Provet Cloud Reviews

I'm glad to report that we very happy to use and recommend Provet Cloud. First of all, having it based in the cloud, allowing access from any point and seamless updates, is a major plus over desk-based systems.
The appearance on the screen is fresh, intuitive and user friendly. Features to communicate with the client work very well and we have received lots of positive feedback from clients particularly in relation to text confirmation and reminders of appointments.
The support and backup has been very good. All issues have been dealt with professionally and quickly. The knowledge base was very useful for giving overall help when starting to use Provet Cloud. The in-app messenger provides instant access to support when needed and is a very easy and useful way to communicate.
We have just moved from a paper-based system and are still learning how to best use the system but are very happy we made the right choice and that it has lot more to offer us as we get more familiar with it and as our practice grows. Price wise I think it represents exceptional value for money.

Very little not to like about this package. There is not (yet) an app which could be used offline which would be very useful for the large animal section of the practice.

Connectivity between practice and client and branches

Integration did present us with problems and I feel had the staff doing the conversion visited our sites prior to arriving to do conversion precious time would not have been lost on ironing out issues. I think info we supply prior to conversion should definately be checked thoroughly prior to conversion rather than assumption all correct

Planning and updating work shifts is much more easier than earlier with Provet.Net. Payment options are better and more-sided than earlier with Provet.Net.
Admin options are easy to use.

Search function should be more clear and quick. Also would be nice if Provet Cloud had more options to search.
Also I'd like if the Appointment reason was connected to the group which covers the same kind of reasons so you'll not needed to write the reason manually.
User quide is missing: I'D like to have for example pdf.manual available.

I like how simple it is to use. I generally use this when typing clients notes, adding histories/lab results, booking appointments/repeat meds and pricing things up.

I believe there are many other great features on this software that aren't really clearly available.

Clear screen and logical work flow
Client feedback
Ability to develop tick box templates for clinical notes

Still struggling with stock levels and batch control
Not quite integrated with Covetrus
Have to email insurance forms

The ability to perform different tasks in a variety of ways. Great for staying in contact with clients. Quick label printer. The dashboard is great, patients with medication etc to collect appear here plus appointments for quick reference. Easy to search for patients/clients. Love the email, text and estimate facilities. Fantastic to have automated reminders within PMS.
Provet's support is brilliant, am confident queries are dealt with and overcome. Speech bubble support makes this very simple.

Would be great to link with something like Constant Contact / Mail Chimp for our blogs so our regular clients visit & interact with our website.
Would like to be able to prescribe medication without having to go via consultation.

i think the advanced search feature particularly useful for research, i like the way you can narrow your search to a specific client /patient or can search for a group of patients

it can often make basic tasks seem very complex with a lot of 'clicks' needed to reach the destination you want

The many aspects. I liked that one can set the price I bougt for and than figure out a price. Before I never knew that and I have been working as a veterinary surgeon for almost 20 years.

When their is an invoice I wish one could use OCR -number to easier clear invoices. I would gladely pay for it

Having everything online and being able to access the system anywhere (with internet) is so helpful. Stock control is useful once it's set up correctly.

Having to finalise zero invoices. Having to click multiple times to print a form. Not being able to edit a form without downloading.

It is simple, reliable and user friendly software to use. One of the best in the market.

Difficult to follow previous appointment of the same patient

Love the fact that the isnt pretty much any major hardware requirements for it since its based online. Great features. Even the free version is robust enough for any single doctor practice that is just starting to get their office going. Love the fact that you can add more features a la carte. It's a great way to expand your PIMS as your needs grow.

Some of the features that you can choose a la carte should've been included in the more expensive premium package. Specially the label printing, referral system and the Permission Management for users.

Ease of use, fast, customisation, access online

The layout on the screen is a bit too 'busy', would like to be able to customise the colours and format of the layout a bit more

Appontment calendar view is more developed than the previous version we used in Provet Net.

The overall design and appearance is not user friendly. The system seems to be uncompleted and thus more time consumig to use.

The conection between departments of the Hospital

The dificulty to use easly. You have to put one case per time... Sometimes we work with many cases together

The look is neat and stylish. Medications can be clicked to the patient's papers easily.

Provet.net was simpler, easier, this has a lot of clicking and scrolling.

Even the free version has all the basic functionalities. It is not too difficult to use and understand.

There have been some bugs in the software (even customer support needs to look into) and it has limited ability to delete information.

Easy access to patients and pets. Great to be able to send an invoice straight away by e-mail. Able to access patient and client info quickly.

Unable to give discounts on the final invoice or rounding the amount on the invoice. It would be nice to be able to show on the invoice rounding up or down of the final amount

Easy to use, it's mostly been self explanatory to use. Has most function you would require, and if not it's easy to suggest improvements to the company which they will take on board and often implement.

Hard to think of negative points but guess having to use multiple tabs rather than easily being able to switch betwen client/patient info and appointment bookings. There may be ways around this but we haven't discovered them yet.

adding my own picture and that´s not much

everything is so hard and takes time mllion yers.

The support i awesome. Never any problem solving my issues

A lot of "clicks" . Really annoying sometimes

The programme is flexible and saves time when all data are filled in.

List of diagnosis, especially for large animals, is not optimal. But improvement is promised.

Loads of functions, I am still learning how to utilise its all possibilities.

A lot of clicking to get anything done.

It does what it says on the tin, and more!
Very easy to navigate throught the various pages and very easy to work through notes as a clinician. Staff very happy with the system as well - which makes for a happy boss.

Struggling to find any. Nothing!

Easy to work with
Intuitive
Cloud based

No integration with Sage or with the whole seller NVS