DaySmart Salon Reviews

DaySmart Salon

4.3 (370)
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Effortless Everyday Management

Overall rating

4.3 /5
(370)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.2/5

83%
recommended this app
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370 Reviews

Mendy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Salon iris is a blessing

Reviewed on 2018/06/12

Pros

i have been using salon iris for about 4 years now it has done wonders for me taking me from a pen and paper business to digitizing my appointments,
Customer service is a breeze (most of the time) short hold.

Cons

2 important think i would like to see added to this software and then this will be the best spa software out there
a better online booking
and intake and treatment record option

Karla
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DaySmart review

Reviewed on 2023/05/03

I’ve used this system for years . It’s been good to me

I’ve used this system for years . It’s been good to me

Pros

The new feature to adjust a closed ticket

Cons

Two many steps to click out at checkout

Alternatives Considered

Acuity Scheduling

Reasons for Switching to DaySmart Salon

Ease of use more storage and better features
Kevin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Simple to use out of the box....but

Reviewed on 2024/01/17

unfortunately customer service falls very short. it is generally 45min-90min wait. or they can call...

unfortunately customer service falls very short. it is generally 45min-90min wait. or they can call you back at a callback number, and sometimes that has taken 3-5 hours. and as mentioned, they're good for just giving you a tutorial on how to do something, but if something is broken, dont expect it to ever get fixed, or for them to ever give you an update. if they say theyll follow up, they never will.

Pros

Inexpensive, with a lot of features, and very simple to use. Also has an app as well, which a lot of times is better than the web application. text message notifications and communications both on the web and on the app are great. client support is good if you just need a tutorial on how to do something.

Cons

drastic inconsistencies in functionality of the app vs the web client. a lot of times the app has more functionality, which is odd. very limited in reporting. no customizable reports. cannot run a basic report of my clients appointments. cannot run a basic report of who have outstanding prepaid services or packages, so i just have to guess which clients have outstanding treatments and look up their profiles one by one. and they claimed they had no back end way to pull that information either, which i find difficult to imagine. a database must exist for this system to exist, and it would be next to impossible that they cannot query information from that database. so they basically just don't want to. and client support is useless when it comes to an issue. had many of these instances, but the most recent was the final straw, whne my app could not schedule an appointment, add to an appointment, or change an appointment for over 12 months. seems like a pretty major issue. i had to open 6 tickets with them over the course of 12 months, and i never received a single email, phone call, or update in that 12 month period. they said they couldn't recreate the issue so they dropped it. didn't provide any updates to me or even tell me they dropped it or tried to troubleshoot with me. 12 months is a long time for a scheduling app not to be able to schedule an appointment.

Kelly
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I want you back!

Reviewed on 2023/05/03

Great customer service and great customer support! Very precise and easy navigation through out the...

Great customer service and great customer support! Very precise and easy navigation through out the program.

Pros

Everything! I only switched due to merchant costs and incompatibility with my banking.

Cons

Charging per person (employee) with app booking

Alternatives Considered

Booker

Reasons for Switching to DaySmart Salon

I had DaySmart prior and would love to be back.. just afraid of a disastrous switch.
Krystal
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

DaySmart Review

Reviewed on 2024/04/12

Overall, I am satisfied. The staff has been warm and welcoming. The system has been overall easy to...

Overall, I am satisfied. The staff has been warm and welcoming. The system has been overall easy to navigate.

Pros

I love the customer service and email support. Whenever there has been a problem or server connection error they have done well at resolving the issues. Everyone is always extremeley professional.

Cons

Sometimes guests get a little confused with the drop down menu, if there is a way to showcase a description of each service on the booking link that would be great.

At times it is very hard to get ahold of someone over the phone.

At some points it took weeks to get issues resolved causing my guests to get double charged multiple times.

Chelsea
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good customer service but strongly considering going back to square pos

Reviewed on 2023/05/04

Pros

The customer service and price are perfect.

Cons

Easily the POS through cardpointe is the worst part about Daysmart. I would love the reader of the integrated system but hate cardconnect and their unteliable connectivity and hidden fees.

Alternatives Considered

Vagaro, GlossGenius and Square Appointments

Reasons for Choosing DaySmart Salon

Integration with my booking system for client reports and payroll

Switched From

Square Point of Sale

Reasons for Switching to DaySmart Salon

Better looking website
John
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Must-have cloud solution for salon management

Reviewed on 2024/03/29

Overall, this application is a must-have if you run a salon or barbershop.

Overall, this application is a must-have if you run a salon or barbershop.

Pros

- Cloud implementation means no down time as long as there is an internet connection
- Browser front end allows employees to work from from anywhere and use their own equipment, and the salon no longer has to own and maintain a server, just inexpensive laptops
- The application is extremely flexible, so it can match how you do business
- Reporting is comprehensive and useful

Cons

- Because the application is flexible, the administrator will have to do some data entry if not converting from an older version of DaySmart (may not apply to all users)
- If DaySmart is not integrated as the merchant services provider, there is an extra step when processing payments (minor issue)

rebecca
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best system

Reviewed on 2024/04/05

Pros

includes everything you need to run your business professionally

Cons

there is nothing i don’t like about the system

Monique
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DaySmart Salon is great for Salons

Reviewed on 2023/09/09

I have use DaySmart before it was a DaySmart. I’ve had the software for 11 1/2 years. I bought the...

I have use DaySmart before it was a DaySmart. I’ve had the software for 11 1/2 years. I bought the software when it was called Salon Iris and DaySmart brought them out.

Pros

What I like most about DaySmart Salon is that you can have the app and schedule an appointment anywhere. You can customize any service and the pricing. You can keep up with the clients services, all their formulas and the dates they get them.

Cons

The main con that I have about DaySmart is that if the Internet is down at the salon or having a connection issue, you cannot access the software via app!

Amy
Amy
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bait and Switch

Reviewed on 2020/09/26

Feels like a bait and switch due to the over promising of features for growing and scaling salons...

Feels like a bait and switch due to the over promising of features for growing and scaling salons that are not available.

Pros

Client reminders, employee set up and service set up was simple

Cons

Back bar inventory can not track by price or employee (needed for hybrids). They have only ONE merchant account option to use through them (Card Connect). This merchant account system is AWFUL. It’s not easy to set up, very slow and support is very bad -READ THEIR REVIEWS FIRST!
Overall this software is very slow. Takes longer times for simple checkouts with extra steps. Booth rent or hybrid salons need not bother.

Alternatives Considered

Meevo and Rosy
Heather
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Recently switched to DaySmart

Reviewed on 2022/02/03

So far I am disappointed and hope that something comes to market with the features I need because...

So far I am disappointed and hope that something comes to market with the features I need because this one is just in need of too many improvements

Pros

I like that the system allows booth renters to receive their funds directly and commissioned service providers can remain on a separate payroll. Not easy to set this up, but this was the only software/ POS system I could find that had this capability. This is important because it allows consistency in my shop and all customers can check out in one place.

Cons

There are so many things I don't like about this software; if another system becomes available that allows booth renters to be paid direct while commission employees to be paid through the shop payroll and has the other features I need, I will be switching again.
Don't like:
1- phone/iPad app doesn't allow alot of important features that are only available on the desktop version
2- the system is slow and lags a lot
3- payroll is not included and you must pay a separate payroll provider (such as gusto or paychex etc)
4- System is expensive for what you get- on top of the monthly software cost, you need to pay a separate payroll provider and you have to rent or buy a credit card machine ($30 a month rental on top of the already expensive costs)
5- set up was difficult and you get very minimal help with it
6- there are too many separate departments, making it difficult to problem solve (ie. merchant processing is totally separate from the POS/software and communication between departs is awful)
7- bad communication- ordered a card reader, it was awful and didn't work, the new one was supposed to arrive weeks ago and we still haven't received it. If we didn't call, they would never keep us in the loop).
8- if you are not tech savvy you will have trouble learning this system- interfaces are so different from tablet to desktop and there are too many moving parts. This system has the potential t be good, but has a LONG way to go

Alternatives Considered

Phorest and Squire

Reasons for Choosing DaySmart Salon

Square was lacking certain features and financially raping me

Reasons for Switching to DaySmart Salon

Phorest didn't have the pay features I needed Squire is awful if you carry a variety of retail
Maggie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Day Spa having used software for 8 years using desktop version and new to cloud based...

Reviewed on 2022/06/30

Overall happy with software, would just like to see more capabilities after 8 years with company...

Overall happy with software, would just like to see more capabilities after 8 years with company that fit the needs of day Spa business. We had trialed Meevo during and they had some great features, overall our experience was terrible with them, but some cool features they had were front desk profit focused. As example, pop ups for services notes about service to ask client when booking, service suggestion for similar services when booking one to suggest others. Product recommendation based on past purchases.

Pros

VIP support moreso when we were desktop version and dealing with [SENSITIVE CONTENT] was amazing! Many thanks to her! The working and self diagnosis of problems is easy with this system.

Cons

Now being cloud based definitely want to see memberships updated so when a failed payment, you can make the payment and not have to cancel member and restart, have had many issues with that since moving from desktop. Also had to found a work around to let us make membership purchase, to be "until canceled" we have to first click end date then click back to until canceled and then it works.
Would like to again see the ability to add a prepaid service on an account like we could in desktop. Would also like to be able to change client name on a ticket as we were able to "change client" on ticket in desktop version.
For tickets, it would be helpful to have more edit capability once they are closed, to edit service/professional/payment and change/and do partial refund.
For gift cards would like to see ability to auto populate a number.
For reporting, sales totals for each employee for a week would love the ability to "copy" a table like desktop version instead of having to download and upload as we utilize Google sheets and
not Excel.
Online giftcar would love to be able to offer promotions and not have to pay a third party for to offer things like, buy $100 get $25 for free.
I've sent quite a few things through to support already to ask for feature requests.
One last one off too if my head is for text marketing when making a one time campaign, to send out for last minute opening deal to be able to just send "now" or immediately I stead of having to choose the next hour.

Alternatives Considered

Mindbody and MassageBook

Reasons for Choosing DaySmart Salon

We had switched to try cloud based and Daysmart did not have option at that time, we wanted to get away from server computer, needed memberships and wanted online forms.

Switched From

Meevo

Reasons for Switching to DaySmart Salon

Overall capabilities, reporting, appointment book, ticket look of these items and ability to edit.
Monica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Functional Software

Reviewed on 2022/07/01

Pros

We depend on this software, however it goes down at least once every month and puts us in a bind or charges clients more than once. It good software with lots of features but expensive for booking and POS. We are stuck for 3 years. No on told us the software is connected to the booking and POS.

Cons

You have to use the ELLO cash register system with DaySmart. They are owned by the same company. We were not told that. LOVE the register and booking is very functional.

Alternatives Considered

Booksy Biz

Reasons for Switching to DaySmart Salon

I saw DaySmart first and went with it. I would of saved a lot of money if I had waited.
Celeste
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Day smart

Reviewed on 2022/07/05

We’ve enjoy the scheduling aspect of this program. However, doing credit card processing through...

We’ve enjoy the scheduling aspect of this program. However, doing credit card processing through card point has been a nightmare.

Pros

I love the ability to schedule guests, and the information I’m able to store for guests. I like that we can save their credit card information, and the ease with texting and confirmations.

Cons

The credit card processing has been a huge issue from the very beginning, to the point where we’ve considered switching services. I also wish there was a way to click on a guest in the schedule, after the ticket is closed, and see if they have any scheduled appointments. It’s inconvenient to have to go into each guest to check if tHey have scheduled appointments.

Lindsay
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good Software

Reviewed on 2022/07/12

Been great.

Been great.

Pros

It’s easy to set up and helps keep track of all the important information you need for running a business.

Cons

Cell phone app can be difficult to navigate at times. Doesn’t show if someone confirms appointment or not. I have to look at the desk top version to see.

Alternatives Considered

Mindbody

Reasons for Choosing DaySmart Salon

DaySmart at the end of the day had more features for me. Compared to the other company it was free but would eventually cost more in the long run. Plus DaySmart comes with a website, that’s an amazing feature.

Switched From

Fresha

Reasons for Switching to DaySmart Salon

Price for a single operator. Getting a website and online booking. Been working with DaySmart since they where salon iris and I’ve always enjoyed the system.
Zeynep
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

NO DAYSMART

Reviewed on 2024/04/20

I'm very disappointed with daysmart. This was my first business and i give a chance to this...

I'm very disappointed with daysmart. This was my first business and i give a chance to this software. And online booking system not working. My client can't pay online or can't request appointments. And daysmart not fixing this issue and they still charging me. 😡 I'm going to complain about Daysmart

Pros

Nothing. I didn't like anything in daysmart.

Cons

Nothing is good in daysmart. I dont like anything

Kathy
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great product for our salon

Reviewed on 2023/05/09

This has made our business run so much more smoothly. We seem to have less no shows. The stylist...

This has made our business run so much more smoothly. We seem to have less no shows. The stylist is now involved with their schedule which takes some stress off the front desk.

Pros

The software has made our scheduling so much easier. Stylist can be in control of their own books, checking the receptionist decision and eliminating mistakes. The text reminders are a godsend and the clients love them. The color coding makes it easy to decipher. Double booking works wonderfully.

Cons

We wish future appointments would show up when making an appointment as people forget to tell us to cancel one they already have. You also can't "lie" to a client and tell them their appointment is earlier, for the chronically late clients. When the internet goes down or a glitch with the software, the receptionist loses the ability to work (doesn't happen with paper) but we still have cloud access.

Jeanne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Remote Feature

Reviewed on 2023/09/05

Pros

Like that it could be used from anywhere.

Cons

Pay later feature could be improved to make it more useful

Tricia
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this software!

Reviewed on 2023/05/02

I have been using day smart Salon Iris for 12 years They have made so many improvements over the...

I have been using day smart Salon Iris for 12 years They have made so many improvements over the years. During the pandemic they were so easy to deal with and didn't charge the monthly fee for a small period of time which was extremely helpful.

Pros

Love How easy it is to use. Keeps all client information in one place making it easily accessible.

Cons

The one feature I feel that is missing is for the online booking. I wish there were a way to take a deposit and block a client.

juan
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DaySmart Salon Review

Reviewed on 2023/05/08

Always good yo use

Always good yo use

Pros

Is been very good use to make easy mine work

Cons

There isn't nothing bad about it. All about thw program I love

Patty
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it

Reviewed on 2023/05/02

Customer service was great helping me set up! Love everything about the software..easy to use and...

Customer service was great helping me set up! Love everything about the software..easy to use and set up

Pros

Easy to use..great customer service set up was easy

Cons

Nothing..love the product everything was easy to use

Regina
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Please value Salons like mine who utilize your software for ALL of its features

Reviewed on 2022/06/30

If I could switch to another software with a better online booking system for clients I would.

If I could switch to another software with a better online booking system for clients I would.

Pros

the software has the potential to be all inclusive with ease

Cons

The features are inconsistent with the client experience. The online booking system is not user friendly especially for salons who must have a wide range of services due to having a ride range of clientele

Jeannette
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Gets The Job Done

Reviewed on 2022/07/02

I appreciate [SENSITIVE CONTENT] on the app management as he will set time aside to speak with me...

I appreciate [SENSITIVE CONTENT] on the app management as he will set time aside to speak with me regarding upgrades and improvements and what’s to come. Overall I have used DaySmart because it’s going to be a gas sold to switch but it will happen over time. Unfortunately other companies offer the things DaySmart lacks.

Pros

I enjoy the DaySmart offers cloud user access for the team to see their schedule. Being able to have client profiles helps create consistency with client visits. Working the app is easy to manage and they offer some great features but they could use improvement. They take their customers feedback to build the app.

Cons

DaySmart will have a lot of glitches in the system, and the app version lags running slow or logging out. When they add new features with updates they’re not 100% ready to go and have bugs that require improvements. Their email marketing templates are absolutely the worse. To generic and almost too tacky/old school to use. All other salon softwares are more up to date with their email marketing.

Alternatives Considered

Boulevard and Vagaro
Patricia
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Soffer highly recommend

Reviewed on 2022/06/30

Pros

The software is very easy to use and booking is a breeze. I love all the auto confirmations! I also love how it keeps track of all of my numbers for the end of the year for taxes it makes it super easy.

Cons

I absolutely hate that when people message you through the app there is zero notifications to the user! I miss every single message Clients send me because there is no sound or icon that pops up on the app. I also wish you could turn off notifications for when you edit appointments. I keep that function on because if I change their appointment to a different day or time I want them getting the auto text. What I don’t like is if I change the timing or what it’s labeled as for myself to see in my own books it also notifies them.

Colleen
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Daysmart experience

Reviewed on 2022/07/05

Pros

The fact I can edit and write notes in the services, that the ticket is a pop up and not a new screen. Most reports are better than other softwares.

Cons

That my reminders have limited characters.
It’s a database program.
I can’t do payroll through the program properly.
A few of the reports I wish I could click on the category to see what summer to that total. (Ex. When you do a daily report and click on products, you get a list of all the products sold that day. I would love to be able to click on credit after doing a monthly report and see who all paid credit)