LEAP Reviews
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273 Reviews
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely happy with Leap software
Reviewed on 2021/11/08
over all experience with Leap is very positive.
over all experience with Leap is very positive.
Pros
software is easy to use, all staff are ale to access a matter and work in real time. During the pandemic and not having immediate access to files the software enabled fee earners to continue working with ease throughout this time.
Cons
Online support is sometimes difficult, a direct contact number for the tech team would be better.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New to Leap Love all the features
Reviewed on 2021/07/08
I am still learning so much and every day I feel like there are new features to make my job easier.
I am still learning so much and every day I feel like there are new features to make my job easier.
Pros
I love the features that you can integrate with Leap.
Cons
I do not like that you cannot tab around all fields, the enter buttons on my keyboard both do two different things in some places, having to print a deposit slip prior to getting the payments over to QuickBooks.
Alternatives Considered
ClioReasons for Choosing LEAP
Too many issues that could not be fixed and costSwitched From
Abacus Private CloudResponse from LEAP Legal Software
Thank you for your review. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's integrations and comprehensive feature set. You can learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
The idea is there but the follow-through needs some work
Reviewed on 2023/01/28
Overall Leap is a mixed bag. While the features they do have are robust. Several of the features...
Overall Leap is a mixed bag. While the features they do have are robust. Several of the features that are advertised are not operational for US clients.I'm also concerned, and that you are required to stay in a trial period for "6 months" from the date of installation. And in order to be "eligible" to cancel the contract, you also have to have every user "actively engaged" with the software for the entire six month period or you can't be released from the contract. I should have realized that any entity that requires a mandatory "trial" period has a reason. This is very disheartening, because I honestly think in 4 or 3 years the software may be usable.All in all I feel like LEAP CRM over promises but under performs, and the lengthy duration of the trial period strongly indicates that they are aware of the problems.
Pros
The contact and matter cards are the best part of the CRM.
Cons
I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we tried to use the workflow we were informed that it was only available in the UK, and no one could provide an estimate regarding when it would be available in the US. I'm also concerned that they require a third party to install the applications. Although the installation took about 15 minutes for each computer, the installer stayed active in one our firm computers for over 12 hours. When we asked about this potential data breach concern, no one followed up with us for weeks, then we were told "its ok nothing happened." That is a serious data breach issue.
Response from LEAP Legal Software
Hi LaSheena,
Thank you for your recent review of the LEAP legal practice productivity solution. The LEAP agreement is structured to provide users with long-lasting pricing security to ensure we can build a strong partnership with law firms while delivering ongoing efficiency and value to our users. LEAP employees and our certified independent consultants are subject to strict contractual obligations to protect client confidentiality. We perform over 300 transitions a year from over 20 software products to provide a personalized, seamless, secure, and efficient transition process with the individual law firm's best interest in mind.
As you mentioned, LEAP offers many robust features to ensure you have everything you need to run a law firm in one solution. You can access free ongoing support for all features through the User Portal to ensure you and your staff get the most out of the legal practice productivity solution. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your feedback, and we hope these resources help LEAP provide additional value to your law firm!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love LEAP
Reviewed on 2021/09/16
We could not have maintained our high level of service throughout the pandemic without LEAP.
We could not have maintained our high level of service throughout the pandemic without LEAP.
Pros
LEAP is an incredibly intuitive product; it saves us a huge amount of time.
The system is regularly updated, we love that LEAP reinvest into their product. The support is also brilliant, LEAP regularly contact us and are always there is we need them.
Also, the integration is seamless with other products such as Infotrack and Perfect Portal.
Cons
We had a few hiccups with the accounts integration, but these were resolved with the help of LEAP and Xero.
Alternatives Considered
Proclaim by LogosReasons for Switching to LEAP
We preferred the option to pay monthly with LEAP, rather than have large up front costs. LEAP also looked much more modern and user friendly.- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Application, but Expect to Endure a Learning Curve
Reviewed on 2021/07/09
For a while i felt like i had been given a jet plane, but could do no more than push it down the...
For a while i felt like i had been given a jet plane, but could do no more than push it down the runway. After learning how to "fly," it has been a great improvement to our office.
Pros
Billing and Time-Keeping are Excellent features. You will bill more hours and be much better equipped to keep track of your time
Cons
Huge learning curve. But well worth it.ime
Response from LEAP Legal Software
Thank you for taking the time to review LEAP. Our team greatly appreciates your feedback and we are glad to see that your firm is benefiting from LEAP's billing and instant time recording features. You can learn more about LEAP's comprehensive features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lots of Promises but Subpar execution
Reviewed on 2021/07/13
Productivity has increased in many areas, but is offset by the deficiencies in the billing,...
Productivity has increased in many areas, but is offset by the deficiencies in the billing, calendaring, and phone messages which create additional work for the staff. When we were having major billing issues, they did send somebody to the office to follow up and get feedback, some of which has since been implemented and had made the billing process much less cumbersome.
Pros
Document automation and forms for various areas of practice increase productivity.
Cons
Billing system feels incomplete, calendaring in this program is basically non-existent as Outlook is where the calendar is stored. The calendaring has caused many issues and resulted in missed appointments. Additionally, there is no dedicated section for phone messages and makes it difficult for the attorneys to check messages without bouncing from file to file and reading the "comment" which contains a phone message.
Alternatives Considered
PracticePanther Legal Software, Time Matters, Smokeball and Cleo Integration CloudReasons for Choosing LEAP
Promises of streamlining our office management and increasing productivity without having to overhaul our system. Amicus refused to update our software unless we purchased a new server.Switched From
Amicus AttorneyReasons for Switching to LEAP
LEAP seemed like a strong fit for the firm, but unfortunately the software has not lived up to the expectations that were set and it feels very incomplete in many areas.Response from LEAP Legal Software
Thank you for taking the time to review LEAP. Our team is glad to see that your firm has increased productivity and is benefiting from LEAP's document and court form automation. We would like to hear more about some of the challenges you are facing. Please contact one of our LEAP Practice Management Advisors by emailing [email protected]. We look forward to meeting with you soon. In the meantime, you can also learn more about how to use LEAP efficiently with our Remote Training Catalog: https://bit.ly/2OhdXwO.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
The Good, Bad and Ugly
Reviewed on 2021/07/08
Pros
We had never had a cloud based management system before, so considering that we made this change within the year of the pandemic hitting, the value to that feature is priceless; you can print directly to LEAP; easy integration with outlook (even though Outlook itself is not my favorite); The staff tries to be very helpful, although they do not always follow up if they dont have any answers for you; Leap has a few versions of docs that we feel are improvements over what we were using; Billing features.
Cons
We are in Massachusetts and cannot access E-File features with the courts through Leap; The system has lost address information and the capability to input it into many of our contact cards; Many document fields are inadequately set-up (maintain default names, refuse to accept checked boxes, skip sections); Invoices are confusing and do not specify the funds are received from retainers; invoices do not have a feature which specifies who has generated the billable hours (name of legal team member); does not show size of documents; not user friendly with copy/paste feature; only connects to one singular Quickbooks account (so you cannot interface with both operating and IOLTA accounts).
Response from LEAP Legal Software
Thank you for taking the time to review LEAP. Our team welcomes all feedback so that we can continue to improve our software. We're glad to see that your firm is benefitting from LEAP's remote accessibility, billing features, and integrations. We would like to speak with you more about some of the challenges your firm is facing. Please email [email protected] to connect with your dedicated Practice Management Advisor. We will be able to address many of these challenges including adding timekeeper information to an invoice, copy/paste shortcuts, and showing funds received from the retainer. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Greed above service
Reviewed on 2024/05/27
Not a bad product but terrible customer service,
Not a bad product but terrible customer service,
Pros
Not a bad product, good management system.
Cons
Great before you sign up, but no support should there be a problem...check out Leap Community.
They lured me back with a discounted fee and then raised it by 50% for the new term so we left...they don't have a monopoly anymore!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Helpful tool to be able to access cases on the go.
Reviewed on 2021/07/20
Pros
The ability to view documents from remote locations and automatic time saving when creating a document.
Cons
Some of the templates are unnecessarily cumbersome to use and can take a while to load. The updates for each template that I open seems unnecessary as well. A single update each day or week would be more appropriate.
Response from LEAP Legal Software
Thank you for your review of LEAP Legal Software. Our team is glad to hear that your law firm is benefiting from LEAP's remote accessibility, document automation, and instant time recording features. We appreciate your feedback as we are constantly innovating LEAP to be the best practice management solution available. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!
- Industry: Legal Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Product
Reviewed on 2021/07/08
Overall good experience, user friendly and helps manage use the time wisely.
Overall good experience, user friendly and helps manage use the time wisely.
Pros
Its all in one, document creation along with helping case management.
Cons
Sometimes certain issues that need continued work on; work in progress.
Response from LEAP Legal Software
Thank you for taking the time to review LEAP Legal Software. Our team greatly appreciates your feedback and we are glad to see that your firm is benefiting from LEAP's ease of use, centralized database, document automation, and matter management features. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unhappy customer
Reviewed on 2021/07/13
NONE. In addition, loading LEAP on our computers has slowed their functionality and the attorneys...
NONE. In addition, loading LEAP on our computers has slowed their functionality and the attorneys hate it!
Pros
Nothing. I've been in this business over 45 years. Most difficult software I have ever used
Cons
Your "support" and I use that term loosely, is horrific. There is only one "consultant" who ever knows how to fix anything. Unless I get that guy, it's pretty much over. Consultants are obviously talking to 3 and 4 people at the same time they are "chatting" with me and it takes forever for them to respond. God forbid it has to go to a higher authority. It takes days to get anyone to call back.
Response from LEAP Legal Software
Thank you for your review. Our team welcomes all feedback so that we can continue to improve our software and support. We would like to speak with you about your use of our software. Please email [email protected] to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon.
- Industry: Law Practice
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Cumbersome
Reviewed on 2021/07/20
Pros
Billing and Time Accounting are mostly easy to use; SOME of the templates are easy to use
Cons
The system is very cumbersome overall, not intuitive, have to save and close everything before finishing a task and then have to reopen the matter; financial statements are not in proper order for court (doesn't allow footnotes); too many steps to complete a simple task (ie adding interest to an invoice, etc)
Alternatives Considered
ClioReasons for Choosing LEAP
Turbolaw was phasing outReasons for Switching to LEAP
Looked like it would be good comprehensive systemResponse from LEAP Legal Software
Thank you for your recent review. We greatly appreciate your feedback. Our team is glad to hear that your law firm is benefiting from LEAP's billing and accounting features. We would like to speak with you more about some of the challenges you are facing. Please email [email protected] to connect with a LEAP Practice Management Advisor so we can identify which version of LEAP you are on and discuss some of your workflows like adding interest to an invoice. We will be able to provide training resources and guidance on using LEAP efficiently. In the meantime, please download our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to speaking with you soon!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Horizon Law Review
Reviewed on 2021/09/16
Although Leap is not perfect, in comparison to other case management systems it comes pretty close...
Although Leap is not perfect, in comparison to other case management systems it comes pretty close - so much easier to use and not over complicated.
Pros
Very intuitive, user friendly, layout is easy on the eye, entering information is not too repetitive, easy to find your way around when first time user.
Cons
Accountancy side of things can be confusing when going from old case management system to Leap, the "financial summary" tab could do with being slightly clearer.
Documents in Outlook cannot be saved directly onto a client card, they can only be saved in the matter.
You cannot copy and paste or drag and drop into Leap.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not quite sold
Reviewed on 2021/07/08
There was not sufficient training to get up and running. Thankfully, customer service is readily...
There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with.
From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward.
We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?
Pros
Customer support is top notch - accessible and knowledgeable.
LEAP does a nice job of organizing clients and allowing us to search for clients.
I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter.
We are a smaller firm, so there are several features that we don't need/use.
Balancing the trust account is a breeze!
Cons
I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens?
I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming.
While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.
Response from LEAP Legal Software
Thank you for taking the time to review LEAP. We're glad to see that your firm is benefitting from LEAP's centralized client management, document automation, and trust accounting features. We would like to speak with you more about the challenges your firm is facing with balancing your operating account. Please email [email protected] to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We greatly appreciate your feedback. We are constantly innovating LEAP to accommodate all major areas of practice and look forward to making LEAP a valuable asset to your firm.
- Industry: Legal Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
from an Accountants perspective
Reviewed on 2021/09/08
We were looking to change our legal software, i researched approx 10 suppliers & narrowed it down...
We were looking to change our legal software, i researched approx 10 suppliers & narrowed it down to 3. I then took these 3 to the Partners, we finally decided to go with Leap. they are a multinational company & after speaking to several of the people who gave testimonies on the Leap website we decided they were probably giving an honest evaluation of their experience with the Leap software.
One of the things i really liked about Leap from an Accountant's point of view is that they are a cloud based system which meant we could decommission our mainframe computers & close our i.t dept which had their own separate premises, so obviously the cost saving was enormous. Also Leap were cheaper than our previous software supplier & are paid monthly which helps with the cash flow situation.
Keith Park prior to fixed fees were a very big company & we wanted to transport 10 years of old data into Leap, so it was a massive amount of data, this went like a dream & the staff at Leap were very helpful in this process.
Finally i think another big advantage with Leap is that they don't pretend to have their own accounting system, our previous supplier did but it was useless!! Leap team up with Xero accounting software, this is another multinational company which is very popular, easy to use & costs only £28p.m
contact me on [SENSITIVE CONTENT] if you need to know more
Pros
Cloud based system, easy to use, lots of online help using the Leap community or the Leap University for online video tutorials, also the connection to Xero Accounting system
Cons
Hard to think of any think really, all seems to be pretty good i must say, of course at first it's all very new & strange but then it always is no matter who we would have chosen
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Leap - excellent product and ease of use
Reviewed on 2021/09/17
Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is...
Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is changing to Leap would keep their old Case Management licence running for at least 3 months after the change over in case there is something that has been brought across incorrectly it just helps. When we started with Leap we did this and it worked out perfectly for us. Once we transferred over we got all the help and training we needed from Leap which was great and is on-going. Using Leap is very easy and we are planning on updating our training soon just to get to grips with the new options available in Leap. I have to say the support with Leap is brilliant, you can go on the Leap website/community page and put in your problem there and if there isn't a solution in that you can just email Leap support and they will be back to you, most times within the day but sometimes the next day but they are great at helping us.
Pros
When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.
Cons
The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Integration of Case Management & Practice Management in an Exceptional product.
Reviewed on 2023/11/27
Given the fact that I did not have a strong background in practice and case management, the support...
Given the fact that I did not have a strong background in practice and case management, the support for LEAP and the built in features that bolster communication, accuracy and financial management has been priceless in getting me quickly up to speed.
LEAP's evolving platform continues to give us deep confidence in our data integrity, financial management, case management and overall communication within the organization and our clients.
Pros
My favorite feature in LEAP is the ability to manage trust accounts with accuracy and complete compliance with IOLTA standards. The integration with Quickbooks has eliminated the need for duplicate entries which increases accuracy and guarantees the integrity of the data. Also, LEAP's numerous features that facilitate communication (notes, e-mail tracking, phone logs, calendar) allow for any user to access the program and be able to get a real-time status of the matter.
LEAP's support system is another favorite feature. I can chat with support, open a case, schedule support or research through LEAP University and the Community pages.
Cons
Occasional failures in bulk printing and contact management can be frustrating.
Response from LEAP Legal Software
Hi Maribeth, we appreciate you sharing that the LEAP legal practice productivity solution is an essential asset to your firm. LEAP is designed to provide law firms with extensive legal practice productivity features for improved efficiency, profitability, and client satisfaction. We thank you for the glowing review and your continued partnership!
- Industry: Legal Services
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointing
Reviewed on 2021/07/14
Disappointing software. Deceptive sales practices. See above.
Disappointing software. Deceptive sales practices. See above.
Pros
The software has potential. What it is trying to do is good.
Cons
The software slowed down my system. It did not integrate well with MS Outlook, MS Word, and Adobe Acrobat. It had multiple glitches, and the LEAP software deactivated features I used in MS Office and Adobe. The sales representative gave me the impression I could try the software and cancel at anytime if I was dissatisfied, but this turned out to be false. After hours spent trying to use the product, and several hours of customer support calls over several weeks, the software could not perform better than the simple system I had created for myself using MS Office and Adobe. I am a tech-savvy person, and LEAP customer service often told me they were learning things from me and that they were working on adding the features that I needed. Even after spending several weeks getting LEAP up and running and speaking with customer service, LEAP still had multiple technical glitches and was causing me to spend more time rather than less time. Therefore, I asked to cancel LEAP. To my surprise, LEAP told me I was locked into a 3-year agreement. LEAP refuses to cancel the agreement before 3 years are completed and is requiring monthly payments despite my multiple requests to cancel it. Upon closer examination, I discovered the LEAP contract has several hidden terms, and the sales representative actively deceives you into thinking the contract says something different from what it actually says.
Response from LEAP Legal Software
Thank you for your review. We appreciate your feedback and we are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and would like to speak with you to make sure your firm is utilizing our software efficiently. We want every law firm to be fully trained on LEAP and using our software to its fullest capability. We believe our software will be greatly beneficial for firms that agree to the change event. Please email [email protected] so one of our Practice Management Advisors can speak with you more about the challenges you are facing. LEAP should seamlessly integrate with your Office 365 platforms. You can also find a lot of great training resources in our Remote Training Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon.
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Program ia good, renewal is shady
Reviewed on 2022/12/20
I liked the software up until I had to renew. I had a few glitched along the way no big deal. My...
I liked the software up until I had to renew. I had a few glitched along the way no big deal. My contract was with LEAP and was taken out of my account monthly. When I went to renew my contract, I was never told that the renewal was being farmed out to a third party finance company. I found out when I got an alert on my credit, I looked into it and contacted them who told me that this was for my LEAP renewal. Now some financial company who I have no idea about has my banking information because LEAP gave it to them, I get numerous emails from them trying to sell me services. DO not get involved with this company. They are not transparent and to my belief are devious.
Pros
At first it was good, helps a lot but the renewal is the problem
Cons
I liked the software up until I had to renew. the renewal was inappropriate and possibly fraudulent.
Response from LEAP Legal Software
Hi Christine, thank you for your review. We appreciate and welcome all feedback from our clients. The LEAP renewal agreement is structured to financially streamline the subscription process while providing ongoing efficiency and value to our users. We understand your frustration and will be contacting you to provide some additional details around the renewal process to clear up any confusion and find a solution that works for your firm. In the meantime, please feel free to reach out to us directly in the LEAP User Portal or contact your consultant. Thank you for your feedback and we look forward finding a solution together.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great functionality, very robust, no set up fees either. great for smaller practices under 30...
Reviewed on 2023/07/18
helped my firm obtain about a 26% increase in productivity which amounted to a massive bottom line...
helped my firm obtain about a 26% increase in productivity which amounted to a massive bottom line savings
Pros
integrates perfectly with word and outlook as if you can't notice the difference but the relevant buttons are there
Cons
cant use on mac unless you install parallel or bootcamp
Response from LEAP Legal Software
Hi Christopher, thank you for your recent review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved productivity for your firm with its seamless Microsoft 365 integration.
We greatly appreciate your feedback and continued partnership!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Leap is a good product but needs more tweaking
Reviewed on 2021/07/13
Pros
As with any new product, there have been challenges and an adjustment period. Most features are easy to use, but there are some that need perfecting. Entering time, entering clients and phone calls is fairly simple.
Cons
The document preparation process is not as effortless as one would hope. The margins are often and issue, transferring data does not always seem intuitive and MS word often has to be repaired. The critical dates section could be improved by making it easier to enter personalized information for the matter. The calendar could be improved so that it is simpler to add appointments without using the MS Office calendar.
Response from LEAP Legal Software
Thank you for taking the time to review LEAP. Our team is glad to see that your firm is benefiting from LEAP's ease of use, time recording, and client management. We would like to hear more about some of the challenges you are facing with document management. Please contact our LEAP Practice Management Advisors by emailing [email protected]. We look forward to speaking with you and making LEAP more aligned your firm's processes.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
LEAP review from law firm
Reviewed on 2021/07/17
Overall it is not a bad system. It’s good for accounting.
Overall it is not a bad system. It’s good for accounting.
Pros
I like the operating / trust account aspect and how I can keep track of all money in and out there. It’s not entirely user friendly to me. A lot of pop ups and then it freezes
Cons
I wish there were more reports I can pull for specific attorneys & clients time and how much money was received per client
Response from LEAP Legal Software
Thank you for your review of LEAP Legal Software. Our team is glad to hear that your law firm is benefiting from LEAP's operating and trust accounting features. We would like to make sure that your law firm is as efficient as possible and that you are using LEAP to its fullest capability. Please email [email protected] so we can connect you with one of our Practice Management Advisors. In the meantime, please download our Remote Training Catalog: https://bit.ly/2OhdXwO to learn more about LEAP's comprehensive features. We look forward to speaking with you soon.
- Industry: Legal Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Leap Review
Reviewed on 2021/07/16
The only reason I still have it is because i have a contract and it's a hassle to find another...
The only reason I still have it is because i have a contract and it's a hassle to find another system and to all the start up again.
Pros
I don't like this software. There are always problems with its functionality. I get error messages constantly. I have to spend hours on the phone with tech support which makes me not call them and just struggle with the issues.
Cons
There is constantly an error message popping up that something isn't working. It's annoying. YOu have to pay extra for added subscriptions like quickbooks and word which is a couple hundred more dollars that they don't tell you about when you sign up
Response from LEAP Legal Software
Thank you for your review. We appreciate your feedback, and we are sorry to hear that you have not had a good experience with us, so far. Our software integrates with separate software solutions, like QuickBooks Online and Office 365, to provide law firms with everything they need. One of our Practice Management Advisors would like to speak with you about the challenges you are experiencing with LEAP. Please email [email protected] so we can set up a convenient time to speak with you. You can also get in touch with our Support team via online chat, on LEAP Help Center, with an average 13-second response time. We look forward to speaking with you soon.
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Tony's Review
Reviewed on 2021/07/08
Good product, poor customer service, too expensive. Would not recommend this product unless price...
Good product, poor customer service, too expensive. Would not recommend this product unless price is not an issue and you don't mind waiting 24 hours or more to have an urgent issue resolved.
Pros
The product is easy to use and does save quite a bit of time. It's good to have all of my client files in one place.
Cons
Way too expensive. For 2 users I pay $330.00 per month. It's for this reason that I will be not be renewing my contract once it expires. I have found a much less expensive alternative. The quality of the product is not quite as good, but the $240.00 per month I will be saving is well worth the cost.
Response from LEAP Legal Software
Thank you for your review of LEAP. We appreciate your feedback and we are glad to hear that your law firm is benefitting from LEAP's ease of use and comprehensive case management features. LEAP provides a world-class cloud practice management solution with many features, like client intake and secure document sharing, at no additional cost to our users. We would like to meet with you to make sure your law firm is using LEAP to its full potential. Please email [email protected] so we can connect you with your dedicated Practice Management Advisor. You can also learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Why I do not /have not recomended it to Fellow Lawyers
Reviewed on 2021/01/24
If we could terminate the licences, get our money back and leave early- We would.
If we could terminate the licences, get our money back and leave early- We would.
Pros
Most of it works most of the time. Some of it is quite useful.
Cons
1) Some of its funcitons do not work on some computers. I have 2 up to date high spec Laptops that Leap have tried (but failed) get it to work properly on. And they are unable to say why.
2) Creating and saving forms and precedents in an easy acessed manner is seemingly impossible.
3) We have experienced poor funcionality and it is exceptionally rigid in its operating requirements.
4) No 24 hour /or 7 day support.
5) Expensive, and you are required to pay for 3 YEAR! licences.
6) We do not use the accounting functions as it proved incompatbale with Legal Aid billing. It was also generating VAT errors.
Response from LEAP Legal Software
Thank you for your review. However, this SoftwareAdvice page is for LEAP Legal Software available in the United States. We work hard globally to address and respond to feedback from our users. Please visit the LEAP UK Community site (community.leap.co.uk) for local support for your version of the software.