ASAP Systems

3.2 (9)
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Inventory System and Asset Tracking Solutions

Overall rating

3.2 /5
(9)
Value for Money
3.3/5
Features
3/5
Ease of Use
3.7/5
Customer Support
3.2/5

56%
recommended this app
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9 Reviews

Tim
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use. Almost 100% accuracy. Saved us time & money!. Support always there to help.

Reviewed on 2017/05/19

My headaches are gone! My inventory is near perfect. I have been promoted because of this. I have...

My headaches are gone! My inventory is near perfect. I have been promoted because of this. I have recommended it to other divisions in house and they are true believers.

Pros

Ease of use. Time saver! My inventory is almost at 100% accuracy. Great support team. I have to submit monthly inventory reports to my superior. What I like best about Passport is that I can do everything in just a few clicks. I take inventory, I create the report and email it direct to my boss. All from this program. I am able to recieve alerts when I am low on a certain item. I went from 100's of 1000's of dollars missing to almost 100% accuracy on my inventory levels.

Response from ASAP Systems

Hi Tim,

We'd like to thank you for taking the time out to leave us some feedback. Our team is glad to hear that our support and products have been working well for you and your industry. A popular favorite from our clients is the ability to create configurable reports, and we are glad that it has been assisting you with your business processes.

Congratulations on your promotion, and we wish you the very best. Thank you for being an ASAP Systems's client.

Rowena
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

This software is good for basic usage.

Reviewed on 2017/12/19

I chose the small scanning devices at first, but it didn't seem to work as good as a basic barcode...

I chose the small scanning devices at first, but it didn't seem to work as good as a basic barcode scanner. I recommend investing in a better scanner that you can also purchase from them.

Pros

It allows you to import and export information from inventory on the basic package. When you add on tracking assets, you can be sure to find all the company's information like serial number and where items are stored or being used.

Cons

Sometimes I will be entering items received or issued and when I try to process the website freezes up and I have to re-enter the same information and my data gets lost. Time is wasted and so money is also wasted when this happens.

Response from ASAP Systems

Dear Rowena,
We'd like to thank you for taking the time to leave us some feedback and we apologize for the delay in replying. Our team is glad to hear that our product served you well.
Regarding the issues in the Receive transaction, everything is working fine now and all the transactions are greatly performing with no latency issues. Kindly note that our Support Team, will be glad to assist you for any further inquiry.
Thank you for being an ASAP Systems's client.
- ASAP Systems

Gustavo
Overall rating
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Please don't purchase

Reviewed on 2023/02/21

My overall experience was below average. The company has the worst customer service I've ever seen....

My overall experience was below average. The company has the worst customer service I've ever seen. They neve answer the phone. They don't reply to emails. They overcharged me for wanting to add things that they should've had like being able to set a custom price for my items. Lastly, after 2 months of back and forth with training issues, I asked them to cancel and refund because i wasn't able to use the inventory system and they declined do i lost $1800 for a product i was never able to use. I hope other people steer away from this company and don't make the same mistake I did.

Pros

The software was slow and hard to use. You can set custom pricing for your items. It is very time consuming to do simple processes.

Cons

The software was slow and hard to use. You can set custom pricing for your items. It is very time consuming to do simple processes.

Response from ASAP Systems

Thank you for your feedback. We apologize for any frustrations you encountered during your experience with our company. We want to clarify that the customization feature you desired was not available in our software, which was communicated during the purchasing process. We apologize for any difficulties you faced during training and assure you that your feedback will be shared with our development team for improvements. Unfortunately, we were unable to accommodate your refund request based on our policies. We appreciate your valuable input as we strive to enhance our services. If you have further concerns, please reach out to our customer support team.

Bob
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HIGHLY RECOMMEND THIS SOFTWARE

Reviewed on 2019/05/20

Pros

The ability to move an inventory item over to an asset... This software is COMPLETELY customizable to our company... Passport has an Inventory module, Asset module, a very robust Report module, and a Bar Coding module that is fully customizable... Once it is fully implemented into our business it will look as if this software was written completely for us...

Cons

At this time, we have not experienced anything with this software that I would consider a Con... Our experience has been very good to this point...

Response from ASAP Systems

Dear Bob,
We'd like to thank you for taking the time to review our product. Our software is designed to cater all our clients' needs and is highly customizable; we are so glad that it is serving all your industry needs .
Thank you for being an ASAP Systems's loyal customer.
- ASAP Systems

Jim
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Such a powerful tool for a very reasonable price.

Reviewed on 2015/09/30

Very powerful and adaptive tool. If you are looking for a tool that allows you to customize to your...

Very powerful and adaptive tool. If you are looking for a tool that allows you to customize to your operations verses you having to stay within pre-defined swim lanes, this is it. It has increased our accuracy and reduce touch labor. ASAP Systems support and user community have supported us with enhancements and customization of our reports. Multiple of our requests have been added in the updates at no added cost. Passport is very powerful tool and easily customized and all our users love the user interfaces. ASAP Systems also provided us with one on one support at very reasonable pricing and was extremely helpful to us.

Response from ASAP Systems

Hi Jim,

Thank you for your review! A feature that we take pride in and is unique to our industry is our products' ability to be configurable to our clients' needs. The report feature is another client favorite, and we are glad to hear that it is serving your company well.

Thank you for being an ASAP Systems's client, and we wish you the very best.

Bruce
Overall rating
  • Industry: Government Administration
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Expensive and full of issues.

Reviewed on 2017/12/12

Cons

Money was wasted with and still with no system that operates. The scanner also would not sync or operate as advertised. Training & support was spent fixing their system issues until, surprise, we would need to purchase more "support" to continue.

Jon
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent Customer Service

Reviewed on 2017/08/08

Pros

Easy of use, user friendly, intuitive
Friendly customer service reps
People who know their stuff!

Response from ASAP Systems

Thank you for your review of our products. We appreciate your feedback, and will continue to strengthen the pros you have listed.

- ASAP Systems

Mukesh
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Price

Reviewed on 2015/07/26

the price is so much according to the features

the price is so much according to the features

Response from ASAP Systems

Dear Mukesh,
We have a large scale of prices since we target all kind of industries and accordingly you can purchase a small plan according to your needs or pay higher if you need multiple customized features.
In all cases, your review will be taken into consideration.
Thank you for reaching out.

Matt
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

A product with loads of potential - anchored by glitches, problems, and poor service

Reviewed on 2025/02/06

The product support ([sensitive content hidden]) is amazing but the rest of the staff at ASAP...

The product support ([sensitive content hidden]) is amazing but the rest of the staff at ASAP Systems has very questionable communication and ethics. [sensitive content hidden], their technical support rep, is very slow to respond and can sometimes take months to offer solutions without giving you any updates in between. You could literally add a full time job to your staff of emailing [sensitive content hidden] for status updates that he never provides. They still cannot figure out how invoicing works and when something goes wrong, they will simply shut your system access off without notice.

Pros

Integrated dashboards and a simple easy to learn interface

Cons

The software itself has loads of potential that is only held back by its own engineering flaws and poor product execution. Sometimes the development team releases updates without proper testing that impacts the product in negative and downright frustrating ways. We have been unable to import records for months and our app randomly went down - the teenagers who operate it acted like this was no big deal. The product team is literally their own worse enemy.