MedicsPremier Reviews

Easy to use

Monthly statements are not always user friendly for the patient. They are somewhat difficult for them to understand. I've never been able to priont previous patient payments on regular monthly itemized statements.

Eligibility, claim scrubbing are very helpful.

Have trouble with reports not accurate, things needed to be customized

The posting process is elegant and easy. We are able to easily create records for new patients, although the system will not tell you if you have a duplicate entry nor are you able to delete an entry even if duplicated

We cannot look up mental health benefits in any useful way, despite being assured we could. We cannot use the product for payroll because of repeated inaccuracies in the way the system seems to randomly miss ERH payments. Submitting claims is not the "push of a button" we were promised, but rather a 27-step process (yes, we counted). Customer service is hit and miss. Some folks there are conscientious and thoughtful, others are impossible to understand or apathetic at best. At one point the system was down for two days and not one of our calls to customer service were answered nor were any of our multiple email requests for help.

Ease of use and intuitiveness. The learning curve for training was very short.

We are tied to Change Healthcare for our claims management as most of the industry is.

I have use Advanced Data Systems for the last 24 yrs. I find the software user friendly. We have trained office staff in a matter of hours. The support team is on point.

At the present time everything Medics Premier has to offer works great for my company.

The software is highly customizable to suit specific business and workflow needs.

The interface is not flashy, but it is very functional and that is actually preferred.

It allows me to give my clients and patients reliable information within a minute. As a billing company, I have had requests for specific reports that I have always been able to supply. My software company has always responded quickly to my needs, no matter how small the problem was. Most important, when my hardware crashed many years ago, my information was retrieved and I was up and running within hours.

I was over whelmed by the look of Medics Premier initially. It took days to get comfortable with looking at so much information on a screen.

Medics Premier software is straightforward and uncomplicated. The program allows you to simultaneously post payments/charges and view detailed patient history without closing certain applications. Most importantly, the support staff at ADS are extraordinary--they're professional, kind, knowledgeable and will diligently work with you to resolve any issue!

There are myriad reports available, however, it may be necessary to run multiple reports to obtain the exact data needed.

Ability to access patient information--demographics is easy to use and so is scheduler

There is so much to learn and that is the part that is difficult--wish the software is more intuitive--many drop downs and choices without understanding the purpose

Posting charges is the best feature for me. System is user friendly, makes it easy to make corrections before posting into an account.

Some reports could use a little more detail.

I really do not have a best feature right now

ERAs never come down and we have to call every week

User friendly. The customer service is very responsive.

Nothing I can think of. We are very pleased with the experience we have had.

Easy to use and navigate throught.Reports are easy to run and understand.

Customer support is difficult to reach at times. Sometimes it takes days to get a response.

The product is easy to use. It allows repeat procedures which is useful for billing services such as physical therapy. There are numerous reports for billing/management/scheduling which makes it easy to analyze the practice.

It is costly compared to other software.

This software is user friendly and if we cannot figure something out, customer service responds quickly with a solution.

I would like to see some improvement on customizable forms. We have made some requests in the past for certain forms to be created. While Medics was able to create something we could work with, it wasn’t exactly the outcome we had in mind. Our EHR software provides a word document that can be customized us and has been wonderful to use.

I love the ease of scheduling and sending out claims. Also the claims we receive this way being posted automatically makes my life much easier.

Secondary claims that need to be sent to insurances for some reason never go automatically. I am not sure what exactly I am doing wrong or if that is just how it is. Most times the claims post with no issues on occasion I have 2 insurances that do not like to post automatically.

I love that the confirm phone texts go out the day before the appointment. We have it set to go out at 11 am and shortly after that the confirms and cancellations start coming in. It allows us the time to reschedule patients and to put patients in that are waiting for appointments.

I definitely am not crazy about when calling for customer service and have to put in a ticket and wait for a call back. The wait time is too long. I also would like them to improve on printing a statement for a patient. I tell patients jokingly "just 9 easy steps to a receipt".

THE PRODUCT IS EASY TO LEARN AND USE. IT HAS ALOT OF FEATURES AND FUNCTIONS THAT ARE
VERY USEFUL

THE ONLY COMPLAINT I HAVE IS THAT I CANNOT GET ELIGIBILITY ON A CONSISTANT BASIS. IT IS ALWAYS DOWN

Patient Access, Billing, scheduling, coding, this is one the the easiest systems I have used. Very Pleased

I really cannot say anything that I do not like about this software, it is very easy and simple to use.

I trusted my business with ADS and am so thrilled I did. I had another system where I was losing money hand over fist and ADS with great people and software saved my money!
My company has grown significally with ADS. They are always there for me!

When a company saves your money there is nothing negative to say!

Very easy to make changes in encounters and update patient information

The statements could be a little more concise, some patients get confused reading them.

The biggest plus for us the high FPRR that we get with ADS. The second is the customer service. They respond quickly and are very helpful.

We have not fully utilized the denials management elements of the software.

The ADS Premier Medic's RCM system is 100% integrated to our LIS System. The data flows seamlessly from the LIS to ADS. Extensive training was provided by ADS. The system allows me to track all my claims and denials in one system without the need to go to a separate Clearing House Portal. Our Lab elected to use the ADS staff to perform ALL the billing and management tasks. I have full Access to Premier Medic's 24 by 7 utilizing a workstation or my I-Phone. The management reporting tools are extensive and our client services manager is just an e-mail or phone call away. ADS RCM has increased our revenue and decreased our open A/R extensively.

There was the need to complete additional paperwork after we left our previous billing service and went with ADS.

Product is user friendly and the after-support is strong.

There are no issues with the product/vendor. any issues are insignificant that it is a waste of time to even think about it.

This is a really useful app. I decided to give this a try after teladoc was not working on my phone after an update. Was able to get a medical advice in a short time.

The interface is not very interesting. It is simple