the idea that if possible, we can expand the use of Web Works to include inventory, cost, etc. and hope that we will be able to take advantage of this in the near future, budget permitting.
We were not financially able to include workshops/training thus my knowledge is not as broad as possible. I'm sure there are more ways to do things and things I could do more efficently were the training dollars there for us.
CHEO was using a CMMS system circa mid 1990's which was no longer supported, so we were in the market for an upgrade. We surveyed what was 'out there' that was not only easy to use but also affordable. We finally shortlisted 3 systems and chose Webworks as the best system.
We have very detailed and comprehensive tombstone data and maintenance logs for all of our equipment, from when CHEO was built in 1974. It was vitally important that this data was transferred seamlessly to the Webworks platform. There was no doubt this was a challenge to the Tero team given the somewhat fragmented state of the old database, but after many hours of back and forth between our front line staff and the Tero team, the data was succesfully transferred.
We are now working on a modern platform and our agreement with Tero ensures that, as they develop and release new versions of their software, we are always working with the latest version. No bi-annual 'surprises' where we have to buy upgrade packages as they are released. We are always up to date.
Fred Hutchinson Cancer Research Center is located on the south east corner of Lake Union in Seattle. We have lots of critical equipment including over 900+ freezers with priceless research. The CMMS system we had was requiring us to upgrade, at considerable expense to a newer version.
We chose Web Work for it's ease of use and flexibility. Implementation went well. It only took a couple of weeks. The software vendor was very helpful. It was easy for most users. Support is great! You get to speak to a real person instead of countless automated messages.
Highly recommended. We like Web Work.
Extremely user friendly, provides us with an integrated system for work order control, inventory and asset tracking and management. This system has helped us improve our customer service and response times. We are now fully accountable for our labor and materials resources. Tero's customer support is reliable and helpful.
A key control module would have been useful.
Webwork since 2001 has proven to be a highly efficient, easy to use maintenance management program. It is easy to use for the worker in the field, and will provide the information that is needed for management to do their job in conducting operations and maintenance. We have never been dissatisfied with the customer service. They have always responded quickly and if there is a problem or a better way to do things, they listen.
This is an excellent product, I would reccomend it!
A comprehensive data base, helpful reports, work history on equipment, ability to add pictures of equipment or work completed, preventative maintenance eliminates crisis management, simple to use.
All my cons were eliminated with the last upgrade...mobility within a document or from department to department.
The Engineers at Tero Consulting were able to set up our Web Work system to meet a unique set of requirements determined by our Finance Department.
We are now able to effectively manage time and materials on over 600 work orders per month and have greatly reduced the amount of errors associated with contractor invoices.
I have been working with Tero for many years now and they have always responded to my technical questions or concerns extremely fast and with kind courteous support.
Web Work has been an amazing product for us with are asset maintenance.
I would recommend Web Work for any company who uses CMMS.
Web Work by Tero Consulting is a comprehensive data base, with helpful reports, work history on equipment, and the ability to add pictures of equipment or work completed. The preventative maintenance eliminates crisis management and it is simple to use. This is an excellent product, I would recommend it!
I have recommended the program to others.
We have reports that we have to do quarterly. Webwork allowed me to export the data I needed and work with it to generate the reports.
We had to have a few things tailored for our specific needs, and it was expensive, by educational standards.
It is a really nice system that should be used by all Companies
Very user friendly
Currently it is used by our IT Dept. and Trans. Dept. also.
Report Writer is a great feature
I have not come across any cons since it was purchased for our District.
Really liked the service we got from Tero.
We purchased Web Works hosting service and were very happy with the speed and service.
This is a big system with more features than we needed.
I recommend this system all the time.
We are very pleased with our work order system. The schools find it very user friendly.
So far so good