ServSuite Reviews

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Pros

Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful.

Cons

Since the software has a vast ability, we aren't always up to speed on what would help us the most. I just came across an issue and part of the correction was to run a report monthly. We could have saved quite a bit of money if we would have been aware to process this report monthly for a few years now. I am disappointed that we thought the one step we were processing was all we needed to do, but that was not the case. That step does not communicate the final result and a report still needs to be done to handle the final communication piece. Again, that final step caused us to be over charged for a few years. They are working on a solution so when that one step is processed it is final, but not there yet and that does not help the past overcharges to us. We have been with ServSuite for over 13 years.

Pros

Extensive features.

Cons

Service tickets tend to disappear when sent to programming. I am sure it is because some requests are features they are planning to release in later versions but, that is a hopeful guess on my part. It would be nice to get feedback on what is going on.

Pros

Everything, I love, love rep. I have worked with them both many times during the set up process for a couple companies. The software is great and has everything and more of what we need in our industry.

Cons

There isn't anything I don't like really.

Pros

Familiar with it, adding clients is simple, like the new feature of being able to add photos and documents to the server, but it needs to be expanded so that photo files are not restricted.

Cons

Setting up forms, adding inventory, trying to find various places within the system to add notes for statements, additional cost to have a payment portal.

Pros

Very user friendly. The update never seam to slow the system down and still allows you to work even if you don't do update immediately.

Cons

Have not found anything major at this time.

Pros

This program does everything in a simply amazing in an absolute necessity for profit and loss scheduling and unlimited amount of data and detailed information that most business owners don't even think about. I was using another program the biggest positive is the customer service and support team are all top notch and always ready to go.

Cons

There I really no negative features when comparing to other programs if you want to run your company right this is the program.

Pros

It's made my stress level go down quite a bit. It allowed us to go paperless and not have to enter all of those invoices by hand.

Cons

So many updates with so much to learn. It can be overwhelming. I don't know how to use many of the features.

Pros

I love that it is more user friendly than most and that there is easy access to their expert problem solving team.

Cons

Some of the reporting categories have almost too many to choose from

Pros

Flexibility. We can make it do anything we need it to do. Reporting module is easy to use and very customizable.

Cons

Complicated set up. I would recommend a set up team to walk new clients through the set up process.

Pros

It serves our purpose. I can call for help anytime

Cons

The constant updates lately keeps changing and sometimes the kinks aren't worked out when it is rolled out

Pros

Excellent Support Staff who is ready to help you solve any issues to your satisfaction. Great Scheduling Module which helps us in providing the best Customer Service to our Clients.

Pros

Ease of use

Cons

Going through too many steps to cancel out something

Pros

The software was relatively intuitive. There were a lot of features that we, as a company, didn't use. However, it is nice to know the features are there in case we decide to use them. We work a lot with their support staff member named [SENSITIVE CONTENT HIDDEN] and she is awesome.

Cons

Seems like the software "fixes" most of the time ended up causing more issues than they fixed. Many of the feature requests or software enhancements that we submit just fall to the wayside. We never hear back whether our requests can be met or not.

Pros

We use servsuite for pest control using Sentricon. It has great features like all the different reports you can do. Easy billing

Pros

Stellar customer service and dedication from the people assigned to me.

Cons

There's a lot that I love about ServSuite in theory, but in practice the software just isn't there yet for heavy commercial accounts or customers with high expectations.

Right now it is able to support a mixed residential route with maybe local businesses. I'd like to see where they are a few years from now.

Pros

Easy to navigate between accounts. Payment processing was easy

Cons

scheduling was a bit difficult, but this was back in 2015 so I don't remember specifics

Pros

Compared to other softwares I have used in the 23 years I have been in the Pest Control Industry, ServSuite blows them out of the water by far! Very user friendly! Our technicians love having all of the information about their customers at their finger tips and no more paperwork! The upload print to mail is so convenient and for my company is much more cost effective!

Cons

I really have no cons about this software.

Pros

It is So very comprehensive it was also adjustable to fit my company

Cons

It took me a while to learn but it was worth it

Pros

Reporting functions, I trust the sales and tax reports

Cons

follow through on completing requested changes

Pros

The extensive training and expertise with setting up the different areas of the program correctly. I know from past experience, that learning how to adapt the software to meet your business' individual needs is critical, and with such an extensive list of set up options, the training is invaluable. The field technicians and sales managers also love how easy the mobile app is to learn and use.

Cons

I have chosen to use the line item proposal with required questionnaire responses, but this has lead to an error that I reported a few weeks ago and it is still happening every time. Also, the error when editing the account information hasn't been resolved either and that was reported over a month ago. I know it takes time to resolve issues, but I feel that the program should work as promised and bug fixes should be TOP priority since it is not a customer created issue. The report portion is very limited in the fields to be chosen and the filters available, I would definitely like a more flexible reporting module.

Pros

The software was familiar considering we used it with a prior company that we were employed with, it is easy to use and as they add functionality it is more and more in line with what we want in our day to day use.

Cons

The Software updates are likely to cause issues, and the fact that it doesn’t work seamlessly with Apple Safari, need to use a third party browser such as Puffin.