SKULabs Reviews

Purchasing, Inventory, Shipping, Ease of use, and Service. Great product and people!

Everything I great. zero complaints....

Sku Labs solved our
Fulfillment - Our shipping team has an accurate way to ship orders with multiple check points to ensure accuracy.
Purchasing - Allows anyone to accept shipments with accuracy, and automatically adds those amounts to our current stock. No human error.
Inventory management - Allows us to have accurate stock counts by removing human error from about every aspect of the process
Cycle Counts - Create uniform ways for us to check our stock, dates, and their movement.
Product Sales Anaylitics - Seeing how our products are performing with in-depth analytic.

In the beginning, as the person responsible for implementing the software, it was a growing process to fine-tune the program to meet our specific needs over the years. The only thing I might have wished for at the time was a dedicated engineer or Sku Labs representative who could focus on guiding us through the features most relevant to our business. With so many powerful options available in Sku Labs, it can feel overwhelming to figure out which ones to prioritize.

Having someone provide a bit more dedicated, hands-on attention during the first week—beyond their excellent support line—could be a valuable addition to their onboarding process. That said, they may already offer something like this now, as the company has grown alongside us. To be clear, their customer service is truly incredible, but a more tailored and intimate onboarding experience could make the transition even smoother for new users.

Skulabs was the missing piece to our puzzle,The ease of use, Supportive Staff is just a few of the many reasons we have Chosen Skulabs for our order fufillment platform.

I honestly can not provide 1 thing that we did not like

Amazing, friendly support who go out of their way to help me and my individual needs. They really care.
Tight integration with Bigcommerce that never fails.
Reliable platform and uptime.
Easy order processing.
Great inventory management.
A pleasure to use.

While it mostly works, I continue to have printing issues sometimes.

Purchase orders could do with some attention.

The order page could be nicer on the eye.
It could also contain a lot more useful data that I need when fulfilling orders such as customer history which you have to go searching for in menus. There's plenty of room for it on the actual order page. Be nice if you could customise the UI, lots of things on the order screen and product pages that I never need to see or don't use.

Reports could be better, for example, there's no info on best-selling kits, only the individual parts.

I'd like to see the profit and margin data on the product page.

There's good data in the customer history so I'd like to see more options to use that for marketing.

Overall ease of use - we came from StitchLabs when it was killed-off; SKULabs was just outside of our desired budget, but it delivers ERP grade software at a fraction of the cost.
We have utilised SKULabs features to grow our business by over 45% in a single year!
Before, I was probably say I was "flying blind" - now we use Insights and Sales Velocity daily and totally changed how we operate our business.

Nothing yet. It is extremely intuitive, easy to use and if you get stuck the support team are super quick to respond.

The customer service was great. They always go above and beyond

Nothing i like everything about it it helps with order fulfillment and keeping my business on track

The integration of barcode scanning is very extensive in this software. Most software add on barcode scanning as almost an afterthought and that is apparent in its use, but SKULabs seems to hold it at its core and it becomes a very powerful tool.

Very intuitive and usable GUI that doesn't overwhelm users.

Solid integration with sales channels, and shipping services including Amazon SFP Shipping.

It takes a little testing to fully understand how the inventory is handled during the cancellation/picking/shipment process. When inventory is released back into inventory during the shipment/cancellation process combined with the picking/scanning can be a little confusing, but some quick testing can shed some light on how it is handled and is easy once you get the hang of it.

The SKULabs mobile app has pretty poor performance. Slow response time and frequent disconnects/timeouts. We finally just started using the software through a browser on our mobile devices as it was more reliable.

The software is straight forward, user-friendly, and has honestly completely changed our inventory accuracy by at least 80% or more. We used to have discrepancies at least once a day, and now we only get them once or twice a month. This software was a large change to our business but once it is installed and integrated it makes everything more efficint.

I wish it had better analytic capabilities. we still find ourselves spending a lot of time figuring out how much we need to order and when. this gets difficult when shipments can take 3 months to arrive. a better inventory ordering feature would be nice as the ones in place don't work for what we want them too.

Organizational and operational systems are fantastic!

The only recommendation I would have thus far is to allow the synchronization of wholesale product costs between Shopify and SKULabs

From start to finish, the skulabs product was exceptionally easy to use with almost no training needed. We loved that it resolved critical errors or bottlenecks we were experiencing in our order verification process. It also has a great user management feature so that we could pinpoint orders verified by certain personnel.

Although the order upload/import process is relatively easy. I find that if you are importing from another system, you have to be careful as to not duplicate any of the orders. I know this is a fail safe but if you make an error on the file, you have to re-upload the entire document (and repeat one by one as it only tells you one error at a time).