RouteManager

4.3 (81)
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Web-based fleet management solution

Overall rating

4.3 /5
(81)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.2/5
Customer Support
4.4/5

86%
recommended this app
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81 Reviews

Nathan
Overall rating
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great tool for our operation

Reviewed on 2020/11/10

It has been a great improvement to our daily operation.

It has been a great improvement to our daily operation.

Pros

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Cons

Would be great to have text notifications included with basic service and not an add on service.

Response from WorkWave

Hi Nathan,

Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories.

Sara
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Routemanager

Reviewed on 2024/07/26

Customer service is excellent and the program itself isn't too complex to use. I just wish they...

Customer service is excellent and the program itself isn't too complex to use. I just wish they were more amenable to updates/changes.

Pros

The ease of building a route and manipulating the data to best fit your needs.

Cons

Some features that are not flexible for our specific services.

Response from WorkWave

Hello and thank you for your review of RouteManager. We are always on hand to help you through any questions - please contact Support at (800) 762-0301 for any help you may need! -WorkWave

jay
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not very happy at all

Reviewed on 2020/11/16

Pros

Usability is good, routing is easy to learn .

Cons

I don't like the idea of this product not functioning when it is open with other tabs in google chrome.
I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Response from WorkWave

Hi Jay,

We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing this issue with our team.

Moriah
Overall rating
  • Industry: Glass, Ceramics & Concrete
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

WorkWave Route Manager for Recycling Collection

Reviewed on 2024/07/22

WorkWave works well for my one truck operation, I didn't need anything built for large orgs, or the...

WorkWave works well for my one truck operation, I didn't need anything built for large orgs, or the price that came with them, so WW is a good option.

Pros

I can import my addresses, verify them then push a single button and the route is ready to go. Since my routes change month to month, I can't use some of the saved route features, but it's smooth to upload.

Cons

There is no left hand turn preferred option to make an even more efficient route.

Response from WorkWave

Thank you for your review of RouteManager! We have made notes of your comments and passed them along to the team. -WorkWave

Jeff
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Solution for Small and VERY LARGE Business

Reviewed on 2024/07/18

Amazing. When looking for a solution that I can grow with I chose WorkWave Route Manager. I am a...

Amazing. When looking for a solution that I can grow with I chose WorkWave Route Manager. I am a small business but everyone I have engaged with makes me feel like I am their most important customer. And, the system works!

Pros

Eas to use! Easy to implement! Great customer card with suggested changes being implemented!

Cons

Export features need more flexibility. For instance, Export in my format, etc.

Response from WorkWave

Thank you for your positive review of RouteManager. We are so happy you are finding success with our product! - WorkWave

Matthew
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great delivery software

Reviewed on 2024/01/10

I love Workwave. WorkWave has made not the drivers time more valuable but mine as well.

I love Workwave. WorkWave has made not the drivers time more valuable but mine as well.

Pros

The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.

Cons

The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.

Response from WorkWave

Thank you for sharing this positive feedback, Matthew! We are so happy you are finding success with our products. -WorkWave

Fonda
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

RouteManager

Reviewed on 2024/07/31

Great. Good support system if I encounter issues.

Great. Good support system if I encounter issues.

Pros

They are constantly updating the system to make improvements

Cons

Sometimes it is difficult to complete more than one day of routes.

Response from WorkWave

Hello and thank you for your review of RouteManager. We are thrilled you are finding success with our product! -WorkWave

Tina
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

WorkWave Route Manager Review

Reviewed on 2024/07/18

We rely heavily on this program for our very rare business. It does what we need it to for the...

We rely heavily on this program for our very rare business. It does what we need it to for the purposes we use it for.

Pros

Having the ability to route our techs each week for the most time saving and efficient delivery.

Cons

The system could be more user friendly. However, when there is an issue customer support is awesome.

Response from WorkWave

Thank you for your positive review of RouteManager. We are so happy you are finding success with our product! - WorkWave

Mindaugas
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

software to go for

Reviewed on 2023/12/15

i was looking for long time for such powerful software. yes it takes time to master it but even as...

i was looking for long time for such powerful software. yes it takes time to master it but even as the beginner you can shine. watch tutorials and everything will be ok

Pros

control of probably every aspect of day to day transport/delivery business

Cons

not sure is there anything that i dont like.

Response from WorkWave

Thank you so much for sharing your experiences with WorkWave Route Manager. We are so happy you are finding success with our products.

Kierra
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Functionality could improve but customer service is GREAT

Reviewed on 2023/06/01

7/10

7/10

Pros

Customer Service, [sensitive content hidden] go ABOVE and BEYOND.

Cons

We need to easily be able to allow drivers to adjust their routes. Also when adding location, it's very slow. Being able to adjust routes same day would be nice if it were easier to do. Also, exporting is difficult with the range requirements.

Don
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

WorkWave Route Manager

Reviewed on 2020/11/10

It has been very good. If there are issues I can message and the replies are in good time frame.

It has been very good. If there are issues I can message and the replies are in good time frame.

Pros

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Cons

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Response from WorkWave

Hi Don,

Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!

Daril
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Workwave Rating

Reviewed on 2020/11/19

Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to...

Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process. Using workwave takes me somewhere around 30mins to complete and the routing is more actuate

Pros

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

Cons

From my experience using workware, there's no cons

Response from WorkWave

Hi Daril,

Thank you for your great review! We are so happy that you find WorkWave Route Manager to be user friendly and that the software has cut your time down from 2 hours to 30 minutes with more accurate routing. We look forward to continuing our relationship with CSC Serviceworks!

Sergio
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Mobtown Fermentation review of WorkWave

Reviewed on 2020/11/23

Overall a positive experience! Has been incredibly intuitive to learn the ins and outs of the...

Overall a positive experience! Has been incredibly intuitive to learn the ins and outs of the program, and have not had issues with glitches or bugs.

Pros

I like how easily I can upload CVS files with all the routing data into the software.

Cons

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

Response from WorkWave

Hi Sergio,

Thank you for your great review! We are so happy that you are having a positive experience with WorkWave Route Manager! We look forward to continuing our relationship with Mobtown Fermentation!

Shaun
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you!

Reviewed on 2021/10/11

I couldn't my do business without it. I own a magazine in Fort Lauderdale and Naples. My...

I couldn't my do business without it. I own a magazine in Fort Lauderdale and Naples. My territories are huge, and there's no way I would know how to get around and be effective in a short amount of time.

Pros

I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you!

Cons

The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times.

Response from WorkWave

Thank you for the 5 star rreview! We are so glad you are finding success with our solutions.

Evelyn
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

WorkWake in Healthcare

Reviewed on 2018/09/13

Better customer service

Better customer service

Pros

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

Alex
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great organizational tool

Reviewed on 2016/11/09

At first I thought this program was easy to use and comprhensive, then as I started to play with it...

At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company.

Pros

Excel-friendly, information is easy to view, great organizational tool

Cons

Inputting every detail of information from traffic patterns to truck routes, etc.

Jessica
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Scam! Scam! Scam!

Reviewed on 2018/03/29

Watch out for their contract! Good companies should not have to force customer to keep using a...

Watch out for their contract! Good companies should not have to force customer to keep using a product that doesn’t work for their business.

Pros

Can’t name one...

Cons

Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems.

Tyler
Overall rating
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Route Optimization for Live Plants

Reviewed on 2021/08/17

So far it has been very easy to learn

So far it has been very easy to learn

Pros

Web based, intuitive interface. Allows for flexibility in route planning

Cons

Have not run into any cons as of yet. There could be some additional notification options, but not a big deal

Response from WorkWave

Hi Tyler - Thank you for the 5 star review! We are so glad you are finding success with our software.

LASHAE
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Its good

Reviewed on 2019/03/14

Pros

The best thing I like about this product is the functionality of it. It gives you the ability to manage multiple routes and multiple drivers

Cons

The least thing I like about this product is is doesnt have use for people who aren't tech savvy

Karen
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

A work in progress

Reviewed on 2016/09/08

Pros

They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market.

Cons

Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app.

Jeremy
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  • Review Source

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  • Ease of Use
  • Customer Support

An IT Perspective

Reviewed on 2014/07/24

From an IT point of view, not only does the application allow us to validate our data, but the ease...

From an IT point of view, not only does the application allow us to validate our data, but the ease of use allows for us to quickly train additional personal to use the system. Quickly validating our customer's address, mapping the locations, and planning the routes allows us to employ multiple what-if scenarios when looking at routing potential new customers.

Liz
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  • Review Source

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  • Ease of Use
  • Customer Support

What a relief

Reviewed on 2014/07/23

We have used Viamente Route planner for the past 3 years to help our small school successfully...

We have used Viamente Route planner for the past 3 years to help our small school successfully deliver mother's day brunch bags to over 700 addresses. Prior to discovering Viamente, we spent many, many person hours pouring over paper maps to come up with the routes for our volunteer-drivers. Now, we put all of the addresses into Viamente and Tah-dah, our routes are planned!! What a relief.

Lori
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  • Review Source

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  • Ease of Use
  • Customer Support

Streamline Your Business

Reviewed on 2014/07/28

PestPac and RoutePoint have been phenomenal for us and our business. It gives us access to our...

PestPac and RoutePoint have been phenomenal for us and our business. It gives us access to our customer and billing information anywhere that we have access to the internet. It has streamlined the administrative side of our business so much. We can mail to, look up information on, schedule or bill our customers with just the click of a button. Thank you so much!

Andrew
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  • Review Source

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  • Ease of Use
  • Customer Support

Saves me headaches

Reviewed on 2014/07/23

I have been a viamente customer for over a year now. The phone support is incredible and the route...

I have been a viamente customer for over a year now. The phone support is incredible and the route planning system is spot on. I can't tell you how many headaches and hours via ente has saved me. This will be a service I continue to use as long as I am in business.

Ben
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  • Review Source

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  • Ease of Use
  • Customer Support

Huge Time Saver

Reviewed on 2014/07/23

Viamente has been a huge time saver for my company. It's great to know that my drivers are using...

Viamente has been a huge time saver for my company. It's great to know that my drivers are using the most efficient route possible for all of our deliveries!